Five Starr Auto Repair Inc


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

226 Reviews

ReScore Reviews™ (3)

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Original
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99% Would Recommend
Latest Review 5 days ago
Casaundra J. ReScore Review on 05/04/2016
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Original
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Recommended? Yes
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Casaundra said her vehicle was fixed. She stated this time she was very happy with her results.
Vehicle: Ford Edge
Category: Service
Service Date: 04/12/2016
Review Created: 04/23/2016
This review was collected via phone interview by Customer Research Inc.

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Casaundra said she would recommend the business for service.
Vehicle: Ford Edge
Category: Service
Service Date: 04/12/2016
Review Created: 04/23/2016
This review was collected via phone interview by Customer Research Inc.
Kevin S. at Five Starr Auto Repair Inc responded on 05/02/2016

Five Starr Auto Repair,inc. Thank you for letting us know about the shake in your vehicle after we did alignment. After we balanced and rotated the tires the problem was taken care of. If you have any other concerns please let us know. Thank you.
Jody S. ReScore Review on 01/11/2016
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Original
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Recommended? Yes
Surecritic checkman logo Verified
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Jody said in order to resolve the initial dissatisfaction, this business put new brake pads on his vehicle.
Vehicle: Dodge Durango
Category: Service
Service Date: 12/16/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.

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Jody said his brakes are making a noise. They were not making noise before he took the vehicle in for service.
Vehicle: Dodge Durango
Category: Service
Service Date: 12/16/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.
Kevin S. at Five Starr Auto Repair Inc responded on 01/07/2016

Five Starr Auto Repair, Inc.Sorry if you ended up with a brake noise after we did your alignment,i still need you to come back in so we can check it out or let me know if the noise went away.THANKS
Kevin S. at Five Starr Auto Repair Inc responded on 01/07/2016

Five Starr Auto Repair, Inc.
ANTHONY S. ReScore Review on 03/27/2015
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"want to have happy customers "
Were eager to fix all issues and did a great job with my wife's car
Vehicle: Jeep Liberty
Service Date: 03/13/2015
Review Created: 03/24/2015 01:58 PM

Recommended badge inactive Recommended
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"customer service"
Do not seem to interested in their customers satisfaction.
Vehicle: Jeep Liberty
Service Date: 03/13/2015
Review Created: 03/24/2015 01:58 PM
Kevin S. at Five Starr Auto Repair Inc responded on 03/25/2015

sorry if we did not meet your expectations,I had a schedule issue.Hope you will give me another try.thanks

Five Starr Auto Repair, Inc.
Matthew W. on 01/15/2018
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Matthew said the business did a really great job, like they always do.
Vehicle: Dodge Stratus
Category: Service
Service Date: 01/12/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Mike J. on 01/12/2018
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Mike said staff did an excellent job servicing his vehicle at this business. He appreciated they finished a day sooner than expected.
Vehicle: Pontiac G6
Category: Service
Service Date: 12/27/2017
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
John H. on 01/11/2018
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John said the business took a lot longer than they told him they would.
Vehicle: Ford F-150
Category: Service
Service Date: 01/09/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
KANDICE K. on 01/09/2018
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"They always get me in when I’m in a hurry!!"
Five Starr is always my first choice cuz they can usually get me in when I forget to change my oil on time. Great people!
Vehicle: Dodge Avenger
Service Date: 01/08/2018
Review Created: 01/09/2018 02:08 PM
Linda C. on 01/09/2018
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Linda said the staff went out of their way to help her. They even called afterwards to make sure the service was good. They really did a good job.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 12/13/2017
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
ORVILLE M. on 01/07/2018
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"The people and the shop is in walking distance"
I just had my car worked on for not starting and I have some concerns on the cost.
During my life time I have worked in a gas station service shop.
NEVER when a car was towed in for not starting did we need to change oil - what is this all about ?
NEVER did we need to buy new plugs. We just sand blasted, clean, reset them & reused them.
We did a minor tune up and our work was done.
Thanks,
Orville
Vehicle: Buick LaCrosse
Service Date: 01/03/2018
Review Created: 01/07/2018 11:44 AM
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Nelda S. at Five Starr Auto Repair Inc responded on 01/16/2018

Hello Orville, Sorry you feel that this was not necessary for your car, back in the day that might have been the case. But because of fuel injected cars there is way more fuel preasure, and because your car was so flooded we had to pull the plugs and oil the cylinders. The plugs were so fouled they had to be replaced. The oil smelled like gas so that is why the oil was changed. If you have any other concerns please let us know. Five Starr Auto

Katie S. on 01/06/2018
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Katie said this business was fast. They were able to fix an issue she had been having for awhile and it was not terribly expensive.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 12/13/2017
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Amanda L. on 01/06/2018
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Amanda said the staff called right away after receiving the vehicle and provided really good communication. She discovered that the repairs were going to be more expensive than she expected but the staff members really worked with her.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 12/18/2017
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Tom E. on 01/06/2018
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Tom said the business does a really good job.
Vehicle: Cadillac CTS
Category: Service
Service Date: 12/29/2017
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Merlin W. on 01/05/2018
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Merlin said the staff is good. He has been going to the business for 40 years.
Vehicle: Dodge Caravan
Category: Service
Service Date: 12/19/2017
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Sandy S. on 01/04/2018
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Sandy said she is always satisfied with the business' work. The staff is friendly, and they figure out the problem right away.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 12/06/2017
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
MISCHELLE B. on 12/06/2017
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"1/2 life battery"
Had the battery replaced on my Subaru. I was in and out quickly. Kevin and staff are knowledgeable and professional. We have created a great rapport with Five Starr since they opened. The staff has gone out of the way to accommodate our needs. Will continue to take all our vehicle needs to Five Starr!
Vehicle: Subaru Outback
Service Date: 12/04/2017
Review Created: 12/06/2017 09:42 AM
gary b. on 11/16/2017
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"Quick and Efficient Service"
Stopped in without an appointment and asked the service desk if they could look at my grand daughter's car. Kevin came from the service area and asked a few questions. Set me up with an appointment and had the car ready next day! We have recently moved to the area and were hoping to find a reputable car repair shop - Five Starr exceeded our expectations! Thanks for the quick turn around.
Service Date: 11/15/2017
Review Created: 11/16/2017 10:11 AM
Arnie W. on 11/07/2017
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Arnie said he would recommend this business for service.
Vehicle: Buick LeSabre
Category: Service
Service Date: 11/01/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
RYAN C. on 11/06/2017
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"great Job."
Kevin got me in same day and was able to fit me in and get me back on the road.
Vehicle: Chevrolet Equinox
Service Date: 11/02/2017
Review Created: 11/06/2017 06:17 AM
KANDICE K. on 11/04/2017
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"They always get me in last minute!"
I am always over on my oil change and when I call Kevin, he gets me in that day every time even if they are booked all day!
Vehicle: Dodge Avenger
Service Date: 11/03/2017
Review Created: 11/04/2017 07:17 AM
Anthony S. on 10/30/2017
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Anthony said the staff were quick and reliable.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 10/27/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
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