ReScore Reviews™ (1)
Good morning Denise
In looking over the repairs that were done on your Subaru the repair charges that you were charged were in fact accurate and right in line with the time it takes to properly diagnose and install the battery in your vehicle. While we are very mindful of the expenses involved in diagnosing and repairing vehicles today we strive to keep your repair cost low by employing Ase certified technicians and keep them up to date on their training. We in working on your vehicle cannot afford to misdiagnose and replace components needlessly. That takes time and well time equals expense. We must be able to pay our technicians and for that reason we charged to install your battery. We look forward to working with you in the future and will always strive to make accurate diagnosis thereby keeping the expense to a minimum.
Thank you for considering us here at Fishhook Auto Care for your service needs.
In looking at the repairs that were done to your van I have to agree we fell short on our procedures and had to bring your vehicle in for a second visit. While we know that all of our repairs don't always go as planned rest assured that we as a company always strive to improve our services and repairs. We will take this into account and as a company we will always be looking for ways to improve.
Thank you very much for your input