That but I didn’t expect to
See my car covered in white snow residue and super dirty when it was returned to me. Additionally, I was told over the phone that I would get a 10 percent discount on parts and labor due to my AAA membership. When I saw my bill, the discount wasn’t included. The person initially said there was no such discount then after I persisted he made a call to colleague to confirm this and then added it on. Please provide the discount that was indicted over the phone so customers aren’t inadvertently overcharged.
I need the manager Billy to give me call.
Palmer states to me that I was the only customer in 3. Years with complaints.
I don't understand why every time I go in yo game x my car I come out with something new wrong.
Thank you Theresa for the rating, your feedback is very important in our goal to improve and get better each and everyday. We apologize as there's indeed a mistake in you " Invoice " any diagnose fee have to be discounted out when the customer is having service, please give us a call or stop by the shop so we can refund you. We appreciate the business and hope next time we can offer better customer service Happy motoring!!!