Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

489 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


MM
Molly M.
Lake Oswego, OR
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2017
Easy to work with
Easy to schedule appointment; never have unresolved problems; friendly.

GT
Greg T.
Eagle Creek, OR
Chrysler Aspen
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/29/2016 Category: Service
Greg said the business did not diagnose the vehicle, and did not fix the problem.
This review was collected via phone interview by Customer Research Inc.

KB
Kevin B.
Portland, OR
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2016
Great service, polite & professional. My vehicle was repaired on time & for a few dollars less than quoted. Thank you!
Great place to do business!

DR
Dan R.
Oregon City, OR
Toyota Prius
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2015 Category: Service
Dan said that in order to find out what was going on at this business, he had to make a phone call himself. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Chris R. from Auto Shop Northwest responded on 04/05/2015

Hi Dan,

We are very sorry to hear that you had a bad experience at our shop, we care deeply about our customers so we take it very seriously when someone is unhappy with our service. Please call us so that we can understand the problem and make it right for you.

Sincerely,

Chris Ramos, owner
Auto Shop NW


Verified Customer
Oregon City, OR
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Great service
Very helpful staff, friendly and we really appreciate them not pushing unnecessary pressure to perform services that can be done at a later date. Attention to detail, Thank You !!!

JO
Jim O.
West Linn, OR
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Jim said the business does everything he needs. They are very kind and polite and honest. He is very satisfied.
This review was collected via phone interview by Customer Research Inc.

CS
Cyndi s.
Oregon City, OR
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Cyndi said they always do and good work and she trusts their service.
This review was collected via phone interview by Customer Research Inc.

MJ
Matt J.
Oregon City, OR
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Matt said the staff did a good job servicing his vehicle. The work was timely and his vehicle had a complete detailing.
This review was collected via phone interview by Customer Research Inc.

BK
Bob K.
Oregon City, OR
Ford Crown Victoria
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Bob said the service was good and the work was accurate.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Happy Valley, OR
Volvo C70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
David said that he had a good experience at the place,
This review was collected via phone interview by Customer Research Inc.

BA
Bett A.
Happy Valley, OR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Bett said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

SL
Steve L.
Oregon City, OR
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Always quality work
Took my Dodge Ram in for an oil change and needed to pick it back up in a quick turn around. It was done on time, with a report on additional work that would need done on my next visit. No high pressure sell - just honest assessment.

HM
Hector M.
Oregon City, OR
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Thanks for taking care of our vehicles
It’s very refreshing to have your shop monitor issues with our vehicles and not surprise us with all kinds of items that supposedly need fixing right then and there. We really appreciate your business.

TM
Teresa M.
Oregon City, OR
Chevrolet S-10
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Teresa said the employees at the business were very kind and polite. She mentioned that she appreciated that the receptionist was knowledgeable enough about vehicles to answer all her questions.
This review was collected via phone interview by Customer Research Inc.

LH
Lynn H.
Oregon City, OR
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Great service
Always treat their customers special . Do a repair job no matter how big or small completely right .

JF
Jeff F.
Oregon City, OR
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Smart and honest
They are very family friendly and professional!

DC
Debbie C.
Clackamas, OR
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Used Car review.
I received a quick, thorough assessment of a car I'm planning to purchase. I appreciate the efficiency of the team at Auto Shop Northwest and I know I can trust them. Thank you for always doing such a great job!

LG
Lauren G.
Oregon City, OR
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Lauren said they were really good at communicating, and they worked out things where she didn't have to have a full service which saved her money.
This review was collected via phone interview by Customer Research Inc.

JO
John O.
Oregon City, OR
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
John said the employees went above and beyond and did everything quite well.
This review was collected via phone interview by Customer Research Inc.

DS
Darin S.
Oregon City, OR
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Darin said the staff was professional, and efficient.
This review was collected via phone interview by Customer Research Inc.