Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

253 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
83% Business Response
Latest Review 6 days ago

Reviews


BM
Brett M.
Carlsbad, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/30/2018
RIP OFF CROOKS DO NOT TRUST THESE GUYS!!!!
I purchased a package of oil changes awhile back and I used 2 of 6 them. When I call today the guy says "Oh sorry we dont do those anymore" I told him that the owner gave me his word they were good for a lifetime and he insisted he was now in charge and said "I dont do free oil changes". I was blown away as this was once a great shop I remember the owner being such a nice guy and they were quick and fair business to take my cars to. So SAD :(

I bet they dont post this on their website which just proves a lack of INTEGRITY!
Mac G. from Tasker's Automotive Center responded on 01/31/2018

HELLO BRET,
I HAVE INTERVIEWD ALL MY STAFF AND NO ONE REMEMBERS TAKING A CALL FROM YOU, AS I GIVE YOU THE BENEFIT OF DOUBT FOR PRODUCING A RECEIPT WHICH I WON"T AND INVITE YOU IN, YOU SHOULD PERHAPS BEEN CAUCIOUS AND GIVE THE SAME B O D BEFORE YOUR ON LINE BLAST. THOSE COUPONS WE MADE AND SOLD BY THE PRODUCER MANY YEARS AGO AND YOUR LAST SERVICE WAS IN JULY OF 2016 HERE. NOT ONLY I INVITE YOU TO COME AND SEE US FOR YOUR SERVICE I WON'T ASK FOR YOUR PRROF OF PURCHASE, PLEASE CALL FOR AN APPOINTMENT AT YOUR CONVENIENCE.
BY THE WAY, YOU LOST YOUR BET


AD
ANTWAN D.
Murrieta, CA
Chevrolet Tahoe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/11/2017
2003 Tahoe
I was over charged by at least $200! I only needed a gas cap and a sensor. Both parts were less than $80. But I was charged well over $300! I felt as if I was robbed!
Never again!
Mac G. from Tasker's Automotive Center responded on 11/13/2017

HI ANTWAN,
YOU ARE BLAMING US FOR THE DIAGNOSTIC TIME WE SPENT FINDING THE PROBLEMS IN YOUR TRUCK WHICH IS NOT FAIR, OUR STAFF GO THROUGH TRAINNING AND USE EXPENSIVE EQUIPMENT TO TROUBLE SHOOT AND REPAIR, HAVING SAID THAT I"LL BE HAPPY TO MAKE AN ADJUSTMENT ON YOUR BILL AS A GOOD WILL GESTURE, BUT PLEAESE UNDERSTAND THAT ANY SERVICE BUSINESS WOULD HAVE TO CHARGE FOR THEIR TIME AND EQUIPMENT IN ORDER TO SURVIVE.
THANKS
MAC


AS
Andy S.
California
GMC Sierra 1500
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2017 Category: Service
Andy said the facility advised him they could complete a job on his vehicle, but they did not follow through. For that reason, he would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Mac G. from Tasker's Automotive Center responded on 11/15/2017

HI ANDY,
THANKS FOR SHARING YOUR FEELINGS, WHEN YOU BROUGHT YOUR PARTS TO BE INSTALLED, YOUR MISSING SOME COMPONENTS AND THAT IS WHY WE DID NOT COMPLETE THE JOB
WE DID NOT ADVISE YOU AS WHAT TO GET INITIALLY, WE ADVISED YOU OF THE ADDITIONAL COMPONENTS NEEDED.
WE DID NOT WORK ON YOUR CAR OR DID ANY DIAGNOSES.


CB
Charles B.
California
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Charles said as far as he can tell everything is fine.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/27/2018 Category: Service
Charles said this business got everything done, he is not disappointed at all and so far everything has been satisfactory.
This review was collected via phone interview by Customer Research Inc.
Mac G. from Tasker's Automotive Center responded on 07/02/2018

THANK YOU FOR YOUR BUSINESS ME BETHER WE APPRIECIATE YOU COMING IN.

Mac G. from Tasker's Automotive Center responded on 07/24/2018

DEAR CHARLES, I REALLY DO APPRECIATE YOU TAKING THE TIME TO REVIEW US, BUT YOU GAVE US A 2 STAR, WHICH MEANS THAT EVEN THOUGH YOU DID NOT MIND THE WORK BUT HOLDING BACK ON THE NUMBER OF STARS WHICH TO ME IS AN INDICATIVE OF FAILING YOUR EXPECTATIONS.
PLEASE LET ME KNOW WHAT WE CAN DO TO HAVE YOU TOTALLY SATISFIED, THAT WOULD HELP ME BE A BETTER NAVIGATOR OF MY BUSINESS.
ONCE AGAIN THAN YOU AND HOPE TO SEE YOU SOON. I AM PUTTING A $10.00 CREDIT ON YOUR FILE HERE AGAINST YOUR NEXT BILL.

