Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

593 Reviews

100% Would Recommend
Latest Review about 15 hours ago

Reviews


CJ
Chris J.
Edmond, OK
Chevrolet Suburban
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2016
Service
Awesome service!

PA
Patty A.
Edmond, OK
Buick Regal
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/16/2015 Category: Service
Patty said the service they did was good. She was getting ready to go on a trip and a test drive was done. When she picked it up, the blinker lights were not working. This business usually gives good service but she will not return. She was told there were other vehicles ahead of hers and she should have been helped in the first place. She decided to go to another business to have it fixed. That business fixed it that same day. She would not recommend them to other because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

JC
Joel C.
Edmond, OK
Chevrolet Corvette
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/16/2019 Category: Service
Joel said all the work asked of the staff to be done was not completed. On pick up there were some parts not attached fully and parts broken.
This review was collected via phone interview by Customer Research Inc.

HA
Hussain A.
Edmond, OK
BMW M5
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/13/2018 Category: Service
Hussain said he was not fully satisfied with the service at this business because the alignment on his vehicle was not fixed. He had tried to fix the issue himself but discovered he needed help so he went to this business and explained to him what he had done and what he needed them to do. It was not done.
This review was collected via phone interview by Customer Research Inc.

WT
William T.
Oklahoma City, OK
Chevrolet Equinox
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2018 Category: Service
William said they worked on it, but it broke down again. It didn't get fixed, but they were nice.
This review was collected via phone interview by Customer Research Inc.

LC
Lillian C.
Edmond, OK
Dodge Dynasty
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2017 Category: Service
Spoke with Steve. He said he has always taken his vehicle to this business due to the thorough job they do. They change the oil, check the belts and engine out. They let him know if there is something he needs to be concerned about, which is why he pays a little more for the service.
This review was collected via phone interview by Customer Research Inc.

ML
Mark L.
Edmond, OK
BMW 5 Series
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/31/2017 Category: Service
Mark said this business did a good job trying to fix his vehicle and they responded to his desire to fix it correctly but it still has issues. He is not sure if they can actually fix it.
This review was collected via phone interview by Customer Research Inc.
Brian T., Owner/Operator from Brian's Automotive Services responded on 09/23/2017

Mr Littell,   I'm sorry to hear that your still having a issue I was not aware. I would like to have the opportunity to make sure your problem is resolved and take care of it for you. Please let me know when a good day would be for you to bring it in so I can schedule you please and give me the chance to fix your problem.  
Thank you, Brian 


DY
Diann Y.
Oklahoma
Nissan Versa
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2017 Category: Service
Diann said she asked this business to tighten her battery but when she picked it up, it had not been done.
This review was collected via phone interview by Customer Research Inc.
Brian T., Owner/Operator from Brian's Automotive Services responded on 01/19/2017

I would first like to apologize for not tightening up your battery cables for you.  I did look at the ticket and the only thing I saw was a note that the customer had replaced their battery.  I asked the service advisors about it and they apologized for missing that detail for you. I would be more than happy to take care of it at no charge for you if you would still like them done.  Please let me know if there is anything at all that I can help you with.  Thank you and once again I apologize for missing that     

Brian Thompson


MN
Mike N.
Edmond, OK
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/25/2016
Flat tire
Pulled in to get flat fixed. Small nail in Nitrogen filled tire. Fixed w/plug & no nitrogen so air put in tire??? Been less than 2 weeks & tire loosing air. Will have to take to a competitor who has nitrogen & can fix a flat right. Sorry guys🤔. Seems a high end auto shop like urs who does cool wheels & tires & has great customer service & follow up email would have got 5 stars on this easy review. U got to have what today's car's need like nitrogen & be able to properly fix a flat, especially on the performance vehicles I send ur way. Please consider & I'd love to update my review to 5+ stars. Thanks

CS
Clayton S.
Edmond, OK
Chevrolet Sonic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/06/2015 Category: Service
Clayton said that this business was average and that he was not blown away by their fees and their time.
This review was collected via phone interview by Customer Research Inc.

CP
Carl P.
Eureka Springs, AR
Chevrolet Tracker
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/14/2015 Category: Service
Carl said the business did not fix the problem with his vehicle.
This review was collected via phone interview by Customer Research Inc.

RM
Roy M.
Edmond, OK
Ford Ranger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/21/2015 Category: Service
Roy said he does not think this business finished working on the problem. The check engine light is still on.
This review was collected via phone interview by Customer Research Inc.

EJ
Eric J.
Guthrie, OK
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Eric said the business does have high prices. He will recommend them to others, if they do not mind the price.
This review was collected via phone interview by Customer Research Inc.

DA
Don A.
Edmond, OK
Mercedes-Benz ML350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/07/2019
Oil change service
Good timely work
Inspection sheet have to be filled and made available with the bill as a standard. Unfortunately this is only made available if requested prior to service.

JJ
Jeff J.
Edmond, OK
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Jeff said the business did all the work asked to do. They have decent prices, also.
This review was collected via phone interview by Customer Research Inc.

AH
Austin H.
Edmond, OK
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018 Category: Service
Austin said everything at this business turned out perfectly but it took an hour longer than he thought it would take.
This review was collected via phone interview by Customer Research Inc.

AH
Aibrahim H.
Oklahoma
Mitsubishi Outlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Spoke with Sevim. She said this business was well organized and got them scheduled on time. It was a perfect experience.
This review was collected via phone interview by Customer Research Inc.

GC
George C.
Oklahoma City, OK
Mazda CX-5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2018 Category: Service
George said this business did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

JB
Jacob B.
Ponca City, OK
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Jacob said his vehicle is still having the same problem. It is still vibrating and he is going to call them himself.
This review was collected via phone interview by Customer Research Inc.

JA
Johnathon A.
Piedmont, OK
Mitsubishi Mirage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Johnathon said it took a bit of time, but he was informed of that. He uses them quite frequently.
This review was collected via phone interview by Customer Research Inc.

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