Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

471 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


MM
Molly M.
Lake Oswego, OR
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2017
Easy to work with
Easy to schedule appointment; never have unresolved problems; friendly.

GT
Greg T.
Eagle Creek, OR
Chrysler Aspen
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/29/2016 Category: Service
Greg said the business did not diagnose the vehicle, and did not fix the problem.
This review was collected via phone interview by Customer Research Inc.

KB
Kevin B.
Portland, OR
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2016
Great service, polite & professional. My vehicle was repaired on time & for a few dollars less than quoted. Thank you!
Great place to do business!

DR
Dan R.
Oregon City, OR
Toyota Prius
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2015 Category: Service
Dan said that in order to find out what was going on at this business, he had to make a phone call himself. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Chris R. from Auto Shop Northwest responded on 04/05/2015

Hi Dan,

We are very sorry to hear that you had a bad experience at our shop, we care deeply about our customers so we take it very seriously when someone is unhappy with our service. Please call us so that we can understand the problem and make it right for you.

Sincerely,

Chris Ramos, owner
Auto Shop NW


RM
Ryan M.
West Linn, OR
Ford
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Ryan said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Oregon City, OR
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
They do a Great Job!
This was my 3rd visit for repairs and services and each has been met with a professional attitude. They take care of my vehicle like it was their own and I appreciate that. Ill be back!

ED
Eric D.
Oregon City, OR
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Eric said the staff at this facility were quick and they did a good job.
This review was collected via phone interview by Customer Research Inc.

DL
Don L.
West Linn, OR
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Don said the businesses service was excellent.
This review was collected via phone interview by Customer Research Inc.

CM
Carol M.
Portland, OR
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Carol said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

OA
Oscar A.
Gresham, OR
Lexus IS 250
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Oscar said the staff members at this facility were very good. They were helpful and friendly. The customer service was excellent.
This review was collected via phone interview by Customer Research Inc.

AP
Andrew P.
Oregon
Hyundai Elantra GT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Andrew said the employees were very up front, honest, and punctual with their timing.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
West Linn, OR
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
transmission leak
Everything done correctly and on time

EW
Eric W.
Oregon City, OR
Hyundai Santa Fe Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Eric said he didn't have any issues.
This review was collected via phone interview by Customer Research Inc.

BS
Bill S.
Canby, OR
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Bill said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

MH
Mag H.
West Linn, OR
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Mag said the business provided good service and he liked the staff. They did a great job.
This review was collected via phone interview by Customer Research Inc.

RH
Ron H.
Eugene, OR
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Ron said he was broken down on the side of the road. The staff at this business was so helpful, especially Norma. She was fantastic. He cannot say enough about her. This was a great experience.
This review was collected via phone interview by Customer Research Inc.

EK
Eric K.
Clackamas, OR
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Eric said the employees were awesome and honest. They got his vehicle in when he needed them to.
This review was collected via phone interview by Customer Research Inc.

NA
Nathan A.
Portland, OR
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
awesome service
I was all set for my road trip. Just got back from my road trip and everything runs perfectly.

HM
Hector M.
Oregon City, OR
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Wonderful staff and services
This visit was a little challenging due to our schedule and Auto Shop Northwest was so helpful and they were so understanding due to a personal issue we were dealing with. We normally drop off our vehicles but due to the circumstances, I couldn’t this visit and they had our car done in less than an hour. I was on my way and Thank You again Eugene and Norma, you are awesome.

RK
Rick K.
Happy Valley, OR
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
farm truck
This is one of the best place to get your truck fixed and fast

Displaying Review 1 - 20 of 471 in total