Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

272 Reviews

97% Would Recommend
Latest Review 5 months ago

Reviews


JC
JOY C.
Harahan, LA
Mazda MPV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017
Oil change
I have always been pleased with the customer first attitude of Gene's.

EH
Earl H.
River Ridge, LA
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/18/2017 Category: Service
Earl said his overall experience at this business was not the best because they were not physically able to do the work that was needed.
This review was collected via phone interview by Customer Research Inc.
David G. from Gene's Automotive Inc. responded on 02/21/2017

We apologize for not giving you the best experience. Unfortunately the technician that works on the vintage vehicles was out due to back issues. We were hoping that it would get better in a few days but regretfully he had to have surgery and will be out for recovery.  We appreciate your business and apologize for the inconvenience.


JP
JOHN P.
River Ridge, LA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2016
First rate service
Highly recommended. Professional and friendly. I am happy to have found Gene's Automotive!

KM
Kevin M.
New Orleans, LA
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/13/2015
Lied about part costs
Double check your part costs with these guys!David quoted me over 100$ more for parts. I called dealership to verify price. Also was quoting double the "Labor" time. It was actually Cheaper for me to TOW my car to another shop to get work done by honest business. Saved 200$ but I would of done it anyway just on principle.

GH
Gary H.
Metairie, LA
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/29/2015
Wrong repair diagnosis
I brought my 2007 Ford Five hundred in for a tune up and noise in the front in when driving. Paid over $700.00 for the tune up and almost $800.00 for the front end noise. The front end noise was never repaired and it was suggested that I needed a new Rack & pinion for another $890.00 . I brought my vehicle somewhere else and found out my strut was bad. I also found out I was overcharged for parts and labor! Their motto should be: We'll fix it no matter what it cost you!

LD
Louis D.
Louisiana
GMC Envoy XUV
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/26/2015 Category: Service
Louis said he paid this business $600 to repair his vehicle and it is still not working. They told him there was nothing wrong. He said he would not recommend this business for the reasons already stated.
This review was collected via phone interview by Customer Research Inc.

AS
Ashley S.
Harahan, LA
Chevrolet Malibu
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/18/2014 Category: Service
Ashley said she did not like the service at the business. She brought her vehicle in because the engine and tire sensor lights were on. When she would start her vehicle it would idle high. They told her they put in a new throttle and said it could be a computer issue. They said it would cost $400-$600 to repair. She then brought it to the dealership. They fixed the issue and the mistakes this business made for $450. She explained the situation to the business and asked for some of her money back. They told her it was her word against theirs. It is for the issues previously mentioned she would not recommend them for service.
This review was collected via phone interview by Customer Research Inc.

RB
Raymond B.
River Ridge, LA
Cadillac Allante
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/26/2014 Category: Service
Raymond said it cost him $600 to be told what was wrong with the vehicle, and to have one small part replaced. Most of the cost was due to the labor. He had to get after market parts from a dealership, then had to pay an additional $500 to have the two windows installed. He would not recommend based on the cost of the repair.
This review was collected via phone interview by Customer Research Inc.
Kathy G. from Gene's Automotive Inc. responded on 08/28/2014

Mr Raymond in response to your review. You brought your vehicle in on 6-18-14 with window motors and asked us to install them. Which we did. Then on 7-9-14 you came in for some maintance and asked us to check that your window were not working. We again took the panels and parts off the door and found the regulators were bad. We put all back together and did not charge you to find the problem on 7-9-14. On 8-12-14 you brought the vehcile in with the regulators for us to install. We called you and gave you a price which you confirmed repairs at that time. We charged you do put the motors in both sides and we charged you to put the regulators in. We took the door panels apart 3 times in total and didnt charge you anything to diagn. what the problem was. To do this job we had to: Remove door panels, Remove glass window, remove tracks and replace parts then put all these back together. You have to remember you have a car that is 25 year old and we had to be very careful with taking things apart as some of the parts are brittle w age. 

We didnt charge you anything the second time to diag. your problem. You stated it cost you 600.00 to be told what was wrong with your vehicle which is not true. We charged you to install 2 window regulators on your vehcile. We take pride in our repairs on older cars as we do many of them. We hope you have a better understanding of what was actually done to each window. If you have any questions please feel free to call us.


KP
KAY P.
New Orleans, LA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Gene’s Automitve In Harahan La
Check out Gene’s for honest, dependable and reasonably priced service. I wouldn’t take my vehicle anywhere else. They are the best!

LG
LOUISE G.
Metairie, LA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Suturn
The staff at Gene’s is always plesant to ddal with. My vechile was looked at in a timely manner.

JH
Jason H.
New Orleans, LA
Acura RSX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018 Category: Service
Jason said the service was good.
This review was collected via phone interview by Customer Research Inc.

MC
MIKE C.
Metairie, LA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
GREAT MECHANICS, VERY PROFESSIONAL
GREAT MECHANICS, VERY PROFESSIONAL

SN
Sarah N.
Kenner, LA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Sarah said the business did what they said they would and took the initiative to check other parts on the vehicle for future problems.
This review was collected via phone interview by Customer Research Inc.

GP
Gerry P.
New Orleans, LA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Gerry said they did well, and they fixed the vehicle. They are good people. He has been working with them for about 5 years, with 3 of his vehicles. He has had no complaints.
This review was collected via phone interview by Customer Research Inc.

JG
Joan G.
New Orleans, LA
Oldsmobile Cutlass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Joan said the service received at the business was very prompt.
This review was collected via phone interview by Customer Research Inc.

DW
Danya W.
New Orleans, LA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018 Category: Service
Danya said the staff provided good service, that they went out of their way to help her, and were very accommodating.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
New Orleans, LA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018 Category: Service
John said the service was convenient and excellent.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
Harahan, LA
Chevrolet C 3500 HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018
Great job as usual!
Always a great experience! Dave and Susan are always friendly, helpful and knowledgeable. Too bad there’s not a 10 star review because they would deserve it.

JC
JOY C.
Harahan, LA
Mazda MPV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2018
Brakes
Awesome service as always. Replaced brakes and oil change.

KD
KEVIN D.
New Orleans, LA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018
Brake service
Excellent service.

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