Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

607 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


KW
KRISTIN W.
Tempe, AZ
Mitsubishi Lancer
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/10/2017
beware
We have had various vehicles in the Oasis for simple oil changes and the 3 different vehicles always came back "needing" the same services. Timing Belt replacement, and replacing the bushings,blown shocks and other costly repairs. I feel they are padding the bill with repairs not really needed. We actually had on of my daughters cars in to her dealer for air bag recall the same week and they went over her car and gave us a list of things that needed attention. The timing Belt and bushings were not included. We had the exactly same reccomendations a few yrs ago for my other daughters car after she went for an oil change..We now get our oil changed elsewhere

RM
ROBERT M.
Tempe, AZ
Toyota Camry
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/14/2017
Oil change
Bad experience, waited for over 2 hours for an oil change when it was promised in an hour or an hour and a half. No one said sorry for the delay, just a number???

RJ
Ryan J.
Tempe, AZ
Ford Escape
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2016 Category: Service
Spoke with Sherra. She said her vehicle was damaged the last time she visited the business, so this visit was for a free oil change to rectify the situation.
This review was collected via phone interview by Customer Research Inc.

JP
JOHN P.
Tempe, AZ
Chevrolet Corvette
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2016
1979 Corvette
I brought the car in; it took a week to diagnose, a week to fix, and I haven't been able to get it started since. I did not have that problem when I took it in.

SO
Susan O.
Chandler, AZ
Toyota Camry
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/13/2015 Category: Service
Susan said she is very upset that her vehicle was in for 21 days and being told the owner was not there. The manager told her he could not find the problem but then said it was the transmission, so it sat there for nine days. It was a nightmare and she would not recommend them for the issues already mentioned.
This review was collected via phone interview by Customer Research Inc.

JR
JASON R.
Tempe, AZ
Honda CR-V
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/09/2015
Detail Work
Poor attention to finishing the detail on my car. Will not use this service again. The car wash of the business is fine and they do a good jub.

PR
PHIL R.
Chandler, AZ
Honda Civic Cpe
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/24/2017
Usually excellent
Arrived at 7 a.m. to have 4 new tires installed. Was told they'd "get right on it." Wasn't completed until 9:30 a.m. Not good service for a $500 job.

AB
ART B.
Tempe, AZ
Buick LeSabre
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/09/2014
quick, friendly, expert service
we are so pleased that all of our friends now go to Oasis Auto Center. They guarantee their work! They are amazing.

NG
Nicholas G.
Tempe, AZ
Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/10/2018 Category: Service
Nicholas said he was disappointed in the length of time it took for service. The prices were also higher than other facilities.
This review was collected via phone interview by Customer Research Inc.

LW
Lawrence W.
Mesa, AZ
Ford Escape
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/15/2017 Category: Service
Lawrence said this business could not work on his vehicle due to not having a tire rod, however another business was able to take care of him.
This review was collected via phone interview by Customer Research Inc.

KL
Keng L.
Tempe, AZ
Honda Civic
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/22/2016 Category: Service
Keng said he was charged twice as much as the original quote.
This review was collected via phone interview by Customer Research Inc.
Tony S., General Manager from Oasis Auto Center

Mr. Lim, I'm sorry to hear that you were charged double from the original estimate of the high pressure switch. We had an issue that was explained to you thhat there was also an issue with the blower motor function that was causing the pressure switch to not create ground.  We were able to find a recycled part to keep the cost down for you which also fixed the issue. This repair could have gone into the $500 range but we saved you over $200 to do it this way and we were pressed on time as you needed your car back as soon as possible.  Thank you for your business 
    Tony Stewart 


FD
Frank D.
Tempe, AZ
Toyota Prius C
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/08/2016 Category: Service
Frank said it took longer than expected. He will go back again because they are always reliable and reasonable.
This review was collected via phone interview by Customer Research Inc.

KK
Kevan K.
Laveen, AZ
Mazda Tribute
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/04/2016 Category: Service
Kevan said the employees put in an alternator on her vehicle and she felt they overcharged her for it. She asked them to do a 90,000 mile check-up on her vehicle which they did not do. She said she was not happy about it.
This review was collected via phone interview by Customer Research Inc.
Tony S., General Manager from Oasis Auto Center

WOW. Sorry to read that you felt that way. As you had asked me about the 90K service check over which we did I'm sorry we had no upsells for you as the vehicle is well taken care of. At Oasis Auto Center we do not prey on people that have us inspect their vehicle to find something wrong that isn't. Its just not in our nature to be that way. As far as the price on the alternator job and being overcharged. We are within anyones or a little lower than average on pricing along with belt replacement which there is no labor upcharge that we charge. On top of that we had also replaced a pully free of charge that had a very minor squeek coming from it as well that was not charged to you because of the situation with your Warranty Contract that didnt want to cover anything. So I'm sorry that you felt you were over charged when in fact my price for said job is lower average from any other auto shop, and not charging you an additional $140 for the pully that we happily replaced for u as well at no additional cost. Thank you for being our customer and look forward to serving you again in the future.
   Best regards 
             Tony Stewart GM


AG
Anurag G.
Chandler, AZ
Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/26/2016 Category: Service
Spoke with Mitali. She said the visit was long. The air filters were changed but the vehicle still has a smell to it.
This review was collected via phone interview by Customer Research Inc.

AK
Aleysha K.
Phoenix, AZ
Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/06/2016 Category: Service
Aleysha said she went to this business for an oil change that was advertised for $20 but by the time they were finished, they charged her over $200 for her service. The price jump was because she was a woman, in her opinion. She would not recommend this business for service because of the reason stated.
This review was collected via phone interview by Customer Research Inc.
Tony S., General Manager from Oasis Auto Center

Aleysha, I looked into your response and found that you were charged exactly what an oil change costs. $22.40. Unless you have something else that states differently I believe you may have us mixed up with another company. Thank you for your business, and look forward to serving you again. Thank you. 


BA
Brindy A.
Chandler, AZ
Chrysler Town & Country
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Brindy said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

MN
Melissa N.
Tempe, AZ
Honda Civic Sdn
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Melissa said the business took an extra hour longer than promised to change her vehicle's oil. She had to call them herself to find get more information about the delay. She would not recommend this business because of a prior experience at this facility when a mechanic by the name of Tony was very rude to her.
This review was collected via phone interview by Customer Research Inc.

TS
TONY S.
Tempe, AZ
Nissan Versa
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2018
fast and courteous service
We have been very pleased with the service provided at Oasis Auto Center for many years.

CA
Chelsea A.
Chandler, AZ
GMC Terrain
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Chelsea said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

BG
Bikram G.
Mesa, AZ
Nissan Xterra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2017 Category: Service
Bikram said the service was good and he really liked the warm reception from the staff.
This review was collected via phone interview by Customer Research Inc.