ReScore Reviews™ (1)
TKANKS MR . GREGORICH FOR TAKING MY CALL AND UNDERSTANDING OUR SINCERE APOLOGY ,AND HOPE TO SEE YOU AGAIN IN THE FUTURE , AGAIN THANK YOU , AND WE APPRECIATE YOUR BUISNESS JOHHNNY B
I bet they dont post this on their website which just proves a lack of INTEGRITY!
I HAVE INTERVIEWD ALL MY STAFF AND NO ONE REMEMBERS TAKING A CALL FROM YOU, AS I GIVE YOU THE BENEFIT OF DOUBT FOR PRODUCING A RECEIPT WHICH I WON"T AND INVITE YOU IN, YOU SHOULD PERHAPS BEEN CAUCIOUS AND GIVE THE SAME B O D BEFORE YOUR ON LINE BLAST. THOSE COUPONS WE MADE AND SOLD BY THE PRODUCER MANY YEARS AGO AND YOUR LAST SERVICE WAS IN JULY OF 2016 HERE. NOT ONLY I INVITE YOU TO COME AND SEE US FOR YOUR SERVICE I WON'T ASK FOR YOUR PRROF OF PURCHASE, PLEASE CALL FOR AN APPOINTMENT AT YOUR CONVENIENCE.
BY THE WAY, YOU LOST YOUR BET
YOU ARE BLAMING US FOR THE DIAGNOSTIC TIME WE SPENT FINDING THE PROBLEMS IN YOUR TRUCK WHICH IS NOT FAIR, OUR STAFF GO THROUGH TRAINNING AND USE EXPENSIVE EQUIPMENT TO TROUBLE SHOOT AND REPAIR, HAVING SAID THAT I"LL BE HAPPY TO MAKE AN ADJUSTMENT ON YOUR BILL AS A GOOD WILL GESTURE, BUT PLEAESE UNDERSTAND THAT ANY SERVICE BUSINESS WOULD HAVE TO CHARGE FOR THEIR TIME AND EQUIPMENT IN ORDER TO SURVIVE.
THANKS FOR SHARING YOUR FEELINGS, WHEN YOU BROUGHT YOUR PARTS TO BE INSTALLED, YOUR MISSING SOME COMPONENTS AND THAT IS WHY WE DID NOT COMPLETE THE JOB
WE DID NOT ADVISE YOU AS WHAT TO GET INITIALLY, WE ADVISED YOU OF THE ADDITIONAL COMPONENTS NEEDED.
WE DID NOT WORK ON YOUR CAR OR DID ANY DIAGNOSES.
8 MONTHS AGO WE GAVE YOU A PRICE ON A USED TRANSMISSION FOR $800.00 FOR WHICH WE CALLED IN YOUR PRESENCE AND GAVE YOU THE QUOTE, 8 MONTHS LATER YOU COME IN AND STILL GAVE YOU THE SAME QUOTE PLUS INSTALLATION, SO I DON'T UNDERESTAND WHAT WE DID NOT HONOR.
Thanks for sharing your feelings and your perception, we usually waive the diagnoses which are a part of the repair procedures such as removing a door panel to figue out why the window does not work, or removing wheels to diagnose something under the car, but computer diagnoses are never a part of the cost of repair, we once had a issue with the car that someone drove a screw in a panel which grounded a computer wire, took 4 hrs.to find and a .25 cents wire repair once we found it, a bit extreme, but i thought I explain, however I"ll be happy to accomodate you as a goodwill gesture. Once again thank you for sharing your thoughts.
Thank you Efren for sharing your experience and we really appreciate your comments, we'll always be there for you and the rest of your family.
Thanks G. S. appreciate your comments,
Thanks Barbara, we appreciate your kind words and will always be there for you.
Thanks Steve, you are so kind to us and we appreciate it.
Thank you so much for your pleasant comments, the pleasure was all mine.
We planned to to have some work done while we were on the east coast for a couple of weeks. I ended up in a time crunch and was unable to drop off my truck. When I called to let them know, they said "no problem". They suggested that I leave it in my driveway and they'd pick it up.
A couple of days before our return, they called to tell me it was ready to pick up.I mentioned that we returning late on Thursday night and both my wife and I had appointments early on Friday. Again I heard "no problem". They returned the truck to my driveway on Thursday afternoon. All the work was completed and my wife and I made our appointments.
We're feeling a little guilty but we sure enjoy getting spoiled.
Thank you Read, it is really pleasant to see and hear your nice words, we really appreciate the opportunity to provide service on your vehicles.
Thank you Steve for taking the time and give us such a nice and inspiring review.
THANK YOU SO VERY MUCH FOR YOUR SUPPORT FOR ALL THE YEARS AND MOST OF ALL COMING BACK TO US ALL THE WAY FROM RANCHO BERNARDO, THE FACT THAT YOU TRAVEL SUCH A DISTANCE TO COME HERE IS ALL THE COMPLIMENT WE NEED.
GOD BLESS YOU AND HAVE A WONDERFUL CHRISTMAS.