Five Starr Auto Repair Inc


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

226 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
Latest Review 4 days ago
John A. on 03/17/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
John said he did not have his vehicle all weekend and he needed it. They told him they would do a checklist and it would only take an hour. When he did get the vehicle back, there were bolts not tightened and parts cut because they were taking shortcuts.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 02/22/2016
Review Created: 03/17/2016
This review was collected via phone interview by Customer Research Inc.
Kevin S. at Five Starr Auto Repair Inc responded on 03/21/2016

Five Starr Auto Repair, Inc. I am sorry your last visit did not meet your expectations, but when you brought me your own used engine, I had no Idea that alot of the parts were broken. The one appt you made after the engine was put in you never showed up. I have called several times to speak to you but no answer. If we can assist you further please give me a call.
Jody S. ReScore Review on 01/11/2016
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Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
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Jody said in order to resolve the initial dissatisfaction, this business put new brake pads on his vehicle.
Vehicle: Dodge Durango
Category: Service
Service Date: 12/16/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.

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Jody said his brakes are making a noise. They were not making noise before he took the vehicle in for service.
Vehicle: Dodge Durango
Category: Service
Service Date: 12/16/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.
Kevin S. at Five Starr Auto Repair Inc responded on 01/07/2016

Five Starr Auto Repair, Inc.Sorry if you ended up with a brake noise after we did your alignment,i still need you to come back in so we can check it out or let me know if the noise went away.THANKS
Kevin S. at Five Starr Auto Repair Inc responded on 01/07/2016

Five Starr Auto Repair, Inc.
Casaundra J. ReScore Review on 05/04/2016
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Casaundra said her vehicle was fixed. She stated this time she was very happy with her results.
Vehicle: Ford Edge
Category: Service
Service Date: 04/12/2016
Review Created: 04/23/2016
This review was collected via phone interview by Customer Research Inc.

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Casaundra said she would recommend the business for service.
Vehicle: Ford Edge
Category: Service
Service Date: 04/12/2016
Review Created: 04/23/2016
This review was collected via phone interview by Customer Research Inc.
Kevin S. at Five Starr Auto Repair Inc responded on 05/02/2016

Five Starr Auto Repair,inc. Thank you for letting us know about the shake in your vehicle after we did alignment. After we balanced and rotated the tires the problem was taken care of. If you have any other concerns please let us know. Thank you.
ANTHONY S. ReScore Review on 03/27/2015
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"want to have happy customers "
Were eager to fix all issues and did a great job with my wife's car
Vehicle: Jeep Liberty
Service Date: 03/13/2015
Review Created: 03/24/2015 01:58 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"customer service"
Do not seem to interested in their customers satisfaction.
Vehicle: Jeep Liberty
Service Date: 03/13/2015
Review Created: 03/24/2015 01:58 PM
Kevin S. at Five Starr Auto Repair Inc responded on 03/25/2015

sorry if we did not meet your expectations,I had a schedule issue.Hope you will give me another try.thanks

Five Starr Auto Repair, Inc.
John H. on 01/11/2018
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John said the business took a lot longer than they told him they would.
Vehicle: Ford F-150
Category: Service
Service Date: 01/09/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
ORVILLE M. on 01/07/2018
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"The people and the shop is in walking distance"
I just had my car worked on for not starting and I have some concerns on the cost.
During my life time I have worked in a gas station service shop.
NEVER when a car was towed in for not starting did we need to change oil - what is this all about ?
NEVER did we need to buy new plugs. We just sand blasted, clean, reset them & reused them.
We did a minor tune up and our work was done.
Thanks,
Orville
Vehicle: Buick LaCrosse
Service Date: 01/03/2018
Review Created: 01/07/2018 11:44 AM
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Nelda S. at Five Starr Auto Repair Inc responded on 01/16/2018

Hello Orville, Sorry you feel that this was not necessary for your car, back in the day that might have been the case. But because of fuel injected cars there is way more fuel preasure, and because your car was so flooded we had to pull the plugs and oil the cylinders. The plugs were so fouled they had to be replaced. The oil smelled like gas so that is why the oil was changed. If you have any other concerns please let us know. Five Starr Auto

MISCHELLE B. on 12/06/2017
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"1/2 life battery"
Had the battery replaced on my Subaru. I was in and out quickly. Kevin and staff are knowledgeable and professional. We have created a great rapport with Five Starr since they opened. The staff has gone out of the way to accommodate our needs. Will continue to take all our vehicle needs to Five Starr!
Vehicle: Subaru Outback
Service Date: 12/04/2017
Review Created: 12/06/2017 09:42 AM
Ken D. on 05/20/2017
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Ken said he has pretty good luck with this business.
Vehicle: Buick Park Avenue
Category: Service
Service Date: 04/24/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Eric J. on 04/21/2017
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Eric he is satisfied with the service he got from this business.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 03/16/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Richard K. on 04/19/2017
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Spoke with Louise. She said this business did a pretty good job on her vehicle.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 03/21/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Arnie E. on 03/31/2017
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Arnie said the business provided good service.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 03/15/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
Hailey B. on 03/31/2017
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Hailey said they did a good job.
Vehicle: Dodge Journey
Category: Service
Service Date: 03/08/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
Delroy K. on 04/15/2016
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Delroy said this business is pretty good.
Vehicle: Saturn SL2
Category: Service
Service Date: 03/24/2016
Review Created: 04/15/2016
This review was collected via phone interview by Customer Research Inc.
Bethany H. on 04/07/2016
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Bethany said this business told her she had a problem with one of her tire's and recommended service, However she obtained a second opinion and the second facility said it was not necessary. She said she would still recommend this business but only for minor service.
Vehicle: Ford Edge
Category: Service
Service Date: 03/22/2016
Review Created: 04/07/2016
This review was collected via phone interview by Customer Research Inc.
Ken M. on 03/12/2016
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Ken said the business is good.
Vehicle: Pontiac Trans Sport
Category: Service
Service Date: 03/07/2016
Review Created: 03/12/2016
This review was collected via phone interview by Customer Research Inc.
Jeremiah B. on 02/12/2016
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Jeremiah said the business provided good service but they did not call him to get authorization to begin the repairs on his vehicle.
Vehicle: Toyota Avalon
Category: Service
Service Date: 02/05/2016
Review Created: 02/12/2016
This review was collected via phone interview by Customer Research Inc.
Ken M. on 01/18/2016
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Ken said this business did a pretty decent job.
Vehicle: Pontiac Trans Sport
Category: Service
Service Date: 12/30/2015
Review Created: 01/18/2016
This review was collected via phone interview by Customer Research Inc.
John R. on 11/26/2015
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John said the business got the work done quickly and they did a good job.
Vehicle: Dodge Pickup
Category: Service
Service Date: 10/26/2015
Review Created: 11/26/2015
This review was collected via phone interview by Customer Research Inc.
Pete N. on 11/21/2015
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Pete said he was really happy with the business because they got him right in. They were straightforward and reasonably priced.
Vehicle: Chevrolet S10 Pickup
Category: Service
Service Date: 11/12/2015
Review Created: 11/21/2015
This review was collected via phone interview by Customer Research Inc.
Ken M. on 11/20/2015
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Ken said they are always good and get the job done.
Vehicle: Pontiac Trans Sport
Category: Service
Service Date: 10/16/2015
Review Created: 11/20/2015
This review was collected via phone interview by Customer Research Inc.
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