Five Starr Auto Repair Inc


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

257 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
Latest Review 4 days ago
Casaundra J. ReScore Review on 05/04/2016
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Casaundra said her vehicle was fixed. She stated this time she was very happy with her results.
Vehicle: Ford Edge
Category: Service
Service Date: 04/12/2016
Review Created: 04/23/2016
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Casaundra said she would recommend the business for service.
Vehicle: Ford Edge
Category: Service
Service Date: 04/12/2016
Review Created: 04/23/2016
This review was collected via phone interview by Customer Research Inc.
Kevin S. at Five Starr Auto Repair Inc responded on 05/02/2016

Five Starr Auto Repair,inc. Thank you for letting us know about the shake in your vehicle after we did alignment. After we balanced and rotated the tires the problem was taken care of. If you have any other concerns please let us know. Thank you.
Jody S. ReScore Review on 01/11/2016
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jody said in order to resolve the initial dissatisfaction, this business put new brake pads on his vehicle.
Vehicle: Dodge Durango
Category: Service
Service Date: 12/16/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Jody said his brakes are making a noise. They were not making noise before he took the vehicle in for service.
Vehicle: Dodge Durango
Category: Service
Service Date: 12/16/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.
Kevin S. at Five Starr Auto Repair Inc responded on 01/07/2016

Five Starr Auto Repair, Inc.Sorry if you ended up with a brake noise after we did your alignment,i still need you to come back in so we can check it out or let me know if the noise went away.THANKS
Kevin S. at Five Starr Auto Repair Inc responded on 01/07/2016

Five Starr Auto Repair, Inc.
ANTHONY S. ReScore Review on 03/27/2015
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"want to have happy customers "
Were eager to fix all issues and did a great job with my wife's car
Vehicle: Jeep Liberty
Service Date: 03/13/2015
Review Created: 03/24/2015 01:58 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"customer service"
Do not seem to interested in their customers satisfaction.
Vehicle: Jeep Liberty
Service Date: 03/13/2015
Review Created: 03/24/2015 01:58 PM
Kevin S. at Five Starr Auto Repair Inc responded on 03/25/2015

sorry if we did not meet your expectations,I had a schedule issue.Hope you will give me another try.thanks

Five Starr Auto Repair, Inc.
Norm J. on 04/19/2018
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Spoke with Barbara. She said the staff were very quick and very thorough.
Vehicle: Chevrolet Blazer
Category: Service
Service Date: 04/18/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
Gregg B. on 04/19/2018
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Gregg said the staff were honest, prompt, and they did good work. He wants to acknowledge how much he appreciates Kevin and his wife.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 04/18/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
RANDY S. on 04/14/2018
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"Durango idle issue."
Kevin worked in my vehicle l since I didn't have an appointment found and solved the problem, they have always done good work for me.
Vehicle: Dodge Durango
Service Date: 04/12/2018
Review Created: 04/14/2018 04:35 PM
Arnie W. on 04/10/2018
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Arnie said he likes the service and employees at this business.
Vehicle: Buick LeSabre
Category: Service
Service Date: 04/05/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Duane S. on 04/10/2018
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Duane said he would recommend this business for service.
Vehicle: Oldsmobile Ninety-Eight
Category: Service
Service Date: 04/09/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Cleo R. on 04/07/2018
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Cleo said the service was good.
Vehicle: Nissan Altima
Category: Service
Service Date: 04/05/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
Sandy S. on 04/05/2018
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Sandy said she is always satisfied with the service. They always get her in, they are friendly, courteous and do good work.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 04/02/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
SANDRA H. on 03/27/2018
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"oilchange; Window motor replaced."
They get your car in soon as possible.They call if something else needs attention before working on it. Most issue are resolved. If not they go the extra mile to figure out the problem. They make sure the car is ready for driving. Get car back in working order.
Vehicle: Ford Taurus
Service Date: 03/26/2018
Review Created: 03/27/2018 09:26 AM
Tom B. on 03/19/2018
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Tom said this business provided great service. The staff were honest and trustworthy.
Vehicle: Ford Expedition
Category: Service
Service Date: 03/15/2018
Review Created: 03/19/2018
This review was collected via phone interview by Customer Research Inc.
RON Y. on 03/15/2018
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"Oil change and tire rotation"
Even though they were short handed they worked us in for an oil change, and even noted that the tires needed to be rotated. Very friendly staff and reasonable prices.
Vehicle: Dodge Grand Caravan
Service Date: 03/14/2018
Review Created: 03/15/2018 05:33 AM
Tony K. on 03/15/2018
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Tony said this business did great. The staff take care of him and his vehicle.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 03/13/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
Kayla W. on 03/09/2018
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Kayla said the staff was very kind to her. They explained everything to be done to the vehicle. They called her with the price, before any work was begun.
Vehicle: Kia Optima
Category: Service
Service Date: 03/02/2018
Review Created: 03/09/2018
This review was collected via phone interview by Customer Research Inc.
Tom T. on 03/05/2018
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Tom said the employees were honest.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 03/01/2018
Review Created: 03/05/2018
This review was collected via phone interview by Customer Research Inc.
Darwin F. on 03/02/2018
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Darwin said the staff treated him well and they did good work.
Vehicle: GMC Suburban
Category: Service
Service Date: 02/15/2018
Review Created: 03/02/2018
This review was collected via phone interview by Customer Research Inc.
Anthony S. on 03/02/2018
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Anthony said the staff were always quick, reliable, friendly, and fast.
Vehicle: Kia Forte
Category: Service
Service Date: 02/14/2018
Review Created: 03/02/2018
This review was collected via phone interview by Customer Research Inc.
Tom W. on 02/15/2018
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Tom said he just got his vehicle out of the facility but as far as he can tell everything is excellent.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/14/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
Loree R. on 02/14/2018
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Loree said the business is great, and the work was excellent. Everyone was very kind, and they took good care of her.
Vehicle: Pontiac Bonneville
Category: Service
Service Date: 01/09/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 257 in total