Patterson Auto Body

No office employees were wearing masks I was appalled at this fact

I brought my car in for a NYS inspection. After sitting in the waiting area for 90 minutes with no feedback, I approached the customer service tech to inquire about the delay. He said that t... more

Critical: Punctuality, Quality

Went in for two parts they then tell me that I need to spend 1500. Three days later any my car is leaking oil.

Bad service....especially for foreign cars. Maybe if you have an American built car things are different but my advice is to take it to the dealer, there are too many variables and the excus... more

Came in for a wheel alignment and was told they drained the battery over night and I needed to drive the car 40 miles before the car could be inspected. Not sure how the battery drained but w... more

Had to have our car towed there, was told right away repair will be delayed because of upcoming holiday, the guy who checked myself and my husband in seemed to have an attitude problem towards... more

Brought my car in for an alignment they tried to make me buy new control arms because my adjustment bolts were to rusty... didn't complet any work to my car and still charged me 55$ brought ... more

The car was not completed on time and when I received the car the heat and AC were not working properly. Now the car has to go back and who knows for how long. Very unsatisfied.

No one seemed to know what was happening with my car. I kept on getting transfered to different people who were not customer service oriented. They had my car for 2 and a half weeks when it... more

Two weeks ago I brought the car to you as it would make a grinding sound when it was started. It only made this sound when the engine was cold. I was told at that time "it must be the starter"... more

I won a gift certificate for an oil change or NYS inspection at a penny social earlier this year. I emailed them two weeks ago requesting an appointment to get the inspection done before the g... more

Brought it in for a simple valve cover gasket swap that should have only taken one day and then they tell me I have a broken pipe. Can you say broke it themselves. Not honest, terrible service... more

Your technicians failed to properly rotate the tires. One of them went flat that same day. Fortunately I was able to make it to another station. I'm doubtful I would return to your establis... more

If I could give a zero I would. Horrible customer service. I had to call on my vehicle after they had it for several days to find out what was going on. They repaired a check engine light that... more

Claudio said he is not happy at all with his experience at this business. He had a wheel alignment done on a previous visit and the technician did not do a proper job. He was on his way to wor... more

Went to you for a sensor problem changed the wheel hub and you put tape on chafed wire couple weeks later sensor problem came back fixed chafed wire again and charged me another fee did I rea... more