Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

655 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


Verified Customer
Tempe, AZ
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Car Repair
Oasis always does a good job on finding any problems with my truck and fixing the problems at a good price.

JD
JOHN D.
Tempe, AZ
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/07/2018
Worst Experience
I came in the do the regular oil changes on my Camry and as soon as i got there the gentleman in the black shirt with the black and grey beard with the tattoos on the back of his arms was extremely rude and disrespectful he is like this every time. This time was the last straw when he started talking to me like i was an idiot. I AM DONE WITH OAISIS AUTO CENTER ME AND MY FAMILY WILL NO LONGER BRING IN OUR VEHICLES

LL
LINDA L.
Tempe, AZ
Toyota Venza
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/21/2018
I will never go back
I really wanted Oasis to be my go to auto service. I got rear brakes and rotor machining and that was ok. I went back for an oil change and was told it would be an hour and half so I waited around in the area. 4 HOUR LATER I went back and it still wasn't done. I could have gone home if I had known ahead of time. 4 hours is fine if I know. Then I went back to get the front brakes and rotors done. I have had nothing but problems since. They were ill fitting and have been rattling. I was told it was rocks in the wheel well (or my imagination). I ended up going somewhere else and they found the source immediately. Ill fitting break pads. I went back and they said they would replace them. THEY ARE STILL RATTLING!!!! At this point I'm so tired of fighting it. Tony makes me feel like I'm a nuisance. At this point I will live with a nice car that rattles and attracts attention until my brake pads need to be replaced again or until I can afford to get rid of the ones I got from Oasis. needless to say, i will NEVER go back there again, which is a drag because they are close to home and have a good location if I just wanted to hang out in the area.

MN
Melissa N.
Tempe, AZ
Honda Civic Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Melissa said the business took an extra hour longer than promised to change her vehicle's oil. She had to call them herself to find get more information about the delay. She would not recommend this business because of a prior experience at this facility when a mechanic by the name of Tony was very rude to her.
This review was collected via phone interview by Customer Research Inc.

KW
KRISTIN W.
Tempe, AZ
Mitsubishi Lancer
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/10/2017
beware
We have had various vehicles in the Oasis for simple oil changes and the 3 different vehicles always came back "needing" the same services. Timing Belt replacement, and replacing the bushings,blown shocks and other costly repairs. I feel they are padding the bill with repairs not really needed. We actually had on of my daughters cars in to her dealer for air bag recall the same week and they went over her car and gave us a list of things that needed attention. The timing Belt and bushings were not included. We had the exactly same reccomendations a few yrs ago for my other daughters car after she went for an oil change..We now get our oil changed elsewhere

RM
ROBERT M.
Tempe, AZ
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/14/2017
Oil change
Bad experience, waited for over 2 hours for an oil change when it was promised in an hour or an hour and a half. No one said sorry for the delay, just a number???

KK
Kevan K.
Laveen, AZ
Mazda Tribute
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/04/2016 Category: Service
Kevan said the employees put in an alternator on her vehicle and she felt they overcharged her for it. She asked them to do a 90,000 mile check-up on her vehicle which they did not do. She said she was not happy about it.
This review was collected via phone interview by Customer Research Inc.
Tony S., General Manager from Oasis Auto Center responded on 11/04/2016

WOW. Sorry to read that you felt that way. As you had asked me about the 90K service check over which we did I'm sorry we had no upsells for you as the vehicle is well taken care of. At Oasis Auto Center we do not prey on people that have us inspect their vehicle to find something wrong that isn't. Its just not in our nature to be that way. As far as the price on the alternator job and being overcharged. We are within anyones or a little lower than average on pricing along with belt replacement which there is no labor upcharge that we charge. On top of that we had also replaced a pully free of charge that had a very minor squeek coming from it as well that was not charged to you because of the situation with your Warranty Contract that didnt want to cover anything. So I'm sorry that you felt you were over charged when in fact my price for said job is lower average from any other auto shop, and not charging you an additional $140 for the pully that we happily replaced for u as well at no additional cost. Thank you for being our customer and look forward to serving you again in the future.
   Best regards 
             Tony Stewart GM


AK
Aleysha K.
Phoenix, AZ
Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/06/2016 Category: Service
Aleysha said she went to this business for an oil change that was advertised for $20 but by the time they were finished, they charged her over $200 for her service. The price jump was because she was a woman, in her opinion. She would not recommend this business for service because of the reason stated.
This review was collected via phone interview by Customer Research Inc.
Tony S., General Manager from Oasis Auto Center responded on 10/08/2016

Aleysha, I looked into your response and found that you were charged exactly what an oil change costs. $22.40. Unless you have something else that states differently I believe you may have us mixed up with another company. Thank you for your business, and look forward to serving you again. Thank you. 


RJ
Ryan J.
Tempe, AZ
Ford Escape
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2016 Category: Service
Spoke with Sherra. She said her vehicle was damaged the last time she visited the business, so this visit was for a free oil change to rectify the situation.
This review was collected via phone interview by Customer Research Inc.

JP
JOHN P.
Tempe, AZ
Chevrolet Corvette
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2016
1979 Corvette
I brought the car in; it took a week to diagnose, a week to fix, and I haven't been able to get it started since. I did not have that problem when I took it in.

MT
MARYBETH T.
Tempe, AZ
Toyota Sequoia
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2016
Great people
I like the people, prices and the way they communicate at Oasis but the shop has really declined. I like a clean, organized shop as I believe it reflects the work they do and care that goes into it. It used to be clean and well organized but yesterday, it looked like a disaster from the office throughout the shop. Unfortunately, I will not be returning.

LP
Laura P.
Chandler, AZ
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2016 Category: Service
Spoke with Ken. He said this customer service has depreciated, it used to be great. He mentioned Tony, the owner being a good guy, but the technicians have steered him away and cannot recommend them at this time.
This review was collected via phone interview by Customer Research Inc.

JS
JOHN S.
Tempe, AZ
BMW 745i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2015
Oasis is an Oasis
Good shop, quick and clean. Excellent service.

CS
COLLEEN S.
Tempe, AZ
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2015
Oil and filter change
Good work

SO
Susan O.
Chandler, AZ
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/13/2015 Category: Service
Susan said she is very upset that her vehicle was in for 21 days and being told the owner was not there. The manager told her he could not find the problem but then said it was the transmission, so it sat there for nine days. It was a nightmare and she would not recommend them for the issues already mentioned.
This review was collected via phone interview by Customer Research Inc.

JB
JEROME B.
Tempe, AZ
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Great service, great attitude
Called and talked to Josh about 10 am on a Saturday. I was trying to change the front brake pads and rotors on my one ton Dodge pickup.
I quickly realized I did not have all the proper equipment.Josh said bring it in and they would try to finish it that day. I brought the rotors and pads
in about 11 am,was quoted and left the truck there. They called around 2 pm and the truck was done and actually ended up for less than quoted.
Great service, especially on such short notice. Call Josh and they will take great care of you. They are a little hard to find behind Fry's,but worth
the search.

CS
CRAIG S.
Chandler, AZ
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Last visit was great, as usual.
Josh did a great job handling my engine light problem. Service, again, was great.

FL
Frank L.
Tempe, AZ
Chevrolet HHR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Frank said he has always had good service there.
This review was collected via phone interview by Customer Research Inc.

TS
TONY S.
Tempe, AZ
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Great service and welcoming mechanics
Great service and always willing to help me. Explaining and standing up for the work that was done.

MW
Mona W.
Queen Creek, AZ
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Mona said this business was able to get her in the same day as soon as they could.
This review was collected via phone interview by Customer Research Inc.