Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

286 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
Latest Review 5 days ago

Reviews


CJ
Casaundra J.
Minnesota
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2016 Category: Service
Casaundra said her vehicle was fixed. She stated this time she was very happy with her results.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/23/2016 Category: Service
Casaundra said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Kevin S. from Five Starr Auto Repair Inc responded on 05/02/2016

Five Starr Auto Repair,inc. Thank you for letting us know about the shake in your vehicle after we did alignment. After we balanced and rotated the tires the problem was taken care of. If you have any other concerns please let us know. Thank you.

JS
Jody S.
Minnesota
Dodge Durango
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2015 Category: Service
Jody said in order to resolve the initial dissatisfaction, this business put new brake pads on his vehicle.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/21/2015 Category: Service
Jody said his brakes are making a noise. They were not making noise before he took the vehicle in for service.
This review was collected via phone interview by Customer Research Inc.
Kevin S. from Five Starr Auto Repair Inc responded on 01/07/2016

Five Starr Auto Repair, Inc.Sorry if you ended up with a brake noise after we did your alignment,i still need you to come back in so we can check it out or let me know if the noise went away.THANKS
Kevin S. from Five Starr Auto Repair Inc responded on 01/07/2016

Five Starr Auto Repair, Inc.

AS
ANTHONY S.
Foley, MN
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2015
want to have happy customers
Were eager to fix all issues and did a great job with my wife's car

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2015
customer service
Do not seem to interested in their customers satisfaction.
Kevin S. from Five Starr Auto Repair Inc responded on 03/25/2015

sorry if we did not meet your expectations,I had a schedule issue.Hope you will give me another try.thanks

Five Starr Auto Repair, Inc.

SM
SCOTT M.
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Prompt and communicative
Kevin and staff told me the price up front for new tires. It was actually slightly cheaper when I paid for it. They had it done when they said they would, and everything is correct. Highly recommend.

CW
CHERYL W.
Saint Cloud, MN
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
GREAT SERVICE
I Had a minor repair done. They did a great job! I will be a repeat customer!

CW
CHERYL W.
Saint Cloud, MN
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Great job
I dropped my car off in the morning for minor repair. The had it fixed by noon. Fair prices.

JR
Jerry R.
Foley, MN
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Jerry said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Minnesota
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Mike said everything was good.
This review was collected via phone interview by Customer Research Inc.

TE
Tom E.
Minnesota
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Tom said the staff do everything well.
This review was collected via phone interview by Customer Research Inc.

RC
RYAN C.
Sauk Rapids, MN
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
Great Job
I called to see if I could get and appointment. very quickly responded how about Friday? That will work perfect. dropped it off and it was done about hour later. all fluids filled and ready to go.

Thanks,

TT
Terry T.
Minnesota
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Terry said he would recommend this business for service. He stated that Kevin was really good.
This review was collected via phone interview by Customer Research Inc.

TR
Trever R.
Foley, MN
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Trever said the business did everything he needed. He contacted them by phone and never really openly interacted with anyone. Everything seems to be working fine.
This review was collected via phone interview by Customer Research Inc.

TK
Tony K.
Foley, MN
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Tony said the staff members do good work, they're helpful, and they are friendly.
This review was collected via phone interview by Customer Research Inc.

SS
Sandy S.
Foley, MN
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Sandy said the staff did good work. The service was reasonably priced. They were friendly and she was able to get in for an appointment when she wanted to. She did not have any problems.
This review was collected via phone interview by Customer Research Inc.

TH
Ted H.
Foley, MN
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Ted said the business always does what he asks them to do and they even go a little overboard. They get the service done in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

WH
Walter H.
Foley, MN
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Walter said he was satisfied with his service.
This review was collected via phone interview by Customer Research Inc.

CR
Cleo R.
Foley, MN
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Cleo said the facility provided good and quick service.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Foley, MN
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Tom said they are good and honest at this business.
This review was collected via phone interview by Customer Research Inc.

EL
Elvina L.
Foley, MN
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Elvina said the staff do what they say they will, they pick her up and check out her vehicle.
This review was collected via phone interview by Customer Research Inc.

DR
Dale R.
Minnesota
GMC Sierra 3500
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/22/2018 Category: Service
Dale said the business was on top of the service and the pricing was reasonable. The staff also looked for additional issues, other than the initial reason for the service.
This review was collected via phone interview by Customer Research Inc.