Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

720 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 1 day ago

Reviews


AH
AMBER H.
Kingston, GA
Kia Sportage
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2016
.
After speaking with them about what happened they were very helpful and polite. They inspected my car and resolved the issue.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2016
.
I brought my car in for a hub bearing replacement on the front end of my Kia. The very next day as I was coming home from work on I75 my car made a loud noise and something sounded like it was dragging on the highway. I had to get my car towed to my home where I got another mechanic to look at it and come to find out the bolts on my calipers were not replaced or were not properly tightened. I paid almost $500 to get the hub bearings replaced and the next day had to pay an $85 towing bill. I tried to call Monday and no one answered the phone.
Steve H. from Hughes Automotive responded on 10/05/2016

Thank you for bringing this to our attention, I hope that after we have spoke and rechecked your vehicle you will continue to trust us with your vehicle repairs.

Steve Hughes 


KP
KELLY P.
Rome, GA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Always great service!
Love bringing my vehicle here. They’ve always been honest and friendly!

Verified Customer
Cartersville, GA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Great care
This is the garage our whole family uses. We trust them to keep our vehicles safe and in great condition!
Steve H. from Hughes Automotive responded on 10/19/2018

Always great to see y'all and thank you for your continued support.


Verified Customer
Cartersville, GA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Great customer service
I am always pleased when I have my vehicle serviced at Hughes. They are up front with their pricing right from the beginning. They do a thorough examination of my car when they service and as a result I feel safe when I get back on the road.
Steve H. from Hughes Automotive responded on 10/19/2018

Thank you for trusting us to service your Vehicle.


RD
RAY D.
Cartersville, GA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Friendly honest people
Have been honest with me.
Steve H. from Hughes Automotive responded on 10/19/2018

Honesty is always the best policy, Thank you for your business.


KB
KELLY B.
Kingston, GA
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018
Oil change
Friendly service - I appreciate having my tires rotated at each oil change - a real value added - the wait time is sometimes too long but they're very busy doing a great job!

RF
Rhonda F.
Cartersville, GA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Rhonda said they are the best.
This review was collected via phone interview by Customer Research Inc.

SC
SCOTT C.
White, GA
INFINITI G37 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018
Good service
Always pleasant and professional, good service, reasonable cost. Thanks for being there.

NC
NATALIE C.
Cartersville, GA
Saturn LS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018
Great customer service
Awesome customer service
Knowledgable staff

SM
SONYA / JODY M.
Cartersville, GA
GMC Canyon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018
Sonja and Jody Miller
I am reasonable happy with the service, but I requested that when the tires were rotated, that I believed all 4 tires were under inflated. Cold PSI should be around 33 pounds. I had received a diagnostic from GMC that all four tires were around 28 PSI, I am taking the vehicle on a trip and made sure to mention that in the service. Checked after I picked it up. Tires are still at 28PSI.

Verified Customer
Cartersville, GA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Service
This is the only place to go to in Cartersville for good service every time.
Steve H. from Hughes Automotive responded on 10/19/2018

Thank you for your Business 


JH
James H.
Cartersville, GA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
James said he is very happy with the work that was done and with how courteous everyone was.
This review was collected via phone interview by Customer Research Inc.

MB
MANDA/PATRICK B.
Cartersville, GA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
We keep coming back!
Always excellent service! Friendly and fast!

SD
STEPHFON D.
Cartersville, GA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Great service and friendly company.
Was my first visit. Excellent service and conversations with the owner and employees. They not only appreciate using them but also appreciate Veterans. Thanks guys.

HB
HAROLD B.
Woodstock, GA
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Tires
The people make this place really good.

FL
Floyd L.
Cartersville, GA
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Floyd said the mechanics is pretty fast. They get him in and out. He's been doing business with them for awhile and he is satisfied with them.
This review was collected via phone interview by Customer Research Inc.

MP
MIKE P.
White, GA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
The great staff
Good quality work and good prices and a nice waiting room.
Steve H. from Hughes Automotive responded on 09/13/2018

always good to see you , Thank you for the kind words 


SF
Steve F.
Georgia
BMW Z4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Steve said the employees were courteous. They were honest. They provided very good service. They completed the work at a fair price.
This review was collected via phone interview by Customer Research Inc.

KS
Kenny S.
Cartersville, GA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Kenny said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LH
Lamar H.
Cartersville, GA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Spoke with Carolyn. She said her husband stated they were very nice and they did a good job at this business.
This review was collected via phone interview by Customer Research Inc.
Steve H. from Hughes Automotive responded on 09/13/2018

Thank you