Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

681 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 6 days ago

Reviews


AH
AMBER H.
Kingston, GA
Kia Sportage
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2016
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After speaking with them about what happened they were very helpful and polite. They inspected my car and resolved the issue.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2016
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I brought my car in for a hub bearing replacement on the front end of my Kia. The very next day as I was coming home from work on I75 my car made a loud noise and something sounded like it was dragging on the highway. I had to get my car towed to my home where I got another mechanic to look at it and come to find out the bolts on my calipers were not replaced or were not properly tightened. I paid almost $500 to get the hub bearings replaced and the next day had to pay an $85 towing bill. I tried to call Monday and no one answered the phone.
Steve H. from Hughes Automotive responded on 10/05/2016

Thank you for bringing this to our attention, I hope that after we have spoke and rechecked your vehicle you will continue to trust us with your vehicle repairs.

Steve Hughes 


RG
Rechia G.
Cartersville, GA
Ford Five Hundred
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Rechia said everyone was professional nice and she really appreciated the call she received.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Cartersville, GA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
James said that the service good, He had no problems with them. He was treated well. He said the business was courteous.
This review was collected via phone interview by Customer Research Inc.

MH
Morgan H.
Cartersville, GA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Morgan said the customer service is always so good, and they don't force her to get anything she does not need.
This review was collected via phone interview by Customer Research Inc.

KW
Kelli W.
Cartersville, GA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Spoke with Anthony. He said they are great and he highly recommends them.
This review was collected via phone interview by Customer Research Inc.

CN
CAROL N.
Cartersville, GA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
Honest
Best place around..honest reluable

AG
Alfred G.
Cartersville, GA
Lexus LS 400
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Alfred said he had no problems with the facility.
This review was collected via phone interview by Customer Research Inc.

CB
Clifford B.
Cartersville, GA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Spoke with Clifford's wife. She said she has had an overall good experience with the business.
This review was collected via phone interview by Customer Research Inc.

BG
Bill G.
White, GA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Bill said he feels they're very honest, they will tell him when he needs something but they don't worry about it until it happens. He said he has found that this is the only facility that conducts their business the way they do.
This review was collected via phone interview by Customer Research Inc.

JC
Jeffery C.
Cartersville, GA
Ford Freestyle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Jeffrey said that the facility does well by their customers and everything about his visit was good.
This review was collected via phone interview by Customer Research Inc.

TA
Troy A.
Cartersville, GA
Acura RL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2018 Category: Service
Troy said the service took awhile.
This review was collected via phone interview by Customer Research Inc.

DM
DAVID M.
Cartersville, GA
Chrysler Concorde
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Great Service
My car would not start after three different jumps. So I had to call a wrecker and taken to Hughes Automotive. They did a great job in locating the problem and fixing it. Turned out to be the battery cables. Thank you Hughes Automotive for your great work and I will always bring my car to the best service and personal in Cartersville. David M

CO
CYNTHIA O.
Cartersville, GA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Wonderful Service
These people provide great service, good prices ,and they are honest! I am an older woman with health issues and I can bring my car to them and not worry.
It is nice to know honest people still exist.

HW
Harold W.
Edgewater, FL
Ford Super Duty F-250 SRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Harold said the business provided conscientious service and did a good job. He knew the repair would take a while, so he walked up the street, even though the staff offered multiple times to give him a lift to wherever he wanted to go. He stated they should continue to do a great job.
This review was collected via phone interview by Customer Research Inc.

BO
Brenda O.
Cartersville, GA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Brenda said the staff answered all her questions and they did really well.
This review was collected via phone interview by Customer Research Inc.

EG
Erin G.
Rome, GA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Erin said they did a great job at this business.
This review was collected via phone interview by Customer Research Inc.

MC
maxine c.
Taylorsville, GA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018
auto service
My husband and I have been going to Hughes for several years, The over all service has been good, but for what ever reason when I have my oil changed they don't reset the oil light. I just had my oil changed a few days ago and again the oil light was not reset.

YW
Yshaundre W.
Cartersville, GA
Dodge Dart
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Yshaundre said the staff provided great customer service and did excellent work.
This review was collected via phone interview by Customer Research Inc.

KH
Katania H.
Cartersville, GA
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Katania said she always get great service whenever she visits the business.
This review was collected via phone interview by Customer Research Inc.

TM
Torri M.
Cartersville, GA
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Torri said the she called the business many times before the service, each time they remembered her name and the staff was nice.
This review was collected via phone interview by Customer Research Inc.