Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

508 Reviews

96% Would Recommend
Latest Review 3 days ago

Reviews


PJ
PETER J.
Henrietta, NY
Mercury Milan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018
On time at Right Price
I had an appointment at 8am for NYSI. They took me on time, completed the work in a very reasonable time and (per a previous courtesy arrangement) the inspection was complementary.

SE
Scott E.
Rochester, NY
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Scott said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

DM
Devon M.
Scottsville, NY
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Devon said the staff at this business was very helpful. They did the service in a reasonable time frame.
This review was collected via phone interview by Customer Research Inc.

SG
Samantha G.
New York
GMC Vandura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Samantha said she really appreciates the tow person getting her towed off the interstate and getting her home safely.
This review was collected via phone interview by Customer Research Inc.

JL
Jasmaine L.
Rochester, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Jasmaine said the employees provided constant communication. They called her before to confirm the repairs. They completed service in a fashionable amount of time.
This review was collected via phone interview by Customer Research Inc.

AP
Atul P.
New York
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Atul said the staff could not fix his vehicle because they did not have the parts and had to spend the night at a hotel until the next day. He felt they could have done it if they would have stayed longer but did give him a ride to the hotel.
This review was collected via phone interview by Customer Research Inc.

AL
Andrew l.
Rochester, NY
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Andrew said this business does a good job and they do their work quick.
This review was collected via phone interview by Customer Research Inc.

TW
Tom W.
West Bloomfield, NY
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Tom said the staff at this business are courteous. They got him right in. He is very pleased by the way he was treated there.
This review was collected via phone interview by Customer Research Inc.

DY
David Y.
New York
Honda Accord Cpe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2018 Category: Service
David said the alignment is a little bit off but everything else was fine.
This review was collected via phone interview by Customer Research Inc.

CR
Cole R.
New York
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Cole said the mechanic is very nice, timely and also very efficient.
This review was collected via phone interview by Customer Research Inc.

MB
Matt B.
New York
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Matt said he enjoyed the convenience, speed and cost.
This review was collected via phone interview by Customer Research Inc.

VB
Venkata B.
Simsbury, CT
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Venkata said the employees explained his completed service.
This review was collected via phone interview by Customer Research Inc.

MM
Matt M.
New York
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Spoke with Ashley. She said this business was very prompt and quick. The work was done on time.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
New York
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Michael said the staff did what he asked them to do successfully.
This review was collected via phone interview by Customer Research Inc.

BS
Brady S.
New York
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Spoke with Brady's wife. She said the service was prompt, and the staff was helpful.
This review was collected via phone interview by Customer Research Inc.

AV
AGNES V.
Basom, NY
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
The customer service is awesome
Having it being a heat wave of over 5 coming up and the air in my vehicle needing to be recharges, I was able to get an appointment after I got out of work which was great. Having to have your vehicle tied up for the day can be an inconvenience and even though Action does have a shuttle service, I was so glad to not have to use it. I was in and out in less than an hour and they also discovered I had no cap on my brake master cylinder and were able to obtain one before I left. Action is the way to go. They really pay close attention to the details and their staff is genuinely friendly, honest, and caring. They will always be the first one I will contact every time I need service on my vehicle from now on.

AW
Alexander W.
Dayton, OH
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Alexander said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

GS
Gregory S.
Homer Glen, IL
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Spoke with Suzanne. She said this business did what she wanted them to do as soon as they could do it.
This review was collected via phone interview by Customer Research Inc.

DT
Danielle T.
New York
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Danielle said this business was very respectful. They kept her updated and explained everything to her. They couldn't figure out the issue so they didn't charge her. They set her up with another facility able to assist her. They took care of a lot to make it an easy transition. She was very happy with them and plans to return.
This review was collected via phone interview by Customer Research Inc.

CW
Connor W.
New York
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Connor said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.