Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

489 Reviews

98% Would Recommend
Latest Review about 9 hours ago

Reviews


JC
Joseph C.
Bakersfield, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
prompt repair
new resident to bkfld from tehachapi. my former mechanic recommended darrel's as honest and fair. took my truck in at 3:30 for electrical problem. could not drive it back to tehachapi. truck was ready next day. price was fair and biggest expense was parts, not labor. we were on our way back from LA and called darrell's and told him we would be late to pick up truck. he stayed open a bit after normal closing so i could have truck ready early next morning. confirmed my former mechanic's recommendation.

Verified Customer
Bakersfield, CA
Ford Econoline Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/09/2018
Not great
I took my car here telling them it wouldn't start. I am NOT a mechanic which is why I took it to a mechanic! This mechanic essentially told me he didn't look at my car, he just ordered me a new starter based off what I told him was wrong! Again I say I AM NOT A MECHANIC! WHY WOULD HE GO OFF WHAT I SAID AND NOT EVEN LOOK AT MY CAR!? I spent 300 dollars on a starter I did not need just to turn around and have him tell me it was just my battery all along!! After the 300 plus I spent on a starter he wanted another $150 for a new battery!!!! Not only was he rude but he didn't offer to make up for his mistake. I went to a-1 battery on Rosedale hwy and they installed a new battery for 40 bucks!! I do not recommend darrels!!!

DE
Daniel E.
Bakersfield, CA
Mazda B2600i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2018 Category: Service
Daniel said the staff at the business were friendly and east to talk to. However, they did not resolve the problem. They did some work, but he is still having the same issue.
This review was collected via phone interview by Customer Research Inc.

DT
David T.
Wasco, CA
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/14/2017 Category: Service
David said the employees were not able to help with the check engine light.
This review was collected via phone interview by Customer Research Inc.

LS
Linda S.
Bakersfield, CA
Cadillac CTS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/12/2016 Category: Service
Linda said she had to keep going back to this business for 2 months to fix her vehicle. When they had her vehicle, she had to call in herself for status updates.
This review was collected via phone interview by Customer Research Inc.

LS
Linda S.
Bakersfield, CA
Cadillac CTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2016 Category: Service
Linda said their vehicle still has problems. She would not recommend this facility.
This review was collected via phone interview by Customer Research Inc.

MN
Michael N.
Bakersfield, CA
Mitsubishi Mirage
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2016 Category: Service
Michael said it took 45 days to fix the vehicle and it's still making noises. He will have to take it back. There was no communication and he had to keep calling them. The bill ended up being $500 more than the original estimate.
This review was collected via phone interview by Customer Research Inc.

RH
Richard H.
Bakersfield, CA
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/10/2015 Category: Service
Richard said this business was to get his vehicle ready for a smog test. They told him his vehicle would not pass and did not do any repairs. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

MM
Michaela M.
Eloy, AZ
Ford Mustang
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/13/2014 Category: Service
Michaela said the employees were very rude and she had to get their attention when she arrived. They left her vehicle parked near a busy street with the doors unlocked and the windows down. Due to this experience, she would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

RW
Robb W.
Bakersfield, CA
Dodge Intrepid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
I'm not walking
These guy are just Awsome
Glad I switched to Darrell's automotive repair shop service and concern of your automobile is top-notch

Verified Customer
Bakersfield, CA
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Satisfied
Thankyou Darrell

TD
Todd D.
Bakersfield, CA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
Highly recommend Darrel's.
Another home run for Darrel's. They got me in and out. Solved all of my issues, and did some maintenance that was upcoming.

DL
Debbi L.
Bakersfield, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019
Customer Service/ Trustworthy/ Knowledgeable!
once again, I’m very satisfied with the service at Darrell’s Automotive. I would highly recommend them. Definitely a 5 star business!!!

ET
Eduardo T.
Buttonwillow, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019
Great service
Very helpful, quick and did a great job

MT
Mike T.
Bakersfield, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019
Review
Honest people and fast service

FR
Frank R.
Bakersfield, CA
Cadillac STS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019
great service
great job and good communicaton

BM
Bob M.
Bakersfield, CA
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019
Majstc
The work was in a timely matter and did a great job

PC
Paul C.
Bakersfield, CA
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Paul said Darrel is a wonderful mechanic and has great customer service skills.
This review was collected via phone interview by Customer Research Inc.

CE
Carol E.
Bakersfield, CA
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019
Great service
From Smog check to engine replacement , Darrells can do it all and well !

CO
Christina O.
Bakersfield, CA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019
Good service
Service was fast for my smog check thank you!