Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

423 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
95% Would Recommend
Latest Review 4 months ago

Reviews


JB
Jim B.
Wasilla, AK
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/23/2017
Unskilled mechanics and no warning of a five fold increase in price
Dropped a 2014 Dodge 2500 RAM off on Friday to get winter tires installed and balanced. Was told $95. Was called Friday afternoon and told their mechanic broke a stud and they couldn't get a new one until Monday. Monday at noon, I picked up the truck and tab was $479. No warning. I own 7 Dodge trucks and each has tires changed twice a year. No tire service ever ruined a single lug nut yet, according to them, their mechanic ruined 9 lug nuts at $18 each and it took their mechanic 1-1/2 hours to replace the broken stud. ONLY thing mentioned in the phone call Friday was an apology for breaking the stud and the fact I couldn't get this truck back until Monday. NOTHING was said about ANY increase in price. I WAS going to give him another truck to change tires on and was seriously considering using them for all of our truck service but not now.

JH
June H.
Alaska
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2017 Category: Service
June said she paid but she thought the cost too expensive.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/12/2017 Category: Service
June said the employees were nice and they provided okay service but it was a little expensive.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 10/19/2017

Good Morning June. In response to your survey I feel the need to respond. I realize that having you vehicle in the shop for a headlight renewal on your 2006 Honda Accord that cost 100.00 seems expensive. I"m sorry that you feel that way but I'm not sure that you realized what we had to do to get that done. We and to have one of our service writers correctly document the repair and then an ASE certified tech had to not only get the headlight but also install it. We also warranty the headlight and installation for 24 months or 24000 miles. I feel in todays market that 100.00 total for the service is not only reasonable but fair. We get it, auto care and maintenance is difficult to pay for but we must charge for it and be able to pay our techs,consultants etc. With that being said we will always do our best for the customers we serve. Thanks for giving us the privilege to service your vehicle. If you have any questions please feel free to call us at 907-373-1948

Brian Lansdale
Owner

DD
Dave D.
Wasilla, AK
Honda CR-V
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2017 Category: Service
Dave said this business tried to do a repair on his vehicle that didn't need to be done. They tried to charge $600 for a service he didn't need. He didn't go through with the service after he did thorough research.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 07/10/2017

Good Morning Dave
While there are different techniques to repairing todays complex vehicles we had a ASE certified master technician thoroughly diagnose your vehicle and  that was recommended to be the best remedy to your concern. We verified that the proper voltages were not being provide to the main computer and that the recommended solution was to renew that position sensor. We stand by the decision that was the best repair we could have done given the concerns that they have had across the country for that component. Thank you for giving us the opportunity to serve your auto care needs.

Brian Lansdale
Owner

JM
JOHN M.
Wasilla, AK
Ford Focus
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/05/2017
Bait and switch?????
This was the third time I have used fishhook tire that the price exceeded the phone quote. I was quoted 300.00 for my tires when completed the bill was for 341 I asked what happened to the 300 quote and was told how does 317 sound paid it and left I will never return it has been years since a previous e perience wAs hoping the service was back to the "old days"service but it was not to be
Brian L., Owner from Fishhook Auto Care responded on 05/10/2017

Good Morning John
In reviewing your response I see that we may not have been as clear on our pricing as we could have been. I have issued a credit to your account for 17.00 and we as a company will as always strive to be as clear as possible next time. We here at Fishhook Auto Care always try to be as clear on our pricing as we can and are always trying to improve our customers experience. Thanks for using Fishhook Auto Care

Brian Lansdale
Owner

JM
Justin M.
Wasilla, AK
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/28/2017
Gmc
Had a engine knock and oil leak with a check engine light come on so I Took it in and they gave me an estimate of 1050$ to replace oil seals and whatnot came into pick it up charged me 1100$ and gave me another estimate for 1850$ to replace lifters. Truck still had check engine light and a bad knock. Would of been nice to know upfront. Will not return.
Brian L., Owner from Fishhook Auto Care responded on 05/10/2017

Good Morning Justin. As we discussed at the front counter the engine noise was relayed to you before the work was begun on your vehicle. Sorry for the misunderstanding and we will strive to do better in the future. thanks for trusting Fishhook Auto care with your service needs

