Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

865 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


LN
LOAN N.
Brighton, MA
Nissan Sentra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2019
Not impressed
I brought my car in to repair my exhaust that was making a lot of noise. AZ recommended 3 repairs to the whole car totaling $2k~ but I opted to only fix the exhaust for the time being. I asked for my old parts back since my husband and his work mechanic asked to see it and find what the issue was. When I called to confirm the work, I wasn’t given an estimated pick up time and ended up waiting around until the following afternoon for a callback. When I went to pick up my car, the parts I received were only the gaskets and screws and not the catalytic converter they replaced. I expected all my parts back but I cant really do anything with a set of screws and gaskets. My car is no longer noisy but I probably won’t come back for the other repairs since it seems a bit unorganized there and this is the second time I’ve questioned their honesty after getting my car serviced. The admin in the office was professional and nice enough and the guys who brought my car back were also nice. It’s too bad I don’t feel comfortable being a repeat customer at AZ.

Verified Customer
Brighton, MA
Nissan Sentra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/28/2019
Third time is not the charm
Within a month, I had to go back to the shop 3 times for something “different” everytime. One time I didn’t even get an invoice for what they were doing and only a notice to go pick my car up and then I had to pay for something I didn’t approve of AFTER having to come back to fix my car again after just having it fixed a week ago. After the 3rd time, my check engine light still came back on. My car is in a worse condition now from when I first brought it in.

Verified Customer
Brighton, MA
Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2019
Kept my car for 5 days
Unfortunately had a bad experience at AZ. It wasn't my first time going but will be my last. They were just replacing my oil pan and putting a valve gasket on. They first said it was delayed because something had to dry for a few hours and then the reasoning was because the wrong part came in. Overall, 5 day without a car for a small fix was ridiculous. They also charged an absurd amount of money for such a fix. Nice people just not the best service

II
ISRAYIL I.
Brighton, MA
Honda Fit
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/30/2019
2010 Honda Fit
I dropped car at this place.. and I noted that my car left cv axel is broke.. they sent me email.. estimated price 663$ I called to say that I don’t accept to fix this here because of high price.. they told me than you gonna have to pay 109$ diagnostic fee.. in the end of the day we agreed to bring our part they gonna replace it.. and charge us only later.. by the way I can purchase cv axle for 70$ they charge wanted to charge me 135$.. anyways .. they repaired the part but car makes noise from there that they did job..my name is israyil and my number is+18572044112 call me if anyone wanna say something..

BE
BURAK E.
Quincy, MA
Toyota Prius
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/25/2019
Horrible experience
I gave my car at january 23 for battery issue.We deal with him.He didnt keep his promise and took 300 dollar for nothing do favor yourself and your wallet dont choosing this company

Verified Customer
South Hamilton, MA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/16/2019
Untrustworthy, Scammer's
This place was by far the worst experience I have ever had. I strongly recommend to anyone to never use this place. For a oil pan gasket replacement that wasn't needed they charged $380 dollar's of labor. When requested to not do it they said it was too late. However, when I arrived several hours later they said they were putting them in now. Absolutely disgusting business. To give a perspective my mechanic was willing to do all of it for less then half.

VZ
Vladimir Z.
Brighton, MA
Honda Accord Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/28/2018 Category: Service
Vladimir said his main concern when he went to this business was his brakes and they did not check them.
This review was collected via phone interview by Customer Research Inc.

JM
JENNIFER M.
Brighton, MA
Honda Civic Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/16/2018
Oil Change took 24 hours
This was my first visit to AZ Auto Center. I called on a Monday to make an appointment for a basic oil change for that Wednesday morning. An oil change for my vehicle usually takes about 30 minutes, and I was told on the phone that my car would absolutely be ready by the end of the same day. I dropped my car off a few minutes after AZ opened on Wednesday morning, and my car was not ready for pickup until Thursday morning after my workday started. It's not the end of the world, but I was not notified that they would be keeping my car overnight and had to rearrange plans at the last minute. No matter how busy you are, an oil change should not take 24+ hours, especially when your customer has made an appointment in advance.

DV
DANIEL V.
Brighton, MA
Subaru Forester
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2018
Rude attendant
The attendant on the phone was rude. Did not feel like explaining the work done. No problems with the work done so far.

MC
MARGARET C.
Cambridge, MA
FIAT 500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/05/2018
Takes too long
Service is too slow and all but one person at front desk have no idea what’s going on.

KL
KYE L.
Beacon, NY
Honda Civic Si
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2018
Lack Of Communication for three days.
The front desk persons inability to communicate information, and write down phone numbers correctly had caused us to be stuck in Newton for another day, even though the work to the car had already been completed. Effort wasn’t made to call the secondary number that we provided. Sad nothing was offered to make up for your own mistake. Glad you were able to do the job but you really need to work on communication. Three full days of no communication and us having to call almost every hour for new information.

