ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review about 22 hours ago
Felton B. on 12/20/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Felton said he's very unhappy with the service, this is the second time the staff got grease on the floor board and floor mats. It's very bad service.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 11/25/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
MIKE K. on 07/30/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not the way I want to be treated"
I had my battery replaced 10 months ago and and it went bad, being in Cherokee county my wife had to have it replaced. Not only did I find out I was overcharged by 50.00 for the exact same battery, but I had to wait 45 minutes for the battery to be tested. When I went back I was given a new battery without even looking at the old battery. I was told "I don't know why I didnt do this to start with." Moral of the story is my time is just as important as yours and I will never be back.
Vehicle: Chrysler Sebring Sdn
Service Date: 07/27/2017
Review Created: 07/30/2017 04:58 AM
MARQUEITA H. on 06/22/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Almost damaged my hood"
That will be my last time going there, as I'm looking outside when they pulled my car around, I see two men out there repeatedly slamming my hood down. I see a good size gap in between good and car. I get up and go out there and want a reason why my car doesn't look like it did when I brought it in. I express that it wasn't like that and not in a friendly way did I get an explanation, I was told well we couldn't have bent your hood. I'm in complete shock and thought I was gonna have to report this as me and the employee look over and see where the guys in the back left a flashlight under my hood laying on my car keeping it from shutting. Did I get an apology, NOPE. That is very bad service and you could have damaged my car by slamming and pushing my hood to try and get it to look normal. Word of mouth and I will see if you're even affiliated with BBB. Lose attitude, say sorry and obviously get better employees!
Vehicle: Hyundai Santa Fe
Service Date: 06/20/2017
Review Created: 06/22/2017 01:53 AM
AMBER H. ReScore Review on 10/06/2016
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"."
After speaking with them about what happened they were very helpful and polite. They inspected my car and resolved the issue.
Vehicle: Kia Sportage
Service Date: 09/27/2016
Review Created: 10/04/2016 06:47 AM

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Overall Rating 1/5rating 1rating 1rating 1rating 1
"."
I brought my car in for a hub bearing replacement on the front end of my Kia. The very next day as I was coming home from work on I75 my car made a loud noise and something sounded like it was dragging on the highway. I had to get my car towed to my home where I got another mechanic to look at it and come to find out the bolts on my calipers were not replaced or were not properly tightened. I paid almost $500 to get the hub bearings replaced and the next day had to pay an $85 towing bill. I tried to call Monday and no one answered the phone.
Vehicle: Kia Sportage
Service Date: 09/27/2016
Review Created: 10/04/2016 06:47 AM
Steve H. at Hughes Automotive responded on 10/05/2016

Thank you for bringing this to our attention, I hope that after we have spoke and rechecked your vehicle you will continue to trust us with your vehicle repairs.

Steve Hughes 

LISA A. on 11/21/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Car not fixed"
I came in with a shudder in my transmission and was told that it needed a part and that should fix the problem. This cost $126 and some change. I had the repair done & was told it was ready. I came and picked the car up and drove it back home. Once I went to pick my kids up from school, I noticed that it still had the exact same problem. I called back and was told that the technician had noticed that it still seemed to be doing the same thing and they could check some other things out if I brought it back. I wasn't in a hurry to bring the car back after I spent $126 and still had the exact same problem. My father called his mechanic who said that I should try the transmission shudder fix that is sold at Napa. I purchased it for $8.00 and this is what fixed my problem . . . not the $126 repair. I called the shop back and told them this and was basically told that this repair would have had to be done anyway since the computer system said it needed to be done. But I didn't ask for them to read my computer system, I asked for my car to be fixed! I used to trust Hughes Automotive with my vehicles, but since no one seemed to care that I had basically been ripped off and had a needless repair done for $126, I absolutely will not be back to have anything done there other than an oil changed. That's the only thing that I will trust them with in the future and I would not recommend them to anyone. If I had even been offered a free oil change or something to try to keep a customer satisfied, maybe I would have been more appeased with someone trying to make an effort, but nothing like that was done. It was like no one cared that I spent my hard earned money for basically nothing to be done, at least nothing that fixed the concern that I came to the shop for. Terrible Customer Service!
Vehicle: Honda CR-V
Service Date: 11/17/2015
Review Created: 11/21/2015 01:41 PM
Steve H. at Hughes Automotive responded on 11/25/2015