Brian Lansdale
Owner

DM
DENISE M.
Wasilla, AK
Subaru Outback
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/08/2017
Charges too much
I was charged $323.00 for a battery and install. The car was towed in because the battery would not hold a charge. I was initially charged $90 to look at it an then another $54 to install the battery. I think the service charges were too much. The $90 should more than cover the installation of the battery.
Brian L., Owner from Fishhook Auto Care responded on 02/23/2017

Good morning Denise
In looking over the repairs that were done on your Subaru the repair charges that you were charged were in fact accurate and right in line with the time it takes to properly diagnose and install the battery in your vehicle. While we are very mindful of the expenses involved in diagnosing and repairing vehicles today we strive to keep your repair cost low by employing Ase certified technicians and keep them up to date on their training. We in working on your vehicle cannot afford to misdiagnose and replace components needlessly. That takes time and well time equals expense. We must be able to pay our technicians and for that reason we charged to install your battery. We look forward to working with you in the future and will always strive to make accurate diagnosis thereby keeping the expense to a minimum.
Thank you for considering us here at Fishhook Auto Care for your service needs.

Brian Lansdale
Owner

EM
ETHAN M.
Wasilla, AK
Chevrolet Traverse
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/29/2015
Traverse engine problems after leaving shop!
We've been coming to your shop for 8 years now and I've generally been very happy so I wanted to email before posting a review of our last experience. But, I haven't heard back yet...so here it is: On Thursday 6/25/15, we brought our 2010 Chevy Traverse in for a pink fluid leak (it turned out to be a water pump leak) and we subsequently had the water pump replaced. We picked up the Traverse on 6/26/15. Within less than 1/2 a mile of driving out of the shop (I hadn't even gotten to the light at the corner of Fishhook and Seldon), there was a weird clicking/knocking noise that I'd never heard before. I called Kim immediately and let her know, then asked if I could bring the vehicle back. The vehicle is back in the shop and now I've been told that now I need a new engine! I'm not quite sure how a water pump replacement could lead to a new engine. And the timing of this brand new sound is rather hard to swallow. I have never overheated, we had the oil/filter changed a couple weeks ago and have never run out of oil (before I brought it in to your shop, the oil monitor read: 94% oil life remaining), my dad put the wrong kind of coolant in the Traverse minutes before we brought it into the shop (I drove less than 5 miles with it but the noise came AFTER the water pump replacement and coolant system flush and clean so I can't imagine that caused the knocking), and the traverse has a grand total of 64,698 miles on it so it's not super high miles. Maybe something wasn't tightened correctly when the water pump was installed? Maybe something else happened? I can't in good conscious recommend this business when I'm so frustrated!!

KT
KENDA T.
Palmer, AK
Toyota 4Runner
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/06/2015
oil change comes with body damage
I had the oil changed and the tires swapped out last week. The running boards were damaged in the process. Kim told me that it could not have happened in your shop and that my son probably was joy riding and caused the damage. Both running boards were bent out just behind the front tires. Steve of Metal Creek Autobody looked at it and said "it was put on a lift and jacked straight up."
I've spent a lot of money with you over the years and I take care of my vehicles. I'm disappointed that your mechanic didn't own up to his mistake.
Brian L., Owner from Fishhook Auto Care responded on 05/13/2015

Hi Kenda
After speaking with you today and inspecting your vehicle for damage I came to the conclusion that in all likely hood we did cause the damage on your 4 runner. We offered to pay for the damage and  regret that it happened. Rest assured that in the unlikely event that concerns do arise we here at Fishhook Auto Care takes this very seriously and take all precautions but unfortunately mistake can, will and do happen. We appreciate you as a customer and freind and look forward to working with you in the future

Brian Lansdale
Owner

MG
Michael G.
Wasilla, AK
Lincoln Town Car
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/13/2015 Category: Service
Michael said he had to take his vehicle back to this business because they put a headlight switch that does not work. He has to unplug his battery every time he gets out of his vehicle. Due to this experience, he would not recommend them.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 03/23/2015