RS
RUBY S.
Allston, MA
Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/01/2018
Ok
My car wasn’t ready for pick up on the same day I dropped it off so l told the person I spoke with that I would be unable to pick up the car until Wednesday. I was disappointed to see that they had left my car outside during the snowstorm and it was returned to me looking really bad. I certainly didn’t expect a detailing or anything like
That but I didn’t expect to
See my car covered in white snow residue and super dirty when it was returned to me. Additionally, I was told over the phone that I would get a 10 percent discount on parts and labor due to my AAA membership. When I saw my bill, the discount wasn’t included. The person initially said there was no such discount then after I persisted he made a call to colleague to confirm this and then added it on. Please provide the discount that was indicted over the phone so customers aren’t inadvertently overcharged.

DV
DANIEL V.
Brighton, MA
Chevrolet Equinox
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2017
Incomplete service
I asked them to please fill the tires to specified pressure after my oil change and of course they didn't do it. Thank you for the incomplete service.

JK
JAMES K.
Bronx, NY
Dodge Avenger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2017
Pleasant Staff, But Not Great Work
Recently used to AZ services to service my air conditioner, which was not working and only blowing out hot air. The staff was very pleasant and communicated well with their costumers. However, the service to the vehicle was not the best. At first my AC seemed to be working amazingly when I entered the car after the turned it back over to me. But, when I turned the AC on the next day it was back to blowing out hot air and has not worked since. Yet, they claimed to have checked all aspects of it and found the issue.

JK
JOSHUA K.
Brighton, MA
Subaru Impreza Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/04/2017
Do not take your car to this place for car inspection
Dishonest - they will try to rip you off with every opportunity they get.

DL
DANIEL L.
Cambridge, MA
Fiat 500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/03/2017
Bad communication with customer!
I used to be a customer at their Cambridge location before it closed, and it was nothing but fantastic! The Brighton location however is not as good. I took my car in for a general tune up that should have been a one-day case, but it took three days for me to get my car back. After getting the work done on it, the bolts were not tightened and my car made a rattling noise such that I did not feel comfortable driving it. Had to take it back for more tune-ups. The original issue that I brought it in for, a noisy reversing sound, was not addressed. I am moving out of town anyways, but would not go back for further service.

JC
JOSE C.
Norwood, MA
Jeep Wrangler
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2017
Car brakes
I am once again not happy. I went to do my brakes and now my car shakes when I accelerates when I go 50. I spoke to Palmer in service and he assumed I hit a bump that would cause this. I told him don't assume because I did not hit anything.

I need the manager Billy to give me call.

Palmer states to me that I was the only customer in 3. Years with complaints.

I don't understand why every time I go in yo game x my car I come out with something new wrong.

PP
PATIL P.
Boston, MA
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2017
Not happy that entire check up was not done
I had to stop mid way barely week after the car was out of shop to fill air. Disappointed that even air was not checked when I came to check tyres

MR
MICHAEL R.
Allston, MA
Honda Civic
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2016
Came in with a specific car problem, AZ auto center only offerred other potential car problems
I came in with a specific problem. I imagined that the auto center would look into said problem, but they instead produced several other potential problems with the car (none of which I was concerned with and only some were actual problems with the car) that amounted to over a $2,000 in repairs and labor. I have never had this kind of experience at any other auto repair shop. When all was said and done, my experience amounted to a $50 visit to have my car assessed for potential problems to my car that do not even exist. And just FYI, I then went to another auto repair shop in the area and not only had the specific issue fixed, but also had it done for under $500.

TG
THERESA G.
Brighton, MA
Chrysler Sebring
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/27/2016
Disappointed
This was one of the first times iv been disappointed in my service. I said my belts were squeaking and I had just gotten a new alternator and then I was charge around $60 to check them out. Told a spray was used to make them not squeak, my car rolled up louder than ever. I'm now not sure if it is safe to drive or what's going on because they are squeaking but I paid $60 for someone to confirm what I knew. They squeaked. No solution. No work. No improvement. I don't know, I never received a call regarding if they needed to be changed for the squeak, is it dangerous, yada yada. I had a WONDERFUL (insert sarcasm here) trip to pay money to have someone say yup that's what you told us. Solution? None given.
Billy A., Service Manger from A Z Auto Center responded on 10/24/2016

Thank you Theresa for the rating, your feedback is very important in our goal to improve and get better each and everyday. We apologize as there's indeed a mistake in you " Invoice " any diagnose fee have to be discounted out when the customer is having service, please give us a call or stop by the shop so we can refund you. We appreciate the business and hope next time we can offer better customer service Happy motoring!!!


Displaying Review 1 - 20 of 865 in total