Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

504 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 23 days ago

Reviews


VG
Veronica G.
Riverside, CA
Chevrolet Classic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Veronica said the business told her the service would take an hour and it took 3.
This review was collected via phone interview by Customer Research Inc.

CW
Carol W.
Riverside, CA
Scion xB
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/24/2017 Category: Service
Carol said this business had no water, no creamer, and the television didn't work.
This review was collected via phone interview by Customer Research Inc.

JI
JORGE I.
Riverside, CA
Hyundai Genesis Coupe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2017
Bad alignment.
Went to get an alignment, & did not make a difference still feel the steering wheel pulling ,
YAZ H. from Master Car Care responded on 06/29/2017

Customer brought in lowered car. He was advised that vehicle may not be able to be aligned completely depending on the amount of adjustment available. Customer also stated he replaced springs.  He was informed that the propper way to lower is to replace with drop spindles as well as springs. He wanted us to align antway. 
Customer actually did not replace springs and had only heated them up. Before adjusting was talked to about te situation and wanted us to adjust alignment as much as we could. Customer was told no warranty do to impropper lowering of vehicle. 
Job was performed per customers notification of all the facts as they were found and still oked adjustmentment to the best possible outcome. Maxed out all adjustment. 


TG
Trins G.
Riverside, CA
Toyota Tacoma
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2017 Category: Service
Trins said she had to take the vehicle back after a visit in January because they did not install thermostat nor did they flush the system. They did put the radiator in. She said one of the employees was video taping her and screaming at her because she threatened to contact Consumer Protection Agency. As a result, she had to call the police. When she pays for a service, she expects it to be done.
This review was collected via phone interview by Customer Research Inc.

JD
JESUS D.
Riverside, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2017
honest mechanic work done here
I know I vented on my prior critic but this place has done good quality work on all three of cars in the past. This was not the norm for them and they have gone over and beyond to let me know how disappointed they were. I will continue to use them to work on my cars.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/04/2017
GOOD PLACE FOR MY PRIOR VISITS BUT THIS ONE WAS NOT
I SELECETED THE OIL CHANGE WITH THE FLUID TOP OFF SPECIAL. I GOT HOME TO CHANGE THE AIR FILTER AND FOUND OUT THAT THE FLUID TOP OFF WAS NOT PERFORMED. WINDSHIELD WIPER FLUID WAS EMPTY, COOLANT WAS EMPTY AND BRAKE FLUID WAS LOW.......I WILL MENTION THIS NEXT TIME I GO TO THE SHOP. AND THE TIRE THE TIRE ROTATION WAS NOT DONE, THE TIRE LOCK WAS INSIDE THE VEHICLE......
YAZ H. from Master Car Care responded on 03/08/2017

Thank you for brining this  to our attention.  we apologize for the inconvenience, please bring it back to correct this issue. Our sincere apologizes Master Car Care Staff.


SS
Sayed S.
Riverside, CA
Dodge Caliber
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/30/2016 Category: Service
Sayed said he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DM
Donnie M.
Riverside, CA
Scion tC
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/17/2015 Category: Service
Donnie said this business said it would take one hour, but it took three hours for an oil change. He will not be coming back unless it is an emergency.
This review was collected via phone interview by Customer Research Inc.

GA
Gabino A.
Riverside, CA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2015 Category: Service
Gabino said he took his vehicle to this business for an alignment but it is still pulling in one direction. Possibly even more than before. He said he feels they could have done a better job.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Riverside, CA
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2014 Category: Service
David said when he was leaving the business he saw his spark plug wires hanging out. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

ST
Steven T.
Riverside, CA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Steven said the staff was very nice and the service was good.
This review was collected via phone interview by Customer Research Inc.

MQ
Moiz Q.
Riverside, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Moiz said they were professional and didn't sell him stuff he didn't want. He stated he wishes there were more honest auto places like this.
This review was collected via phone interview by Customer Research Inc.

JM
JEREMI M.
Riverside, CA
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Tundra repair
These guys are the best! Always a quick repair done right, and they go above and beyond to help me understand what was broke. They are also the best price in town, and fully stand behind their work.

JM
Janet M.
Riverside, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Janet said the staff had good follow up. They were knowledgeable and did a good job.
This review was collected via phone interview by Customer Research Inc.

DJ
Derek J.
Riverside, CA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Derek said he left the business satisfied and didn't have any issues with them.
This review was collected via phone interview by Customer Research Inc.

MJ
Mary J.
Perris, CA
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Mary said this business had very nice staff. They were very good and did an efficient job.
This review was collected via phone interview by Customer Research Inc.

JA
Joseph A.
Riverside, CA
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Joseph said he had no problems with the service performed.
This review was collected via phone interview by Customer Research Inc.

DG
Daniel G.
California
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Daniel said the repairs were done in a timely manner and they were also trustworthy.
This review was collected via phone interview by Customer Research Inc.

OM
Omar M.
San Bernardino, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Omar said the service was good.
This review was collected via phone interview by Customer Research Inc.

MC
Melissa C.
Riverside, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Melissa said this business was efficient and quick. The staff was very nice and a pleasure to speak with. They helped her out by putting on her new license plates for her.
This review was collected via phone interview by Customer Research Inc.

GC
Glen C.
California
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018 Category: Service
Glen said the staff was knowledgeable and the pricing was affordable.
This review was collected via phone interview by Customer Research Inc.