Stewart Auto Service Inc.


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

687 Reviews

100% Would Recommend
100% Business Response
Latest Review 3 days ago
KYLE B. on 01/03/2018
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"Incompetent "
Overpriced. Kept vehicle over time frame without customer acknowledge..waited for us to call first to see what was going on. Unprofessional staff. Front desk lady and the "technician". Puddle under the vehicle and said that was normal. Had to take same car back twice, and now almost three times for the same problem!! Unprofessional. Incompetent. Uncaring.
Service Date: 11/21/2017
Review Created: 01/03/2018 12:59 PM
Norm S. at Stewart Auto Service Inc. responded on 01/04/2018

I'm sorry that you had to bring it back, as we didn't see that it had a second smaller leak. As  I tried to explain to you, there likely isn't a harder car to work on the power steering as a Turbo charged PT Cruiser . We fixed the second leak at no charge. Again I apoligize.

CHRIS R. on 02/20/2016
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"Not the best service!"
I had to take truck back to be repaired eight a second time for loose bolts and then I was left stranded 100 miles from home a few days later for a similar reason, loose bolts in slave cylinder, cost me 200 dollars for work I already paid for, so disgusted I won't even call them back.
Vehicle: Nissan Pickup
Service Date: 02/01/2016
Review Created: 02/20/2016 01:28 PM
Norm S. at Stewart Auto Service Inc. responded on 02/24/2016

Norm call Chris

Norm S. at Stewart Auto Service Inc. responded on 03/01/2016

Chris, I'm very sorry to see that you had problems again. There is no excuse for poor workmanship, but the tech that worked on it had been out with the flu for several days & that was the first day back. Since you didnt respond to my voice message to call me back , Im sending you a check for $250.00 with the hope it softens the aggravation to some degree.

Eric W. on 10/02/2014
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Eric said his vehicle will not start anymore. His alternator is bad, his battery went dead, and these issues were not present before this visit. They already plan to address these issues for him once he makes it back to them.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 09/30/2014
Review Created: 10/02/2014
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 10/06/2014

Will look & see if related to replacing belts when return for inspection. Thanks

Brandy S. on 09/29/2017
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Brandy said she told the staff that she already had a diagnostic test done at another facility, but they charged for it anyway. They charged her to replace a battery that had nothing wrong with it.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 09/22/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 10/03/2017

An O'reilly code scan is not true diagnosis, it is only an list of codes present. We preformed pinpoint & waveform diagnosis to determine the exact repairs needed. While the vehicle was present the battery tested low state of health, which was confirmed at Oreillys.  We went through the channels to get your battery warrantied at no cost for the battery, but their warranty doesnt cover labor. It was stated that there were two concerns to be addressed which includes separate diagnosis. I apologize for any miscommunication, if the concerns are still present after the repairs are completed we will be more than happy to recheck the original concerns at no charge.

Dakota C. on 04/13/2017
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Dakota said the service was kind of poor. He asked this business to look at his vehicle, and tell him what was wrong with it. He did not ask them to fix it, but they took it upon themselves to fix the taillight without getting his approval first. They charged $80. On the plus side, the tail lights has worked since then. He asks that the business pay more attention and be more considerate of other people.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 04/10/2017
Review Created: 04/13/2017
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 04/17/2017

This was a case of 1 hour to disassemble and diagnosis to determine the cause but only 30 minutes to repair you were charge less than the diagnosis time- sorry you were not happy

Scott R. on 02/08/2017
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Scott said he was quoted one price before the business serviced his vehicle. He stated after the repair was completed, the price was higher.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 01/24/2017
Review Created: 02/08/2017
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 02/14/2017

As stated the reason for the price difference was due to a redesigned part that required an additional harness not stated by the part manufacture (AC Delco). Thank you for your review and glad to give you a quality repair.

Brittany D. on 01/03/2018
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Brittany said she would recommend this business.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 12/27/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 01/09/2018

Thank you Brittany !!

Neal P. on 12/20/2017
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Neal said he would recommend this business.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 12/15/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 12/21/2017

Thank you Neal for the opportunity to serve you!!

