I came in with a shudder in my transmission and was told that it needed a part and that should fix the problem. This cost $126 and some change. I had the repair done & was told it was ready. I came and picked the car up and drove it back home. Once I went to pick my kids up from school, I noticed that it still had the exact same problem. I called back and was told that the technician had noticed that it still seemed to be doing the same thing and they could check some other things out if I brought it back. I wasn't in a hurry to bring the car back after I spent $126 and still had the exact same problem. My father called his mechanic who said that I should try the transmission shudder fix that is sold at Napa. I purchased it for $8.00 and this is what fixed my problem . . . not the $126 repair. I called the shop back and told them this and was basically told that this repair would have had to be done anyway since the computer system said it needed to be done. But I didn't ask for them to read my computer system, I asked for my car to be fixed! I used to trust Hughes Automotive with my vehicles, but since no one seemed to care that I had basically been ripped off and had a needless repair done for $126, I absolutely will not be back to have anything done there other than an oil changed. That's the only thing that I will trust them with in the future and I would not recommend them to anyone. If I had even been offered a free oil change or something to try to keep a customer satisfied, maybe I would have been more appeased with someone trying to make an effort, but nothing like that was done. It was like no one cared that I spent my hard earned money for basically nothing to be done, at least nothing that fixed the concern that I came to the shop for. Terrible Customer Service!
Steve H. from Hughes Automotive responded on 11/25/2015
I'm sorry that you still had an issue after trusting us to repair your car , I have called you and left a message to talk about this issue and come to a conclusion to make your situation correct.
The reason that the part was replaced is because the code in the ECM(computer) was telling us that the pressure switch has a problem and was not working correctly. We attempt to always repair the car properly the first time but sometimes there are underlining problems that cause a code and that is why we started with this repair , I am glad that the shudder went away for you after pouring in an additive.
We do quality work here and offer a 12mth 12,ooo mile warranty on all repairs.
Again I am sorry that our service this time did not reach your expectations.
Please give me a call at the shop to further discuss this issue.
Thank you ,