Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

107 Reviews

93% Would Recommend
Latest Review over 4 years ago

Reviews


MD
MICHAEL D.
San Diego, CA
FORD EXPLORER
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2014 Category: Service
You are not looking for an answer
Didn't rotate tired. Don't know what else they may not have done

DB
DAVID B.
Spring Valley, CA
FORD FOCUS
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/24/2014 Category: Service
Customer service - the wrong way
Had my Focus in service for an oil change and to check the "check engine" light that had turned on. The following interactions occurred:
1. Gave new phone number to service rep. upon which it was NOT used, did not receive phone messages. I was able to contact the service department to gain updates.
2. After paying at the cashier, waited for my focus to be brought out. After waiting in the lounge, noticed my focus outside. Went out, no key, no attendant. Went to ask the cashier for my key, where she handed it to me, with no explanation of why the attendant did not find me sitting in the lounge.

This is not the level of customer service that I have received over the years and for multiple vehicles. All staff were professional, just seemed to not pay attention to detail on that day.

JS
JUSTIN S.
Pine Valley, CA
FORD RANGER
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/23/2014 Category: Service
No charge for any work yet, but my truck has been to the shop way to many times
I bought a new ford ranger over three years ago from Drew Ford and it has been to the dealership 9 times for warranty work. I have an initial low idle at stops that 2 private mechanics and 1 Ford service rep associated to my catalytic converter failing at 53k. I've been told it's the IAC valve sticking but it doesn't throw any codes. I gave Drew ford the last shot to correct this and my new oil consumption problem. 4 days into having my truck I get a call that the mechanic wants me to come in to talk to him. When I meet the mechanic he tells me the service rep didn't leave him any notes to go off of. A simple phone call could have done in my eyes. They had the truck for 8 days and said nothing was wrong with it. When they pulled the truck around I opened the door to get in and immediately my wife and I smelled cigarette smoke and saw stains on the drivers seat. Then, I pulled in the driveway ten minutes ago and the idle was real unhappy at 400 rpm for about 10 seconds until it finally found a constant rpm at about 800-900rpm. I can't spend anymore time chasing these issues. It's time for a new work truck at only 60k miles.

KG
KENNETH G.
El Cajon, CA
FORD SUPER DUTY F-250
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/23/2014 Category: Service
Sorry, not the people at fault
So here's the problem. I have a 2008 Super Duty Diesel F250. This motor is terrible and FORD won't do anything about it. In the past three months, I have had to replace the Tranny and the High Pressure Fuel Pump. That totals about $8500.00+. This is all prior to 106K miles. The salesman promised 15 miles to the gallon (I get barely 11) and a 200K+ motor before major maintenance. Do not believe what you hear from Drew Salesmen! Do not believe that you are getting a quality product from FORD! The Tech was fine and the Service Rep was fine, but......

LS
LENORA S.
FORD ESCAPE
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/19/2014 Category: Service
You lied to me.
I'm 85 and on a fixed income. When I was there I was told that I had a tire with a nail in it and it was not repairable. Besides all my tires needed to be replaced. I took my car to Costco and they removed the tire and showed me that there was no nail in the tire and that none of my tires needed to be replaced. Now I don't trust anything that any of you tell me. You also replaced my battery. Now I wonder if that was necessary.

DM
DAWN M.
San Diego, CA
FORD FUSION
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/17/2014 Category: Service
Will not go back
I have bought 6 cars from Drew Ford in the past and always have had them serviced here as well. However, they have now lost all my business

ML
MICHAEL L.
El Cajon, CA
FORD FUSION
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2014 Category: Sales
Well it was when it was Drew?
Don't know yet since it has been sold, but probably not!

KV
KENNETH V.
Boulevard, CA
FORD F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2014 Category: Sales
Freindly and Experienced Sales Reps
My wife and I had a great experience buying our 2014 F150. Our sales rep (Manual Colon) was friendly and experienced.

AB
AARON B.
Lakeside, CA
FORD FOCUS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2014 Category: Sales
Best experience
This is the second car I have purchased from Drew and I received the same level of service both times.

SF
SARAH F.
Lakeside, CA
FORD ESCAPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2014 Category: Sales
Friendly Customer Service
I was very satisfied with my visit. It was not all long and drawn out either. The nice salesman let me pick what I wanted and then told me every detail about that car. No pressure!!

BP
BRAD P.
El Centro, CA
FORD F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2014 Category: Sales
Sales Team
Had a quick pleasant experience

RM
RANDALL M.
FORD FUSION
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2014 Category: Sales
Knowledgeable and Nice Sales Staff
I truley enjoyed my buying experience at Drew Ford. This may be the first time I have purchased a car and can say that.

BK
BERNARDO K.
FORD F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2014 Category: Sales
No pressure to buy, were very informative and helpful
Great experience.

PO
PATRICK O.
FORD EXPLORER
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2014 Category: Sales
Prompt service
Fair price

CC
CURT C.
FORD EDGE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2014 Category: Sales
Car Purcahse Experience
The team at Drew Ford respected my time and gave me exactly want I wanted and needed in a new vehicle...very professional.

AL
ANDRIENNE L.
FORD ESCAPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2014 Category: Sales
Relaxing, no pressure experience
Really felt comfortable and at ease during the whole process; I never felt pressured.

JE
JOHN E.
San Diego, CA
FORD ESCAPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2014 Category: Sales
The staffs attention and courtesy.see above
Particularly Mike Pereyra and Chad Smith were excellent.

AF
ALFREDO F.
Jamul, CA
FORD FOCUS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2014 Category: Sales
customer service
Great customer service, very friendly and efficient.

EN
EVERETT N.
FORD F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2014 Category: Service
Smooth servicing.
Just regular servicing with no recommendations for anything else.

NB
NICHOLAS B.
FORD FOCUS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2014 Category: Sales
No Pressure
I've been to my fair share of car dealerships, and this was the first and only that I didn't feel pressured. Overall, great service!

Displaying Review 1 - 20 of 107 in total