Gene's Automotive Inc.


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

254 Reviews

97% Would Recommend
Latest Review 27 days ago
JOY C. on 11/28/2017
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"Oil change"
I have always been pleased with the customer first attitude of Gene's.
Vehicle: Mazda MPV
Service Date: 11/22/2017
Review Created: 11/28/2017 01:29 PM
Earl H. on 02/18/2017
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Earl said his overall experience at this business was not the best because they were not physically able to do the work that was needed.
Category: Service
Service Date: 01/20/2017
Review Created: 02/18/2017
This review was collected via phone interview by Customer Research Inc.
David G. at Gene's Automotive Inc. responded on 02/21/2017

We apologize for not giving you the best experience. Unfortunately the technician that works on the vintage vehicles was out due to back issues. We were hoping that it would get better in a few days but regretfully he had to have surgery and will be out for recovery.  We appreciate your business and apologize for the inconvenience.

JOHN P. on 11/15/2016
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"First rate service"
Highly recommended. Professional and friendly. I am happy to have found Gene's Automotive!
Vehicle: Chevrolet Suburban
Service Date: 10/24/2016
Review Created: 11/15/2016 12:38 PM
Kevin M. on 11/13/2015
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"Lied about part costs "
Double check your part costs with these guys!David quoted me over 100$ more for parts. I called dealership to verify price. Also was quoting double the "Labor" time. It was actually Cheaper for me to TOW my car to another shop to get work done by honest business. Saved 200$ but I would of done it anyway just on principle.
Review Created: 11/13/2015 10:07 AM
Gary H. on 06/29/2015
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"Wrong repair diagnosis"
I brought my 2007 Ford Five hundred in for a tune up and noise in the front in when driving. Paid over $700.00 for the tune up and almost $800.00 for the front end noise. The front end noise was never repaired and it was suggested that I needed a new Rack & pinion for another $890.00 . I brought my vehicle somewhere else and found out my strut was bad. I also found out I was overcharged for parts and labor! Their motto should be: We'll fix it no matter what it cost you!
Service Date: 06/25/2015
Review Created: 06/29/2015 07:32 PM
Louis D. on 02/26/2015
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Louis said he paid this business $600 to repair his vehicle and it is still not working. They told him there was nothing wrong. He said he would not recommend this business for the reasons already stated.
Vehicle: GMC Envoy XUV
Category: Service
Service Date: 02/11/2015
Review Created: 02/26/2015
This review was collected via phone interview by Customer Research Inc.
Ashley S. on 12/18/2014
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Ashley said she did not like the service at the business. She brought her vehicle in because the engine and tire sensor lights were on. When she would start her vehicle it would idle high. They told her they put in a new throttle and said it could be a computer issue. They said it would cost $400-$600 to repair. She then brought it to the dealership. They fixed the issue and the mistakes this business made for $450. She explained the situation to the business and asked for some of her money back. They told her it was her word against theirs. It is for the issues previously mentioned she would not recommend them for service.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 12/11/2014
Review Created: 12/18/2014
This review was collected via phone interview by Customer Research Inc.
Raymond B. on 08/26/2014
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Raymond said it cost him $600 to be told what was wrong with the vehicle, and to have one small part replaced. Most of the cost was due to the labor. He had to get after market parts from a dealership, then had to pay an additional $500 to have the two windows installed. He would not recommend based on the cost of the repair.
Vehicle: Cadillac Allante
Category: Service
Service Date: 08/13/2014
Review Created: 08/26/2014
This review was collected via phone interview by Customer Research Inc.
Kathy G. at Gene's Automotive Inc. responded on 08/28/2014

Mr Raymond in response to your review. You brought your vehicle in on 6-18-14 with window motors and asked us to install them. Which we did. Then on 7-9-14 you came in for some maintance and asked us to check that your window were not working. We again took the panels and parts off the door and found the regulators were bad. We put all back together and did not charge you to find the problem on 7-9-14. On 8-12-14 you brought the vehcile in with the regulators for us to install. We called you and gave you a price which you confirmed repairs at that time. We charged you do put the motors in both sides and we charged you to put the regulators in. We took the door panels apart 3 times in total and didnt charge you anything to diagn. what the problem was. To do this job we had to: Remove door panels, Remove glass window, remove tracks and replace parts then put all these back together. You have to remember you have a car that is 25 year old and we had to be very careful with taking things apart as some of the parts are brittle w age. 

We didnt charge you anything the second time to diag. your problem. You stated it cost you 600.00 to be told what was wrong with your vehicle which is not true. We charged you to install 2 window regulators on your vehcile. We take pride in our repairs on older cars as we do many of them. We hope you have a better understanding of what was actually done to each window. If you have any questions please feel free to call us.

Keith L. on 01/29/2018
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Keith said his visit to this business was great. The staff did what he asked and they did it in a timely manner. They were very efficient.
Vehicle: Buick Rendezvous
Category: Service
Service Date: 01/26/2018
Review Created: 01/29/2018
This review was collected via phone interview by Customer Research Inc.
AARON T. on 01/16/2018
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"Great service and friendly people."
I always get great service when I go.
Vehicle: Toyota Sequoia
Service Date: 12/22/2017
Review Created: 01/16/2018 09:44 AM
Valerie D. on 01/13/2018
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Valerie said she had a great experience with the business, and they were fast.
Vehicle: Honda CR-V
Category: Service
Service Date: 01/11/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
JASON P. on 01/12/2018
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"Great Online Communication"
Company communicates well virtually, able to get quoted and appointment setup online. Vehicle was in and out as promised, with a great rate for repair and a warranty to boot. I am very satisfied with the customer service I received and the quality of work performed.
Vehicle: Honda Accord Sdn
Service Date: 01/10/2018
Review Created: 01/12/2018 01:42 PM
Alan T. on 01/05/2018
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Alan said he was happy with the service.
Vehicle: Mercedes-Benz C280
Category: Service
Service Date: 01/04/2018
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Valued Customer on 01/03/2018
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"Great service and staff."
I would highly recommend this company for any of your auto repair needs.
Vehicle: Ford Police Interceptor
Service Date: 12/01/2017
Review Created: 01/03/2018 07:03 PM
Philip P. on 12/29/2017
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Philip said he likes the way David does business, and was happy with the service.
Vehicle: Ford F-150
Category: Service
Service Date: 12/20/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Frank P. on 12/29/2017
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Frank said the staff did the work quickly and at a fair price. They did not charge him for another issue that occurred.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 12/27/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Drew S. on 12/28/2017
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Drew said they did a great job.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 12/22/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
Abdallah S. on 12/23/2017
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Abdallah said the business did a good job.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 12/12/2017
Review Created: 12/23/2017
This review was collected via phone interview by Customer Research Inc.
MIKE B. on 12/15/2017
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"Great Service"
They were able to take me right in and get the work done quickly and correctly.

Thank you!
Vehicle: Toyota Camry
Service Date: 12/14/2017
Review Created: 12/15/2017 08:16 AM
MATTHEW C. on 12/15/2017
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"Outstanding Mechancial Work; Extremely professional; price competitive given quality of work"
Highly recommend.
Vehicle: Jeep Wrangler
Service Date: 12/14/2017
Review Created: 12/15/2017 06:44 AM
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