ReScore Reviews™ (1)
Hello, my name is Nick. I am the manager of Masters. I will admit that I am frustrated over this, and would like for you to know that we tried to go above and beyond to meet your needs. I would like to clarify some of the issues surrounding this situation, as I feel that this review is very misleading. As part of the job to replace the oil pressure sensor, the battery needed to be removed for access to the sensor. This is standard. The wheel was removed only after we informed you that you had a brake caliper that was only held on by one bolt. We let you know that the second bolt that holds the brake caliper would not tighten and the brakes needed repair. After giving you the quote here in person, you approved the repairs. We were able to fix your parts rather than replacing then which saved you some money. You were not charged for any new part, please look again at your invoice. Your glove box handle, this glove box and many plastic components in your car are screwed together with drywall screws and you have previously said that the glove box is screwed shut. I cannot approve a replacement of a glove box that is falling apart after you have put screws all around this interior to hold it together and to screw the glove box shut. It is unreasonable to assume that we will pay for this when we did not damage it. This is preexisting. I personally reviewed this case and concluded that the staff here has handled this to the best of their ability and tried to exceed your expectations. I am sorry to hear that you are unhappy and as always we will keep working hard to maintain our high ratings by reviewing any possible issues and creating solutions both long term and short term. Thank you
We called immediately when we got home to report the problem and were told that they could not find the sale in the computer although they could find the oil change they did for us! This year when we returned we took the tires and the paperwork to them and after 3 weeks of visits to the shop and multiple phone calls, all the manager Nick did was give us the run around. We lost $242 due to their selling is a substandard product. I would discourage anyone from purchasing from this establishment.
Hello, we are glad that we could clear up this misunderstanding. The tech failed to reset the oil reminder in the dash. Our mistake, the oil was definately changed. We will always do our best and honor our word. I hope we can work on this score for you in the future!
First of all, Thank you for taking the time to review our services. After further investigation of this matter, with you and the rim manufacturer, we have found that another tire shop had damaged the rims while installing the tires. We were happy to be able to work with you to find the answer and get your car back on the road. We thank you for your business and hope that we will see you again!
Hello! I am sorry to hear that your unsatisfied. Had you come to me or another associate with any concern we would have done everything in our power to ensure you were happy. All our work is guaranteed.
Unfortunately we were unable to come together on your vehicle repairs. You missed several scheduled appointments and on the one occasion that you made it to your appointment you said the vehicle was no longer acting up and the engine light had gone off, and that you would reschedule at a later date. We never heard back from you after that. We cannot accurately diagnose and repair a vehicle if we cannot get it into the shop to repair. After reviewing the history on this vehicle, I show that you were not charged more than once for any repairs or diagnostic time. We are not perfect and can make mistakes but after reviewing the history, I feel our team went above and beyond to try to accommodate you and your schedule. Again, I am sorry that you are unhappy and we wish you luck on your future repair needs.
Hello Mr. Garcia. Thank you for taking the time to review our service. I see that you have received a $14.99 oil change for this service, and left a 2 star review. I would like to know if there is anything we could have done better to earn five stars. Please contact me directly, and I will make sure your concerns are addressed. Thanks!
Hello! Thank you for taking the time to review our service. I am sorry that your vehicle was not completed quicker than it was. Due to the unpredictable nature of auto repair, all our estimated repair times are just estimates. We do try to keep all vehicles rolling out within our estimated time, however it can quickly shift due to the many possible delays that we can experience in this business. We do recommend that when your vehicle is in need of repairs that you drop off for the day, for most types of repairs. We do understand the need for your vehicle and we always do our best to ensure that yours and other customers cars are handled in the best possible way. We would rather take additional time on any one vehicle than rush them out and sacrifice quality. In the future we will try to communicate better with you regarding your repair times. As always we value your business and hope we can be of service in the future. Thank You!
Hello Maria, I am sorry to hear that you had a damaged tire. After reviewing this, we see on the photos that there is clearly curb damage to the sidewall of the tire. Unfortunantely, this type of damage will not be covered under any warranty. The manufacturer of this value tire will not honor a warranty in this case so we are unable to give it to you for free. I wish we could have helped more!
One great thing about Masters is that they listen to the customers input as a diagnostic tool. They don't interrupt and
say "don't worry, we'll see what's wrong and fix it". They also let the customer know what was done and why.
I had some questions about any effects the "misfires" could have and they were discussed.
That sure beats dealers where you usually don't get to talk to the most knowledgeable person who actually does the work .
After about two hours I discovered that the fuel injector harness had not been reconnected correctly.
It was not locked in, only loosely in place. I snapped it in and everything is now fine.
I hope there was no damage to the Catalytic converter.
Hello, thank you for the feedback! I am sorry to hear that there was an issue. The lock tabs frequently break from age on the fuel injector harness. We would like to see the vehicle to ensure that you will not have any further issues with this and make sure that the harness is secured properly. All our work is covered by our warranty so please do not hesitate to call or come by. We stand behind everything that we do. If we made a mistake, or components are aging, we will happily make it right!
Thanks for your business!
As always, we thank you for your business! There were difficulties with this vehicle but I am glad that we were able to resolve all of the issues for you. We hope that you are completely satisfied with the repairs! We will always stand behind our work if ever there are problems, gladly and without hesitation. Thank You again!
Nick Robin and Team