Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

664 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


JK
JOSHUA K.
Brighton, MA
Subaru Impreza Sedan
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/04/2017
Do not take your car to this place for car inspection
Dishonest - they will try to rip you off with every opportunity they get.

DL
DANIEL L.
Cambridge, MA
Fiat 500
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/03/2017
Bad communication with customer!
I used to be a customer at their Cambridge location before it closed, and it was nothing but fantastic! The Brighton location however is not as good. I took my car in for a general tune up that should have been a one-day case, but it took three days for me to get my car back. After getting the work done on it, the bolts were not tightened and my car made a rattling noise such that I did not feel comfortable driving it. Had to take it back for more tune-ups. The original issue that I brought it in for, a noisy reversing sound, was not addressed. I am moving out of town anyways, but would not go back for further service.

MR
MICHAEL R.
Allston, MA
Honda Civic
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2016
Came in with a specific car problem, AZ auto center only offerred other potential car problems
I came in with a specific problem. I imagined that the auto center would look into said problem, but they instead produced several other potential problems with the car (none of which I was concerned with and only some were actual problems with the car) that amounted to over a $2,000 in repairs and labor. I have never had this kind of experience at any other auto repair shop. When all was said and done, my experience amounted to a $50 visit to have my car assessed for potential problems to my car that do not even exist. And just FYI, I then went to another auto repair shop in the area and not only had the specific issue fixed, but also had it done for under $500.

MS
MIKE S.
Brighton, MA
Subaru Forester
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/19/2016
Car broke down when they promised it was safe
I had a list of repairs of which I couldn't pay for all at once. I asked them to do what needed to be done for it to be safe. I broke down. They were wrong. Stranded in Connecticut now

TL
TAMIKA L.
Brighton, MA
Mercury Mountaineer
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2016
Not! I didn't receive a call back about scheduling a time to drop off my car to get an pre-inspection... been a loyal customer for years and this was the first time I had to pay for a diagnostic check after being told it wasn't going to cost me anything.
Absolutely not... I was told I needed $2300 of work done on my car... that was suspect bcuz I had taken the care somewhere else prior to bringing it to a to z and there was close to nothing wrong with the car... after a to z gave me the estimate on so called repairs that needed to be done I took my car somewhere else and got the same results as I did when I took it to the first place....
PALMER knew I had no clue about my car do he definitely tried to get over on me...I would have ended up paying all that money and absolutely no work would've been done on my car... I'll never give them my business or recommend them to anyone else every again...

JG
JACOB G.
Brighton, MA
Subaru Outback
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/19/2016
Costly. Inaffective. Disorganized.
I would not recommend A Z Auto Center. I went there to have a repair done on my suspension, a C.V. joint and to have my car looked at, as I had just purchased it used. Not only did they perform maintenance that was almost exclusively unnecessary, but at then end of the day, the problems I had with my suspension and my c.v. joint were not solved. When I went back again to try and get the original problems solved, they admitted that they had not been able to replicate the issues, leaving me to conclude that the work they had done on my suspension was blindly done and wholly unnecessary. They also would not admit that they had made a mistake. When I showed the itemized receipts to another mechanic, he actually laughed out loud and confirmed that I had been swindled. All told, I spent $1,600 on a problem that costs $700 to fix, and I still have a problem with my C.V. joint. Aside from this, I visited the shop 3 times, and waited for a total of roughly 2 - 2.5 hours in order to speak with a mechanic for a total of roughly 15 minutes.

YG
YUAN G.
Brighton, MA
Nissan 350Z
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/13/2015
Too slow!
Left my car yesterday for brake checking. I made the call late today since nobody contacted me. One guy answered the phone and promised to send me an email about checking result as well as quote soon. I waited until 6pm and made another call. Nobody was in the workshop. Now I have to wait until tomorrow to get the info and decide how to move forward.
You guys were not like this before.

BG
BARTON G.
Chevy Chase, MD
Jaguar XJ8
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/20/2014
They Didn't Fix My Car Problem
I had the car towed into A-Z Auto Center on a Friday night. I informed them that I was from out of state and asked if they could try to fix the car on Saturday prior to my planned departure Sunday morning. By the time they looked at the car -- very late Saturday afternoon -- they informed me they would not be able to get the required part that day. I rented a car in Boston and drove home. They called me a few weeks later to say the car was repaired. I purposely asked them if they had test-driven the car and they assured me they had and that all issues had been resolved. So I flew into Boston and picked up the car. Less than 2 miles from their station the "check engine" light came back on and the car went into "restricted performance", which is what happened prior to the car breaking down and being towed into their station. They did replace the fuel pump, which apparently had gone bad, but they did not solve the "check engine" and "restricted performance" issue. As a result of the repair not being done correctly, I have brought the car to a dealer to have it properly repaired. I am disappointed that A-Z Auto Repair did not properly repair my car.