Hello Michael
It's regretful you had this experience here. Sometime sin the course of doing repairs our technicians although very experienced can and will make mistakes and also at times other component's can and will fail. We have a very comprehensive warranty that cover our repairs a full 24 months or 24000 miles one of the best in the business. I saw that we scheduled your vehicle back in for repairs and then we called to reschedule you in and  for some reason you have not made it back to us. We will stand by our repairs and rest assured if it's anything to do with the repairs we will take care of it.  Feel free to give us a call at 373-1948 and we will recheck at no charge to you. Thanks for choosing Fishhook Auto Care. You one stop shop in the valley

Brian Lansdale
Owner

AP
ADAM P.
Palmer, AK
Subaru Outback
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/16/2014
frustrated
After noticing a loud vibrating noise in the rear of my Subaru I took it to Fishook auto on the advice of a friend. They were friendly and gave me a ride to work. I got a call later that day saying they knew something was wrong but could not pinpoint the problem and it was probably o.k. to drive and wait until it got worse to better know how to proceed. I had no problem with that. The problem I had was when the bill came to $140.00- Most Garages in town will charge $80 to $90 for a full inspection.
Brian L., Owner from Fishhook Auto Care responded on 12/19/2014

Hi Adam
I feel we as a company need to respond to this. I looking over your paperwork and speaking with you yesterday we would like for you to reevaluate your responce. We value each of our customers reveiws wheather good or bad. Occaisionaly during the course of diagnosing a customers concern aditional labor and or materials are needed to fully vet and evaluate concerns on the vehicle. That can take more of our Technicians time and in fact can effect the charges on your vehicle. At no time will we charge you more than we quote. This is only fair for us and you. We would like to invite you to call us and further discuss this. Our number is 907-373-1948 and we are here 8-5 mon thru fri. We look forward to speaking with you and Thank you very much for the input.

Brian Lansdale
Owner

JM
Joseph M.
Wasilla, AK
Mitsubishi Montero Sport
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/10/2014 Category: Service
Joseph said he is very unsatisfied with this business. They did a brake inspection and replaced three belts on his vehicle. They charged him over $1,000. He was overcharged $800 for the work they did. He will not go back or recommend them because of this experience.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 11/19/2014

Good Morning
We here at Fishhook Auto Care Appreciate all the reviews both good and bad. Thank you for your input and in attempting to contact you to discuss this we have not been able to get a hold of you after multiple phone calls. I feel that we need to clarify all the work that was done on you vehicle during your latest visit here. The work done was not just belts as you claim but included a Tow from your home diagnosing and renewing your alternator inspecting the under carriage 1 flat repair inspecting the brakes and diagnosing the alarm system. We do apologize for clarifying exactly what was done and the misunderstanding that we have. Rest assured we are very fairly priced and I feel as the business owner here that you got a very fair deal.
Thanks
Brian Lansdale
907-373-1948

Brian Lansdale
Owner

SR
SHAREN R.
Wasilla, AK
Ford Ranger
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/06/2017
WORK OK - OVERCHARGES ON PARTS
While the work they do has always been satisfactory, their over-charging for parts is totally unacceptable - 2-3 times MORE than the retail price at Napa Auto Parts, which they probably get even cheaper than I would get walking in off the street. While I don't mind anyone making a reasonable profit, price-gouging your customers doesn't make me very inclined to return and will pass the word on the "system-generated mark up" as was explained to me by the shop manager when bill was paid. Customers beware of price-gouging on repair parts from this business.
Brian L., Owner from Fishhook Auto Care responded on 07/10/2017

Good Morning Sharon
While we here at Fishhook Auto Care do realize that parts are expensive there are a lot of things to consider when we price our parts. The expenses of running an auto shop and the warranties that we have to cover are costly.
We warrant all of our repairs for 24 months or 24000 miles nationwide. We must pass these cost on to our customers to remain here to serve the community. The cost of our parts is only one part of the total price of the repair cost. We always try to focus on our customers total cost and do the best repair for the vehicle to keep all our customers safe.
Thanks for your business and we look forward to serving you in the future.

