Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

521 Reviews

96% Would Recommend
Latest Review about 14 hours ago

Reviews


KC
Kasey C.
Rochester, NY
Jeep Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/13/2018 Category: Service
Kasey said it took the business 3 motors to get his vehicle right, and it still is not right.
This review was collected via phone interview by Customer Research Inc.

JG
Judith G.
New York
Chrysler Town & Country
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/06/2018 Category: Service
Spoke with Joseph. He said it took 2 hours for them to get there. The quote was twice what it was ultimately repaired for. It was quoted at about $1,000 to fix it, but was done somewhere else for less than $500. Overall, he thinks Triple A is dealing with it.
This review was collected via phone interview by Customer Research Inc.

RM
Ryan M.
Buffalo, NY
Chevrolet Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/06/2017 Category: Service
Ryan said this business gave him a quote so high he laughed. He saved about $1700 by taking his vehicle to another facility instead.
This review was collected via phone interview by Customer Research Inc.

CL
Cindy L.
Rochester, NY
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/13/2017
Alternator fix
Needed a new alternator. Fixed pretty quickly but price was NOT competitive.

JD
Jennifer D.
Rochester, NY
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/20/2017
Tow truck driver stole from me
The driver stole an unopened bottle of vodka from my trunk. He had to go into my trunk for a tow hook. Later that day I went to retrieve my bottle from the trunk and it was gone. I reported the theft but have no idea if anything was done about it. I know I'm out $20.

SM
Steven M.
Salem, MA
Ford Ranger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/01/2017 Category: Service
Steven said the vehicle was going to cost $1000.00 to repair, so he told the business to get rid of it. It took them 6 weeks to send him the payment, and they mailed it to his old address. The employees were fine to deal with, but he was under the impression they were scamming him.
This review was collected via phone interview by Customer Research Inc.

DN
David N.
Rochester, NY
Chevrolet Silverado
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/01/2017
My Truck has been in your shop 3 times within a little over a month, and almost a thousand dollars later, my service engine light is still ON!
Before I had my truck serviced at this place, my service engine light never turned on. After my first visit for car inspection and oil change, service engine light started to come on. Brought it back within a month to find out why I have a huge oil leak and service engine light, and seems all they did was reset my light. Next visit was after I broke down on the highway a couple weeks later, after being charged almost three times what a part actually costs, and over 800 dollars later, service engine light problem happened again! They reset it and now it is on all the time again! I am very unhappy being way overcharged for a part, and my truck not being all the way properly fixed!

SC
sharon C.
Lima, NY
Kia Sedona
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2016
Lack of communication and follow up
This was not a great experience for a AAA approved garage.

NS
Nicksen S.
Rochester, NY
Honda Accord
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/27/2016
Will never come back
Unfortunately I will never use action towing again and will not recommend this place to anyone.

Went in for An oil change and state inspection. An hour and 15 minutes after dropping off, I get a call stating that my light brake is out (I checked all lights before heading into getting the inspection before heading into the appointment but trusted action towing and had them replace it). He also tells me my wheels are vibrating due to the rotating my tires... Had that fixed as well. Very skeptical since I was using a groupon I purchased but I trusted them. He then says the car will be done very shortly... I show up half an hour after getting off the phone and the receptionist said it will be done in 45 minutes. Decide to leave and come back.... Had to wait an hour more.

Again, I will never recommend Action Towing to anyone I know and will never return to your business.

AM
Aaron M.
Rochester, NY
Chevrolet Cobalt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2016 Category: Service
Aaron said they had his vehicle for 3 days and found out it was a wiring issue that they could not fix. He had to have it towed somewhere else so that they could fix it.
This review was collected via phone interview by Customer Research Inc.

LG
LISA G.
Rochester, NY
Ford Focus
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/31/2015
SUPER OVERCHARGED
I WAS QUOTED AND CHARGED 575$ FOR AN ALTERNATOR. I TOLD THEM IT WAS THE ALTERNATOR AND THEY SAID I HAD TO PAY 30$ FOR A BATTERY/ STARTER TEST FIRST. THEN CHARGED ME OVER 300$ FOR A SUPPOSEDLY OEM PART WHEN ALTERNATORS FOR MY VEHICLE ARE 150 AND UNDER. I TOLD THEM I DIDN'T CARE IF IT WAS OEM, THEY REFUSED TO USE ANY OTHER PART. THEY CHARGED ME NEARLY TWO HOURS LABOR ON TOP OF THAT FOR A JOB THAT SHOULDN'T TAKE MORE THAN AN HOUR. MY 10% PROMISED DISCOUNT FOR BEING AN AAA MEMBER WAS 17$ ON A JOB COSTING ME 575$. I WILL BE TALKING TO AAA ABOUT THIS LOCATION (WHICH AAA HAD REFERRED ME TO) AND FILING A FORMAL COMPLAINT.

