Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

425 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
Latest Review 10 days ago

Reviews


CS
Charles S.
Jacksonville, FL
Ford F-150
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/13/2018 Category: Service
Charles said he was very dissatisfied with his service. The employees did not perform the service he paid for. His vehicle is not working properly.
This review was collected via phone interview by Customer Research Inc.

RW
ROSA W.
Jacksonville, FL
Plymouth Voyager
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2018
Car Repair
My car is just falling apart it has over 200 thousand miles on her, they are wonderful and friendly.
explain everything to you Thank you Sorry about the review

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/16/2018
Work on the Car
The work performed seemed alright at first, The One thing I wondered about was that the mechanics get paid more than the parts cost. the Hourly wages for the mechanics crazy. The work performed on the car was seemed good/ but later my car still had the same problem with leaking fluid only now it was also leaking brake fluid. ok replaced the radiator in the car also had BLC do the repair cost me alot again more for the mechanic than the car ok the part by the radiator was bent by the mechanic and my line that goes to the transmission was broken. the don't show you the parts and i think that there is a little something wrong with this. being a mechanic myself. sounds like you are taking this to a level of making a bonus on each car should be a million air by now. no more BLC for me.
Brandy R., Manager from BLC Automotive Repair responded on 02/02/2018

We hope that after the owner reached out and explained the sistuation that you will give an another chance in the future and be kind enough to rescour our review. We did everything we could to help your situation based on the current circumstances. Please let us know if there is anything else we can help with.

Brandy Reyes
Manager
904-779-5777

MC
MIKE C.
Jacksonville, FL
Chrysler PT Cruiser
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/16/2017
Not the best experience.
I was called and told that the water pump was leaking. After declining the almost $1000.00 rapair I asked how much coolant needed to be added to the system and was told that the leak was minor and they were just informing me of the condition. This should have been conveyed to me during the original phone call. Also, they stated that the torque struts needed replacing but would not provide a written quote showing parts and labor costs. (still don't have a price for this repair.) Not the kind of service I have been used to over the last 10+ years.

LT
Loritia T.
Jacksonville, FL
Saturn Ion
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/08/2017 Category: Service
Loritia said she had a hard time with this business because they wanted the cash in their hand before they even unloaded the vehicle and she didn't understand that. She was upset because she writes a check 99 percent of the time and they wouldn't take a check. She has done work with other businesses who were fine with checks. She wasn't happy with them.
This review was collected via phone interview by Customer Research Inc.

JW
Jordan W.
Jacksonville, FL
Hyundai Sonata
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/26/2017 Category: Service
Jordan said she was not satisfied with her overall experience but did not specify why.
This review was collected via phone interview by Customer Research Inc.

HH
HAROLD H.
Jacksonville, FL
Lexus SC 400
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2017
Non deserving of a star period
I would NEVER recommend their service to anyone. To begin with I'm not sure they know what they are doing I tried them out with two of my cars to feel them out to see what their work was like PEOPLE I started with my little coupe just for some modifications to the exhaust sure we will be a week took them TWO MONTHS after which in that week I received threatening calls to pick up the vehicle, ok they don't know me maybe they are a little worried they were stuck with a vehicle so I picked it up had it sent to a body shop where they informed me the very next morning your car is dead which is one of the problems they were suppose to repair whatever was draining the battery I go in to see what's going on to discover there is a cheap battery in her when I left a optima now I'm thinking even in the course of locating the power drain the battery dies they either replace it or let said owner know. I call them and let them know what's going on they charge me to tow her in some one shows up and drives off in it ok I get her back nothing in the dash is working they disabled it which still didn't solve the battery drain I send her back this time she comes back leaking like you could not believe and I my driver door doesn't work I've had this car since 08 and have completely done everything over this is what 5,100 got me with a mouth full of excuses. In between I let them work on my maxima told them a head gasket was blown just to see what the reaction would be took two weeks to see it wasn't the head gasket after feeding me a line about taking the engine out this cost me 2,600 I'm not sure of everyone else but my every penny matters especially that much when I pay for a service I expect to get what I pay for if they weren't obviously capable of it it was ok to say so I would never bring another one of my vehicles to them I thought they could be my new car guys but there isn't a chance if your looking for QUALITY WORK check out prestige imports

