Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

622 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 4 months ago

Reviews


JS
James S.
Orange City, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2019
Masters Auto Center
The MAC in my area, Orange City, 32763. Is out of business. So what happens to my Life Time wheel alignment and life time breaks ?????

JM
Jerry M.
Sanford, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/18/2018
Terrible Service
I took my car here because the oil light was coming on randomly. The next thing that I knew my driver's side tire was taken off and I was told that I had an issue with a caliber. I have no idea why they took my tire off. The next thing that I knew they had my battery out of my car and never gave me a reason for taking it out. Daryl tried to go into my glove box and the glove box was screwed shot and he tried to open it and broke the latch off they are now saying that it's my fault because I did not tell them that the box could not be opened. They ordered the wrong Caliber and he then said that he repaired the stripped bolt. They are all smiles when you come into the shop but wait until someone is dissatisfied then things change.
Nick R. from Masters Auto Centers responded on 12/19/2018

Hello, my name is Nick. I am the manager of Masters. I will admit that I am frustrated over this, and would like for you to know that we tried to go above and beyond to meet your needs. I would like to clarify some of the issues surrounding this situation, as I feel that this review is very misleading. As part of the job to replace the oil pressure sensor, the battery needed to be removed for access to the sensor. This is standard. The wheel was removed only after we informed you that you had a brake caliper that was only held on by one bolt. We let you know that the second bolt that holds the brake caliper would not tighten and the brakes needed repair. After giving you the quote here in person, you approved the repairs. We were able to fix your parts rather than replacing then which saved you some money. You were not charged for any new part, please look again at your invoice. Your glove box handle, this glove box and many plastic components in your car are screwed together with drywall screws and you have previously said that the glove box is screwed shut. I cannot approve a replacement of a glove box that is falling apart after you have put screws all around this interior to hold it together and to screw the glove box shut. It is unreasonable to assume that we will pay for this when we did not damage it. This is preexisting. I personally reviewed this case and concluded that the staff here has handled this to the best of their ability and tried to exceed your expectations. I am sorry to hear that you are unhappy and as always we will keep working hard to maintain our high ratings by reviewing any possible issues and creating solutions both long term and short term. Thank you


RT
Richard T.
Ormond Beach, FL
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2018 Category: Service
Richard said the service seemed overpriced for what they did.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
Debary, FL
Volkswagen Routan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/24/2018 Category: Service
Brian said on his last 2 or 3 visits to this business before this one, the gentleman behind the counter was great, he got the vehicle back on time, they kept him updated and he was happy. However, this last visit they charged him over $80 even though his vehicle was under warranty and he has never had to pay for service on it before. When he got the vehicle home and went to check the coolant level, he found water in the reservoir and not coolant. In addition, they replaced the starter but it did not fix the problem so he will have to take another day off work in order to take the vehicle to another facility. He would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

KM
Kathleen M.
Basom, NY
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/13/2018
Disgruntled Customer
We purchased 2 camper tires last year while vacationing in Fl. We had not put 1300 miles on the tires and had to replace them because the 2 outside treads were worn off. The miles were put on on 3 days while traveling home.
We called immediately when we got home to report the problem and were told that they could not find the sale in the computer although they could find the oil change they did for us! This year when we returned we took the tires and the paperwork to them and after 3 weeks of visits to the shop and multiple phone calls, all the manager Nick did was give us the run around. We lost $242 due to their selling is a substandard product. I would discourage anyone from purchasing from this establishment.

RS
Ryan S.
Deland, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2017
Oil change
I went for a oil change and a couple days after my oil change a repair light when off on my dashboard the car notified me that I need a oil change. That tells me they did not even change my oil they stole my money so ticked off nothing they say or do can make me trust these people they are terrible in my opinion. Don't come here
Nick R. from Masters Auto Centers responded on 01/10/2018

Hello, we are glad that we could clear up this misunderstanding. The tech failed to reset the oil reminder in the dash. Our mistake, the oil was definately changed. We will always do our best and honor our word. I hope we can work on this score for you in the future! 


