Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

524 Reviews

99% Would Recommend
Latest Review 13 days ago

Reviews


DO
Daniel O.
Napa, CA
Chrysler 200
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Daniel said he feels like he was taken advantage of at this business. He tried talking to the owner, and he was no help at all.
This review was collected via phone interview by Customer Research Inc.

EB
EDDIE B.
American Canyon, CA
Chrysler PT Cruiser
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2017
2 grand... 🤤
Feel foolish. Minor leaking from the area of the coolant reservoir and very intermittent over heating. Over 2 grand later has me doubting that all of the work was essential.
Water pump, timing belt, radiator, fan and fan motor, all drive belts, hoses numerous gaskets,seals and o rings . More, but I think I made my point.... the parts removed seemed to be in decent condition. I only hope that I did not burn hundreds of dollars that I do not have. I was told that once the water pump were removed that all of the additional work was simplified. Opposed to having to gain access to the parts by taking all of the the water pump related parts off a 2nd time. 70,000 miles seems low to be in such disrepair. I kept hearing that the time to address the "problems" was when the pump assembly was torn down. Seems logical, but the sick feeling that I spent hundreds unnecessarily is haunting. They were generous with their prices of parts, and actually threw in the radiator at cost. Not sure yet what I feel about the company, but pray that my trust was warranted.
Pat & Jackie S., Owners from Silver Auto Service responded on 04/21/2017

We are sorry that the customer feels this way and we did not perform any work without his consent.
We knew from the start that his finances were tight, and due to that we informed him of the leaks, but made sure that he understood that the fan motor was causing the overheat due to not working at low speeds and at idle. However, it was his decision to repair the leaks, which under pressure were constant and moderate to heavy.
Due to the water pump leaking we recommended changing the timing belt as well since it would only be the cost of the parts. He agreed.
Once the timing cover was removed we found the camshaft seals leaking as well. On this vehicle there is an o-ring that goes on the water pipe that connects to the water pump and is recommended to be changed at the same time. We recommended this.
Serpentine belts were cracking, so those were recommended as well.
When putting the vehicle back together the upper radiator hose connection on the radiator was crumbling on the outer lip. We could not ensure a proper connection. Due to their financial situation and this being an additional and unexpected repair, we recommended it and offered it at cost.
All additional belts, gaskets, seals, and radiator were given with no additional labor either, and they were given a 20% discount as well.
The customer was given a choice all along the way and no work was completed without his decision. We understand that 70,000 miles are low, but the vehicle is also 16 years old, and we are more than happy to supply them with the pictures of the leaks as they were seen on the vehicle and the puddles they were making under pressure.
He and his wife were very nice people and we know that they are carrying a huge responsibility in their life. We honestly do not know what more we could have done to earn their trust, but we do hope they will consider us again in the future. 


SG
Steve G.
Napa, CA
Ford Ranger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/11/2016 Category: Service
Spoke with Marilyn. She said they were not happy with the repairs done at this business. They had taken their vehicle there before for a tune-up. This time it needed a fuel pump replaced and it was put on the diagnostic machine for $900. After the service, her vehicle was still not running right. They wanted to charge her again for a diagnostic which she cannot afford.
This review was collected via phone interview by Customer Research Inc.
Pat & Jackie S., Owners from Silver Auto Service responded on 10/12/2016

Unfortunately, what the cusotmer neglected to mention is that the vehicle was towed in for not starting and that no other symptoms or concerns were expressed to us by the customer. The diagnosis was one hour of labor only, and the total for diagnosis, parts and repair were actually $819.59. It was only after the vehicle was repaired, running and picked up that the customer returned days later and informed us that the vehicle was running poorly on the freeway prior to the no start issue. They also explained that even after the fuel pump was replaced they were still encountering the issue on the freeway only. We explained to the customer that the initial problem of the vehicle not starting was rectified, and that the issue he was now describing was a separate issue and would require additional diagnosis. We also informed them that had they let us know that their was a prior issue, and other symptoms that we could have helped them while it was still here. They said they would bring it back at another time and we were waiting for them to schedule an appointment.


GS
GARY S.
Napa, CA
Nissan Xterra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/20/2016
Can't get a straight answer from Silver Auto and basic repairs take too long
Whenever I take my car in, they can never give me a straight answer on when my car will be ready. I've had some simple repairs that other dealers said they could do within a 4 hour window. I've waited 2-4 days for minor repairs with a scheduled appointment. They seem to to work on a couple cars then after a while your car goes up for some diagnosing, then without completing the diagnosis or work they go and work on some other cars. then in a day or two they get back to yours and if you're lucky they finish the work. In my experience they don't. They diagnose some more and eventually they get to that phase where they are about to work on it. After a couple of disappointing times with this A&Bing they do on cars, I called a few other dealers and they were able to give me good time frame estimates on repairs. I don't think I've ever once gotten a straight answer from silver about a time frame or anything. They never call me with updates. I always have to call them only to hear they are busy with other cars. They usually call only when they figure out what to charge me. They've done some decent work, but the length of time it takes and the lack of informing the customer is too much. The end costs repair are always more expensive then the initial diagnosis. They need to hire more mechanics and give customers better time frames and call them back. I'll be taking my business elsewhere.

