97% Would Recommend
Latest Review about 24 hours ago
DANIEL V. on 09/20/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Incomplete service"
I asked them to please fill the tires to specified pressure after my oil change and of course they didn't do it. Thank you for the incomplete service.
Vehicle: Chevrolet Equinox
Service Date: 09/18/2017
Review Created: 09/20/2017 04:40 AM
JAMES K. on 09/06/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Pleasant Staff, But Not Great Work"
Recently used to AZ services to service my air conditioner, which was not working and only blowing out hot air. The staff was very pleasant and communicated well with their costumers. However, the service to the vehicle was not the best. At first my AC seemed to be working amazingly when I entered the car after the turned it back over to me. But, when I turned the AC on the next day it was back to blowing out hot air and has not worked since. Yet, they claimed to have checked all aspects of it and found the issue.
Vehicle: Dodge Avenger
Service Date: 08/14/2017
Review Created: 09/06/2017 07:25 AM
JOSHUA K. on 08/04/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Do not take your car to this place for car inspection"
Dishonest - they will try to rip you off with every opportunity they get.
Vehicle: Subaru Impreza Sedan
Service Date: 07/31/2017
Review Created: 08/04/2017 06:55 PM
DANIEL L. on 06/03/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad communication with customer!"
I used to be a customer at their Cambridge location before it closed, and it was nothing but fantastic! The Brighton location however is not as good. I took my car in for a general tune up that should have been a one-day case, but it took three days for me to get my car back. After getting the work done on it, the bolts were not tightened and my car made a rattling noise such that I did not feel comfortable driving it. Had to take it back for more tune-ups. The original issue that I brought it in for, a noisy reversing sound, was not addressed. I am moving out of town anyways, but would not go back for further service.
Vehicle: Fiat 500
Service Date: 05/31/2017
Review Created: 06/03/2017 03:33 PM
JOSE C. on 04/13/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Car brakes"
I am once again not happy. I went to do my brakes and now my car shakes when I accelerates when I go 50. I spoke to Palmer in service and he assumed I hit a bump that would cause this. I told him don't assume because I did not hit anything.

I need the manager Billy to give me call.

Palmer states to me that I was the only customer in 3. Years with complaints.

I don't understand why every time I go in yo game x my car I come out with something new wrong.
Vehicle: Jeep Wrangler
Service Date: 04/10/2017
Review Created: 04/13/2017 05:09 AM
PATIL P. on 03/20/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Not happy that entire check up was not done"
I had to stop mid way barely week after the car was out of shop to fill air. Disappointed that even air was not checked when I came to check tyres
Vehicle: Honda Accord
Service Date: 03/16/2017
Review Created: 03/20/2017 08:11 PM
MICHAEL R. on 12/11/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Came in with a specific car problem, AZ auto center only offerred other potential car problems"
I came in with a specific problem. I imagined that the auto center would look into said problem, but they instead produced several other potential problems with the car (none of which I was concerned with and only some were actual problems with the car) that amounted to over a $2,000 in repairs and labor. I have never had this kind of experience at any other auto repair shop. When all was said and done, my experience amounted to a $50 visit to have my car assessed for potential problems to my car that do not even exist. And just FYI, I then went to another auto repair shop in the area and not only had the specific issue fixed, but also had it done for under $500.
Vehicle: Honda Civic
Service Date: 12/06/2016
Review Created: 12/11/2016 09:10 AM
THERESA G. on 09/27/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Disappointed"
This was one of the first times iv been disappointed in my service. I said my belts were squeaking and I had just gotten a new alternator and then I was charge around $60 to check them out. Told a spray was used to make them not squeak, my car rolled up louder than ever. I'm now not sure if it is safe to drive or what's going on because they are squeaking but I paid $60 for someone to confirm what I knew. They squeaked. No solution. No work. No improvement. I don't know, I never received a call regarding if they needed to be changed for the squeak, is it dangerous, yada yada. I had a WONDERFUL (insert sarcasm here) trip to pay money to have someone say yup that's what you told us. Solution? None given.
Vehicle: Chrysler Sebring
Service Date: 09/27/2016
Review Created: 09/27/2016 11:11 PM
Billy A., Service Manger at A Z Auto Center responded on 10/24/2016

Thank you Theresa for the rating, your feedback is very important in our goal to improve and get better each and everyday. We apologize as there's indeed a mistake in you " Invoice " any diagnose fee have to be discounted out when the customer is having service, please give us a call or stop by the shop so we can refund you. We appreciate the business and hope next time we can offer better customer service Happy motoring!!!

Merredith D. on 09/17/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Merredith said she's new to the area and this facility had good reviews. She was expecting her oil change to be like $34 and it ended up being $68. She was told that's because they use synthetic oil and so does her mechanic along with regular oil and it's never come to that amount. She will not be doing business with them or recommending this facility.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 09/15/2016
Review Created: 09/17/2016
This review was collected via phone interview by Customer Research Inc.
Billy A., Service Manger at A Z Auto Center responded on 09/19/2016

Hello Merredith, first let me start off by saying sorry for the misunderstand, it was our intent to make you feel like you were overcharged. What you probably wanted and didn't recieve was a synthetic-blend oil change service that costs $35.93 including up to 5 quarts of oil, oil filter and fluid top off with 51 point check. If you want you can upgrade to 100% synthetic oil and that is what you received and were charged for. Since there was a mix-up somewhere and you really wanted the "regular" oil change I will send you a refund of the difference.
Thank you for your business and I really do hope this helps a little with restoring some trust.
Sincerely,
Billy Audy