MAC GHADERPANAH

Mac G. from Tasker's Automotive Center responded on 07/30/2018

Thanks Charles, your new review and the 5 star makes me very happy but still like to hear from you, and find out as to what does it take to meet and excedd your expectations.


TG
Travis G.
Vista, CA
Infiniti I30
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/07/2016 Category: Service
Travis said the business did not honor the price that was quoted to fix his vehicle.
This review was collected via phone interview by Customer Research Inc.
Mac G. from Tasker's Automotive Center responded on 10/11/2016

HELLO TRAVIS,
8 MONTHS AGO WE GAVE YOU A PRICE ON A USED TRANSMISSION FOR $800.00 FOR WHICH WE CALLED IN YOUR PRESENCE AND GAVE YOU THE QUOTE, 8 MONTHS LATER YOU COME IN AND STILL GAVE YOU THE SAME QUOTE PLUS INSTALLATION, SO I DON'T UNDERESTAND WHAT WE DID NOT HONOR.


AG
ANTHONY/ SANDY G.
Vista, CA
Ford Mustang
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/14/2018
Feedback on recent visit
I have been to Tasker's before and had an excellent experience dealing with Mac. The last two times I was dealing with Johnny and the experience was much different. Although the problem I had was corrected I did not feel that Johnny was actually interested in my business. Based on this experience if I were to bring my vehicle back in Tasker's I would request to deal directly with Mac.
Mac G. from Tasker's Automotive Center responded on 04/14/2018

TKANKS  MR . GREGORICH FOR TAKING MY CALL AND  UNDERSTANDING OUR SINCERE APOLOGY ,AND HOPE TO SEE YOU AGAIN IN THE FUTURE , AGAIN THANK YOU , AND WE APPRECIATE YOUR BUISNESS JOHHNNY B


MZ
Macayla Z.
Vista, CA
FIAT 500
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2017 Category: Service
Spoke with Rosemary. She said the service was fine. She did not appreciate having to wait over an hour to pay her bill.
This review was collected via phone interview by Customer Research Inc.
Mac G. from Tasker's Automotive Center responded on 11/13/2017

THANKS MACAYLA AND ROSEMARY FOR SHARING YOUR EXPERIENCE AND I DO TAKE IT VERY SERIOUS WHEN SOMEONE EXPRESES THEIR VIEW AND THAT IS WHY WE HAVE A FOLLOW UP SYSTEM IN PLACE. LET ME FIRST APPOLOGIZE FOR YOUR WAIT TIME AND FOR THAT YOUR NEXT OIL AND FILTER CHANGE IS ON ME, AND I WOULD REALLY APPRECIATE IT IF YOU CALL ME WITH A LITTLE DETAIL SO THAT I CAN MAKE THE APPROPRIATE CHANGES AND THANKS FOR TAKING THE TIME TO SHARE YOUR FEELINGS.
MAC


HB
HUBERT ( BUD )/ CATH B.
Vista, CA
Ford Ranger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/29/2016
truck repair
always have quick efficient service. my only negative comment is that most places either do not charge for computer diagnostic if you have the work done there
Mac G. from Tasker's Automotive Center responded on 08/31/2016

Thanks for sharing your feelings and your perception, we usually waive the diagnoses which are a part of the repair procedures such as removing a door panel to figue out why the window does not work, or removing wheels to diagnose something under the car, but computer diagnoses are never a part of the cost of repair, we once had a issue with the car that someone drove a screw in a panel which grounded a computer wire, took 4 hrs.to find and a .25 cents wire repair once we found it, a bit extreme, but i thought I explain, however I"ll be happy to accomodate you as a goodwill gesture. Once again thank you for sharing your thoughts.
Mac


AH
ANNE / DON H.
Vista, CA
Mercury Sable
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2016
no hope
Took too long to get the needed appointment and cost too much when it was done, but I like the owner and his staff and believe that I probably couldn't get a better deal anyplace else.

PA
PATRICK A.
Vista, CA
Nissan 200SX
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/25/2014
Did the right thing but different issues when I got it back.
Took the car in to get the check engine light checked. Turns out I have issues with my computer in my car. I leave the car with Tasker's for 3 months because they can't figure out what ia wrong. When I pick the car up I was told there wouldn't be a charge because they couldn't figure out what was wrong. On the drive home I start feeling a clicking sound and my horn starts going off while I'm driving at random times. Since I had other things going on I decided I would take it back Monday and have them look at it again. Fast forward to the next night and I find out my lights aren't working. I'm really disappointed that my initial problem wasn't fixed and now I have 2 more problems with the car.

JK
JOHN K.
Lexus RX 350
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/15/2014
Customer relations
It would be nice if the guy at the desk would acknowledge you when you came in and a "thank you" when you left would also be nice. Customer relations is a good thing. If it wasn't for you being a Lyoness merchant we wouldn't go there. He didn't act too happy about doing that either!

