Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

532 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 19 days ago

Reviews


SC
Sharon C.
Yucaipa, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/30/2019
HORRIBLE SERVICE
I must say I'm very disappointed in this company serviced their representatives wer unknowledgeable are there computer software my car is not fixed it was there for a week and a half and it's still not repaired they charged me $2,300 in my car still leaks oil and it's a 2004 Mercedes E320

SB
Sonia B.
Riverside, CA
Audi Q7
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2019 Category: Service
Sonia said the service quote was too much. The work was expensive.
This review was collected via phone interview by Customer Research Inc.

VG
Veronica G.
Riverside, CA
Chevrolet Classic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Veronica said the business told her the service would take an hour and it took 3.
This review was collected via phone interview by Customer Research Inc.

CW
Carol W.
Riverside, CA
Scion xB
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/24/2017 Category: Service
Carol said this business had no water, no creamer, and the television didn't work.
This review was collected via phone interview by Customer Research Inc.

JI
JORGE I.
Riverside, CA
Hyundai Genesis Coupe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2017
Bad alignment.
Went to get an alignment, & did not make a difference still feel the steering wheel pulling ,
YAZ H. from Master Car Care responded on 06/29/2017

Customer brought in lowered car. He was advised that vehicle may not be able to be aligned completely depending on the amount of adjustment available. Customer also stated he replaced springs.  He was informed that the propper way to lower is to replace with drop spindles as well as springs. He wanted us to align antway. 
Customer actually did not replace springs and had only heated them up. Before adjusting was talked to about te situation and wanted us to adjust alignment as much as we could. Customer was told no warranty do to impropper lowering of vehicle. 
Job was performed per customers notification of all the facts as they were found and still oked adjustmentment to the best possible outcome. Maxed out all adjustment. 


TG
Trins G.
Riverside, CA
Toyota Tacoma
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2017 Category: Service
Trins said she had to take the vehicle back after a visit in January because they did not install thermostat nor did they flush the system. They did put the radiator in. She said one of the employees was video taping her and screaming at her because she threatened to contact Consumer Protection Agency. As a result, she had to call the police. When she pays for a service, she expects it to be done.
This review was collected via phone interview by Customer Research Inc.

JD
JESUS D.
Riverside, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2017
honest mechanic work done here
I know I vented on my prior critic but this place has done good quality work on all three of cars in the past. This was not the norm for them and they have gone over and beyond to let me know how disappointed they were. I will continue to use them to work on my cars.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/04/2017
GOOD PLACE FOR MY PRIOR VISITS BUT THIS ONE WAS NOT
I SELECETED THE OIL CHANGE WITH THE FLUID TOP OFF SPECIAL. I GOT HOME TO CHANGE THE AIR FILTER AND FOUND OUT THAT THE FLUID TOP OFF WAS NOT PERFORMED. WINDSHIELD WIPER FLUID WAS EMPTY, COOLANT WAS EMPTY AND BRAKE FLUID WAS LOW.......I WILL MENTION THIS NEXT TIME I GO TO THE SHOP. AND THE TIRE THE TIRE ROTATION WAS NOT DONE, THE TIRE LOCK WAS INSIDE THE VEHICLE......
YAZ H. from Master Car Care responded on 03/08/2017

Thank you for brining this  to our attention.  we apologize for the inconvenience, please bring it back to correct this issue. Our sincere apologizes Master Car Care Staff.


SS
Sayed S.
Riverside, CA
Dodge Caliber
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/30/2016 Category: Service
Sayed said he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DM
Donnie M.
Riverside, CA
Scion tC
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/17/2015 Category: Service
Donnie said this business said it would take one hour, but it took three hours for an oil change. He will not be coming back unless it is an emergency.
This review was collected via phone interview by Customer Research Inc.

GA
Gabino A.
Riverside, CA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2015 Category: Service
Gabino said he took his vehicle to this business for an alignment but it is still pulling in one direction. Possibly even more than before. He said he feels they could have done a better job.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Riverside, CA
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/10/2014 Category: Service
David said when he was leaving the business he saw his spark plug wires hanging out. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

CH
COFFEY H.
Riverside, CA
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019
Repair
Car problem was diagnosed and repaired successfully. I was taken to and from my home to wait for repairs. I appreciated that.

JR
JEFF R.
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019
I found my mechanic
This is my go to place for all my car needs, honest and reasonable.

AA
Alan A.
Riverside, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Alan said the service provided by this business was professional. He also said they got the work and information he needed.
This review was collected via phone interview by Customer Research Inc.

PD
Perez D.
Riverside, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Perez said every time he goes it is amazing.
This review was collected via phone interview by Customer Research Inc.

TG
TONI G.
Riverside, CA
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019
Enjoyed the conversation while waiting on my car.
Good job with my oil change.Did appreciate the word up on what needed to be done on my car.

TR
Theresa R.
Riverside, CA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Theresa said the staff is very nice, did a great job and did it promptly.
This review was collected via phone interview by Customer Research Inc.

VP
Victor P.
Riverside, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019 Category: Service
Victor said there was pretty good quality. The business was able to complete his service in a time crunch. He added he thought they were efficient, and it was pretty good service.
This review was collected via phone interview by Customer Research Inc.

JP
John P.
Riverside, CA
Saab 9-2X
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2019 Category: Service
John said this business had good people.
This review was collected via phone interview by Customer Research Inc.

DA
Don A.
California
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Don said the business gives him great service, and they explained everything. It was a great experience.
This review was collected via phone interview by Customer Research Inc.