ReScore Reviews™ (1)
I bet they dont post this on their website which just proves a lack of INTEGRITY!
I HAVE INTERVIEWD ALL MY STAFF AND NO ONE REMEMBERS TAKING A CALL FROM YOU, AS I GIVE YOU THE BENEFIT OF DOUBT FOR PRODUCING A RECEIPT WHICH I WON"T AND INVITE YOU IN, YOU SHOULD PERHAPS BEEN CAUCIOUS AND GIVE THE SAME B O D BEFORE YOUR ON LINE BLAST. THOSE COUPONS WE MADE AND SOLD BY THE PRODUCER MANY YEARS AGO AND YOUR LAST SERVICE WAS IN JULY OF 2016 HERE. NOT ONLY I INVITE YOU TO COME AND SEE US FOR YOUR SERVICE I WON'T ASK FOR YOUR PRROF OF PURCHASE, PLEASE CALL FOR AN APPOINTMENT AT YOUR CONVENIENCE.
BY THE WAY, YOU LOST YOUR BET
YOU ARE BLAMING US FOR THE DIAGNOSTIC TIME WE SPENT FINDING THE PROBLEMS IN YOUR TRUCK WHICH IS NOT FAIR, OUR STAFF GO THROUGH TRAINNING AND USE EXPENSIVE EQUIPMENT TO TROUBLE SHOOT AND REPAIR, HAVING SAID THAT I"LL BE HAPPY TO MAKE AN ADJUSTMENT ON YOUR BILL AS A GOOD WILL GESTURE, BUT PLEAESE UNDERSTAND THAT ANY SERVICE BUSINESS WOULD HAVE TO CHARGE FOR THEIR TIME AND EQUIPMENT IN ORDER TO SURVIVE.
THANKS FOR SHARING YOUR FEELINGS, WHEN YOU BROUGHT YOUR PARTS TO BE INSTALLED, YOUR MISSING SOME COMPONENTS AND THAT IS WHY WE DID NOT COMPLETE THE JOB
WE DID NOT ADVISE YOU AS WHAT TO GET INITIALLY, WE ADVISED YOU OF THE ADDITIONAL COMPONENTS NEEDED.
WE DID NOT WORK ON YOUR CAR OR DID ANY DIAGNOSES.
THANK YOU FOR YOUR BUSINESS ME BETHER WE APPRIECIATE YOU COMING IN.
DEAR CHARLES, I REALLY DO APPRECIATE YOU TAKING THE TIME TO REVIEW US, BUT YOU GAVE US A 2 STAR, WHICH MEANS THAT EVEN THOUGH YOU DID NOT MIND THE WORK BUT HOLDING BACK ON THE NUMBER OF STARS WHICH TO ME IS AN INDICATIVE OF FAILING YOUR EXPECTATIONS.
PLEASE LET ME KNOW WHAT WE CAN DO TO HAVE YOU TOTALLY SATISFIED, THAT WOULD HELP ME BE A BETTER NAVIGATOR OF MY BUSINESS.
ONCE AGAIN THAN YOU AND HOPE TO SEE YOU SOON. I AM PUTTING A $10.00 CREDIT ON YOUR FILE HERE AGAINST YOUR NEXT BILL.
Thanks Charles, your new review and the 5 star makes me very happy but still like to hear from you, and find out as to what does it take to meet and excedd your expectations.
8 MONTHS AGO WE GAVE YOU A PRICE ON A USED TRANSMISSION FOR $800.00 FOR WHICH WE CALLED IN YOUR PRESENCE AND GAVE YOU THE QUOTE, 8 MONTHS LATER YOU COME IN AND STILL GAVE YOU THE SAME QUOTE PLUS INSTALLATION, SO I DON'T UNDERESTAND WHAT WE DID NOT HONOR.
