Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

313 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
Latest Review 7 days ago

Reviews


VB
Victor B.
Foley, MN
Ford Fusion
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/10/2019 Category: Service
Victor said the work done was good at the business, but he was not informed of a significant price increase before the work was done.
This review was collected via phone interview by Customer Research Inc.
Kevin S. from Five Starr Auto Repair Inc responded on 05/13/2019

  Sorry about the price increase from your estimate, and yes we probably should have called first, but that is why they are called estimates. Sometimes we dont know what all parts we will need untill we get the pieces off the car. In your case you needed a caliper that was not on the estimate, without the new one your brakes would not have worked, and could not have left the shop. Sorry for any confusion. Five Starr Auto.

Five Starr Auto Repair, Inc.

JA
John A.
Minnesota
Chevrolet Impala
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2016 Category: Service
John said he did not have his vehicle all weekend and he needed it. They told him they would do a checklist and it would only take an hour. When he did get the vehicle back, there were bolts not tightened and parts cut because they were taking shortcuts.
This review was collected via phone interview by Customer Research Inc.
Kevin S. from Five Starr Auto Repair Inc responded on 03/21/2016

Five Starr Auto Repair, Inc. I am sorry your last visit did not meet your expectations, but when you brought me your own used engine, I had no Idea that alot of the parts were broken. The one appt you made after the engine was put in you never showed up. I have called several times to speak to you but no answer. If we can assist you further please give me a call.

AS
ANTHONY S.
Foley, MN
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2015
want to have happy customers
Were eager to fix all issues and did a great job with my wife's car

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2015
customer service
Do not seem to interested in their customers satisfaction.
Kevin S. from Five Starr Auto Repair Inc responded on 03/25/2015

sorry if we did not meet your expectations,I had a schedule issue.Hope you will give me another try.thanks

Five Starr Auto Repair, Inc.

JL
Jeremy L.
Foley, MN
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Jeremy said the business is convenient. The staff are flexible and work well with him.
This review was collected via phone interview by Customer Research Inc.

MG
Mel G.
Foley, MN
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Spoke with Jeanette. She said the staff did good work. She mentioned that the staff was friendly and nice.
This review was collected via phone interview by Customer Research Inc.

BC
BECKY C.
Foley, MN
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Fast, honest and reliable
Five Starr is great at getting you in! Weather it’s to fix your vehicle or to service it.

BG
Blondie G.
Minnesota
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Blondie said she was satisfied with this business. They fixed her vehicle right away and they were reasonable.
This review was collected via phone interview by Customer Research Inc.

MC
MICHALLA C.
Saint Cloud, MN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019
A++++ service
The staff is very helpful and professional. I know I'm in good hands with these guys.

RC
RYAN C.
Sauk Rapids, MN
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
dropped vehicle off, called me when it was done, all good!
Kevin and Nelly make it so easy to get your vehicle in and taken are of. Dropped my vehicle off in the morning, they call when it is done and I pick it up. does not get any easier.

KG
KEVIN G.
Clear Lake, MN
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Normal Maintenance
So convenient to have 5 Starr close by. TRUSTWORTHY people, decent price and no long wait.

TH
Ted H.
Foley, MN
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2019 Category: Service
Ted said he enjoys being a customer of this business.
This review was collected via phone interview by Customer Research Inc.

DS
Drew S.
Foley, MN
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Drew said the mechanics did a really good job on his vehicle. It is working fine and he really appreciates it.
This review was collected via phone interview by Customer Research Inc.

CW
Chris W.
Minnesota
Audi A4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/12/2019 Category: Service
Chris said the business charged $300 and were not able to find the issue with his vehicle.
This review was collected via phone interview by Customer Research Inc.
Kevin S. from Five Starr Auto Repair Inc responded on 03/14/2019

Hello Chris Sorry you feel this way but on your car with poor heat we had flushed the heater core and did an Oil Change. On the Invoice it stated may need a heater core and waterpump. The total Invoice charge was $88.95 not the $300 as stated above. Sorry for the Confusion. Five Starr Auto Repair.

Five Starr Auto Repair, Inc.

KR
Kathy R.
Minnesota
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Kathy said the business did an excellent job and they were also very quick with the repair work.
This review was collected via phone interview by Customer Research Inc.

HM
Hedi M.
Foley, MN
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Hedi said the business was able to get them in quickly. They kept in contact with progress reports.
This review was collected via phone interview by Customer Research Inc.

TE
Tom E.
Minnesota
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Tom said that the place does good work.
This review was collected via phone interview by Customer Research Inc.

BM
Bonnie M.
Foley, MN
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Bonnie said the business is always good about fitting her in around her schedule.
This review was collected via phone interview by Customer Research Inc.

DM
DAN M.
Foley, MN
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Coolant leak repair
Shop staff gave suggestions of most likely issue, and how to identify. Confirmed problem and repairs done timely and quality work.

JR
JUDY R.
Foley, MN
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Prompt friendly service all the time
Take my vehicle for all oil changes, tire service, etc

BS
BRIAN S.
Waite Park, MN
Dodge Neon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Outstanding service!
Thank you again for an outstanding service and performance experience!