Gene's Automotive Inc.


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

268 Reviews

97% Would Recommend
Latest Review 10 days ago
JOY C. on 11/28/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
I have always been pleased with the customer first attitude of Gene's.
Vehicle: Mazda MPV
Service Date: 11/22/2017
Review Created: 11/28/2017 01:29 PM
Earl H. on 02/18/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Earl said his overall experience at this business was not the best because they were not physically able to do the work that was needed.
Category: Service
Service Date: 01/20/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
David G. at Gene's Automotive Inc. responded on 02/21/2017

We apologize for not giving you the best experience. Unfortunately the technician that works on the vintage vehicles was out due to back issues. We were hoping that it would get better in a few days but regretfully he had to have surgery and will be out for recovery.  We appreciate your business and apologize for the inconvenience.

JOHN P. on 11/15/2016
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First rate service"
Highly recommended. Professional and friendly. I am happy to have found Gene's Automotive!
Vehicle: Chevrolet Suburban
Service Date: 10/24/2016
Review Created: 11/15/2016 12:38 PM
Kevin M. on 11/13/2015
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Lied about part costs "
Double check your part costs with these guys!David quoted me over 100$ more for parts. I called dealership to verify price. Also was quoting double the "Labor" time. It was actually Cheaper for me to TOW my car to another shop to get work done by honest business. Saved 200$ but I would of done it anyway just on principle.
Review Created: 11/13/2015 10:07 AM
Gary H. on 06/29/2015
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Wrong repair diagnosis"
I brought my 2007 Ford Five hundred in for a tune up and noise in the front in when driving. Paid over $700.00 for the tune up and almost $800.00 for the front end noise. The front end noise was never repaired and it was suggested that I needed a new Rack & pinion for another $890.00 . I brought my vehicle somewhere else and found out my strut was bad. I also found out I was overcharged for parts and labor! Their motto should be: We'll fix it no matter what it cost you!
Service Date: 06/25/2015
Review Created: 06/29/2015 07:32 PM
Louis D. on 02/26/2015
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Louis said he paid this business $600 to repair his vehicle and it is still not working. They told him there was nothing wrong. He said he would not recommend this business for the reasons already stated.
Vehicle: GMC Envoy XUV
Category: Service
Service Date: 02/11/2015
Review Created: 02/26/2015
This review was collected via phone interview by Customer Research Inc.
Ashley S. on 12/18/2014
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Ashley said she did not like the service at the business. She brought her vehicle in because the engine and tire sensor lights were on. When she would start her vehicle it would idle high. They told her they put in a new throttle and said it could be a computer issue. They said it would cost $400-$600 to repair. She then brought it to the dealership. They fixed the issue and the mistakes this business made for $450. She explained the situation to the business and asked for some of her money back. They told her it was her word against theirs. It is for the issues previously mentioned she would not recommend them for service.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 12/11/2014
Review Created: 12/18/2014
This review was collected via phone interview by Customer Research Inc.
Raymond B. on 08/26/2014
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Raymond said it cost him $600 to be told what was wrong with the vehicle, and to have one small part replaced. Most of the cost was due to the labor. He had to get after market parts from a dealership, then had to pay an additional $500 to have the two windows installed. He would not recommend based on the cost of the repair.
Vehicle: Cadillac Allante
Category: Service
Service Date: 08/13/2014
Review Created: 08/26/2014
This review was collected via phone interview by Customer Research Inc.
Kathy G. at Gene's Automotive Inc. responded on 08/28/2014

Mr Raymond in response to your review. You brought your vehicle in on 6-18-14 with window motors and asked us to install them. Which we did. Then on 7-9-14 you came in for some maintance and asked us to check that your window were not working. We again took the panels and parts off the door and found the regulators were bad. We put all back together and did not charge you to find the problem on 7-9-14. On 8-12-14 you brought the vehcile in with the regulators for us to install. We called you and gave you a price which you confirmed repairs at that time. We charged you do put the motors in both sides and we charged you to put the regulators in. We took the door panels apart 3 times in total and didnt charge you anything to diagn. what the problem was. To do this job we had to: Remove door panels, Remove glass window, remove tracks and replace parts then put all these back together. You have to remember you have a car that is 25 year old and we had to be very careful with taking things apart as some of the parts are brittle w age. 

We didnt charge you anything the second time to diag. your problem. You stated it cost you 600.00 to be told what was wrong with your vehicle which is not true. We charged you to install 2 window regulators on your vehcile. We take pride in our repairs on older cars as we do many of them. We hope you have a better understanding of what was actually done to each window. If you have any questions please feel free to call us.

Sarah N. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sarah said the business did what they said they would and took the initiative to check other parts on the vehicle for future problems.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 03/29/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Gerry P. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gerry said they did well, and they fixed the vehicle. They are good people. He has been working with them for about 5 years, with 3 of his vehicles. He has had no complaints.
Vehicle: Nissan Xterra
Category: Service
Service Date: 04/02/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Joan G. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joan said the service received at the business was very prompt.
Vehicle: Oldsmobile Cutlass
Category: Service
Service Date: 04/11/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Danya W. on 03/28/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Danya said the staff provided good service, that they went out of their way to help her, and were very accommodating.
Vehicle: Toyota Corolla
Category: Service
Service Date: 03/26/2018
Review Created: 03/28/2018
This review was collected via phone interview by Customer Research Inc.
John B. on 03/24/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
John said the service was convenient and excellent.
Vehicle: Dodge Pickup
Category: Service
Service Date: 03/20/2018
Review Created: 03/24/2018
This review was collected via phone interview by Customer Research Inc.
Valued Customer on 03/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Great job as usual! "
Always a great experience! Dave and Susan are always friendly, helpful and knowledgeable. Too bad there’s not a 10 star review because they would deserve it.
Vehicle: Chevrolet C 3500 HD
Service Date: 03/19/2018
Review Created: 03/21/2018 04:59 AM
JOY C. on 03/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brakes"
Awesome service as always. Replaced brakes and oil change.
Vehicle: Mazda MPV
Service Date: 03/15/2018
Review Created: 03/18/2018 03:35 PM
KEVIN D. on 03/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brake service"
Excellent service.
Vehicle: Honda Accord Sdn
Service Date: 03/09/2018
Review Created: 03/15/2018 02:00 PM
Amanda W. on 03/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Amanda said it was fast, and she got her vehicle back the next day.
Vehicle: Honda Fit
Category: Service
Service Date: 03/08/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
CHRISTOPHER C. on 03/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great, Personable Service"
David and Susan are always friendly and helpful, and the service is great. I can't imagine going anywhere else for automotive service.
Vehicle: Toyota Corolla
Service Date: 03/08/2018
Review Created: 03/11/2018 01:04 PM
GARY C. on 03/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A/C SYSTEM UPGRADE"
GENE'S REPLACED AND UPGRADED THE A/C SYSTEM IN AN CLASSIC CAR FOR ME. THE WORK WAS DONE PROPERLY, ON TIME, AND THE FINAL PRICE WAS THE SAME AS QUOTED. I HAVE FULL CONFIDENCE IN DAVE AND HIS STAFF AND WILL RETURN FOR ANY FUTURE NEEDS.
Vehicle: Oldsmobile Delta 88
Service Date: 03/08/2018
Review Created: 03/09/2018 05:21 AM
Amelie B. on 03/07/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Amelie said the staff are never wrong and she was happy with the service they provided.
Vehicle: Toyota RAV4
Category: Service
Service Date: 03/02/2018
Review Created: 03/07/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 268 in total