Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

481 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


GT
Greg T.
Eagle Creek, OR
Chrysler Aspen
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/29/2016 Category: Service
Greg said the business did not diagnose the vehicle, and did not fix the problem.
This review was collected via phone interview by Customer Research Inc.

DR
Dan R.
Oregon City, OR
Toyota Prius
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2015 Category: Service
Dan said that in order to find out what was going on at this business, he had to make a phone call himself. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Chris R. from Auto Shop Northwest responded on 04/05/2015

Hi Dan,

We are very sorry to hear that you had a bad experience at our shop, we care deeply about our customers so we take it very seriously when someone is unhappy with our service. Please call us so that we can understand the problem and make it right for you.

Sincerely,

Chris Ramos, owner
Auto Shop NW


EG
Eulalia G.
Oregon City, OR
Toyota Celica
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/14/2016
Rear Brake Job
I was quoted a price over the phone by Norma including labor and parts. Was charged a different price after they ran my card. Plus I wish I called around black cause turns out I could have gotten a better deal at Les Schwab actually. Kind of disappointed. Really liked this shop :(
Chris R. from Auto Shop Northwest responded on 12/19/2016

Hi Eulalia, Thank you for taking the time to speak with me last week. I hope that we cleared up any concerns you had and we look forward to doing business with you in the future! We hope your family has a happy holiday!

Thank you,

Eugene Ramos


KV
Keith V.
Molalla, OR
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2016
F-150
Norma was great ! I realize my truck was old and had a lot of miles and was taken in for a fuel pump issue. was told of other issues you would get with an old vehicle it now runs worse than it did before the fuel pump went out .I wish I would of have been told about everything it needed to just keep me on the road as its essentially a work truck and not about all the other little things that I already new were issues. I would recommend to a friend but not sure if this shop would be my first choice

MH
Mike H.
Oregon City, OR
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/26/2015 Category: Service
Mike said he had to wait quite a while for his vehicle.
This review was collected via phone interview by Customer Research Inc.
Chris R. from Auto Shop Northwest responded on 09/29/2015

Hi Mike,

I wanted to apologize that you had to wait longer than usual for your oil change on your last visit. We were down a tech the day you came in (which is no excuse, we should have communicated that with you) I just want to let you know that your satisfaction is our main concern. Please let us know if there is anything we can do to make it right.

Thank you for your business, we truly appreciate you!

Chris & Eugene Ramos (owners)


RM
Ryan M.
West Linn, OR
Ford
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Ryan said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

CF
Cody F.
Sheridan, OR
Buick Century
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2018 Category: Service
Cody said the employees did well but the price was a little high.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Portland, OR
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2018 Category: Service
Spoke with Samantha. She said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JV
John V.
Canby, OR
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2018 Category: Service
John said the staff were great people to work with. He said there were some issues, and he had to bring his vehicle back to the business a few times.
This review was collected via phone interview by Customer Research Inc.

MG
Mark G.
Oregon City, OR
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2018 Category: Service
Mark said he had a marvelous experience and the staff treated him well.
This review was collected via phone interview by Customer Research Inc.

ED
Eric D.
Oregon City, OR
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2018 Category: Service
Eric said his vehicle is having the same issue that he originally went in with.
This review was collected via phone interview by Customer Research Inc.

ED
Eric D.
Oregon City, OR
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2018 Category: Service
Eric said his vehicle is having the same issue that he originally went in with.
This review was collected via phone interview by Customer Research Inc.

FG
Felix G.
Oregon City, OR
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/30/2017 Category: Service
Felix said they missed something. He had to go back for them to fix it, a second time.
This review was collected via phone interview by Customer Research Inc.

HM
Hector M.
Oregon City, OR
Chevrolet Silverado 1500
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2017
Good first visit
Thanks for making me very comfortable and welcome to your place of business. Eugene made our first visit, a very good first impression. Thanks again

JD
James D.
Oregon City, OR
GMC Sonoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
James said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CP
Chris P.
West Linn, OR
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2017
Great work on my Jeep.
Unfortunately the engine light came back on the next day.

AD
Andrew D.
Oregon City, OR
Volkswagen Passat Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2017 Category: Service
Andrew said the service was good, but it was a bit pricey.
This review was collected via phone interview by Customer Research Inc.

RB
Ryan B.
Oregon City, OR
Pontiac G6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2017 Category: Service
Ryan said he has no complaints about this business, they just weren't able to replicate the problem he had with his vehicle.
This review was collected via phone interview by Customer Research Inc.

JW
Jeremy W.
Gladstone, OR
Mazda MX-5 Miata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2017 Category: Service
Jeremy said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

DR
Doug R.
Tualatin, OR
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2016
Some work had to be redone, and was w/o charge
Honesty,great communication/understanding of what needs to be done and accurate bids.

Displaying Review 1 - 20 of 481 in total