Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

493 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 8 days ago

Reviews


VG
Veronica G.
Riverside, CA
Chevrolet Classic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Veronica said the business told her the service would take an hour and it took 3.
This review was collected via phone interview by Customer Research Inc.

CW
Carol W.
Riverside, CA
Scion xB
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/24/2017 Category: Service
Carol said this business had no water, no creamer, and the television didn't work.
This review was collected via phone interview by Customer Research Inc.

JI
JORGE I.
Riverside, CA
Hyundai Genesis Coupe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2017
Bad alignment.
Went to get an alignment, & did not make a difference still feel the steering wheel pulling ,
YAZ H. from Master Car Care responded on 06/29/2017

Customer brought in lowered car. He was advised that vehicle may not be able to be aligned completely depending on the amount of adjustment available. Customer also stated he replaced springs.  He was informed that the propper way to lower is to replace with drop spindles as well as springs. He wanted us to align antway. 
Customer actually did not replace springs and had only heated them up. Before adjusting was talked to about te situation and wanted us to adjust alignment as much as we could. Customer was told no warranty do to impropper lowering of vehicle. 
Job was performed per customers notification of all the facts as they were found and still oked adjustmentment to the best possible outcome. Maxed out all adjustment. 


TG
Trins G.
Riverside, CA
Toyota Tacoma
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2017 Category: Service
Trins said she had to take the vehicle back after a visit in January because they did not install thermostat nor did they flush the system. They did put the radiator in. She said one of the employees was video taping her and screaming at her because she threatened to contact Consumer Protection Agency. As a result, she had to call the police. When she pays for a service, she expects it to be done.
This review was collected via phone interview by Customer Research Inc.

JD
JESUS D.
Riverside, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2017
honest mechanic work done here
I know I vented on my prior critic but this place has done good quality work on all three of cars in the past. This was not the norm for them and they have gone over and beyond to let me know how disappointed they were. I will continue to use them to work on my cars.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/04/2017
GOOD PLACE FOR MY PRIOR VISITS BUT THIS ONE WAS NOT
I SELECETED THE OIL CHANGE WITH THE FLUID TOP OFF SPECIAL. I GOT HOME TO CHANGE THE AIR FILTER AND FOUND OUT THAT THE FLUID TOP OFF WAS NOT PERFORMED. WINDSHIELD WIPER FLUID WAS EMPTY, COOLANT WAS EMPTY AND BRAKE FLUID WAS LOW.......I WILL MENTION THIS NEXT TIME I GO TO THE SHOP. AND THE TIRE THE TIRE ROTATION WAS NOT DONE, THE TIRE LOCK WAS INSIDE THE VEHICLE......
YAZ H. from Master Car Care responded on 03/08/2017

Thank you for brining this  to our attention.  we apologize for the inconvenience, please bring it back to correct this issue. Our sincere apologizes Master Car Care Staff.


SS
Sayed S.
Riverside, CA
Dodge Caliber
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/30/2016 Category: Service
Sayed said he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DM
Donnie M.
Riverside, CA
Scion tC
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/17/2015 Category: Service
Donnie said this business said it would take one hour, but it took three hours for an oil change. He will not be coming back unless it is an emergency.
This review was collected via phone interview by Customer Research Inc.

GA
Gabino A.
Riverside, CA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2015 Category: Service
Gabino said he took his vehicle to this business for an alignment but it is still pulling in one direction. Possibly even more than before. He said he feels they could have done a better job.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Riverside, CA
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2014 Category: Service
David said when he was leaving the business he saw his spark plug wires hanging out. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

LE
Lailah E.
Riverside, CA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Lailah said the business was ready for her appointment and they did a good job.
This review was collected via phone interview by Customer Research Inc.

JS
Jon S.
Riverside, CA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Jon said the owner of the business is good with the service he provided. The work he did is holding up.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Riverside, CA
Nissan Quest
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Mike said the staff did a good job and he's pleased with the results.
This review was collected via phone interview by Customer Research Inc.

RA
Richard A.
Riverside, CA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Richard said the business did the job he asked for in a timely manner and everything was good.
This review was collected via phone interview by Customer Research Inc.

EW
Ed W.
Riverside, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Ed said his overall service was excellent. The employees were nice, very good and very business-like. It's a nice looking business.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Riverside, CA
Chrysler Pacifica
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
James said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MA
Melissa A.
California
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Melissa said the service at the business was at a good price and the staff were nice as well.
This review was collected via phone interview by Customer Research Inc.

LM
Lee M.
Riverside, CA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Spoke with Lees mother. She said this business was good.
This review was collected via phone interview by Customer Research Inc.

MM
MARIA M.
Riverside, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
honesty , knowledgeable, courtesy, work completed in a timely manner, AND FOLLOWER OF CHRIST JESUS !
My daughter introduced me to Master Car Care facility many , many years ago. I haven't taken my van to anyone else for my car repairs. My daughter feels the same way. I appreciate how dependable Yaz is and I know , I will be well taken care of.

RH
Roni H.
Riverside, CA
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Roni said she was comfortable with the service and the price.
This review was collected via phone interview by Customer Research Inc.

JF
JACK F.
Riverside, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Honest and Trustworthy
Always dependable, reliable, honest, friendly and on time.