TKANKS MR . GREGORICH FOR TAKING MY CALL AND UNDERSTANDING OUR SINCERE APOLOGY ,AND HOPE TO SEE YOU AGAIN IN THE FUTURE , AGAIN THANK YOU , AND WE APPRECIATE YOUR BUISNESS JOHHNNY B
THANKS MACAYLA AND ROSEMARY FOR SHARING YOUR EXPERIENCE AND I DO TAKE IT VERY SERIOUS WHEN SOMEONE EXPRESES THEIR VIEW AND THAT IS WHY WE HAVE A FOLLOW UP SYSTEM IN PLACE. LET ME FIRST APPOLOGIZE FOR YOUR WAIT TIME AND FOR THAT YOUR NEXT OIL AND FILTER CHANGE IS ON ME, AND I WOULD REALLY APPRECIATE IT IF YOU CALL ME WITH A LITTLE DETAIL SO THAT I CAN MAKE THE APPROPRIATE CHANGES AND THANKS FOR TAKING THE TIME TO SHARE YOUR FEELINGS.
Thanks for sharing your feelings and your perception, we usually waive the diagnoses which are a part of the repair procedures such as removing a door panel to figue out why the window does not work, or removing wheels to diagnose something under the car, but computer diagnoses are never a part of the cost of repair, we once had a issue with the car that someone drove a screw in a panel which grounded a computer wire, took 4 hrs.to find and a .25 cents wire repair once we found it, a bit extreme, but i thought I explain, however I"ll be happy to accomodate you as a goodwill gesture. Once again thank you for sharing your thoughts.
THANKS FOR TAKING THE TIME TO HELP US TO NAVIGATE THE BUSINESS ON A SMOOTHER SCALE AND MORE TO YOUR LIKING AND MEETING YOUR EXPECTATIONS
Thanks for your vote of confidence Sharon and I really appreciate you taking the time and giving us a review. I wonder though what we could have done better to earn a 5 star instead of 4 star you gave, with your help I can navigate my business to a higher level.
GOOD MORNING MRS. CRAWFORD,
THANK YOU SO VERY MUCH FOR YOUR RESPONSE TO OUR SATISFACTION SURVEY, THIS GIVES ME THE TOOLS TO BETTER SERVE YOU. FIRST OF ALL I REALLY HOPE THAT YOU ARE TOTALLY SATISFIED WITH YOUR CARS PERFORMANCE.
IN RESPONSE TO YOUR COMMENT OF ADVANCE PAY, WE ROUTINELY REQUEST ADVANCE DEPOSIT ON JOBS EXCEEDING $500.00 FOR A COUPLE OF REASONS, 1- OBVIOUSLY FOR A JOB OF THOUSANDS OF DOLLARS, WE'D LIKE A LITTLE HELP WITH CASH FLOW AND I AM NOT GOING TO MASK THAT AS I AM A STRAIGHT SHOOTER.,AND 2 IS THAT WE HAVE CUSTOMERS WHO AUTHORIZE THE WORK BUT ARE NO WHERE TO BE FOUND OR RESPOND TO PHONE CALLS, CERTIFIED MAIL AND SO ON AND IN MANY OCCASIONS THEY HAVE ABANDONED THEIR VEHICLES, AN ADVANCE PAY ELIMINATES SOME OF THAT.
I HOPE MY ANSWERS WERE HELPFUL AND I TRULY APPRECIATE YOUR BUSINESS AND CERTAINLY TAKING THE TIME TO LET ME KNOW HOW YOU FEEL.
SORRY TO HEAR OF THIS , ALL WORK IS GURRANTED AND COVERED UNDER WARRANTY, I WILL PERSONALLY SET UP A TIME TO RETURN FOR A WARRANTY RECHECK TO SEE WHAT EXACTLY MAY BE GOING ON WE APPREICATE YOUR BUSINESS AND THANK YOU FOR COMING IN , JOPHHNY B
THANKS MR WALSH FOR YOUR KIND COMMENTS AND GOOD LUCK WITH YOUR NEW HOME UP IN SANTA ROSA , APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU AGAIN .
THANKS MATT FOR YOU COMMENTS AND YOUR BUSINEES HOPE WE CAN FULFILL ALL YOUR AUTOMOTIVE NEEDS IN THE FUTURE AND HOPE TO SEE YOU SOON.