Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

607 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


MN
Melissa N.
Tempe, AZ
Honda Civic Sdn
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Melissa said the business took an extra hour longer than promised to change her vehicle's oil. She had to call them herself to find get more information about the delay. She would not recommend this business because of a prior experience at this facility when a mechanic by the name of Tony was very rude to her.
This review was collected via phone interview by Customer Research Inc.

KW
KRISTIN W.
Tempe, AZ
Mitsubishi Lancer
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/10/2017
beware
We have had various vehicles in the Oasis for simple oil changes and the 3 different vehicles always came back "needing" the same services. Timing Belt replacement, and replacing the bushings,blown shocks and other costly repairs. I feel they are padding the bill with repairs not really needed. We actually had on of my daughters cars in to her dealer for air bag recall the same week and they went over her car and gave us a list of things that needed attention. The timing Belt and bushings were not included. We had the exactly same reccomendations a few yrs ago for my other daughters car after she went for an oil change..We now get our oil changed elsewhere

RM
ROBERT M.
Tempe, AZ
Toyota Camry
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/14/2017
Oil change
Bad experience, waited for over 2 hours for an oil change when it was promised in an hour or an hour and a half. No one said sorry for the delay, just a number???

KK
Kevan K.
Laveen, AZ
Mazda Tribute
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/04/2016 Category: Service
Kevan said the employees put in an alternator on her vehicle and she felt they overcharged her for it. She asked them to do a 90,000 mile check-up on her vehicle which they did not do. She said she was not happy about it.
This review was collected via phone interview by Customer Research Inc.
Tony S., General Manager from Oasis Auto Center

WOW. Sorry to read that you felt that way. As you had asked me about the 90K service check over which we did I'm sorry we had no upsells for you as the vehicle is well taken care of. At Oasis Auto Center we do not prey on people that have us inspect their vehicle to find something wrong that isn't. Its just not in our nature to be that way. As far as the price on the alternator job and being overcharged. We are within anyones or a little lower than average on pricing along with belt replacement which there is no labor upcharge that we charge. On top of that we had also replaced a pully free of charge that had a very minor squeek coming from it as well that was not charged to you because of the situation with your Warranty Contract that didnt want to cover anything. So I'm sorry that you felt you were over charged when in fact my price for said job is lower average from any other auto shop, and not charging you an additional $140 for the pully that we happily replaced for u as well at no additional cost. Thank you for being our customer and look forward to serving you again in the future.
   Best regards 
             Tony Stewart GM


AK
Aleysha K.
Phoenix, AZ
Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/06/2016 Category: Service
Aleysha said she went to this business for an oil change that was advertised for $20 but by the time they were finished, they charged her over $200 for her service. The price jump was because she was a woman, in her opinion. She would not recommend this business for service because of the reason stated.
This review was collected via phone interview by Customer Research Inc.
Tony S., General Manager from Oasis Auto Center

Aleysha, I looked into your response and found that you were charged exactly what an oil change costs. $22.40. Unless you have something else that states differently I believe you may have us mixed up with another company. Thank you for your business, and look forward to serving you again. Thank you. 


RJ
Ryan J.
Tempe, AZ
Ford Escape
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2016 Category: Service
Spoke with Sherra. She said her vehicle was damaged the last time she visited the business, so this visit was for a free oil change to rectify the situation.
This review was collected via phone interview by Customer Research Inc.

JP
JOHN P.
Tempe, AZ
Chevrolet Corvette
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2016
1979 Corvette
I brought the car in; it took a week to diagnose, a week to fix, and I haven't been able to get it started since. I did not have that problem when I took it in.

MT
MARYBETH T.
Tempe, AZ
Toyota Sequoia
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2016
Great people
I like the people, prices and the way they communicate at Oasis but the shop has really declined. I like a clean, organized shop as I believe it reflects the work they do and care that goes into it. It used to be clean and well organized but yesterday, it looked like a disaster from the office throughout the shop. Unfortunately, I will not be returning.

LP
Laura P.
Chandler, AZ
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2016 Category: Service
Spoke with Ken. He said this customer service has depreciated, it used to be great. He mentioned Tony, the owner being a good guy, but the technicians have steered him away and cannot recommend them at this time.
This review was collected via phone interview by Customer Research Inc.

JS
JOHN S.
Tempe, AZ
BMW 745i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2015
Oasis is an Oasis
Good shop, quick and clean. Excellent service.

CS
COLLEEN S.
Tempe, AZ
Scion xB
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2015
Oil and filter change
Good work

SO
Susan O.
Chandler, AZ
Toyota Camry
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/13/2015 Category: Service
Susan said she is very upset that her vehicle was in for 21 days and being told the owner was not there. The manager told her he could not find the problem but then said it was the transmission, so it sat there for nine days. It was a nightmare and she would not recommend them for the issues already mentioned.
This review was collected via phone interview by Customer Research Inc.

AP
Adri P.
Phoenix, AZ
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Adri said the staff are very reliable and he can always count on them to get the service completed.
This review was collected via phone interview by Customer Research Inc.

NB
Nevin B.
Tempe, AZ
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Nevin said the staff saved her a lot of money.
This review was collected via phone interview by Customer Research Inc.

SD
Samantha D.
Chandler, AZ
Chevrolet Colorado
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Samantha said the service was very good and the business answered all the questions she had. Everything was completed within the expected time frame and was done quickly.
This review was collected via phone interview by Customer Research Inc.

BA
Brindy A.
Chandler, AZ
Chrysler Town & Country
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Brindy said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

DS
Darrell S.
Tempe, AZ
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Darrell said the business is always great and he never feels like he is being cheated.
This review was collected via phone interview by Customer Research Inc.

BM
Blue M.
Arizona
Scion xB
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Blue said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

MM
Mario M.
Tempe, AZ
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Mario said the service was great. The staff does good quality work.
This review was collected via phone interview by Customer Research Inc.

ND
Nycole D.
Chandler, AZ
Chrysler 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Nycole said the business always has great customer service.
This review was collected via phone interview by Customer Research Inc.