I bet they dont post this on their website which just proves a lack of INTEGRITY!
I HAVE INTERVIEWD ALL MY STAFF AND NO ONE REMEMBERS TAKING A CALL FROM YOU, AS I GIVE YOU THE BENEFIT OF DOUBT FOR PRODUCING A RECEIPT WHICH I WON"T AND INVITE YOU IN, YOU SHOULD PERHAPS BEEN CAUCIOUS AND GIVE THE SAME B O D BEFORE YOUR ON LINE BLAST. THOSE COUPONS WE MADE AND SOLD BY THE PRODUCER MANY YEARS AGO AND YOUR LAST SERVICE WAS IN JULY OF 2016 HERE. NOT ONLY I INVITE YOU TO COME AND SEE US FOR YOUR SERVICE I WON'T ASK FOR YOUR PRROF OF PURCHASE, PLEASE CALL FOR AN APPOINTMENT AT YOUR CONVENIENCE.
BY THE WAY, YOU LOST YOUR BET
YOU ARE BLAMING US FOR THE DIAGNOSTIC TIME WE SPENT FINDING THE PROBLEMS IN YOUR TRUCK WHICH IS NOT FAIR, OUR STAFF GO THROUGH TRAINNING AND USE EXPENSIVE EQUIPMENT TO TROUBLE SHOOT AND REPAIR, HAVING SAID THAT I"LL BE HAPPY TO MAKE AN ADJUSTMENT ON YOUR BILL AS A GOOD WILL GESTURE, BUT PLEAESE UNDERSTAND THAT ANY SERVICE BUSINESS WOULD HAVE TO CHARGE FOR THEIR TIME AND EQUIPMENT IN ORDER TO SURVIVE.
THANKS FOR SHARING YOUR FEELINGS, WHEN YOU BROUGHT YOUR PARTS TO BE INSTALLED, YOUR MISSING SOME COMPONENTS AND THAT IS WHY WE DID NOT COMPLETE THE JOB
WE DID NOT ADVISE YOU AS WHAT TO GET INITIALLY, WE ADVISED YOU OF THE ADDITIONAL COMPONENTS NEEDED.
WE DID NOT WORK ON YOUR CAR OR DID ANY DIAGNOSES.
8 MONTHS AGO WE GAVE YOU A PRICE ON A USED TRANSMISSION FOR $800.00 FOR WHICH WE CALLED IN YOUR PRESENCE AND GAVE YOU THE QUOTE, 8 MONTHS LATER YOU COME IN AND STILL GAVE YOU THE SAME QUOTE PLUS INSTALLATION, SO I DON'T UNDERESTAND WHAT WE DID NOT HONOR.
TKANKS MR . GREGORICH FOR TAKING MY CALL AND UNDERSTANDING OUR SINCERE APOLOGY ,AND HOPE TO SEE YOU AGAIN IN THE FUTURE , AGAIN THANK YOU , AND WE APPRECIATE YOUR BUISNESS JOHHNNY B
THANKS MACAYLA AND ROSEMARY FOR SHARING YOUR EXPERIENCE AND I DO TAKE IT VERY SERIOUS WHEN SOMEONE EXPRESES THEIR VIEW AND THAT IS WHY WE HAVE A FOLLOW UP SYSTEM IN PLACE. LET ME FIRST APPOLOGIZE FOR YOUR WAIT TIME AND FOR THAT YOUR NEXT OIL AND FILTER CHANGE IS ON ME, AND I WOULD REALLY APPRECIATE IT IF YOU CALL ME WITH A LITTLE DETAIL SO THAT I CAN MAKE THE APPROPRIATE CHANGES AND THANKS FOR TAKING THE TIME TO SHARE YOUR FEELINGS.
Thanks for sharing your feelings and your perception, we usually waive the diagnoses which are a part of the repair procedures such as removing a door panel to figue out why the window does not work, or removing wheels to diagnose something under the car, but computer diagnoses are never a part of the cost of repair, we once had a issue with the car that someone drove a screw in a panel which grounded a computer wire, took 4 hrs.to find and a .25 cents wire repair once we found it, a bit extreme, but i thought I explain, however I"ll be happy to accomodate you as a goodwill gesture. Once again thank you for sharing your thoughts.
THANKS MR WALSH FOR YOUR KIND COMMENTS AND GOOD LUCK WITH YOUR NEW HOME UP IN SANTA ROSA , APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU AGAIN .
THANKS MATT FOR YOU COMMENTS AND YOUR BUSINEES HOPE WE CAN FULFILL ALL YOUR AUTOMOTIVE NEEDS IN THE FUTURE AND HOPE TO SEE YOU SOON.
Thanks for your comments and the review you gave us, I'm sorry if we fell short of your expectations to give us a 4 rating, I'd appreciate your input as to what was needed to get a 5 and I'll change the oil and filter in your car free of charge for your input which would help me navigate my business to my goal of a 5 star every time.
Thanks for taking the time to give us a review, appreciate your comments, you gave a score 4 out of 5, therefore you may not have been as happy as p[ossible and I'd like to know what we need to due to get a 5 star review and have you totally satisfied.Your next oil change is on me for helping us to better focus on your expectations.
Thanks Judy for taking the time to give us a review, please let me know what we can do to earn a 5 star which is our intension.