Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

813 Reviews

99% Would Recommend
Latest Review 13 days ago

Reviews


RB
REX B.
Elgin, IL
Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/31/2017
Rip off
I had a coupon for oil & filter change & lube job for $20. But because my car needed a 'special filter' & took 5.5 quarts of oil, instead of 5, I ended up paying more than $27.
Steve W. from Bunge's Tire & Auto responded on 10/31/2017

Hi Rex:

I apologize for the lack of communication.  The coupon clearly states up to 5 quarts of synthetic oil.  The extra pint cost an extra $1.50 and your filter was an extra $2.  The coupon sets forth that shop supplies are $2.40 and that tax is extra.  Sincerely we have no intention of ripping anyone off on any service.  If you want to stop by, I will personally give you the $3.50 out of my wallet.

Steve


DL
DANIEL L.
Elgin, IL
Chevrolet TrailBlazer
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/21/2016
Over priced crooks
This place is so over priced I really don't know how they keep customers. They wanted to charge $1000 to replace a PCM. I went to Car X and had it fix for $500. The guys at Car X laughed when I told them Bunges quote!
Steve W. from Bunge's Tire & Auto responded on 07/22/2016

We had a Chevy in last week that needed a computer.  We installed 2 remanufactured computers that didn't work.  We then installed a new GM computer and the problem was resolved.  We had quoted Daniel L. yesterday $763 plus our diagnostic charge to install a new GM computer.  The price discrepancy is new original equipment vs. remanufactured parts.


GJ
Gordon J.
Hampshire, IL
Pontiac Bonneville
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2016 Category: Service
Gordon said this business told him a certain price and they ended up charging him a different price.
This review was collected via phone interview by Customer Research Inc.
Steve W. from Bunge's Tire & Auto responded on 04/23/2016

Our shop installs and removes Intoxalock breathalyzers.  We removed Gordon's this day at the standard price we have been at for over a year.  I apologize if Intoxalock told you a different price, but it certainly wasn't misquoted by one of our guys.


BM
BRIAN ERICA M.
Elgin, IL
Ford Fusion
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/28/2016
Very disappointed
Brought our car in to get our headlights repaired/looked at,plus oil change,and tire rotation. The mechanic told us that he couldn't work on the lights because they were after market,and if he did have to replace them,it would cost us a lot of money. We only chose Bunges because we live close,and didn't expect this type of treatment from a local business. Another repair shop replaced both tie rods,alignment,and both headlights fixed,all in a day (today).
Steve W. from Bunge's Tire & Auto responded on 01/29/2016

I am in receipt of your recent review and wanted to reach out right away. You came in twice for an oil change and tire rotation. I speculate (from a lack of complaint) that those services were performed to your satisfaction. The first time you came in, we removed one of your headlight bulbs and got the numbers off of them for you, but no local parts stores had them in stock. We didn't charge you for the service, but rather gave you free information. When you returned this week, you did not bring bulbs or have us special order them. The mechanic again looked at the system, and based upon his experience, and the way the lights were reacting, that the high intensity discharge (HID) controller could be the problem. It was an honest assessment that the HID controllers could be problematic, that replacing the controllers would be expensive, and that we wouldn't know more without getting more involved thereby having you incur a minimum diagnostic charge. As I see it, you did not pay for any diagnostic charges. No harm no foul, just an off the cuff comment. Please reconsider your review. We live and die by our reputation and to complain about something you received as a requested courtesy is unfair and misleading.


MR
MARY R.
Elgin, IL
Ford Ranger
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2015
quick on service but failed in safety check of tires.
Good job on tire repair but failed to see that there were at least 2 more objects in the same tire.
Steve W. from Bunge's Tire & Auto responded on 08/14/2015

Since seeing such a low score, we contacted Mary and she bought the vehicle back.  She had seen a tack and a staple in the tread, which we removed for her.  They were not deep enough to cause a leak.


GJ
Gordon J.
Hampshire, IL
Pontiac Bonneville
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/15/2015 Category: Service
Gordon said he was quoted one price over the phone and then the business raised it by $70. They made all kinds of excuses. He ended up paying more than he thought he should have paid. He would not recommend them because of the changing quote.
This review was collected via phone interview by Customer Research Inc.