Dennis J. on 11/14/2017
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Dennis said he went in for an oil change and to have his wipers changed. The wiper blade took a while to be delivered, so he was there for 3 hours.
Vehicle: Lincoln MKS
Category: Service
Service Date: 11/08/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 11/17/2017

Thank you Dennis for being a loyal customer!!

BRIAN F. on 07/08/2017
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"Altima "
As always, great service. They explained checking the oil to my 17 year old. Unfortunately they forgot to place the oil cap back on the car and she had to get more oil put in it when it was smoking & leaking elsewhere. I still trust Stewart's but they did drop the ball this time.
Vehicle: Nissan Altima
Service Date: 06/28/2017
Review Created: 07/08/2017 07:04 AM
Norm S. at Stewart Auto Service Inc. responded on 07/10/2017

Brian sorry for the trouble when it time for the car next oil change we will do it for Free. Thank you Stewart Auto

Jim C. on 06/21/2017
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Jim said there were some issues after the work, but the business went above and beyond to correct them.
Vehicle: Lincoln Continental
Category: Service
Service Date: 06/20/2017
Review Created: 06/21/2017
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 06/26/2017

Thank you Jim for the opportuinty to serve you!!

PHIL H. on 06/16/2017
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"Routine maintenance on my Nissan Altima"
As always the job was done well and in a timely manner. My only concern is that my miles per gallon average as dropped over .5 from 32.2 to 31.5 in two days. I don't know what could contribute to that loss but it concerns me. I doubt it is their fault.
Vehicle: Nissan Altima
Service Date: 06/14/2017
Review Created: 06/16/2017 03:23 PM
Norm S. at Stewart Auto Service Inc. responded on 06/20/2017

I dont know  of any connection  with what was done to loss of gas mileage , but reccomend monitor it over a longer period of time to be sure. We will be glad to check if needed.

Tim F. on 05/13/2017
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Tim said the business was pretty good. The bill could have been smaller.
Vehicle: Ford Explorer
Category: Service
Service Date: 05/11/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 05/15/2017

Thank you Tim for the opportunity to serve you!!

Helen B. on 04/04/2017
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Helen said this business' service was completed an hour late, and she is unsure of why.
Vehicle: Saturn L200
Category: Service
Service Date: 03/29/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 04/10/2017

Thank you Helen sorry we ran late the car before took longer than we expected.

Tammy W. on 03/11/2017
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Tammy said she had to take her vehicle back 3 times.
Vehicle: Hyundai Accent
Category: Service
Service Date: 03/08/2017
Review Created: 03/11/2017
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 03/17/2017

Sorry it took so long Tammy but was glad we got the right part in the end.

Dennis W. on 02/15/2017
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Dennis said the service was longer than expected and one of the wires was not plugged in all the way.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 02/13/2017
Review Created: 02/15/2017
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 02/16/2017

Thank you Dennis for the opportunity to serve you !!

Beverly R. on 01/04/2017
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Beverly said the service was awesome, except one thing. When a staff member called to tell her what was wrong, he made a rude comment that the vehicle had been wrecked. He acted like he was telling her something she did not already know. Everything else was wonderful.
Vehicle: Ford Escape
Category: Service
Service Date: 12/27/2016
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 01/06/2017

Thank you Bevery for the opportunity to serve you!!

Mike C. on 12/03/2016
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Mike said the employees at the business did a good job and he was happy.
Vehicle: Kia Sorento
Category: Service
Service Date: 11/21/2016
Review Created: 12/03/2016
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 12/07/2016

Thank you Mike for being a loyal customer!!

Eddie D. on 10/10/2016
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Eddie said the business does a really good job. They had his vehicle in and out quickly. Danny, in particular, is an excellent mechanic.
Vehicle: Mercury Villager
Category: Service
Service Date: 09/30/2016
Review Created: 10/10/2016
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 10/12/2016

Thank you for the opportunity to serve you

Kristina H. on 09/16/2016
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Kristina said this business had great service and they were extremely nice but they did not fix the problem. She mentioned they did not charge her for the service.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 08/31/2016
Review Created: 09/16/2016
This review was collected via phone interview by Customer Research Inc.
Norm S. at Stewart Auto Service Inc. responded on 10/05/2016

Thank you Kristina for the opportunity to serve you !! 

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