JL
Jason L.
Florida
GMC Rally
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/21/2017 Category: Service
Jason said this business is friendly and they did the work. He stated he does not think the problem was diagnosed correctly because he still does not have air conditioning.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 06/26/2017

We did not perform a diagnostic on this repair we just converterted tha ac from r12 to r134 per your request. We can however do an ac check and diagnostic if you would like us to do so. We will contact you to schedule this.

Brandy Reyes
Manager
904-779-5777

BJ
Bryan J.
Jacksonville, FL
Mercury Mountaineer
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/04/2017 Category: Service
Bryan said he paid the business to tow his vehicle to their business and to perform an inspection. They charged him $20 a day to keep the vehicle there. He asked them to put the vehicle under his carport. They dropped the vehicle off on his neighbor's property line, instead. He was at work and no one notified him that the vehicle was being towed to his home.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 02/14/2017

We are an auto repair facility our goal is to repair your vehicle and get you back on the road as quickly as possible. We are not a storage facility so yes we do occasionaly have to charge storage. Your vehicle was left at our facility for over a month and you had elected not to have the repair done so under those circumstances we did have to charge a fee to maintain your vehicle during that time. We did however work with you on those charges as a courtesy. As far as the towing situation goes the spot where you wanted it was not possible due to another vehcile being in the driveway. The office personal did notify you that the wrecker was on the way to deliver the vehicle. We apologize for you not being happy with the outcome but felt we worked with you on towing, pricing,and storage.

Brandy Reyes
Manager
904-779-5777

WR
Warren R.
Jacksonville, FL
Isuzu Rodeo Sport
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2016 Category: Service
Warren said he scheduled an appointment at the business but the mechanic was on lunch at the time and he had to wait. The diagnostic was bland and he left paying $150 and not understanding what was really wrong with his vehicle.
This review was collected via phone interview by Customer Research Inc.

EB
Evan B.
Jacksonville, FL
Ford Focus
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/09/2016 Category: Service
Evan said he had a misunderstanding and his vehicle almost caught on fire. The owner of this business was angry at the outcome.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 04/18/2016

We hope things have improved we do apologize for the issue you had.

Brandy Reyes
Manager
904-779-5777

TD
TAMMY D.
Jacksonville, FL
Nissan Pathfinder
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2016
Don't bring your car here
They didn't do anything too my car but just charged me for work not done so I hope you spend that 378 dollars you piranhas.
Brandy R., Manager from BLC Automotive Repair responded on 04/11/2016

 We would like to we wish you the best of luck with the future repairs.

Brandy Reyes
Manager
904-779-5777

JP
Jack P.
Jacksonville, FL
Chevrolet Silverado
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/15/2016 Category: Service
Jack said he was unhappy with the service he was provided by the business. They do not have updated equipment in order to properly diagnose the vehicles. He was quoted over $800 for unnecessary repairs. He had a check engine light that only required a fuse replacement. He had to take his vehicle to another location in order for it to get serviced properly. Mark and Don are really nice guys but he would not take his vehicle there for any future repairs. For the reasons stated he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 03/23/2016

WE ARE SORRY THAT YOU FEEL THAT WAY. I WOULD LIKE TO REVIEW YOUR INVOICE AND THE REPAIRS NEEDED BECUASE WE HAVE TOP TECHNOLOGY AND UPDATED EQUIPTMENT SO THAT IS NEW INFO TO ME. IF YOU NEED ANYTHING IN THE FUTURE EVEN IF ITS JUST A QUESTION WE WILL BE HERE FOR YOU.

