Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

763 Reviews

99% Would Recommend
99% Business Response
Latest Review 5 days ago

Reviews


TJ
TERRY J.
Ozark, MO
Buick Riviera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
great service...EVERYTIME!!!
Been going to Stewarts for over 50 years! It's a family business and so thankful my dad taught me as a teenager where to take my vehicles many decades ago. Norm has serviced all four of my family's vehicles. Got over 340,000 miles out of chevy truck still running great when I traded it in...still driving Pontiac with all most 200,000!!! Those numbers speak for themselves. Needless to say saved me a few dollars over those decades!

thanks Norm and Debbie...you guys run a great business
MUCH APPRECIATED !!!
terry jester
Norm S. from Stewart Auto Service Inc. responded on 04/20/2018

Thank you Terry and family for being a loyal customers!!


KB
KYLE B.
Springfield, MO
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/03/2018
Incompetent
Overpriced. Kept vehicle over time frame without customer acknowledge..waited for us to call first to see what was going on. Unprofessional staff. Front desk lady and the "technician". Puddle under the vehicle and said that was normal. Had to take same car back twice, and now almost three times for the same problem!! Unprofessional. Incompetent. Uncaring.
Norm S. from Stewart Auto Service Inc. responded on 01/04/2018

I'm sorry that you had to bring it back, as we didn't see that it had a second smaller leak. As  I tried to explain to you, there likely isn't a harder car to work on the power steering as a Turbo charged PT Cruiser . We fixed the second leak at no charge. Again I apoligize.


CR
CHRIS R.
Springfield, MO
Nissan Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/20/2016
Not the best service!
I had to take truck back to be repaired eight a second time for loose bolts and then I was left stranded 100 miles from home a few days later for a similar reason, loose bolts in slave cylinder, cost me 200 dollars for work I already paid for, so disgusted I won't even call them back.
Norm S. from Stewart Auto Service Inc. responded on 02/24/2016

Norm call Chris

Norm S. from Stewart Auto Service Inc. responded on 03/01/2016

Chris, I'm very sorry to see that you had problems again. There is no excuse for poor workmanship, but the tech that worked on it had been out with the flu for several days & that was the first day back. Since you didnt respond to my voice message to call me back , Im sending you a check for $250.00 with the hope it softens the aggravation to some degree.


ER
EDGAR R.
Willard, MO
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2014
Ed's Caravan
Work with the customer like family.
Norm S. from Stewart Auto Service Inc. responded on 08/19/2014

Thank you Edger for been a loyal customer!!


MM
MARY M.
Springfield, MO
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
what make stewart so great, is that there good to there customer.
thank for getting me in today..

GS
George S.
Missouri
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
George said they did a nice job, they got it done right on time, and it's working fine. They are very friendly people.
This review was collected via phone interview by Customer Research Inc.

VV
VICKY V.
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2018
Excellent people
People were really polite and helpful which is the first thing one expects. Very satisfied with the service provided, I had a little disappointment with the pricey bill and the car's ac on my first visit as they said they couldn't duplicate the issue but still they charged me $36 for diagnosing a complaint which I already explained them from head to tail, but they changed their impression by very next visit by giving so much information about what's faulty with the ac and they did it for free. They got me, I'm heading their for all my car troubles henceforth.

JA
Jeff A.
Ozark, MO
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Jeff said the staff was excellent, have integrity, and fix things right.
This review was collected via phone interview by Customer Research Inc.

JA
Jeff A.
Ozark, MO
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Jeff said the staff was excellent, have integrity, and fix things right.
This review was collected via phone interview by Customer Research Inc.

KJ
KAY J.
Springfield, MO
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
honest
The only mechanics I trust. Fair on Prices. Won't go any place else.
Norm S. from Stewart Auto Service Inc. responded on 07/12/2018

Thank you Kay for being a loyal customer!


JD
JIM D.
Willard, MO
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Great Service
This is one of Springfield's finest businesses. They have taken care of my vehicles for the past 8 years, that's 5 different vehicles, domestic and foreign brands that they have dealt with. I haven't always been happy with the news they gave me about what broke or needed replacing but I've been happy with their work and they stand behind it. I have recommended them and will continue to do so.
Norm S. from Stewart Auto Service Inc. responded on 07/06/2018

Thank you Jim for being a loyal customer!!


KB
Ken B.
Republic, MO
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Ken said the employees were excellent. They repaired his vehicle at no cost. He has used this business for a number of years.
This review was collected via phone interview by Customer Research Inc.
Norm S. from Stewart Auto Service Inc. responded on 07/10/2018

Thank you Ken for being a loyal customer!!


JS
Jessie S.
Missouri
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Jessie said this business has always done good work and he has never had a problem with them.
This review was collected via phone interview by Customer Research Inc.
Norm S. from Stewart Auto Service Inc. responded on 07/10/2018

Thank you Jessie for being a loyal customer!!


FH
FANNIE H.
Springfield, MO
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2018
Oil change/service
Stewarts has always been kind, friendly, professional, and reasonable. The service on 6/29/18 was no exception.
Norm S. from Stewart Auto Service Inc. responded on 07/02/2018

Thank you Fannie for being a loyal customer!!


ER
EDGAR R.
Willard, MO
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Great service With Great people
Stewart Auto Services als gives me great service for a good price. They are friendly they treat you like family.
They review your vehicle for potential problems that make arise in the future so you are aware of needs for you vehicle.
Norm S. from Stewart Auto Service Inc. responded on 06/22/2018

Thank you Edgar for the opportunity to serve you!!


Verified Customer
Springfield, MO
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Brake service.
As usual work completed took care of our concern. Excellent auto repair facility.
Norm S. from Stewart Auto Service Inc. responded on 06/22/2018

Thank you Doug for the opportunity to serve you!!


NG
Nathan G.
Springfield, MO
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Nathan said it's no fault of the mechanic but the problem he brought it in for wasn't fixed. He did do something else which he appreciates.
This review was collected via phone interview by Customer Research Inc.
Norm S. from Stewart Auto Service Inc. responded on 06/22/2018

Yes Nathan that is unfortunate, we both knew that would be a temporary repair. The estimate we gave you for the A/C compressor is the proper repair, and we will be more than glad to perform the repair if you so choose. Thank you for your patronage.


SD
Scott D.
Missouri
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Scott said the employees went out of their way to find a used part for him so he could afford the service, and it was good.
This review was collected via phone interview by Customer Research Inc.
Norm S. from Stewart Auto Service Inc. responded on 06/19/2018

Thank you Scott for coming in


JN
Joe N.
Springfield, MO
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Joe said she fully trusts this business. The staff never tries to fix anything that does not need repair. They are very helpful. She appreciates them.
This review was collected via phone interview by Customer Research Inc.
Norm S. from Stewart Auto Service Inc. responded on 06/19/2018

Thank you Joe for being a loyal customer!!


JC
Jim C.
Missouri
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Jim said the employees were top of the line. They listened to him, had good communication, and kept him informed.
This review was collected via phone interview by Customer Research Inc.
Norm S. from Stewart Auto Service Inc. responded on 06/14/2018

Thank you Jim for being a loyal customer!!