BR
BRIAN R.
East Amherst, NY
Ford Explorer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/25/2015
Fuel line repair
I was disappointed. I explained exactly that a clamp on the fuel filter hose had come loose and that all that was needed was a new clamp. They still insisted on a $45 diagnostic fee. In the end, they only had to install new hose clamps and about 12 inches of new fuel hose. At any parts dealer, the cost would be about $10 and the actual install time would be 15 minutes. Well, 2 hours passed and the cost was over $100 with my AAA discount!

MG
MARILYN G.
Rochester, NY
Kia Sorento
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/25/2015
Survey
My name is Marilyn. I have had my car towed to this location twice. I put my own email on the form. This email regarding my recent service made me quite upset. Ithe went to someone other than myself and makes me curious as to how you even obtained the email address that you sent it to. I am thankful that mrs. Jamie Gibson is my nephews wife and the person that received this information, but she has nothing to do with my car. I have never even put her as a reference on any documentation that you have. You can imagine my shock when she forwarded it to me. Thank God there was no personal information linked to it. Secondly, the information that was included was also wrong. This second error makes me feel like my car was never even evaluated nor any diagnostic ever run on it when it was last there on July 20, 2015. The mileage listed was from February which was the first time I had my car towed there. Lastly, my car was damaged on your lot. So to say the least, while employees are friendly, the quality of service is another issue. Likewise the security of information.

WS
Wendy S.
Rochester, NY
Ford Explorer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/29/2015 Category: Service
Spoke with Donna. She said they told them the vehicle would cost more than its worth to fix. She said they were supposed to contact them about a buyer for it, and they haven't heard from anyone yet. She would not recommend for the reasons stated.
This review was collected via phone interview by Customer Research Inc.

CH
clinton h.
Rochester, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2015
Horrible service
Used there groupon for what I thought was going to be a discounted oil change and inspection... only for the to fail my car and try have them try to sell me there products ( being tires) took it to my normal shop didn't mention my car being fail and It was passed with out anything being said about my tires...

CH
clinton h.
Rochester, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2015
Horrible service
Lured me in with groupon For what I thought would have been a discounted inspection and oil change... only for the to fail my car and try to sell me there over priced products(being tires) took it to my normal shop... didn't tell them my car fail and was passed with out any issue being brought to my attention... would no recommend using

CH
clinton h.
Rochester, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/10/2015
Horrible service
Lured me in with groupon For what I thought would have been a discounted inspection and oil change... only for the to fail my car and try to sell me there over priced products(being tires) took it to my normal shop... didn't tell them my car fail and was passed with out any issue being brought to my attention... would no recommend using

LL
Lindsay L.
Rochester, NY
Dodge Stratus
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/19/2015 Category: Service
Lindsay said this business did not find what was wrong but she still had to pay $90. She would not recommend the business based on this.
This review was collected via phone interview by Customer Research Inc.

JS
JILL S.
Rochester, NY
Saturn Vue
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/24/2014
Worst Experience Ever
I had an appointment for an inspection and oil change at 10am, scheduled specifically to leave enough time for me to get to work at 1230pm. I dropped the vehicle off on time and was told it would take 90mins- 2hours to complete. I returned shortly after noon to find my car was in the exact same spot where I left it and it had not been touched. I went in, quite upset because I had a scheduled appointment and the front desk person made some lame excuse about only having 1 lift able to lift the car, but it was in use so they hadn't gotten to it yet, sorry, etc. I'm sorry but if you only have one lift for a certain type of vehicle, then please schedule accordingly. Furthermore, if you are running over 2 hours behind a scheduled appointment, PICK UP A PHONE AND CALL YOUR CUSTOMER. As a result, I was over an hour late for work.

I also suggest your front desk people learn to type, because the license plate listed for my vehicle in this email is incorrect as well.

My vehicle did not pass inspection at your facility but, oddly enough, did pass on re-inspection elsewhere. I was told very seriously at Action that both coil springs were cracked and it was a safety issue, however another shop was glad to show that just the plastic (or whatever) coating on ONE coil spring was cracked, not the spring itself.

Obviously, there were many issues with my experience, but after that, you couldn't pay me to recommend this place to anyone. I wish I could award negative stars.

JR
Jennifer R.
Rochester, NY
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Service and quality mechanics.
As always, I received excellent service immediately. ActionTowing is the only place to service your car!