Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

483 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 4 days ago

Reviews


SV
Sean V.
Boise, ID
Toyota Celica
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/03/2015 Category: Service
Sean said the business diagnosed his vehicle incorrectly and it cost him $1,700. He is taking his vehicle back. He chose not to elaborate any further.
This review was collected via phone interview by Customer Research Inc.
Kevin W. from Auto Surgeon responded on 03/31/2015

First, We would like to thank Sean Veach for the opportunity to have him as a customer. Here at The Auto Surgeon we strive to make every customer happy with the service that we provide and we apologize for any communication error that may have occured on our part. With that being said we would like to elaborate further on this matter.

Mr. Veach's vehicle came in with a concern that was not easily diagnosed. It was not a simple case of this is broken and this is what it is. Every step of diagnostic led to an issue that had to be resolved before finding that the vehicle had another issue causing the same issue of the vehicle misfiring. Unfortunately, this led to multiple calls to the customer for multiple repairs that fixed one thing but did not fix the concern. Each time the customer was contacted we thoroughly explained what are findings were and why and how we came to each conclusion. This also led to the customer recieving his vehicle not being repaired completely. This type of senario is not typical in the repair world but does occur. To make our point, we ultimately found that the cylinder head had valve seat issues. When we notified the customer of this. He then mentioned "Oh ya, the cylinder head had valve damage previously". Which could have been critical to our diagnostic process had we known the cylinder head had previous damage. Regardless though, to further our point of what is not typical. Even after we replaced the cylinder head, (which we did at a loss to compensate the customer for his trouble), the car still had a misfire due to a coil being defective. Multiple issues, same problem...out of our control.

In closing to this response, we hope that in the end even though the process of having the vehicle from start to finish was not perfect, that it might be a great learning lesson for both The Auto Surgeon and Mr. Veach. The vehicle was finally repaired and in working order when he took it back after bringing it back to us. We acknowledged his concerns and made sure his vehicle was to his liking when he picked it up the second time. We also hope that we may retain him as a customer for future repairs.


JA
Jeffrey A.
Boise, ID
Kia Sorento
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/27/2018 Category: Service
Jeffrey said the staff were not the most outgoing people. The customer service was not the best. They did do the job and were accommodating. Due to these issues he would not recommend them.
This review was collected via phone interview by Customer Research Inc.

AE
Allen E.
Boise, ID
Saturn Aura
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/24/2017 Category: Service
Allen said he felt deceived by the report he received on his vehicle he was trying to sell. His vehicle was parked in his garage for two weeks with full oil before taking it to the business to get a quote. The staff member told him that his vehicle had a leak and that it would cost a lot of money for an alignment. He took his vehicle home to check the oil level himself and it was full. He was not given a straight answer on whether the staff member refilled the oil, and the staff member didn't tell him that he would be topping off the oil.
This review was collected via phone interview by Customer Research Inc.

KG
Katelynn G.
Idaho
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2017 Category: Service
Katelynn said the business had to replace refurbished parts.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/26/2017 Category: Service
Katelynn said the second time she went to this business, they did not fix her vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Kevin W. from Auto Surgeon responded on 06/21/2017

Katelyn. We at the Auto Surgeon appreciate your business  and your patience. It doesn't  happen very often, but on occasions we do find that new parts are defective. That is what happened in this instance. Thank you for returning to us and allowing us to remove the defective part and install a known good replacement part. We look forward to further assisting you in the future.  

The Auto Surgeon Team 


KB
Karren B.
Boise, ID
Dodge Nitro
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/26/2017 Category: Service
Karren said her vehicle was at this business for 2 weeks before it got repaired. She expected it to be there for only a couple of days. However, they provide good service.
This review was collected via phone interview by Customer Research Inc.

JH
Jonathan H.
Boise, ID
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2017 Category: Service
Jonathan said he was frustrated when he tried to pay his bill because the front desk did not have change and they wanted him to pay extra. He said that is not how businesses should be ran.
This review was collected via phone interview by Customer Research Inc.

KJ
Kyle J.
Nampa, ID
Ford Taurus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/28/2017 Category: Service
Kyle said there were a few complications when he bought the vehicle a year ago. There was no writing on the warranty that was on the vehicle. So when he brought the vehicle into the business to get serviced it was his word against theirs. He would have liked better clarification on what was done on the vehicle in writing. They did a great job on the vehicle, but he would have liked to know about the gaskets and their warranty life in writing. They have reasonable prices.
This review was collected via phone interview by Customer Research Inc.

EF
Elliot F.
Boise, ID
BMW 325
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/11/2016 Category: Service
Elliot said there were a few clamps that weren't closed by the business. He was dissatisfied with the service and will be doing the maintenance himself.
This review was collected via phone interview by Customer Research Inc.

BL
Brett L.
Boise, ID
Toyota Land Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/22/2016 Category: Service
Brett said this business provided great service but they had his vehicle too long.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Boise, ID
Mercedes-Benz C230
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018
Auto Surgeon is Close to home.. easy to find ..
Recommend by a friend that knows vehicles. Blaine and Kevin were both friendly, knowledgeable, timely with competing the work. Good guys..
Parking a bit tight, glad they manage it.

CK
Clinton K.
Boise, ID
Honda Civic Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018 Category: Service
Clinton said the customer service was a little bit rough at the beginning and the end.
This review was collected via phone interview by Customer Research Inc.

DS
Damon S.
Boise, ID
Hyundai Tiburon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Damon said the service was good but they are a small business and lacked small things in professionalism, for example the ability to drop off the vehicle before hours, no envelopes for the keys, etc.
This review was collected via phone interview by Customer Research Inc.

TT
Thomas T.
Boise, ID
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Thomas said he was told the service would be done in one day and it took almost 2 days but they did a fine job.
This review was collected via phone interview by Customer Research Inc.

PA
Patti A.
Boise, ID
Toyota Land Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Patti said he worked with her on the price. Everything is working great.
This review was collected via phone interview by Customer Research Inc.

MC
Mark C.
Boise, ID
Ford Econoline Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2018 Category: Service
Mark said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MD
Marcus D.
San Joaquin, CA
Cadillac CTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018 Category: Service
Marcus said that the staff were super nice and very respectful. The service was performed very quickly.
This review was collected via phone interview by Customer Research Inc.

BA
Bradley A.
Garden City, ID
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018 Category: Service
Bradley said the original service on his vehicle went great. The business was not able to complete all services the first time. The cost was higher than expected.
This review was collected via phone interview by Customer Research Inc.

TC
Todd C.
Boise, ID
Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2018 Category: Service
Todd said he was happy with the business service. He thought the staff were pretty good.
This review was collected via phone interview by Customer Research Inc.

BS
Brian S.
Boise, ID
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
Brian said he asked this business how long the service would take, and they told him 1 hour. He waited, and 3 hours later, his vehicle wasn't done. They offered him a ride home.
This review was collected via phone interview by Customer Research Inc.

BR
Benjamin R.
Meridian, ID
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017 Category: Service
Benjamin said the promptness of this business was an issue, but he wasn't sure it was their fault. The staff replaced a defective part for free because it was still under warranty.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 483 in total