PA
PETE A.
South Elgin, IL
Honda CR-V
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/05/2015
Horrible Service
I took my car in for a tire repair. While the car was being serviced, the vehicle maintenance staff was smoking in the garage. For some unknown reason, staff decided to roll my windows down to my BRAND NEW car. It only had about 350 miles on it. Needless to say, when I got into my car to drive away, the new car smell was overpowered by the stench of cigarette smoke! I called the next day and told the person who answered the phone, and he said, "Oh, I'm sorry about that, I will look into it." That was it....nothing else. He never offered to get back to me, or for a offer a refund for the services, nothing. I had been going there for some time, and always had good service. I will never go back there again.
Steve W. from Bunge's Tire & Auto responded on 04/06/2015

Thank you for your feedback.  It is always difficult to deal with a situation after the fact by a telephone call the next day.  It would have been much easier if we had a discussion at the time the vehicle was picked up.


JB
JEFF B.
Elgin, IL
Chrysler Town & Country
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/05/2015
Over priced
They do good work but are over priced. Almost four hundred dollars for labor to replace 2 wheel bearings is ridiculous. Shop around before taking your vechile here
Steve W. from Bunge's Tire & Auto responded on 03/06/2015

We are not the cheapest shop in town nor the most expensive. We have a highly skilled staff and you can find lower labor rates at inexperienced shops.  We get a lot of new customers who have tried these shops and want us to fix the problems they created.


LS
LEILANI S.
Schaumburg, IL
Saturn SC2
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/01/2015
Customer Service was Poor
Not any better than other tire shops. They fixed what was broken but will not be going back.
Steve W. from Bunge's Tire & Auto responded on 03/02/2015

This review is quite a surprise.  Leilani had called for a tire quote because she had been told her flat repair was unrepairable.  She wanted us to try to repair it and if not replace the tires.  We successfully repaired the tire and she was not forced to purchase new ones.


JS
Jeremy S.
Elgin, IL
GMC Envoy
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/17/2015 Category: Service
Jeremy said this business changed the oil on his vehicle well but they were really expensive. He would not recommend this business due to the reason mentioned.
This review was collected via phone interview by Customer Research Inc.
Steve W. from Bunge's Tire & Auto responded on 02/21/2015

$30 for a 7 quart oil change is cheaper than it would be at most places.


EB
ELIZABETH--DON B.
Elgin, IL
Mazda RX-8
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2015
Check engine light on when I pick up my car...are you kidding me!
Took my car in for a broken clutch peddle. It took a week to have repairs conducted. When I pick up at 7am in morning because they finished on Friday night and only time I could get it beforce closing for weekend, I get in car and see my check engine light is on. I go back inside and say what is this. They guy at counter said it was like that when the car came in and I thought you knew about it so we didn't check it because the car came in for a broken clutch peddle. I thought it was the more rediculous response I had ever heard. The light was not on when I dropped it off and second, why would you not check an emergency light!!!??? I still don't have my car...over a week a now. Very unhappy.
Steve W. from Bunge's Tire & Auto responded on 01/13/2015

We apologized for the miscommunication and tuned up the car for free.


GV
GALE V.
South Elgin, IL
Mazda RX-8
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/15/2014
Friendly, but not perfect
Though friendly, you failed to notice that my brake pads were worn on the front and rear wheels of the car after putting on snow tires.
Steve W. from Bunge's Tire & Auto responded on 12/16/2014

I am unsure what the complaint is here.  The notes on the repair order for that day state:  F and R brakes at 4mm, LF sway bar broken, drives like it has a broken engine mount.


JG
JERRY G.
South Elgin, IL
Dodge Journey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
always great service.
They thoroughly checked all filters and replaced needed ones.
Tire rotation was complete.
Fresh fill of synthetic oil.

DL
Dan L.
Elgin, IL
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Dan said they did a great job at a fair price and they did it quick.
This review was collected via phone interview by Customer Research Inc.

ML
Margaret L.
Elgin, IL
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Margaret said they are awesome. She has been a customer since she was 16 years old, and now she is 46.
This review was collected via phone interview by Customer Research Inc.

RS
RANDY S.
Coral, IL
Chrysler 200
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
They have personal pride in customer satisfaction
They go beyond just doing what is expected. For me it was getting my coolant to flow properly in order to get heat in my car. They kept flushing until it was cleared. I finally have heat!

JF
John F.
Carpentersville, IL
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
John said the overall service was good and he likes all the guys there, as they are very nice.
This review was collected via phone interview by Customer Research Inc.

LW
Lewis W.
Elgin, IL
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Lewis said he always goes to the business for service when he needs it, and the staff members do what they say they're going to do. They're really courteous, knowledgeable, and he likes them a lot. He has never had any problems with the business.
This review was collected via phone interview by Customer Research Inc.

PP
Phyllis P.
Elgin, IL
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Phyllis said she appreciates the service at this business.
This review was collected via phone interview by Customer Research Inc.

DS
DAVID S.
Elgin, IL
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018
Prompt, friendly service
Great place to get your car serviced at a fair price. Been going there for years.