Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

542 Reviews

96% Would Recommend
Latest Review 6 days ago

Reviews


Verified Customer
Pittsford, NY
Chevrolet Spark
Verified Customer
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12/06/2018
Lazarus "rises" to the auto-occasion, always
Laz and his colleagues invariably represent the best in customer service. I had left my wallet in the car and it was still there when I picked it up. So was the $35 that had been in the wallet. Action Towing is customer-oriented and oh-so-professional. I am grateful they are in my neighborhood!

RW
Ruth W.
Rochester, NY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Ruth said she likes the business.
This review was collected via phone interview by Customer Research Inc.

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Nic K.
Rochester, NY
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Nic said the business was very nice and helpful. They kept him updated during the work that was being done.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Rochester, NY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Great Service and People
Service was prompt, price was fair. I had a repeated ignition switch issue, they did not want it replaced until it no longer would work as to be sure that was the issue, and over a few months it eventually did prove to be the issue. They towed and worked it no issue within a day of the issue reappearing. This is my car shop for the foreseeable future.

MB
MALUR/EILEEN B.
Pittsford, NY
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Efficient analysis and only needed repairs.
Great honesty and friendly staff 👍

MF
mike f.
Rochester, NY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Great service
Action kept me informed of the progress & any issues run into. (There were none.) Very courteous staff.

EW
Eldoris W.
New York
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Eldoris said the business employees were polite, everything went well, She loved the atmosphere and the dogs that were there. She will call them first for any issues on her vehicle.
This review was collected via phone interview by Customer Research Inc.

HN
Hieu N.
Rochester, NY
Volkswagen CC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018 Category: Service
Hieu said the people are all very nice there. This last time it took a very long time to change a light bulb.
This review was collected via phone interview by Customer Research Inc.

MC
Michael C.
Henrietta, NY
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Michael said the service was decent. The work was done fast.
This review was collected via phone interview by Customer Research Inc.

JD
Jose D.
West Henrietta, NY
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Jose said the business does a really good job.
This review was collected via phone interview by Customer Research Inc.

BD
Brian D.
Deposit, NY
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Brian said this business was awesome. Everybody answered his questions and helped his daughter on a 3 way call. They returned all his calls and kept in touch with him. They were professional. The only surprise was in the end. The cost was less than he expected. He mentioned to keep up the good work, they have a good thing going.
This review was collected via phone interview by Customer Research Inc.

DS
Deborah S.
Henrietta, NY
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Deborah said the business was very informative, they had a nice place, and they also gave her a ride to and from the business.
This review was collected via phone interview by Customer Research Inc.

SJ
Sam J.
Rochester, NY
Lincoln MKZ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2018 Category: Service
Sam said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

MN
Michael N.
Rochester, NY
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Michael said that he would absolutely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SP
Stephen P.
New York
Chrysler Aspen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Stephen said the business was excellent. Ron came on time, he was helpful, there was kindness, and they made suggestions about his terrible situation. He stated this facility has a good staff.
This review was collected via phone interview by Customer Research Inc.

DG
Daniel G.
Pittsford, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Excellent service
I always feel taken care of with action. Their qork is fast amd flawless. I will keep coming back and I recommend it to anyone who is looking for a good mechanic.

AL
Andrew l.
Rochester, NY
Kia Forte
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018 Category: Service
Andrew said the prices are a little high which is fine and when a mistake is made the mechanic will own up to it.
This review was collected via phone interview by Customer Research Inc.

MB
MICHEAL B.
Henrietta, NY
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Great oil change
Great price on oil change, fast service while you wait

CF
Chris F.
Spencerport, NY
Subaru Impreza Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018 Category: Service
Chris said this business is pretty solid. The staff members do the job and they do it well. He stated he doesn't feel he is overcharged. They have been very timely.
This review was collected via phone interview by Customer Research Inc.

TJ
Thomas J.
Rochester, NY
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Thomas said that he would definitely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.