Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

143 Reviews

99% Would Recommend
Latest Review over 3 years ago

Reviews


CG
Caitlyn G.
Lackawanna, NY
Chevrolet Impala
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/15/2015
Great People, but a little too helpful
I brought the car in for an oil change, Just an oil change, and surprise of surprises they rotated my tires for an extra 30$ that I wasn't expecting and hadn't asked for.... wonderful.
Christopher G., Owner from Don's Auto responded on 02/16/2015

Caitlyn  Certainly did not mean to overstep our bounds, we should have called first. We are more than willing to either refund the $20.00 that was charged or credit, towards any other service needed in future. 



Christopher J Grzybowski
Owner
716-825-0676

JC
Jose C.
Lackawanna, NY
Toyota Celica
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/22/2015 Category: Service
Spoke with Hope. She said when the vehicle was picked up, they caused another problem because they ripped out a wire in the sensor. She is going back when other parts come in and is making sure this is taken care of.
This review was collected via phone interview by Customer Research Inc.
Christopher G., Owner from Don's Auto responded on 07/24/2015

Hope,  We at Don's Auto Pride ourselves with  not only repairing vehicle the right way but standing by the repairs that we make. I believe that we handled the problem professionally  and to your satisfaction.                                                                                           



Christopher J Grzybowski
Owner
716-825-0676

KC
Khadijah C.
Lackawanna, NY
Saab 9-3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/02/2015 Category: Service
Khahijah said this business overcharges for their services, and for this reason he would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Christopher G., Owner from Don's Auto responded on 05/05/2015

Mr.Khahijah

        Reviewed the invoice, noted that your vehicle was self diagnosed and part was provided. We are not sure of where you are comparing pricing but are sure we were very much in line
Again thank you thinking of us and your feed back

Christopher J Grzybowski
Owner
716-825-0676

RM
Robert M.
Holland, NY
Jeep Wrangler
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2014 Category: Service
Robert said this business did not really fix anything on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Christopher G., Owner from Don's Auto responded on 09/23/2014

Robert is correct in stating no service had been performed. It was a 2nd party insurance claim  waiting for insurance adjuster to make a determination.

Christopher J Grzybowski
Owner
716-825-0676

DL
Daniel L.
Lackawanna, NY
Saturn Vue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2015 Category: Service
Daniel said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

JL
Josua L.
Buffalo, NY
Oldsmobile Aurora
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2015 Category: Service
Josua said this business provides pretty good service.
This review was collected via phone interview by Customer Research Inc.

SC
Sam C.
Orchard Park, NY
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2015
SERVICE
APP'T ON TIME, ANSWERED ANY/ALL QUESTIONS.
GOOD PRODUCTS/PRICE.

JL
Janet L.
Lackawanna, NY
Dodge Caliber
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2015 Category: Service
Janet said this business did a really good job for her.
This review was collected via phone interview by Customer Research Inc.

NM
Nick M.
Buffalo, NY
Suzuki Reno
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2015 Category: Service
Nick said he had a good experience with the business. They are awesome. Chris was very friendly and knowledgeable. He said it took most of the day to complete, but it was okay because he was at work.
This review was collected via phone interview by Customer Research Inc.

AW
Angela W.
Lackawanna, NY
Dodge Neon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2015 Category: Service
Angela said the business fixed her transmission, but they forgot to put transmission fluid in it and she had to return to get that rectified.
This review was collected via phone interview by Customer Research Inc.

KP
Ken P.
Lackawanna, NY
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2014 Category: Service
Ken said the business was very friendly but they were overpriced. He hopes they keep up the good work.
This review was collected via phone interview by Customer Research Inc.
Christopher G., Owner from Don's Auto responded on 11/18/2014

We appreciate the input, Ken. We did some research on Mobil1 oil for your oil change (which included a $15 rebate). There are alternatives for a full synthetic oil that I think you would be happy with. Let's talk next time you're in for an oil change. 

Christopher J Grzybowski
Owner
716-825-0676

BG
Bill G.
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2014 Category: Service
Bill said the guys at the facility are courteous, helpful and timely. They are upfront and honest.
This review was collected via phone interview by Customer Research Inc.
Christopher G., Owner from Don's Auto responded on 11/18/2014

Thanks, Bill!

Christopher J Grzybowski
Owner
716-825-0676

PM
Pat M.
Holland, NY
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2014
friendly
I am very happy with place and people my only comment would be that they could use a nicer more private bathroom for ladies and one for men odors to be honest but that is only a conveiuoius
Christopher G., Owner from Don's Auto responded on 11/18/2014

Patty, you will be pleased to know I put a candle in the bathroom and are getting a portable radio for ya! 

Christopher J Grzybowski
Owner
716-825-0676

JD
Judy D.
Lackawanna, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2015 Category: Service
Judy said she is very pleased with the service and cost at the business.
This review was collected via phone interview by Customer Research Inc.

TL
Teresa L.
Lackawanna, NY
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2015 Category: Service
Teresa said the business did a really good job and they treated her very nicely.
This review was collected via phone interview by Customer Research Inc.

MS
Meredith S.
East Aurora, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2015 Category: Service
Meredith said this business took her in on short notice and she was pleased with them.
This review was collected via phone interview by Customer Research Inc.

AL
Amy L.
Lackawanna, NY
Ford Freestar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2015
Always excellent.
I've been using these guys for almost 20 years. They've never let me down.

ES
Elizabeth S.
Orchard Park, NY
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2015 Category: Service
Elizabeth said this business was very good and she knows everybody there personally.
This review was collected via phone interview by Customer Research Inc.

DC
Donald C.
Rochester, NY
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2015
Don's is the greatest
Absolutely the best auto repair experience I've ever had. Fast, courteous, and they even gave me a ride to a business appointment. I will be returning, from Rochester, when I need tires, because it is well worth the trip.

GM
George M.
Buffalo, NY
Hummer H3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2015
Great Service
Just like always,great,fast,courteous service.

Displaying Review 1 - 20 of 143 in total