CH
Carla H.
Fairfield, CA
Hyundai Santa Fe
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/27/2016 Category: Service
Carla said the counter person at this business was very nice, polite and helpful. He went above and beyond to assist her, but the service was a lot longer than promised.
This review was collected via phone interview by Customer Research Inc.

PC
PATRICK C.
Yountville, CA
Buick LeSabre
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2015
Overcharged?
I am not quit sure how to express myself with regards to the pricing. I am a retired Veteran in Yountville. I believe I was overcharged. I was charged 67.50 for 15 minutes work. I did ask for Patrick (owner) was told he was not in, bummer, I hope. I did not ask if that charge was a flat rate or what, but still. At $67.50 X 4 (15 minutes work) equals a lot.
Pat & Jackie S., Owners from Silver Auto Service responded on 04/20/2015

The customer was provided an estimate prior to the work being done. According to Mitchell1 labor price guide the flat rate is .3 of labor for one Headlamp Bulb, and .1 for each additional. We replaced a total of four Headlamp Bulbs which totals .6, which equals to just over 1/2 an hour of labor. Due to the vehicle being damaged on the passenger side, the replacement of the bulbs on the passenger side did require more labor, of which we did not charge our customer for. Additionally, we extended a 10% senior discount. The total for all labor was $67.50. Therefore, they were not charged $67.50 for each bulb. We appreciate our customers voicing any concerns and disapproval at the time, so that we may have the opportunity to ensure the satisfaction of every customer.


JM
JENNIFER M.
Napa, CA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Great, prompt service
Staff is very friendly and my oil change was done very quickly.

MH
MARIAN H.
Napa, CA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Excellent
Efficient

MG
Maria G.
Napa, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Maria said that she recommends this business often to friends and family.
This review was collected via phone interview by Customer Research Inc.

JV
Joseph V.
Napa, CA
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Joseph said this business is fast.
This review was collected via phone interview by Customer Research Inc.

KF
Katrina F.
New York, NY
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Katrina said Mauie and the staff were great. The diagnosis they made was right, and the communication was good.
This review was collected via phone interview by Customer Research Inc.

DB
Diane B.
Napa, CA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Diane said the business is awesome. They are nice. They take her in right away. They are efficient. The employee that answers the telephone is so nice.
This review was collected via phone interview by Customer Research Inc.

CP
Clint P.
Napa, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Clint said the staff always help him when he's in a bind.
This review was collected via phone interview by Customer Research Inc.

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Nathan L.
Napa, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Nathan said the staff were very knowledgeable. Even without coming in they solved his problem so he decided to bring his business to them. They explained everything. It went well.
This review was collected via phone interview by Customer Research Inc.

PH
Paula H.
Napa, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Paula said that she had no complaints and the staff were very nice.
This review was collected via phone interview by Customer Research Inc.

DD
Dilraj D.
Napa, CA
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Dilraj said the service was really good. The staff explained everything. She stated she felt they did not take advantage of her. They advised her on repairs she did and didn't need.
This review was collected via phone interview by Customer Research Inc.

MG
Mark G.
Napa, CA
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Spoke with Mark's wife. She said this business did a great job and they did more things than she expected for a tune up. She said they will be back.
This review was collected via phone interview by Customer Research Inc.

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Anita C.
Fairfield, CA
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Anita said the service at this business was quicker than she first thought and her vehicle sounds wonderful.
This review was collected via phone interview by Customer Research Inc.

JH
JOSE H.
Napa, CA
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Silver Auto Repair Service
Took in a 2005 Lexus 330 suv for a rear end brake job. I had called previously and Maui, the representative indicated an estimate and indicated they opened at 9a.m.
Arrived at 9:15, did the paper work and was informed he would call in case the rotors needed to be replaced. I was pleasantly surprised to receive a call about an hour later saying the car was done and there was no need to replace the rotors.
Maui was a pleasant greeter, the shop was extremely well organized and clean. Silver provided a 24 month guarantee for their service.
Siler has 3 mechanics to serve repairs, this is my second experience at this shop and I will definitely br returning for future car service. Professional, friendly location!

KW
Katie W.
Vacaville, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Katie said the business is awesome and Maui is very customer friendly.
This review was collected via phone interview by Customer Research Inc.

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