Brian Lansdale
Owner

LN
Larry N.
Wasilla, AK
Chevrolet Chevy Express
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/05/2017 Category: Service
Larry said he wasn't very happy with the diagnosis they gave him on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 06/07/2017

Good Morning Larry
Sorry we had to give you the bad news on your front end repairs. We always try to keep the repair cost down but at times it is unavoidable. We look forward to working with you in the future.

Brian Lansdale
Owner

MP
MARK P.
Wasilla, AK
Ford Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/18/2015
not my best visit
I had to call them to get an update on the truck at 5pm as I had not heard from them. I was told that it needed work but they would need to work up an estimate and call me back he next day. They called too late on Friday for me to have them work on it or pick it up. They were closed on Saturday so we missed having it all weekend. When I went to get it the next week it took 30 minutes to write up the ticket. At this point they had had the truck for 6 days total. Then I was told they did not inspect the back brakes because it would take more time even though the service I paid for was to inspect the whole brake system. I was told I could pay additional to have them check the back brakes also. To their credit they did offer to give me a discount after I argued the point but I declined and just asked that they update the way they communicate this service for people in the future. I usually have good experiences with them so I was a little disappointed in the customer service.
Brian L., Owner from Fishhook Auto Care responded on 12/02/2015

Good Morning Mark
Thanks  For your recent visit to Fishhook Auto Care. In reviewing your ticket it appears your visit was less than desirable. We take all our customers concerns seriously and as always will try to explain the charges and make corrections in our procedures to make your next visit even better.

Brian Lansdale
Owner

MR
Michael R.
Wasilla, AK
Chevrolet Silverado 1500
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/24/2018 Category: Service
Michael said the business didn't put the exhaust pipe back on correctly.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 02/13/2018

Hi Michael We apologize for any mistake and are constantly trying to improve. Feel free to give us a call at 373-1948 and if we made a booboo we wil correct it. Thanks for choosing Fishhook Auto Care

Brian Lansdale
Owner

NN
Neil N.
Alaska
Ford Police Interceptor
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/22/2018 Category: Service
Neil said he was quoted for a spark plug change, but it was too expensive. He decided not to go through with getting serviced.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 02/13/2018

We Always try to keep your Auto Care as reasonably priced as possible. We check our prices with our competitors often and are very often less expensive than the competetion. That being said having ASE certified techs and top shelf parts along with a 24 month 24 tousand mile nationwide warranty definetly adds to the value. We thank you for giving us the opportunity to meet your auto care needs.

Brian Lansdale
Owner

LR
Linda R.
Wasilla, AK
Subaru Legacy Wagon
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/21/2017 Category: Service
Linda said she had her vehicle towed to this business thinking she needed service, but found out that she was out of gas. She was charged $273 for a tow and 5 gallons of gas. She stated $273 is a lot of money for a 5 mile tow and 5 gallons of gas. Her vehicle wasn't even serviced.
This review was collected via phone interview by Customer Research Inc.

JW
Jackie W.
Wasilla, AK
Jeep Cherokee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2017 Category: Service
Jackie said she took her vehicle in to have a hitch put on which was great. She also asked them to check if the transfer case was going or if it was only a sensor light problem. They did not even look to see if there was a problem with the transfer case. They only checked the light. She had already had it at another business that told her the transfer case was going and she had taken it into this business for a second opinion. They charged her $100 and did not do what she had asked them to. They told her she had a leak but she already knew that.
This review was collected via phone interview by Customer Research Inc.

DF
David F.
Wasilla, AK
Ford RV Cutaway
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2017 Category: Service
David said his overall experience with this business was average but he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner from Fishhook Auto Care responded on 07/10/2017

Thanks for the comment Dave and we are always trying to be the best for our service and our warranties here in the valley. Thank you very much for the recommendation.

Brian Lansdale
Owner

SS
Shelby S.
Wasilla, AK
Toyota Corolla
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2017 Category: Service
Spoke with Charles. He said he was happy with the service. They charged $118 to change 4 tire air sensors and he thought that was a little high. However, he found it was the going rate.
This review was collected via phone interview by Customer Research Inc.