One Way Auto & Diesel Service

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

145 Reviews

98% Would Recommend
Latest Review 6 months ago

Reviews


KM
Ken M.
Lorena, TX
Chrysler Town
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2016 Category: Service
Ken said this overall experience with the oil change was great. However, he has not been satisfied with his past experiences. He has 3 vehicles and always drops them off early in the morning. They do not finish until 4:30 pm to 5:00 pm, no matter how simple the service is. They always close from 12 pm-1 pm for lunch. Also, he had to take his vehicles back 2-3 times to get it right. A few times he had to look at his vehicle and tell them what was wrong. The only reason he goes there is because it is convenient. Everyone told him to stay away from this business. He will not go there again. He will tell everyone to stay away from them.
This review was collected via phone interview by Customer Research Inc.

TB
Thad B.
Lorena, TX
Chrysler 300M
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/10/2016
Unnecessary work and expense
We were not pleased on our last visit. We had been trying to shop local, but after this last visit, we won't be back. We took our car in due to overheating. The original diagnosis was a bad thermostat and it was replaced for $175. After that, it still wasn't fixed, so the water pump was replaced at $700. Still, the problem was not corrected and we were informed that the head gasket (warped or cracked). To fix at this point, would have cost more than the car was worth. So basically, we spent almost $900, didn't get it fixed, and ended up having to get rid of it.
We feel that there surely should have been a way to not spend that much money, with no positive results.

KM
Ken M.
Lorena, TX
Chrysler Town
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/18/2015 Category: Service
Ken said the business prices are high, and when he took his vehicle to the business to have the heater fixed, they charged him $200 to add an adjusting switch. He still has no heat.
This review was collected via phone interview by Customer Research Inc.

FR
Felipe R.
Lorena, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Very Professtional.
I highly recommend!

RB
Ryan B.
Lorena, TX
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2017 Category: Service
Ryan said they did a good job and it was fast. It was done well.
This review was collected via phone interview by Customer Research Inc.
Clayton and Boyd H. from One Way Auto & Diesel Service responded on 04/26/2017

Ryan it was a pleasure taking care of your chevy express, if we can help in the future plaease give us a call.


JA
Joe A.
Lorena, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2017 Category: Service
Joe said he has been using them for years.
This review was collected via phone interview by Customer Research Inc.

SO
Scott O.
Lorena, TX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2017 Category: Service
Scott said he went in for an inspection and they found the tail lights were not working. They tried to find the reason for lights not working, but time got away from them. They did not find the problem with the lights and he missed the inspection because he had so little time.
This review was collected via phone interview by Customer Research Inc.

DW
Doug W.
Lorena, TX
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2017 Category: Service
Doug said he was satisfied with the service provided by this business.
This review was collected via phone interview by Customer Research Inc.

WG
Wendell G.
Bruceville, TX
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2017 Category: Service
Wendell said so far he is happy.
This review was collected via phone interview by Customer Research Inc.

CL
Ceaser L.
Woodway, TX
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2017 Category: Service
Ceaser said he is still hearing noises, and he will have to take it back. It was too expensive, but they are good friends, and good people.
This review was collected via phone interview by Customer Research Inc.

JI
James I.
Lorena, TX
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2017 Category: Service
James said Boyd and Howard, the mechanics, did a great job.
This review was collected via phone interview by Customer Research Inc.

DL
Donald L.
Lorena, TX
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2017
honest and pro
good job

CB
Cody B.
Waco, TX
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2017 Category: Service
Cody said he did not have his vehicle repaired at this business because of the cost of service.
This review was collected via phone interview by Customer Research Inc.

SP
Scotty P.
Lorena, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2017 Category: Service
Scotty said the people at this business are nice.
This review was collected via phone interview by Customer Research Inc.

AM
Aaron M.
Waco, TX
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2017
Great service
Great and fast service with a friendly and honest atmosphere.

KF
Kyle F.
Texas
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2017 Category: Service
Kyle said they got everything done quickly.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
Lorena, TX
Chevrolet Silverado Classic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2017 Category: Service
Brian said this business did good work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

AM
Aaron M.
Waco, TX
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2017
Good work and honest people
I was treated with respect and kindness, and honest and good work.

RB
Roger B.
Waco, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2017 Category: Service
Roger said they provided good service and the repairs were done correctly.
This review was collected via phone interview by Customer Research Inc.

RW
Richard W.
Woodway, TX
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/28/2016
i like the dog
you other guys are tops

Displaying Review 1 - 20 of 145 in total