Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

524 Reviews

99% Would Recommend
Latest Review 13 days ago

Reviews


JM
JENNIFER M.
Napa, CA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Great, prompt service
Staff is very friendly and my oil change was done very quickly.

MH
MARIAN H.
Napa, CA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Excellent
Efficient

MG
Maria G.
Napa, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Maria said that she recommends this business often to friends and family.
This review was collected via phone interview by Customer Research Inc.

JV
Joseph V.
Napa, CA
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Joseph said this business is fast.
This review was collected via phone interview by Customer Research Inc.

KF
Katrina F.
New York, NY
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Katrina said Mauie and the staff were great. The diagnosis they made was right, and the communication was good.
This review was collected via phone interview by Customer Research Inc.

DB
Diane B.
Napa, CA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Diane said the business is awesome. They are nice. They take her in right away. They are efficient. The employee that answers the telephone is so nice.
This review was collected via phone interview by Customer Research Inc.

CP
Clint P.
Napa, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Clint said the staff always help him when he's in a bind.
This review was collected via phone interview by Customer Research Inc.

NL
Nathan L.
Napa, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Nathan said the staff were very knowledgeable. Even without coming in they solved his problem so he decided to bring his business to them. They explained everything. It went well.
This review was collected via phone interview by Customer Research Inc.

PH
Paula H.
Napa, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Paula said that she had no complaints and the staff were very nice.
This review was collected via phone interview by Customer Research Inc.

DD
Dilraj D.
Napa, CA
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Dilraj said the service was really good. The staff explained everything. She stated she felt they did not take advantage of her. They advised her on repairs she did and didn't need.
This review was collected via phone interview by Customer Research Inc.

MG
Mark G.
Napa, CA
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Spoke with Mark's wife. She said this business did a great job and they did more things than she expected for a tune up. She said they will be back.
This review was collected via phone interview by Customer Research Inc.

AC
Anita C.
Fairfield, CA
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Anita said the service at this business was quicker than she first thought and her vehicle sounds wonderful.
This review was collected via phone interview by Customer Research Inc.

JH
JOSE H.
Napa, CA
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Silver Auto Repair Service
Took in a 2005 Lexus 330 suv for a rear end brake job. I had called previously and Maui, the representative indicated an estimate and indicated they opened at 9a.m.
Arrived at 9:15, did the paper work and was informed he would call in case the rotors needed to be replaced. I was pleasantly surprised to receive a call about an hour later saying the car was done and there was no need to replace the rotors.
Maui was a pleasant greeter, the shop was extremely well organized and clean. Silver provided a 24 month guarantee for their service.
Siler has 3 mechanics to serve repairs, this is my second experience at this shop and I will definitely br returning for future car service. Professional, friendly location!

KW
Katie W.
Vacaville, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Katie said the business is awesome and Maui is very customer friendly.
This review was collected via phone interview by Customer Research Inc.

LM
LYNNE M.
Napa, CA
Hyundai Elantra Touring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
So awesome!
From the phone call to Maui to arrange an appointment to the day of the service I could not be happier. They are so professional and helpful. What great service. I am so glad we found Silver Auto.

LM
Luis M.
Napa, CA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Luis said everything went smoothly. The mechanic gave him service suggestions in order of importance.
This review was collected via phone interview by Customer Research Inc.

JC
Joe C.
Napa, CA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Joe said the staff at this business did everything he asked for his vehicle. They were friendly, courteous, and did the repairs quickly.
This review was collected via phone interview by Customer Research Inc.

SO
Steve O.
Napa, CA
Buick Park Avenue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Steve said the business is able to take him in pretty quickly. The staff are professional and competent. Their prices are a little higher than other facilities, however, they provide good customer service.
This review was collected via phone interview by Customer Research Inc.

MW
Marina W.
Vallejo, CA
Acura ILX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Marina said the staff are very friendly and honest. She trusts them, they're understanding, and accommodating.
This review was collected via phone interview by Customer Research Inc.

DO
Daniel O.
Napa, CA
Chrysler 200
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Daniel said he feels like he was taken advantage of at this business. He tried talking to the owner, and he was no help at all.
This review was collected via phone interview by Customer Research Inc.

Displaying 1 Review