I apologize for the lack of communication. The coupon clearly states up to 5 quarts of synthetic oil. The extra pint cost an extra $1.50 and your filter was an extra $2. The coupon sets forth that shop supplies are $2.40 and that tax is extra. Sincerely we have no intention of ripping anyone off on any service. If you want to stop by, I will personally give you the $3.50 out of my wallet.
We had a Chevy in last week that needed a computer. We installed 2 remanufactured computers that didn't work. We then installed a new GM computer and the problem was resolved. We had quoted Daniel L. yesterday $763 plus our diagnostic charge to install a new GM computer. The price discrepancy is new original equipment vs. remanufactured parts.
Our shop installs and removes Intoxalock breathalyzers. We removed Gordon's this day at the standard price we have been at for over a year. I apologize if Intoxalock told you a different price, but it certainly wasn't misquoted by one of our guys.
I am in receipt of your recent review and wanted to reach out right away. You came in twice for an oil change and tire rotation. I speculate (from a lack of complaint) that those services were performed to your satisfaction. The first time you came in, we removed one of your headlight bulbs and got the numbers off of them for you, but no local parts stores had them in stock. We didn't charge you for the service, but rather gave you free information. When you returned this week, you did not bring bulbs or have us special order them. The mechanic again looked at the system, and based upon his experience, and the way the lights were reacting, that the high intensity discharge (HID) controller could be the problem. It was an honest assessment that the HID controllers could be problematic, that replacing the controllers would be expensive, and that we wouldn't know more without getting more involved thereby having you incur a minimum diagnostic charge. As I see it, you did not pay for any diagnostic charges. No harm no foul, just an off the cuff comment. Please reconsider your review. We live and die by our reputation and to complain about something you received as a requested courtesy is unfair and misleading.
Since seeing such a low score, we contacted Mary and she bought the vehicle back. She had seen a tack and a staple in the tread, which we removed for her. They were not deep enough to cause a leak.
Thank you for your feedback. It is always difficult to deal with a situation after the fact by a telephone call the next day. It would have been much easier if we had a discussion at the time the vehicle was picked up.
We are not the cheapest shop in town nor the most expensive. We have a highly skilled staff and you can find lower labor rates at inexperienced shops. We get a lot of new customers who have tried these shops and want us to fix the problems they created.
This review is quite a surprise. Leilani had called for a tire quote because she had been told her flat repair was unrepairable. She wanted us to try to repair it and if not replace the tires. We successfully repaired the tire and she was not forced to purchase new ones.
$30 for a 7 quart oil change is cheaper than it would be at most places.
We apologized for the miscommunication and tuned up the car for free.
I am unsure what the complaint is here. The notes on the repair order for that day state: F and R brakes at 4mm, LF sway bar broken, drives like it has a broken engine mount.