KL
KYE L.
Beacon, NY
Honda Civic Si
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2018
Lack Of Communication for three days.
The front desk persons inability to communicate information, and write down phone numbers correctly had caused us to be stuck in Newton for another day, even though the work to the car had already been completed. Effort wasn’t made to call the secondary number that we provided. Sad nothing was offered to make up for your own mistake. Glad you were able to do the job but you really need to work on communication. Three full days of no communication and us having to call almost every hour for new information.

DV
DANIEL V.
Brighton, MA
Chevrolet Equinox
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2017
Incomplete service
I asked them to please fill the tires to specified pressure after my oil change and of course they didn't do it. Thank you for the incomplete service.

JC
JOSE C.
Norwood, MA
Jeep Wrangler
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2017
Car brakes
I am once again not happy. I went to do my brakes and now my car shakes when I accelerates when I go 50. I spoke to Palmer in service and he assumed I hit a bump that would cause this. I told him don't assume because I did not hit anything.

I need the manager Billy to give me call.

Palmer states to me that I was the only customer in 3. Years with complaints.

I don't understand why every time I go in yo game x my car I come out with something new wrong.

TG
THERESA G.
Brighton, MA
Chrysler Sebring
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/27/2016
Disappointed
This was one of the first times iv been disappointed in my service. I said my belts were squeaking and I had just gotten a new alternator and then I was charge around $60 to check them out. Told a spray was used to make them not squeak, my car rolled up louder than ever. I'm now not sure if it is safe to drive or what's going on because they are squeaking but I paid $60 for someone to confirm what I knew. They squeaked. No solution. No work. No improvement. I don't know, I never received a call regarding if they needed to be changed for the squeak, is it dangerous, yada yada. I had a WONDERFUL (insert sarcasm here) trip to pay money to have someone say yup that's what you told us. Solution? None given.
Billy A., Service Manger from A Z Auto Center

Thank you Theresa for the rating, your feedback is very important in our goal to improve and get better each and everyday. We apologize as there's indeed a mistake in you " Invoice " any diagnose fee have to be discounted out when the customer is having service, please give us a call or stop by the shop so we can refund you. We appreciate the business and hope next time we can offer better customer service Happy motoring!!!


DT
Dylan T.
Brighton, MA
Jeep Grand Cherokee
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2016 Category: Service
Dylan said he had his tires mounted and balanced. They were so out of balance afterwards he had to take them elsewhere and pay $100.
This review was collected via phone interview by Customer Research Inc.

MH
MARC H.
Brighton, MA
Ford Taurus
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/04/2015
Charged for the visual inspection that led to the repair work.
I was surprised to have to pay $47 for an undercarriage safety check even though I elected to do a $289 repair as a result of the safety check. I expected the cost of visually inspecting the car to be folded into the charge for the repair work generated from that inspection

EG
Evan G.
Massachusetts
Jeep Wrangler
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/03/2015 Category: Service
Evan said he had to call multiple times even though the staff told him they would call him. When he got a hold of someone, they told him his estimate had doubled. He ended up going to another business for service.
This review was collected via phone interview by Customer Research Inc.

MC
MARGARET C.
Cambridge, MA
FIAT 500
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2018
Takes too long
Service is too slow and all but one person at front desk have no idea what’s going on.

RS
RUBY S.
Allston, MA
Hyundai Elantra
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/01/2018
Ok
My car wasn’t ready for pick up on the same day I dropped it off so l told the person I spoke with that I would be unable to pick up the car until Wednesday. I was disappointed to see that they had left my car outside during the snowstorm and it was returned to me looking really bad. I certainly didn’t expect a detailing or anything like
That but I didn’t expect to
See my car covered in white snow residue and super dirty when it was returned to me. Additionally, I was told over the phone that I would get a 10 percent discount on parts and labor due to my AAA membership. When I saw my bill, the discount wasn’t included. The person initially said there was no such discount then after I persisted he made a call to colleague to confirm this and then added it on. Please provide the discount that was indicted over the phone so customers aren’t inadvertently overcharged.

TG
TEGINA G.
Brighton, MA
Ford Focus
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2017
I dropped off my car now there problem with my car
Y'all helped me a lot with my car that's why I don't understand why my car shuts off while I drive it was fine before but I can't afford to get it looked at and fix so I have to wait and I will still go to them

JK
JAMES K.
Bronx, NY
Dodge Avenger
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2017
Pleasant Staff, But Not Great Work
Recently used to AZ services to service my air conditioner, which was not working and only blowing out hot air. The staff was very pleasant and communicated well with their costumers. However, the service to the vehicle was not the best. At first my AC seemed to be working amazingly when I entered the car after the turned it back over to me. But, when I turned the AC on the next day it was back to blowing out hot air and has not worked since. Yet, they claimed to have checked all aspects of it and found the issue.

SS
SANDY S.
Brookline, MA
Toyota RAV4
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2017
Sarcastic.
Didn't give me my key. Said it was in the car which was locked. Didn't call when the car was ready for pickup.

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