Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

487 Reviews

96% Would Recommend
Latest Review 11 days ago

Reviews


GD
George D.
Rochester, NY
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
George said they've always treated him very well.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Wellsville, NY
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Eric said the employees care, follow up, do a really good job, and do their best to make it affordable. Laz is a good communicator and does a good job.
This review was collected via phone interview by Customer Research Inc.

TW
Tammy W.
New York
Ford Freestar Wagon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
Spoke with Tammy's daughter. She said whoever came and towed her vehicle was really nice, and he's the best.
This review was collected via phone interview by Customer Research Inc.

KL
Kate L.
West Henrietta, NY
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Kate said she has taken her vehicle into the business for years and she is always happy with the service they provide.
This review was collected via phone interview by Customer Research Inc.

CB
Chuck B.
Syracuse, NY
Ford Transit Connect
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Chuck said the employees were friendly. They were polite. They explained his service. They provided excellent service. He was happy with the work.
This review was collected via phone interview by Customer Research Inc.

BD
Beth D.
Pittsford, NY
GMC Yukon XL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Beth said that the staff were very prompt in diagnosing her problem, made the repair quickly and were friendly and nice to deal with. She appreciates and enjoy working with Laz at the front desk.
This review was collected via phone interview by Customer Research Inc.

BK
Baljot K.
New York
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Baljot said the service was pretty good. She appreciated the employees, their personalities, and how helpful they were.
This review was collected via phone interview by Customer Research Inc.

BA
Brian A.
Henrietta, NY
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Spoke with Kristina. She said they showed up quickly to tow her vehicle. They were very pleasant and helpful. Also, they got back to her expediently.
This review was collected via phone interview by Customer Research Inc.

MZ
Meiwen Z.
Rochester, NY
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Meiwen said they did a good job.
This review was collected via phone interview by Customer Research Inc.

HR
Harry R.
New York
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Harry said the business does a great job with the maintenance they do on his vehicle. After going to the facility this last time he noticed a knocking sound coming from his vehicle. He will be going back to the business to get it checked out.
This review was collected via phone interview by Customer Research Inc.

DC
Deborah C.
New York
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Deborah said it was a really great experience from the phone call to the staff repairing the vehicle. The tow driver took the time to ask her what was wrong with the vehicle and actually checked it. The person at the facility explained everything to her and advised her that they would be doing the diagnosis and would call her back to have the work done.
This review was collected via phone interview by Customer Research Inc.

AH
Alvin H.
Waterloo, NY
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Alvin said the business helped him out of a stressful situation. The staff was professional and they answered all his questions about his vehicle.
This review was collected via phone interview by Customer Research Inc.

SG
Susan G.
New York
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Susan said the customer service was wonderful, they were pleasant on the phone and kept her updated. It was overall great service.
This review was collected via phone interview by Customer Research Inc.

JP
Janki P.
West Henrietta, NY
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Janki said that the staff at the facility provided her with a good overall experience.
This review was collected via phone interview by Customer Research Inc.

ER
Evangaline R.
New York
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Evangaline said she had her vehicle towed to this business and everybody was accommodating to her. They have the best customer service out there.
This review was collected via phone interview by Customer Research Inc.

KF
Kregg F.
Rochester, NY
Chevrolet Silverado 2500HD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Kregg said they took care of him immediately. The waiting was minimal. He is so grateful. They did 1000 percent satisfactory work. He is very pleased.
This review was collected via phone interview by Customer Research Inc.

JS
Jenika S.
Rochester, NY
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Jenika said everyone was nice. The service people were very informative and expedient and friendly.
This review was collected via phone interview by Customer Research Inc.

MM
Moe M.
West Henrietta, NY
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Moe said everything was good and he recommends the business.
This review was collected via phone interview by Customer Research Inc.

MD
Matthew D.
Rochester, NY
Lexus ES 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Matthew said it was good service and he had no complaints.
This review was collected via phone interview by Customer Research Inc.

AA
Alice A.
Rush, NY
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2018
No nonsense!
I have been here several times and always feel I get excellent service without any nonsense add on that other places try to sell you. They explain everything carefully, give a high low estimate and usually come in closer to the low end. Hard to find a mechanic you trust, they have my trust!