One Way Auto & Diesel Service

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

145 Reviews

98% Would Recommend
Latest Review 6 months ago

Reviews


TB
Thad B.
Lorena, TX
Chrysler 300M
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/10/2016
Unnecessary work and expense
We were not pleased on our last visit. We had been trying to shop local, but after this last visit, we won't be back. We took our car in due to overheating. The original diagnosis was a bad thermostat and it was replaced for $175. After that, it still wasn't fixed, so the water pump was replaced at $700. Still, the problem was not corrected and we were informed that the head gasket (warped or cracked). To fix at this point, would have cost more than the car was worth. So basically, we spent almost $900, didn't get it fixed, and ended up having to get rid of it.
We feel that there surely should have been a way to not spend that much money, with no positive results.

RW
Richard W.
Woodway, TX
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/28/2016
i like the dog
you other guys are tops

GP
Garet P.
Texas
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/29/2015 Category: Service
Garet said this business broke one of his sensors on his vehicle, but they told him they did not. They could not prove it, so both he and the business had to pay half to replace it.
This review was collected via phone interview by Customer Research Inc.

KM
Ken M.
Lorena, TX
Chrysler Town
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/18/2015 Category: Service
Ken said the business prices are high, and when he took his vehicle to the business to have the heater fixed, they charged him $200 to add an adjusting switch. He still has no heat.
This review was collected via phone interview by Customer Research Inc.

SO
Scott O.
Lorena, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2017 Category: Service
Scott said he went in for an inspection and they found the tail lights were not working. They tried to find the reason for lights not working, but time got away from them. They did not find the problem with the lights and he missed the inspection because he had so little time.
This review was collected via phone interview by Customer Research Inc.

DW
Doug W.
Lorena, TX
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2017 Category: Service
Doug said he was satisfied with the service provided by this business.
This review was collected via phone interview by Customer Research Inc.

CL
Ceaser L.
Woodway, TX
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2017 Category: Service
Ceaser said he is still hearing noises, and he will have to take it back. It was too expensive, but they are good friends, and good people.
This review was collected via phone interview by Customer Research Inc.

CB
Cody B.
Waco, TX
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2017 Category: Service
Cody said he did not have his vehicle repaired at this business because of the cost of service.
This review was collected via phone interview by Customer Research Inc.

RP
Roberto P.
Chilton, TX
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2016 Category: Service
Roberto said they did a great job.
This review was collected via phone interview by Customer Research Inc.

TR
Travis R.
Pflugerville, TX
Mazda 6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2016 Category: Service
Travis said the workers forgot to put a part in the vehicle. The engine cover was removed and not put back on.
This review was collected via phone interview by Customer Research Inc.

MB
Marlin B.
Lorena, TX
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2016
good device, reasonable prices
Dependable service, vehicle was ready on time.

MC
Micahel C.
Hewitt, TX
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2016 Category: Service
Micahel said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

SB
Stacy B.
Bruceville, TX
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2016 Category: Service
Stacy said the person who serviced her vehicle did not test drive the vehicle to hear the issue and contacted her thinking he had the issue solved. Once she explained to him he needed to drive the vehicle, he found the issue and gave her a discount.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Lorena, TX
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2016 Category: Service
Robert said this business was very good.
This review was collected via phone interview by Customer Research Inc.

EF
Ethen F.
Texas
BMW M3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2015 Category: Service
Ethen said this business took too long to complete the repairs.
This review was collected via phone interview by Customer Research Inc.

TG
Ty G.
Lorena, TX
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2015 Category: Service
Ty said this business has a good staff.
This review was collected via phone interview by Customer Research Inc.
Clayton and Boyd H. from One Way Auto & Diesel Service responded on 07/28/2015

Thanks for all the support in you and Susan supporting our business, we are here to serve you any way we can.


DW
Doug W.
Lorena, TX
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2015 Category: Service
Doug said he was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

BT
Bobby T.
Lorena, TX
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2014 Category: Service
Bobby said this business helps him when he needs help.
This review was collected via phone interview by Customer Research Inc.

ME
Mark E.
Lorena, TX
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2014 Category: Service
Mark said everything went smoothly and as he expected.
This review was collected via phone interview by Customer Research Inc.

FR
Felipe R.
Lorena, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Very Professtional.
I highly recommend!

Displaying Review 1 - 20 of 145 in total