MIKE S. on 06/19/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Car broke down when they promised it was safe"
I had a list of repairs of which I couldn't pay for all at once. I asked them to do what needed to be done for it to be safe. I broke down. They were wrong. Stranded in Connecticut now
Vehicle: Subaru Forester
Service Date: 06/17/2016
Review Created: 06/19/2016 08:03 PM
TAMIKA L. on 03/17/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not! I didn't receive a call back about scheduling a time to drop off my car to get an pre-inspection... been a loyal customer for years and this was the first time I had to pay for a diagnostic check after being told it wasn't going to cost me anything. "
Absolutely not... I was told I needed $2300 of work done on my car... that was suspect bcuz I had taken the care somewhere else prior to bringing it to a to z and there was close to nothing wrong with the car... after a to z gave me the estimate on so called repairs that needed to be done I took my car somewhere else and got the same results as I did when I took it to the first place....
PALMER knew I had no clue about my car do he definitely tried to get over on me...I would have ended up paying all that money and absolutely no work would've been done on my car... I'll never give them my business or recommend them to anyone else every again...
Vehicle: Mercury Mountaineer
Service Date: 03/14/2016
Review Created: 03/17/2016 12:47 AM
JACOB G. on 01/19/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Costly. Inaffective. Disorganized."
I would not recommend A Z Auto Center. I went there to have a repair done on my suspension, a C.V. joint and to have my car looked at, as I had just purchased it used. Not only did they perform maintenance that was almost exclusively unnecessary, but at then end of the day, the problems I had with my suspension and my c.v. joint were not solved. When I went back again to try and get the original problems solved, they admitted that they had not been able to replicate the issues, leaving me to conclude that the work they had done on my suspension was blindly done and wholly unnecessary. They also would not admit that they had made a mistake. When I showed the itemized receipts to another mechanic, he actually laughed out loud and confirmed that I had been swindled. All told, I spent $1,600 on a problem that costs $700 to fix, and I still have a problem with my C.V. joint. Aside from this, I visited the shop 3 times, and waited for a total of roughly 2 - 2.5 hours in order to speak with a mechanic for a total of roughly 15 minutes.
Vehicle: Subaru Outback
Service Date: 12/15/2015
Review Created: 01/19/2016 01:27 PM
Dylan T. on 01/14/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Dylan said he had his tires mounted and balanced. They were so out of balance afterwards he had to take them elsewhere and pay $100.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 12/18/2015
Review Created: 01/14/2016
This review was collected via phone interview by Customer Research Inc.
RUBY C. on 10/02/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"I was late "
Fred at the office was very kind. I was told it would take 2-3 hours for my oil to be changed. I decided to walk home and wait for the call saying my car had been serviced. I never received a call and after 3 hours I walked back to find my car had been done for a while.
Vehicle: Mazda Protege
Service Date: 09/30/2015
Review Created: 10/02/2015 06:36 AM
DANIEL V. on 09/20/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"I am still neutral"
I had an interaction with the person who answers the phone. It wasn't the most customer service oriented.
I think two days for front and back rotors and pads is a bit long.
When I picked my car up, my radio wasn't working (it was working when I dropped my car off) They fixed the problem on the spot. Apparently it was a fuse... It could have been a coincidence, but still very strange.
Vehicle: Chevrolet Equinox
Service Date: 09/18/2015
Review Created: 09/20/2015 04:16 AM
Evan G. on 03/03/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Evan said he had to call multiple times even though the staff told him they would call him. When he got a hold of someone, they told him his estimate had doubled. He ended up going to another business for service.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 02/25/2015
Review Created: 03/03/2015
This review was collected via phone interview by Customer Research Inc.
BARTON G. on 12/20/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"They Didn't Fix My Car Problem"
I had the car towed into A-Z Auto Center on a Friday night. I informed them that I was from out of state and asked if they could try to fix the car on Saturday prior to my planned departure Sunday morning. By the time they looked at the car -- very late Saturday afternoon -- they informed me they would not be able to get the required part that day. I rented a car in Boston and drove home. They called me a few weeks later to say the car was repaired. I purposely asked them if they had test-driven the car and they assured me they had and that all issues had been resolved. So I flew into Boston and picked up the car. Less than 2 miles from their station the "check engine" light came back on and the car went into "restricted performance", which is what happened prior to the car breaking down and being towed into their station. They did replace the fuel pump, which apparently had gone bad, but they did not solve the "check engine" and "restricted performance" issue. As a result of the repair not being done correctly, I have brought the car to a dealer to have it properly repaired. I am disappointed that A-Z Auto Repair did not properly repair my car.
Vehicle: Jaguar XJ8
Service Date: 12/19/2014
Review Created: 12/20/2014 12:49 PM
PATRICE P. on 01/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service! "
Anytime I bring my car to get serviced I am provided with the best service and customer service. The guys really care and they show it.
Vehicle: Mazda Tribute
Service Date: 01/19/2018
Review Created: 01/20/2018 03:01 AM
SAMUEL G. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"True customer service"
I shredded a tire late at night. AAA recommended A-Z so I had my car towed there. Wow, were they right! Even though they didn't know me, Billy and the guys treated me like a long-time customer. My tire was hard to find, but they kept at it, and then stayed late to install it so I could get on the road. Superb service from wonderful people! Five stars!
Vehicle: MINI Countryman
Service Date: 01/18/2018
Review Created: 01/19/2018 06:41 AM
MARK T. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Well done"
All work was done well, and I never felt pressured to perform any work I can't afford at this time. I appreciated ther fact that I was being told the truth.
Vehicle: Honda Pilot
Service Date: 01/10/2018
Review Created: 01/15/2018 12:18 PM
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