99% Would Recommend
Latest Review about 19 hours ago
Greg T. on 07/29/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Greg said the business did not diagnose the vehicle, and did not fix the problem.
Vehicle: Chrysler Aspen
Category: Service
Service Date: 07/06/2016
Review Created: 07/29/2016
This review was collected via phone interview by Customer Research Inc.
Dan R. on 03/14/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Dan said that in order to find out what was going on at this business, he had to make a phone call himself. He would not recommend them due to this experience.
Vehicle: Toyota Prius
Category: Service
Service Date: 03/12/2015
Review Created: 03/14/2015
This review was collected via phone interview by Customer Research Inc.
Chris R. at Auto Shop Northwest responded on 04/05/2015

Hi Dan,

We are very sorry to hear that you had a bad experience at our shop, we care deeply about our customers so we take it very seriously when someone is unhappy with our service. Please call us so that we can understand the problem and make it right for you.

Sincerely,

Chris Ramos, owner
Auto Shop NW

Eulalia G. on 12/14/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Rear Brake Job"
I was quoted a price over the phone by Norma including labor and parts. Was charged a different price after they ran my card. Plus I wish I called around black cause turns out I could have gotten a better deal at Les Schwab actually. Kind of disappointed. Really liked this shop :(
Vehicle: Toyota Celica
Service Date: 12/13/2016
Review Created: 12/14/2016 10:04 PM
Chris R. at Auto Shop Northwest responded on 12/19/2016

Hi Eulalia, Thank you for taking the time to speak with me last week. I hope that we cleared up any concerns you had and we look forward to doing business with you in the future! We hope your family has a happy holiday!

Thank you,

Eugene Ramos

Keith V. on 07/09/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"F-150"
Norma was great ! I realize my truck was old and had a lot of miles and was taken in for a fuel pump issue. was told of other issues you would get with an old vehicle it now runs worse than it did before the fuel pump went out .I wish I would of have been told about everything it needed to just keep me on the road as its essentially a work truck and not about all the other little things that I already new were issues. I would recommend to a friend but not sure if this shop would be my first choice
Vehicle: Ford Pickup
Service Date: 07/08/2016
Review Created: 07/09/2016 07:59 AM
Mike H. on 09/26/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Mike said he had to wait quite a while for his vehicle.
Vehicle: Honda Accord
Category: Service
Service Date: 09/09/2015
Review Created: 09/26/2015
This review was collected via phone interview by Customer Research Inc.
Chris R. at Auto Shop Northwest responded on 09/29/2015

Hi Mike,

I wanted to apologize that you had to wait longer than usual for your oil change on your last visit. We were down a tech the day you came in (which is no excuse, we should have communicated that with you) I just want to let you know that your satisfaction is our main concern. Please let us know if there is anything we can do to make it right.

Thank you for your business, we truly appreciate you!

Chris & Eugene Ramos (owners)

Felix G. on 12/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Felix said they missed something. He had to go back for them to fix it, a second time.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/29/2017
Review Created: 12/30/2017
This review was collected via phone interview by Customer Research Inc.
Hector M. on 12/27/2017
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"Good first visit "
Thanks for making me very comfortable and welcome to your place of business. Eugene made our first visit, a very good first impression. Thanks again
Vehicle: Chevrolet Silverado 1500
Service Date: 12/26/2017
Review Created: 12/27/2017 02:04 PM
James D. on 10/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
James said he would recommend this business for service.
Vehicle: GMC Sonoma
Category: Service
Service Date: 10/13/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Chris P. on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great work on my Jeep. "
Unfortunately the engine light came back on the next day.
Vehicle: Jeep Grand Cherokee
Service Date: 09/21/2017
Review Created: 09/22/2017 08:17 PM
Andrew D. on 07/31/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Andrew said the service was good, but it was a bit pricey.
Vehicle: Volkswagen Passat Sedan
Category: Service
Service Date: 07/17/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Ryan B. on 03/28/2017
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Ryan said he has no complaints about this business, they just weren't able to replicate the problem he had with his vehicle.
Vehicle: Pontiac G6
Category: Service
Service Date: 03/17/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
Jeremy W. on 02/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jeremy said he would recommend this business.
Vehicle: Mazda MX-5 Miata
Category: Service
Service Date: 02/20/2017
Review Created: 02/24/2017
This review was collected via phone interview by Customer Research Inc.
Doug R. on 11/29/2016
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"Some work had to be redone, and was w/o charge"
Honesty,great communication/understanding of what needs to be done and accurate bids.
Vehicle: Dodge Pickup
Service Date: 11/02/2016
Review Created: 11/29/2016 06:03 PM
Eli H. on 10/17/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Eli said he would recommend this business for service. He called a half hour before his vehicle was ready but they never called him back to let him know it was done. He had to call them to find out it was ready.
Vehicle: Honda Civic
Category: Service
Service Date: 10/14/2016
Review Created: 10/17/2016
This review was collected via phone interview by Customer Research Inc.
Tim R. on 09/30/2016
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Tim said the service was okay.
Vehicle: GMC Savana
Category: Service
Service Date: 09/14/2016
Review Created: 09/30/2016
This review was collected via phone interview by Customer Research Inc.
Dan R. on 09/30/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Dan said the business added an oil to his vehicle that he usually doesn't use.
Vehicle: Toyota Prius
Category: Service
Service Date: 09/07/2016
Review Created: 09/30/2016
This review was collected via phone interview by Customer Research Inc.
Gary H. on 09/29/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Gary said this business had good service but some of the work was a bit expensive.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/31/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Ron G. on 08/15/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ron said he liked the business because they did a good job on this visit. He has recommended this business for service to others.
Vehicle: Ford Focus
Category: Service
Service Date: 08/11/2016
Review Created: 08/15/2016
This review was collected via phone interview by Customer Research Inc.
Craig G. on 08/10/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Craig said they did pretty well.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 08/08/2016
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Mary G. on 07/23/2016
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"Great communication"
They explain things to me and aren't condescending. They send email reminders and are so organized. They seem very professional.
Vehicle: Subaru Legacy
Service Date: 07/21/2016
Review Created: 07/23/2016 09:26 AM
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