Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

484 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 5 days ago

Reviews


JA
Jeffrey A.
Boise, ID
Kia Sorento
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/27/2018 Category: Service
Jeffrey said the staff were not the most outgoing people. The customer service was not the best. They did do the job and were accommodating. Due to these issues he would not recommend them.
This review was collected via phone interview by Customer Research Inc.

OB
Oren B.
Boise, ID
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2016 Category: Service
Oren said he had to go back twice to this business for the same problem. He stated after the second time the issue with his vehicle was resolved. He mentioned that he was charged twice for the same problem and for this reason he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Kevin W. from Auto Surgeon responded on 03/23/2016

Oren. We thank you for your business. It comes as a surprise that you are not completely satisfied with the service that was provided. Please remember the first visit  you supplied the part that we installed. Yes we charged you for the service provided. The second visit we found the provided part to be defective. we gave you a loaner car to use while we fixed your vehicle. We installed a new part that we provided. We verified it was fixed before returning the vehicle to you. Yes we charged you for the service provided. Its very difficult to warranty are labor on a part that we didn't provide.

Kevin 
The Auto Surgeon 


DH
Deneige H.
Boise, ID
Volkswagen Jetta III
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2016 Category: Service
Deneige said she is not sure if this business was honest with her. They were unable to find the problem with her vehicle and they almost left her stranded.
This review was collected via phone interview by Customer Research Inc.

EG
ED G.
Boise, ID
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019
Quick, friendly service!
Needed a car we were looking to buy inspected and Auto Surgeon did a great job. They found some issues that needed addressing and took care of them for a great price!

EP
ERNEST P.
Boise, ID
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Dependable
They are friendly, efficient and on time, not to mention convenient and right on their rates.

JL
Jeff L.
Boise, ID
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Spoke with Michael. He said the staff did exactly what they said they would do and they brought him home. He said he appreciates that the staff did the extra service.
This review was collected via phone interview by Customer Research Inc.

TM
Tom M.
Boise, ID
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Tom said this business is awesome. He likes Kevin and he does a great job at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Boise, ID
Toyota Echo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Reliable and reasonable
Been going here for years. They finds the issues with our cars quickly. Prices have always been competitive/reasonable. The repairs are done on time. And friendly as well.

AH
ALEXANDRA H.
Boise, ID
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
Great Service
As always, the Auto Surgeon did a great job at a reasonable price and even came to pick me up when the car was ready.
Kevin W. from Auto Surgeon responded on 05/02/2019

Ms. Hunt, thank you very much for your positive review! We value our ability to give customors quality service at reasonable prices. Thank you for coming in! See you soon! 

- The Auto Surgeon Crew


DT
DAVID T.
Boise, ID
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019
Fast, fair, and a job well done
This vehicle needed a lot of work done to it to get it back on the road. Kevin and the staff got it done in just a few days and it runs beautifully now. I feel fortunate to have someone In this business that i can trust with my vehicles.
Kevin W. from Auto Surgeon responded on 05/02/2019

Mr. Tacher, thank you for your positive review! We pride ourselves in our quality custumer service in a fast and effciant manner. Thank you for coming, we look forward to your return. 

-The Auto Surgeon Crew


SC
Stephen C.
Boise, ID
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Stephen said the staff always do a good job and their prices do not seem to change.
This review was collected via phone interview by Customer Research Inc.

KS
KIRK S.
Boise, ID
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Outstanding
Kevin and his team only do what is necessary. They are honest and fair. I recommend them all of the time.
Kevin W. from Auto Surgeon responded on 05/02/2019

Mr. Smith, thank you for your positive review. Here at the Auto Surgeon, we believe in going above and beyond in our repairs and not adding on anything unessessary. Thank you for coming in and we look forward to seeing you again!

- The Auto Surgeon Crew


KS
Karl S.
Boise, ID
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Karl said that Kevin is a good business man.
This review was collected via phone interview by Customer Research Inc.

DB
DAWN B.
Boise, ID
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
All the extras!
These guys were very kind and explained things well. They had the work finished quickly and when I picked my car up it had been washed and the reading on the heater had been switched back to Fahrenheit( previous mechanics did something to make it read centigrade and wouldn't fix it). Plus they turned my radio station to a Christian 1 and I decided to go with it and take it as a sign! I will go back next time I need service.
Kevin W. from Auto Surgeon responded on 05/02/2019

Ms. Burke, we thank you for your kind words and positive review. The Auto Surgeon staff prides themselves in helping out customers in any and every way we can, even washing the car! Thank you for coming in! We look forward to hearing you again! God Bless!

- The Auto Surgeon Crew


DG
DAVID G.
Boise, ID
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
The mechanics
Keven did a great job on my Buick. He even came in under budget, with his genius.

DB
DAVE B.
Boise, ID
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019
Always happy with Auto Surgeon
Kevin and crew are amazing, some of the best mechanics to deal with. No run-around, no BS, just good honest help from some guys who really know their cars.
Kevin W. from Auto Surgeon responded on 05/02/2019

Mr. Barnard, thank you for your five-star review. Your review helps keep small businesses, like ourselves, afloat and keeps us honest. We appreciate your business with us here at the Auto Surgeon. 

- The Auto Surgeon Crew


FS
Frank S.
Boise, ID
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Spoke with Shayna. She said they have never had any issues, and they have been going there for 3-4 years, she thinks.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Boise, ID
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Great Service
Kevin and crew are awesome and sweat the small details. Thanks

DS
DAVID S.
Boise, ID
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Seven years of trust
Kevin and the crew have taken care of my family for over seven years. I completely trust them, they have always done right by me. They are on our side, almost family mow.
Kevin W. from Auto Surgeon responded on 05/02/2019

Mr. Scott, thank you for letting our family, serve yours. We thoroughly appreciate your business with us and we look forward to seeing you every time. Thank you very much for your kind words and we look forward to your next visit. 

- The Auto Surgeon Crew


JJ
Jason J.
Boise, ID
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Jason said the business's employees do what they say they're going to do, and they get it done on time.
This review was collected via phone interview by Customer Research Inc.

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