Crossroads Auto Repair & Service


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

287 Reviews

100% Would Recommend
94% Business Response
Latest Review 3 days ago
Dean C. on 02/19/2018
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Spoke with Dean's wife, She said the staff always provides a wonderful experience when servicing her vehicle.
Vehicle: Nissan Frontier 4WD
Category: Service
Service Date: 02/16/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
JOHN / FRANCIS G. on 02/06/2018
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"GREAT GUY"
I had a serious problem with my van recently and could not drive it safely to Crossroads. John drove to my house, made the vehicle derivable and took it back to the shop to finish the needed repairs. Thanks, John.
Vehicle: Toyota Sienna
Service Date: 02/05/2018
Review Created: 02/06/2018 06:15 AM
John K. at Crossroads Auto Repair & Service responded on 02/08/2018

Jack,
Always my pleasure. I enjoy hanging out with you, as well as being able to take of the needs of the Toyota.
Sorry for the recent needed repairs, but all worked out in the end. Hope you and Fran are feeling well.
Thanks,
John

Gary C. on 02/02/2018
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Gary said the staff did not overcharge him.
Vehicle: Chevrolet S-10
Category: Service
Service Date: 02/01/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
Amy W. on 02/01/2018
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Amy said her vehicle was at John's Automotive on Arlington Road which is 6 or 7 blocks from her home. She has used them before and they are good guys. They explain everything to her and she trusts them. They are great.
Vehicle: Saturn L300
Category: Service
Service Date: 01/29/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 02/08/2018

Amy,
Thanks for the review. I am glad to repair the Saturn. Hope all is well.
John

DENNIS SR S. on 01/30/2018
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"Best kept secret in JAX."
Experienced service techs. Quality work performed right the first time. Priced better than servicing at the dealership. Can schedule appointment around my busy schedule. Friendly, personal service.
Vehicle: Mercedes-Benz C300
Service Date: 01/29/2018
Review Created: 01/30/2018 05:02 AM
John K. at Crossroads Auto Repair & Service responded on 02/01/2018

Dennis,
Thank you for the review. It is always a pleasure to service your cars, and catch up. Have a great week,
John

Mark S. on 01/27/2018
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Mark said the business did a great job.
Vehicle: Jeep Compass
Category: Service
Service Date: 01/26/2018
Review Created: 01/27/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 02/08/2018

Mark,
Thank you for the review. I hope all is well with the Jeep. If you need any other service, please just call.
Thank you,
John

Devion J. on 01/25/2018
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Devion said the service was good at the business. The mechanic was personable and they explained what was going on in layman's terms, so he could understand. They kept him informed of what they were doing and of the problems they found. The staff did a good job.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/22/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
Jason S. on 01/25/2018
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Jason said he liked the work John provided. He was happy with his service.
Vehicle: Honda Odyssey
Category: Service
Service Date: 01/19/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 02/08/2018

Jason,
Thanks for the review and opportunity to repair the Honda. I hope all is going well.
John

GARY / PAM J. on 01/22/2018
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"Great Service!"
We have been having our old car worked on by John for a couple of years now. We love the honest and reliable service we get at Crossroads. Bring your car!
Vehicle: Saab 9-3
Service Date: 01/15/2018
Review Created: 01/22/2018 10:27 AM
Charles J. on 01/12/2018
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Charles said the employees were friendly. The provided good service. They completed the work fast.
Vehicle: Hyundai Azera
Category: Service
Service Date: 01/10/2018
Review Created: 01/12/2018
This review was collected via phone interview by Customer Research Inc.
Robert M. on 01/10/2018
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Spoke with Virginia. She said the staff was pleasant and did what they said they were going to do. They gave her an estimate. Everything was great, and she enjoyed doing business with them.
Vehicle: Honda Pilot
Category: Service
Service Date: 01/02/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 01/16/2018

Robert and Virginia,
Thank you for the review and opportunity to service your cars. I appreciate your trust and loyalty.
Enjoy the great winter weather!
John

Jason C. on 01/10/2018
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Jason said his visit to this business was good. John is honest and great.
Vehicle: Ford F-150
Category: Service
Service Date: 01/05/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 01/16/2018

Jason,
Thanks for the review. I hope all is well with the F150. I appreciate you as a customer.
Have a great week,
John

JOHN / FRANCIS G. on 01/04/2018
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"Best Service.......EVER"
In 60+ years of driving, I have never been treated better than at Cross Roads Automotive. During recent cold and rainy weather I wasn't feeling too well and was about to postpone my oil change, but they wouldn't hear of it.. John personally drove to my house, picked up my van and got it serviced and returned the same day at no extra charge! You just can't beat that personal touch.
Vehicle: Toyota Sienna
Service Date: 01/02/2018
Review Created: 01/04/2018 06:17 AM
John K. at Crossroads Auto Repair & Service responded on 01/08/2018

Jack,
Thank you for the review. It is my pleasure to help out. I hope you are doing well, enjoy the warmer weather!
John

LEE S. on 12/29/2017
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"I feel the owner is very honest and only did the necessary work needed."
I was recommended to Crossroads by Rev. Robert Morris. I was so very pleased when taking my first car in, I have had my daughter's and granddaughter's serviced also within the past month.
Vehicle: Honda Pilot
Service Date: 12/11/2017
Review Created: 12/29/2017 11:18 AM
John K. at Crossroads Auto Repair & Service responded on 01/04/2018

Lee,
Thank you for the review. I am glad we met. It was a pleasure servicing your vehicles and getting to know you.
Have a great week,
John

Michael O. on 12/29/2017
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Michael said his experience was pretty great and the problem was resolved.
Vehicle: Ford Focus
Category: Service
Service Date: 12/15/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 01/10/2018

Michael,
Thank you for the review. I hope the Ford is running well.
Have a great day,
John

RALPH M. on 12/23/2017
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"Christmas Time"
Always feel welcome, good service, confident things are done right
Vehicle: Buick Regal
Service Date: 12/22/2017
Review Created: 12/23/2017 04:55 AM
John K. at Crossroads Auto Repair & Service responded on 01/04/2018

Ralph,
Thank you for the review. I appreciate your loyalty and friendhip.
John

Sam T. on 12/21/2017
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Sam said he's been going to the same mechanic for 2 years now, and has been treated incredibly well. Everything went fine. They did a great job. The mechanic explained everything on the vehicle well. Prices are very competitive, and the business provides quality work.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 12/14/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
John K. at Crossroads Auto Repair & Service responded on 01/08/2018

Sam,
Thanks for the review. I hope all is well, please update me on the repairs in North Carolina. Hopefully the nationwide warranty helped out.
John

LOUIS N. on 11/16/2017
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"great"
very satisfied
Vehicle: Chevrolet Impala
Service Date: 11/14/2017
Review Created: 11/16/2017 12:04 PM
John K. at Crossroads Auto Repair & Service responded on 11/17/2017

Louis,
Thank you for the review. Good to see you.
Happy Thanksgiving!
John

JOHN / FRANCIS G. on 11/15/2017
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"SERVICE"
John gives outstanding personal service.
Vehicle: Toyota Sienna
Service Date: 11/13/2017
Review Created: 11/15/2017 07:19 AM
John K. at Crossroads Auto Repair & Service responded on 11/17/2017

Jack,
Thank you for the review. It was great seeing you, hope you are feeling better.
Happy Thanksgiving!
John

Rudolph J. on 11/09/2017
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Rudolph said the customer service was top notch. John was very good and he was honest.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 11/06/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 287 in total