JW
Jesse W.
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2014 Category: Service
Jesse said the business did a good job, but the guy at the front desk was kind of rude.
This review was collected via phone interview by Customer Research Inc.

DN
Dale N.
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/19/2014 Category: Service
Dale said he is a little upset about the pricing. He went in and told them he needed a new battery. They charged him for the battery, labor and a diagnosis. He is not normally charged for a diagnostic when he goes to other places if he has the work done there. He will recommend them but inform others to talk about pricing up front and before any work is done.
This review was collected via phone interview by Customer Research Inc.

SC
Sharon C.
Vista, CA
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Sharon said the service was wonderful.
This review was collected via phone interview by Customer Research Inc.
Mac G. from Tasker's Automotive Center responded on 08/11/2018

Thanks for your vote of confidence Sharon and I really appreciate you taking the time and giving us a review. I wonder though what we could have done better to earn a 5 star instead of 4 star you gave, with your help I can navigate my business to a higher level.
Thanks,
Mac


CD
Crawford D.
Vista, CA
Ford Thunderbird
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Crawford said the staff asked for payment up-front before the job was finished. She did not like it.
This review was collected via phone interview by Customer Research Inc.
Mac G. from Tasker's Automotive Center responded on 07/24/2018

GOOD MORNING MRS. CRAWFORD,
THANK YOU SO VERY MUCH FOR YOUR RESPONSE TO OUR SATISFACTION SURVEY, THIS GIVES ME THE TOOLS TO BETTER SERVE YOU. FIRST OF ALL I REALLY HOPE THAT YOU ARE TOTALLY SATISFIED WITH YOUR CARS PERFORMANCE.
IN RESPONSE TO YOUR COMMENT OF ADVANCE PAY, WE ROUTINELY REQUEST ADVANCE DEPOSIT ON JOBS EXCEEDING $500.00 FOR A COUPLE OF REASONS, 1- OBVIOUSLY FOR A JOB OF THOUSANDS OF DOLLARS, WE'D LIKE A LITTLE HELP WITH CASH FLOW AND I AM NOT GOING TO MASK THAT AS I AM A STRAIGHT SHOOTER.,AND 2 IS THAT WE HAVE CUSTOMERS WHO AUTHORIZE THE WORK BUT ARE NO WHERE TO BE FOUND OR RESPOND TO PHONE CALLS, CERTIFIED MAIL AND SO ON AND IN MANY OCCASIONS THEY HAVE ABANDONED THEIR VEHICLES, AN ADVANCE PAY ELIMINATES SOME OF THAT.
I HOPE MY ANSWERS WERE HELPFUL AND I TRULY APPRECIATE YOUR BUSINESS AND CERTAINLY TAKING THE TIME TO LET ME KNOW HOW YOU FEEL.

MAC GHADERPANAH


EM
Erin M.
Oceanside, CA
GMC Yukon XL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Erin said that her vehicle is still making a lot of noise.
This review was collected via phone interview by Customer Research Inc.
Mac G. from Tasker's Automotive Center responded on 07/19/2018

SORRY TO HEAR OF THIS , ALL WORK IS GURRANTED AND COVERED UNDER WARRANTY, I WILL PERSONALLY SET UP A TIME TO RETURN FOR A WARRANTY RECHECK TO SEE WHAT EXACTLY MAY BE GOING ON  WE APPREICATE YOUR BUSINESS AND THANK YOU FOR COMING IN , JOPHHNY B


LW
Larry W.
Vista, CA
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2018 Category: Service
Larry said the staff were good and did what they were supposed to do. Everything was done properly, though the pick-up was a little slow, since his vehicle was still on a rack when he arrived.
This review was collected via phone interview by Customer Research Inc.
Mac G. from Tasker's Automotive Center responded on 04/18/2018

THANKS MR WALSH FOR YOUR KIND COMMENTS AND GOOD LUCK WITH YOUR NEW HOME UP IN SANTA ROSA , APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU AGAIN .


MM
Matt M.
Vista, CA
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2018 Category: Service
Matt said the service was good, on time, and the communication was good. The service was a little expensive, but he will defiantly go back because the vehicle is running great.
This review was collected via phone interview by Customer Research Inc.
Mac G. from Tasker's Automotive Center responded on 04/17/2018

THANKS MATT FOR YOU COMMENTS AND YOUR BUSINEES HOPE WE CAN FULFILL ALL YOUR AUTOMOTIVE NEEDS IN THE FUTURE AND HOPE TO SEE YOU SOON. 


AC
Alan C.
Vista, CA
Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2018 Category: Service
Alan said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
San Diego, CA
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2018 Category: Service
Brian said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Mac G. from Tasker's Automotive Center responded on 02/12/2018

Hi Brian,
Thanks for your comments and the review you gave us, I'm sorry if we fell short of your expectations to give us a 4 rating, I'd appreciate your input as to what was needed to get a 5 and I'll change the oil and filter in your car free of charge for your input which would help me navigate my business to my goal of a 5 star every time.
Thanks,
Mac