No service was done yet charged me for diagnosis. Not helpful.
Thank you for your review. Our diagnostic prices are the same for everyone, regardless of if you decide to get your car serviced by us or not. We are sorry that there was miscommunication about that!
There must have been some miscommunication. We did not replace anything on this vehicle, and no new torque converter was put in. We did an $80 evaluation, and advised that we may need to disassemble and inspect the transmission further because the fluid was becoming discolored and breaking down. Hope this clarifies things!
Hi Rashawn, Thank you for giving us the opportunity to go back over the repairs that where done on your vehicle. We greatly appreciate have you as a customer
Here at Silverdale our goal is to be the best of the best in all your automotive needs by providing excellent service. Your 5 of 5 stars lets me know that we are accomplishing our goal. We continually strive and focus in every company meeting ways to cultivate a culture of fast, friendly, convenient service to all of our customers. We are truly sorry that you would not be comfortable recommending Silverdale to others even though we have exceeded expectations in service. Thank you for your feedback and we look forward to seeing you back in our shop in the future.
Your support for our small business means a lot to us, Rick! Thank you for sharing your experience, and we look forward to serving you again!
I am a happy camper.
Thank you so much for sharing your experience, Mike! We are so glad that we could figure out the true source to the problem and save you all that money! We look forward to seeing you again, and we hope you have a wonderful day.