Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

517 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 5 days ago

Reviews


VG
Veronica G.
Riverside, CA
Chevrolet Classic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Veronica said the business told her the service would take an hour and it took 3.
This review was collected via phone interview by Customer Research Inc.

CW
Carol W.
Riverside, CA
Scion xB
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/24/2017 Category: Service
Carol said this business had no water, no creamer, and the television didn't work.
This review was collected via phone interview by Customer Research Inc.

JI
JORGE I.
Riverside, CA
Hyundai Genesis Coupe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2017
Bad alignment.
Went to get an alignment, & did not make a difference still feel the steering wheel pulling ,
YAZ H. from Master Car Care responded on 06/29/2017

Customer brought in lowered car. He was advised that vehicle may not be able to be aligned completely depending on the amount of adjustment available. Customer also stated he replaced springs.  He was informed that the propper way to lower is to replace with drop spindles as well as springs. He wanted us to align antway. 
Customer actually did not replace springs and had only heated them up. Before adjusting was talked to about te situation and wanted us to adjust alignment as much as we could. Customer was told no warranty do to impropper lowering of vehicle. 
Job was performed per customers notification of all the facts as they were found and still oked adjustmentment to the best possible outcome. Maxed out all adjustment. 


TG
Trins G.
Riverside, CA
Toyota Tacoma
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2017 Category: Service
Trins said she had to take the vehicle back after a visit in January because they did not install thermostat nor did they flush the system. They did put the radiator in. She said one of the employees was video taping her and screaming at her because she threatened to contact Consumer Protection Agency. As a result, she had to call the police. When she pays for a service, she expects it to be done.
This review was collected via phone interview by Customer Research Inc.

JD
JESUS D.
Riverside, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2017
honest mechanic work done here
I know I vented on my prior critic but this place has done good quality work on all three of cars in the past. This was not the norm for them and they have gone over and beyond to let me know how disappointed they were. I will continue to use them to work on my cars.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/04/2017
GOOD PLACE FOR MY PRIOR VISITS BUT THIS ONE WAS NOT
I SELECETED THE OIL CHANGE WITH THE FLUID TOP OFF SPECIAL. I GOT HOME TO CHANGE THE AIR FILTER AND FOUND OUT THAT THE FLUID TOP OFF WAS NOT PERFORMED. WINDSHIELD WIPER FLUID WAS EMPTY, COOLANT WAS EMPTY AND BRAKE FLUID WAS LOW.......I WILL MENTION THIS NEXT TIME I GO TO THE SHOP. AND THE TIRE THE TIRE ROTATION WAS NOT DONE, THE TIRE LOCK WAS INSIDE THE VEHICLE......
YAZ H. from Master Car Care responded on 03/08/2017

Thank you for brining this  to our attention.  we apologize for the inconvenience, please bring it back to correct this issue. Our sincere apologizes Master Car Care Staff.


SS
Sayed S.
Riverside, CA
Dodge Caliber
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/30/2016 Category: Service
Sayed said he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DM
Donnie M.
Riverside, CA
Scion tC
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/17/2015 Category: Service
Donnie said this business said it would take one hour, but it took three hours for an oil change. He will not be coming back unless it is an emergency.
This review was collected via phone interview by Customer Research Inc.

GA
Gabino A.
Riverside, CA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2015 Category: Service
Gabino said he took his vehicle to this business for an alignment but it is still pulling in one direction. Possibly even more than before. He said he feels they could have done a better job.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Riverside, CA
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2014 Category: Service
David said when he was leaving the business he saw his spark plug wires hanging out. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

LR
Linda R.
Riverside, CA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Linda said that the place takes care of everything for her, noticing things her vehicle needs and just taking care of them. They always get her vehicle back to her quickly.
This review was collected via phone interview by Customer Research Inc.

BA
BALASQVIDE A.
Riverside, CA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Always an A+ service
I had taken my cars to Master Car care in Riverside for many years. Always get an A+ service. They have the expertise to get whatever problem the cars have fix right. I am always a happy customer because the always clearly explain the issue in a way that is easy for anyone to understand. They take the time to contact me with any question and to be sure I am up to day in their work status. Yaz makes this shop the best in town ... by a lot. I always send my friends to this Master Car care when they need a mechanic because I trust their work a 100%.

AZ
Antohny Z.
California
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Antohny said he had no issue with his service.
This review was collected via phone interview by Customer Research Inc.

AB
Ahmad B.
Covina, CA
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Ahmad said the business was very helpful and they had the best price. He was happy with the work they did.
This review was collected via phone interview by Customer Research Inc.

BS
Belinda S.
Riverside, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019
Their Honest and do GREAT WORK .
These people are HONEST, I’ve been coming to them for over a year now. My whole family come to them for everything. Tires, oil change , brakes and ever other services, that’s needed,

PM
Paul M.
Riverside, CA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Paul said he has been going to this business for a couple of years, and the staff always provide good service.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Riverside, CA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Brian said the business was great with following up with him as well as getting the service done quickly.
This review was collected via phone interview by Customer Research Inc.

JG
JEANNETTE G.
Riverside, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019
Very happy with these guys
Has a family feel, friendly and caring. When issue with car arises, take it in here, they find and fix pretty fast, great prices, and they always explain things patiently and nicely. I really like Master Car Care alot !

DP
Denise P.
Riverside, CA
Saab 9-2X
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2018 Category: Service
Denise said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DM
Darryl M.
Sylmar, CA
Honda Accord Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2018 Category: Service
Darryl said that this was his first time being there, but he didn't have any problems.
This review was collected via phone interview by Customer Research Inc.

CS
CATHIE S.
Riverside, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018
Cares about the customer
This was my first visit & felt very welcomed by Yaz. Service was completed before promised which was awesome. I will definitely be coming back for future car services.