I'm sorry that you still had an issue after trusting us to repair your car , I have called you and left a message to talk about this issue and come to a conclusion to make your situation correct.
The reason that the part was replaced is because the code in the ECM(computer) was telling us that the pressure switch has a problem and was not working correctly. We attempt to always repair the car properly the first time but sometimes there are underlining problems that cause a code and that is why we started with this repair , I am glad that the shudder went away for you after pouring in an additive.
We do quality work here and offer a 12mth 12,ooo mile warranty on all repairs.
Again I am sorry that our service this time did not reach your expectations. 
Please give me a call at the shop to further discuss this issue.
Thank you ,
Steve Hughes
Celisse Or Ajid J. on 06/27/2015
Overall Rating 1/5rating 1rating 1rating 1rating 1
Celisse said she did not have a good experience with this business because they were not able to find the problem with her vehicle.
Vehicle: Nissan Altima
Category: Service
Service Date: 06/25/2015
Review Created: 06/27/2015
This review was collected via phone interview by Customer Research Inc.
Jessica A. on 11/11/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Awful dealings "
Hughes automotive just recently took over thomason automotive. The last time I went back in 2013 I needed tires and a tag light Ive gotten it all fixed just not with them. This time when I went to get my oil changed they called me telling me I again needed two new tires and two tag lights I bought a brand new set of tires not even a year ago and there not even two places for a tag light just one.
Service Date: 11/08/2014
Review Created: 11/11/2014 05:27 PM
ED A. on 10/09/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"costomer"
more money-less service=not good
Vehicle: Plymouth Neon
Service Date: 10/07/2014
Review Created: 10/09/2014 06:34 PM
DAVID W. on 04/04/2018
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"They had the car too long. The front tires were $100.00 and the rear tires were close to $200.00. They did not consult me about the cost of the rear tires. I would have went with a more inexpensive tire altogether."
They need to consult their customers before installing another tire that is almost twice the price of the first two. The service is good but call the customers before obtaining a expensive tire.
Vehicle: Ford Mustang
Service Date: 04/03/2018
Review Created: 04/04/2018 08:01 PM
TINA L. on 04/02/2018
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Rude people."
My husband and i went there today to get an alignment , after 1 hour the service guy came in and said he couldnt do it because it had a bad wheel bearing and the upper and lower ball joints were bad, my husband told him that he had just replaced the ball joints and the guy was rude and said that they must have been cheap parts, it seems like everytime i had been there they find something wrong.
Vehicle: Dodge Dakota
Service Date: 04/02/2018
Review Created: 04/02/2018 08:01 PM
JEREMY / BRIA F. on 01/21/2018
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service was blah"
I’ve been going to this location since I received my vehicle in 2012. They are the only ones who I trust to do work on my vehicle. I travel from a different city just to go to this location. I never complain about having to wait because I understand that this is a business and everyone deserves to have their vehicle taken care of without it being rushed. With this being said I was not impressed with my last visit. I am not sure if the guy at the front was having a bad day, but I asked him a simple question and he gives me attitude. Your service can be phenomenal but when your customer service sucks that’s when people decide to go elsewhere.
Vehicle: Honda Accord Sdn
Service Date: 01/20/2018
Review Created: 01/21/2018 08:56 AM
Steve H. at Hughes Automotive responded on 01/26/2018

Sorry that our service wasn't excellent the day you came by , I tried to contact you to speak of this. 
Our goal is to always provide great customer service along with quality repairs . I hope we will get another chance to prove our selfs to you. Thank you for bringing this to our attention. 

TINAMARIE M. on 01/13/2018
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Nice Staff"
Really nice staff. Car didn't come in with any noises while driving but sure left there with some after the oil change that was done. Didn't know I would leave with problems that need to be fixed.
Vehicle: Acura TSX
Service Date: 01/05/2018
Review Created: 01/13/2018 07:16 AM
Wayne C. on 06/06/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Barbra. She said that when she got home after picking up her vehicle the oil was leaking.
Vehicle: Mercury Montego
Category: Service
Service Date: 06/02/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Juvane D. on 12/13/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Juvane said this business has quick service. He stated he thinks the business should test drive vehicles, before returning them to customers. He had a problem with the service but the business corrected the issue.
Vehicle: Saturn Aura
Category: Service
Service Date: 11/08/2016
Review Created: 12/13/2016
This review was collected via phone interview by Customer Research Inc.
GLORIA T. on 12/10/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Car repaired"
Car was repaired properly runs great The only issue would be price I found a shop that would do the same job for $40.00 less. I will need to look at that closer next time being on fixed income $40.00 would come in handy.
Mitchell Tyburczy
Vehicle: Chrysler PT Cruiser
Service Date: 11/26/2016
Review Created: 12/10/2016 02:52 AM
GARY D. on 09/05/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"use to be cheaper price"
Price to high didn't reset oil change light
Vehicle: Chevrolet Silverado
Service Date: 09/03/2016
Review Created: 09/05/2016 07:09 PM
Zachary M. on 03/14/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Zachary said that this business gave him false mechanical information on one of his vehicles.
Vehicle: Isuzu Trooper
Category: Service
Service Date: 02/20/2015
Review Created: 03/14/2015
This review was collected via phone interview by Customer Research Inc.
Tracy D. on 02/12/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Alisha. She said the service was good. She said she owns a business and had a bag in the vehicle that was closed up and someone untied the bag looking to see what was inside. Her husband called the manager regarding this.
Vehicle: Ford Expedition
Category: Service
Service Date: 01/29/2015
Review Created: 02/12/2015
This review was collected via phone interview by Customer Research Inc.
Steve H. at Hughes Automotive responded on 02/20/2015

Alisha,
Thank you for taking the time to bring this situation to my attention , I'm glad we were able to resolve this and help us do a better job in the future.

MIKE P. on 03/24/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The staff "
The staff is very good and friendly.
Vehicle: Chevrolet Silverado 1500
Service Date: 03/22/2018
Review Created: 03/24/2018 07:44 PM
Robbie G. on 03/08/2018
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Honest people "
They have the best price on oil changes with a coupon plus they do a lot more and they don’t try to update you. They do great with tires and know what tire is best for you not just the best tire.
Service Date: 03/07/2018
Review Created: 03/08/2018 07:33 AM
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