Crossroads Auto Repair & Service


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

287 Reviews

100% Would Recommend
94% Business Response
Latest Review 3 days ago
Dean C. on 02/19/2018
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Spoke with Dean's wife, She said the staff always provides a wonderful experience when servicing her vehicle.
Vehicle: Nissan Frontier 4WD
Category: Service
Service Date: 02/16/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Gary C. on 02/02/2018
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Gary said the staff did not overcharge him.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 02/01/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
Devion J. on 01/25/2018
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Devion said the service was good at the business. The mechanic was personable and they explained what was going on in layman's terms, so he could understand. They kept him informed of what they were doing and of the problems they found. The staff did a good job.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/22/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
GARY / PAM J. on 01/22/2018
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"Great Service!"
We have been having our old car worked on by John for a couple of years now. We love the honest and reliable service we get at Crossroads. Bring your car!
Vehicle: Saab 9-3
Service Date: 01/15/2018
Review Created: 01/22/2018 10:27 AM
Charles J. on 01/12/2018
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Charles said the employees were friendly. The provided good service. They completed the work fast.
Vehicle: Hyundai Azera
Category: Service
Service Date: 01/10/2018
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
Rudolph J. on 11/09/2017
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Rudolph said the customer service was top notch. John was very good and he was honest.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 11/06/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Maryann M. on 08/04/2017
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Maryann said this business did everything she needed done.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 07/31/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Lucie E. on 04/19/2017
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Lucie said the business was very helpful and he understood her situation.
Vehicle: Toyota Corolla
Category: Service
Service Date: 04/07/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
ANGELIQUE H. on 02/15/2017
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"The best experience every having my car serviced."
Mr John is a wonderful person. He explained everything to me that was going on with my car. He did not pressure me into having everything done at once. The most important repair that was needed at the time was suggested. The prices are the best and the work was fast. Crossroads auto provide professional and personal care. I will take my car back in a couple of weeks to have my other services done. I highly recommend Crossroads auto.
Vehicle: Ford Explorer
Service Date: 02/14/2017
Review Created: 02/15/2017 09:06 AM
Bill D. on 02/18/2016
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Bill said this business always does good work.
Vehicle: Chrysler 300
Category: Service
Service Date: 02/12/2016
Review Created: 02/18/2016
This review was collected via phone interview by Customer Research Inc.
Sam C. on 01/11/2016
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Sam said they give great service.
Vehicle: Ford Pickup
Category: Service
Service Date: 01/08/2016
Review Created: 01/11/2016
This review was collected via phone interview by Customer Research Inc.
Allen H. on 10/26/2015
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Allen said the business did a good job, but they were a little expensive.
Vehicle: Chrysler Town
Category: Service
Service Date: 09/30/2015
Review Created: 10/26/2015
This review was collected via phone interview by Customer Research Inc.
Vivian F. on 09/30/2015
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Vivian said this business provided good service and they were very easy to talk to.
Vehicle: Kia Rio
Category: Service
Service Date: 09/17/2015
Review Created: 09/30/2015
This review was collected via phone interview by Customer Research Inc.
Eliot L. on 08/20/2015
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Eliot said everything was fine with this business.
Vehicle: Ford ZX2
Category: Service
Service Date: 08/17/2015
Review Created: 08/20/2015
This review was collected via phone interview by Customer Research Inc.
Don P. on 03/23/2015
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Don said John always takes good care of him and keeps him informed.
Vehicle: Honda Odyssey
Category: Service
Service Date: 03/06/2015
Review Created: 03/23/2015
This review was collected via phone interview by Customer Research Inc.
Tim B. on 03/18/2015
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Tim said the service provided by the business was the best. He said the employees are very honest and he thanks the business for their good service.
Vehicle: Mercury Mountaineer
Category: Service
Service Date: 03/13/2015
Review Created: 03/18/2015
This review was collected via phone interview by Customer Research Inc.
JOHN / FRANCIS G. on 02/06/2018
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"GREAT GUY"
I had a serious problem with my van recently and could not drive it safely to Crossroads. John drove to my house, made the vehicle derivable and took it back to the shop to finish the needed repairs. Thanks, John.
Vehicle: Toyota Sienna
Service Date: 02/05/2018
Review Created: 02/06/2018 06:15 AM
John K. at Crossroads Auto Repair & Service responded on 02/08/2018

Jack,
Always my pleasure. I enjoy hanging out with you, as well as being able to take of the needs of the Toyota.
Sorry for the recent needed repairs, but all worked out in the end. Hope you and Fran are feeling well.
Thanks,
John

Amy W. on 02/01/2018
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Amy said her vehicle was at John's Automotive on Arlington Road which is 6 or 7 blocks from her home. She has used them before and they are good guys. They explain everything to her and she trusts them. They are great.
Vehicle: Saturn L300
Category: Service
Service Date: 01/29/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 02/08/2018

Amy,
Thanks for the review. I am glad to repair the Saturn. Hope all is well.
John

DENNIS SR S. on 01/30/2018
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"Best kept secret in JAX."
Experienced service techs. Quality work performed right the first time. Priced better than servicing at the dealership. Can schedule appointment around my busy schedule. Friendly, personal service.
Vehicle: Mercedes-Benz C300
Service Date: 01/29/2018
Review Created: 01/30/2018 05:02 AM
John K. at Crossroads Auto Repair & Service responded on 02/01/2018

Dennis,
Thank you for the review. It is always a pleasure to service your cars, and catch up. Have a great week,
John

Mark S. on 01/27/2018
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Mark said the business did a great job.
Vehicle: Jeep Compass
Category: Service
Service Date: 01/26/2018
Review Created: 01/27/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 02/08/2018

Mark,
Thank you for the review. I hope all is well with the Jeep. If you need any other service, please just call.
Thank you,
John

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