ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 2 days ago
Veronica G. on 11/09/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Veronica said the business told her the service would take an hour and it took 3.
Vehicle: Chevrolet Classic
Category: Service
Service Date: 11/03/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Carol W. on 10/24/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Carol said this business had no water, no creamer, and the television didn't work.
Vehicle: Scion xB
Category: Service
Service Date: 10/18/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
JORGE I. on 06/12/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad alignment."
Went to get an alignment, & did not make a difference still feel the steering wheel pulling ,
Vehicle: Hyundai Genesis Coupe
Service Date: 06/07/2017
Review Created: 06/12/2017 01:43 AM
YAZ H. at Master Car Care responded on 06/29/2017

Customer brought in lowered car. He was advised that vehicle may not be able to be aligned completely depending on the amount of adjustment available. Customer also stated he replaced springs.  He was informed that the propper way to lower is to replace with drop spindles as well as springs. He wanted us to align antway. 
Customer actually did not replace springs and had only heated them up. Before adjusting was talked to about te situation and wanted us to adjust alignment as much as we could. Customer was told no warranty do to impropper lowering of vehicle. 
Job was performed per customers notification of all the facts as they were found and still oked adjustmentment to the best possible outcome. Maxed out all adjustment. 

Trins G. on 03/22/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Trins said she had to take the vehicle back after a visit in January because they did not install thermostat nor did they flush the system. They did put the radiator in. She said one of the employees was video taping her and screaming at her because she threatened to contact Consumer Protection Agency. As a result, she had to call the police. When she pays for a service, she expects it to be done.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 03/10/2017
Review Created: 03/22/2017
This review was collected via phone interview by Customer Research Inc.
JESUS D. ReScore Review on 03/08/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"honest mechanic work done here"
I know I vented on my prior critic but this place has done good quality work on all three of cars in the past. This was not the norm for them and they have gone over and beyond to let me know how disappointed they were. I will continue to use them to work on my cars.
Vehicle: Honda Civic
Service Date: 03/03/2017
Review Created: 03/04/2017 11:26 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"GOOD PLACE FOR MY PRIOR VISITS BUT THIS ONE WAS NOT"
I SELECETED THE OIL CHANGE WITH THE FLUID TOP OFF SPECIAL. I GOT HOME TO CHANGE THE AIR FILTER AND FOUND OUT THAT THE FLUID TOP OFF WAS NOT PERFORMED. WINDSHIELD WIPER FLUID WAS EMPTY, COOLANT WAS EMPTY AND BRAKE FLUID WAS LOW.......I WILL MENTION THIS NEXT TIME I GO TO THE SHOP. AND THE TIRE THE TIRE ROTATION WAS NOT DONE, THE TIRE LOCK WAS INSIDE THE VEHICLE......
Vehicle: Honda Civic
Service Date: 03/03/2017
Review Created: 03/04/2017 11:26 PM
YAZ H. at Master Car Care responded on 03/08/2017

Thank you for brining this  to our attention.  we apologize for the inconvenience, please bring it back to correct this issue. Our sincere apologizes Master Car Care Staff.

Sayed S. on 12/30/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sayed said he would not recommend this business for service.
Vehicle: Dodge Caliber
Category: Service
Service Date: 12/26/2016
Review Created: 12/30/2016
This review was collected via phone interview by Customer Research Inc.
Donnie M. on 12/17/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Donnie said this business said it would take one hour, but it took three hours for an oil change. He will not be coming back unless it is an emergency.
Vehicle: Scion tC
Category: Service
Service Date: 12/03/2015
Review Created: 12/17/2015
This review was collected via phone interview by Customer Research Inc.
Gabino A. on 10/02/2015
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Gabino said he took his vehicle to this business for an alignment but it is still pulling in one direction. Possibly even more than before. He said he feels they could have done a better job.
Vehicle: Toyota Camry
Category: Service
Service Date: 09/26/2015
Review Created: 10/02/2015
This review was collected via phone interview by Customer Research Inc.
David R. on 10/10/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
David said when he was leaving the business he saw his spark plug wires hanging out. He would not recommend them to others for the reasons mentioned.
Vehicle: Honda Accord
Category: Service
Service Date: 10/07/2014
Review Created: 10/10/2014
This review was collected via phone interview by Customer Research Inc.
Jessie D. on 01/18/2018
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Jessie said the staff treated her very well and she appreciates the great service.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 01/05/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Michael S. on 01/17/2018
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Spoke with Debbie. She said she has always had wonderful service from the business. They are honest, efficient and accommodating. She is very happy with them.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/06/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
Garrett M. on 01/14/2018
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"Great service."
Great service and super friendly.
Vehicle: Kia Rio
Service Date: 01/13/2018
Review Created: 01/14/2018 09:28 PM
COFFEY H. on 01/13/2018
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"Service"
Enjoy the service here. Jason is very helpful.
Vehicle: Ford Edge
Service Date: 01/12/2018
Review Created: 01/13/2018 08:32 PM
CINDY W. on 01/09/2018
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"they are so professional, they listen to the customer, even if you're a women!"
They stand behind all the work that they perform. Most major services are warrenity for 1 year, most places it only 90 days and then your stuck if any problems accorre after that, not with these guys! I recommend them to everyone, you get your money's worth and they don't sell you anything you don't need.
Vehicle: Saturn SL
Service Date: 12/13/2017
Review Created: 01/09/2018 01:10 PM
Mauricio C. on 12/30/2017
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Mauricio said he would recommend this business.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 12/27/2017
Review Created: 12/30/2017
This review was collected via phone interview by Customer Research Inc.
Virgina A. on 12/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Virgina said she recommends the business for service.
Vehicle: Toyota Corolla
Category: Service
Service Date: 12/21/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
JORGE P. on 12/23/2017
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"Explain the the car problem , understandable"
Professional , polite , and friendly are the manager and employees .
Vehicle: Toyota Camry
Service Date: 12/02/2017
Review Created: 12/23/2017 11:12 PM
Carlos C. on 12/21/2017
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Carlos said he experienced good customer service.
Vehicle: Honda Accord Wgn
Category: Service
Service Date: 12/18/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
John C. on 12/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
John said he appreciates the business and their prices. The business always takes good care of him.
Vehicle: Toyota Prius
Category: Service
Service Date: 12/13/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Aletha E. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Aletha said the customer service was good. The employees told her exactly what was wrong with her vehicle. The repairs were completed promptly.
Vehicle: Toyota Corolla
Category: Service
Service Date: 12/09/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
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