As the owner of Walt's, it is disconcerning to hear you were not satisfied with the service you recieved. Please know you are always welcome to bring back any vehicle and we will make sure it is right.
If we get another opportunity to service your vehicle we hope to do better for you at that time.
Please allow me to apologize for any delay in service. We know your time is valuable and we strive to provide timely and professional services. It appears we did not this time.
Please print this response and bring with you if we are fortunate enough to service your vehicle again. Your next oil change will be complementary.
I am very sorry if our service took longer than expected. If there is anyway we can make that up to you, please do not hesitate to contact me directly.
Thank you for providing the opportunity to understand where we did not meet your requirements.
Just brought my car in because the climate control fan would not turn on. It took them 2 weeks to figure out what was going on with 2 mis-diagnoses (replacing the blower motor & manifold) before figuring out a resistor failed.