Five Starr Auto Repair Inc


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

225 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5Overall Rating 4.3333333/5rating 4.3333333
Original
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
99% Would Recommend
Latest Review 4 days ago
John A. on 03/17/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
John said he did not have his vehicle all weekend and he needed it. They told him they would do a checklist and it would only take an hour. When he did get the vehicle back, there were bolts not tightened and parts cut because they were taking shortcuts.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 02/22/2016
Review Created: 03/17/2016
This review was collected via phone interview by Customer Research Inc.
Kevin S. at Five Starr Auto Repair Inc responded on 03/21/2016

Five Starr Auto Repair, Inc. I am sorry your last visit did not meet your expectations, but when you brought me your own used engine, I had no Idea that alot of the parts were broken. The one appt you made after the engine was put in you never showed up. I have called several times to speak to you but no answer. If we can assist you further please give me a call.
ANTHONY S. ReScore Review on 03/27/2015
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"want to have happy customers "
Were eager to fix all issues and did a great job with my wife's car
Vehicle: Jeep Liberty
Service Date: 03/13/2015
Review Created: 03/24/2015 01:58 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"customer service"
Do not seem to interested in their customers satisfaction.
Vehicle: Jeep Liberty
Service Date: 03/13/2015
Review Created: 03/24/2015 01:58 PM
Kevin S. at Five Starr Auto Repair Inc responded on 03/25/2015

sorry if we did not meet your expectations,I had a schedule issue.Hope you will give me another try.thanks

Five Starr Auto Repair, Inc.
Mike J. on 01/12/2018
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Mike said staff did an excellent job servicing his vehicle at this business. He appreciated they finished a day sooner than expected.
Vehicle: Pontiac G6
Category: Service
Service Date: 12/27/2017
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
John H. on 01/11/2018
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John said the business took a lot longer than they told him they would.
Vehicle: Ford F-150
Category: Service
Service Date: 01/09/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
KANDICE K. on 01/09/2018
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"They always get me in when I’m in a hurry!!"
Five Starr is always my first choice cuz they can usually get me in when I forget to change my oil on time. Great people!
Vehicle: Dodge Avenger
Service Date: 01/08/2018
Review Created: 01/09/2018 02:08 PM
Linda C. on 01/09/2018
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Linda said the staff went out of their way to help her. They even called afterwards to make sure the service was good. They really did a good job.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 12/13/2017
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
ORVILLE M. on 01/07/2018
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"The people and the shop is in walking distance"
I just had my car worked on for not starting and I have some concerns on the cost.
During my life time I have worked in a gas station service shop.
NEVER when a car was towed in for not starting did we need to change oil - what is this all about ?
NEVER did we need to buy new plugs. We just sand blasted, clean, reset them & reused them.
We did a minor tune up and our work was done.
Thanks,
Orville
Vehicle: Buick LaCrosse
Service Date: 01/03/2018
Review Created: 01/07/2018 11:44 AM
Katie S. on 01/06/2018
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Katie said this business was fast. They were able to fix an issue she had been having for awhile and it was not terribly expensive.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 12/13/2017
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Amanda L. on 01/06/2018
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Amanda said the staff called right away after receiving the vehicle and provided really good communication. She discovered that the repairs were going to be more expensive than she expected but the staff members really worked with her.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 12/18/2017
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Tom E. on 01/06/2018
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Tom said the business does a really good job.
Vehicle: Cadillac CTS
Category: Service
Service Date: 12/29/2017
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Merlin W. on 01/05/2018
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Merlin said the staff is good. He has been going to the business for 40 years.
Vehicle: Dodge Caravan
Category: Service
Service Date: 12/19/2017
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Sandy S. on 01/04/2018
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Sandy said she is always satisfied with the business' work. The staff is friendly, and they figure out the problem right away.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 12/06/2017
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
MISCHELLE B. on 12/06/2017
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"1/2 life battery"
Had the battery replaced on my Subaru. I was in and out quickly. Kevin and staff are knowledgeable and professional. We have created a great rapport with Five Starr since they opened. The staff has gone out of the way to accommodate our needs. Will continue to take all our vehicle needs to Five Starr!
Vehicle: Subaru Outback
Service Date: 12/04/2017
Review Created: 12/06/2017 09:42 AM
gary b. on 11/16/2017
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Efficient Service"
Stopped in without an appointment and asked the service desk if they could look at my grand daughter's car. Kevin came from the service area and asked a few questions. Set me up with an appointment and had the car ready next day! We have recently moved to the area and were hoping to find a reputable car repair shop - Five Starr exceeded our expectations! Thanks for the quick turn around.
Service Date: 11/15/2017
Review Created: 11/16/2017 10:11 AM
Arnie W. on 11/07/2017
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Arnie said he would recommend this business for service.
Vehicle: Buick LeSabre
Category: Service
Service Date: 11/01/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
RYAN C. on 11/06/2017
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"great Job."
Kevin got me in same day and was able to fit me in and get me back on the road.
Vehicle: Chevrolet Equinox
Service Date: 11/02/2017
Review Created: 11/06/2017 06:17 AM
KANDICE K. on 11/04/2017
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"They always get me in last minute!"
I am always over on my oil change and when I call Kevin, he gets me in that day every time even if they are booked all day!
Vehicle: Dodge Avenger
Service Date: 11/03/2017
Review Created: 11/04/2017 07:17 AM
Anthony S. on 10/30/2017
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Anthony said the staff were quick and reliable.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 10/27/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Jenifer S. on 10/27/2017
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Jenifer said this business did a good job and they are polite. She will return for more service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 10/25/2017
Review Created: 10/27/2017
This review was collected via phone interview by Customer Research Inc.
Darin M. on 10/24/2017
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Darin said the service was quick and fast. He's new to the area and he will continue using the facility.
Vehicle: Ford F-150
Category: Service
Service Date: 10/18/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
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