MC
Maria C.
Deltona, FL
Ford Edge
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/28/2017 Category: Service
Maria said she had purchased four tires at the business and one of the tires got damaged. When she went to return it and showed them her receipt as proof, they refused to pay for the defective tire. They told her she was responsible for what happened to it. She ended up having to spend $130.00 for another tire. She would never go back there again.
This review was collected via phone interview by Customer Research Inc.
Nick R. from Masters Auto Centers responded on 03/29/2017

Hello Maria, I am sorry to hear that you had a damaged tire. After reviewing this, we see on the photos that there is clearly curb damage to the sidewall of the tire. Unfortunantely, this type of damage will not be covered under any warranty. The manufacturer of this value tire will not honor a warranty in this case so we are unable to give it to you for free. I wish we could have helped more! 


MG
Michael G.
Orange City, FL
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/03/2017
Not the best service
Had to bring my vehicle back to these guys on two different occasions for engine light malfunction. Both times I was charged more money to fix the problem. I found a better place that gets it right the first time.
Nick R. from Masters Auto Centers responded on 01/04/2017

Hello! I am sorry to hear that your unsatisfied. Had you come to me or another associate with any concern we would have done everything in our power to ensure you were happy. All our work  is guaranteed.
Unfortunately we were unable to come together on your vehicle repairs. You missed several scheduled appointments and on the one occasion that you made it to your appointment you said the vehicle was no longer acting up and the engine light had gone off, and that you would reschedule at a later date. We never heard back from you after that. We cannot accurately diagnose and repair a vehicle if we cannot get it into the shop to repair. After reviewing the history on this vehicle, I show that you were not charged more than once for any repairs or diagnostic time. We are not perfect and can make mistakes but after reviewing the history, I feel our team went above and beyond to try to accommodate you and your schedule. Again, I am sorry that you are unhappy and we wish you luck on your future repair needs. 


AR
Anthony R.
Deltona, FL
Volkswagen Jetta
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/01/2015 Category: Service
Anthony said he had a tire rotation but two tires broke after he left so he had to take it back.
This review was collected via phone interview by Customer Research Inc.
Nick R. from Masters Auto Centers responded on 08/05/2015

First of all, Thank you for taking the time to review our services. After further investigation of this matter, with you and the rim manufacturer, we have found that another tire shop had damaged the rims while installing the tires. We were happy to be able to work with you to find the answer and get your car back on the road. We thank you for your business and hope that we will see you again!

Nick Robin
Manager


TT
Trudy T.
Orange City, FL
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
They do good work and stand behind it!
Nick has been repairing our cars for years- probably 10 years or more. We have followed him from several stores. His crew does honest work and they stand behind their work. It's just that simple.

JE
Janice E.
Orange City, FL
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Janice said she is a new customer and is really happy with this facility.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Deland, FL
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Precise and professional
A great alternative and economic benefit than going to a dealership.

MV
Maria V.
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019
Excellent
Excellent service, the location is very clean and the staff is very professional.

DM
Don M.
Deland, FL
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019
Hometown feeling!
Nick has a good team working on the cars. No complaints. Up front.

Verified Customer
Orange City, FL
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019
Always a pleasure
Very good place

Verified Customer
Orange City, FL
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019
Great as usual!
I love this place

MC
Micheal C.
Debary, FL
Chevrolet Captiva Sport Fleet
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/23/2019 Category: Service
Michael said they quick friendly and reasonably priced.
This review was collected via phone interview by Customer Research Inc.

VD
Vicky D.
Deltona, FL
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Vicky said they are very friendly. She can call them in the morning and they will get her in on the same day for her oil change.
This review was collected via phone interview by Customer Research Inc.

WD
Will D.
Debary, FL
Land Rover LR4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Will said he's very happy with the very good service. His vehicle is running excellent now.
This review was collected via phone interview by Customer Research Inc.

HZ
Holly Z.
Orange City, FL
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Friendly, fast and reasonably priced
Good service. The people are friendly and the prices are reasonable. Also, the 2 year, 24,000 mile warranty is great.