Brandy Reyes
Manager
904-779-5777

CK
Camden K.
Florida
Honda Civic
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/20/2016 Category: Service
Camden said he was not totally happy with the service from this business. They put a spoiler on his hood and the holes were left exposed. There was miscommunication as well as a misunderstanding.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 02/23/2016

We apologize for the misunderstanding. We thought both the office and our tech did a good job of helping you understand that the holes would still be showing from the previous spoiler. We even called over to Autozone for you as well as looked up the parts on Amazon to let you know what you needed to plug up the holes. We pride ourself in communication but there are times when things get lost in translation and for that we do aplogize and will work on it.

Brandy Reyes
Manager
904-779-5777

JK
Jacob K.
Jacksonville, FL
Jeep CJ7
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/23/2016 Category: Service
Jacob said he supplied the parts to this business to repair his vehicle, but the front desk receptionist would call him telling him he needs to buy more parts so he feels like they were trying to get money out of him. He also said they kept delaying his vehicle it was supposed to be ready on a Thursday, but it was not done until the following Monday.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 01/26/2016

Please consider that the repairs we were doing were on a very rusted area. They have to take their time when working on those types of situations to avoid additional costs. The original quote was based on info that was provided to us over the phone which was not the case when the vehicle arrived for repairs. We did try to work with you by letting you supply your own parts and still giving you a discount. We hope that this will help you understand.

Brandy Reyes
Manager
904-779-5777

SG
STEPHANIE G.
Jacksonville, FL
Honda Civic
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2015
TAKEN ADVANTAGE
I'm upset how things went in the end for me and my husband car. We were stereotyped and falsely blamed. I would never return to this shop.
Brandy R., Manager from BLC Automotive Repair responded on 09/23/2015

We are sorry that your 2nd experience with our facility was not up to your standards; we do strive to provide each of our customers with excellent auto repair and fair pricing; however we can not Warranty negligence; no one out there can.  If there is anything furter we can do for you please give us a call.

Brandy Reyes
Manager
904-779-5777

AR
ADDIE R.
Orange Park, FL
Chrysler Sebring
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/20/2015
The counter person was nice. The place is just too expensive.
I used to be a customer years ago but now their prices are ridiculous and they make you pay just to look at it and the price will be extra ON TOP of the bill. Normally a place will drop the initial accessment price if you let them fix the problem, but they dont. I was charged $48 dollars for nothing because they wanted me to pay that PLUS over $300 dollars for a tensioner. How crazy. I cant afford them at all.
Brandy R., Manger from BLC Automotive Repair responded on 06/22/2015

I'm sorry you felt like our pricing was high, but actually we are lower than most of the others in our area and we warranty all our services for 1 year. As far as the diagnostic goes, that charge covers equiptment, software, and training to keep our team up to date on all the changes with the auto world. this helps to elimate mis diagnosis and extra labor charges. i can assure you all shops charge a diagnostic fee we are just up front about ours and we do not "hide" it in the repair.  Please feel free to compare our pricing the next time you need a repair and if you are comparing quality, warranty, and service you will see we are on par with the local auto industry.

Brandy Reyes
Manger
904-779-5777

BB
Bill B.
Ponte Vedra Beach, FL
Ford Expedition
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2015 Category: Service
Bill said he was very unhappy and disappointed in the service. He will not even bring his vehicle back in so the business can fix what they did wrong. He said he was overcharged, his installation was done improperly and he feels ripped off. He would not recommend the business based on this experience.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manger from BLC Automotive Repair responded on 04/27/2015

We are sorry to hear that our services disappointed you. We would like to have the oppurtunity to make it right, but we need you to either contact us directly or return with the vehicle so that we can help. We do not want any of our customers leaving feeling the way you do.

Brandy Reyes
Manger
904-779-5777

DB
Diamond B.
Jacksonville, FL
Chevrolet Lumina
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2015 Category: Service
Bryan said this business was good, but they were too expensive. He would not recommend them to others because their prices are too high.
This review was collected via phone interview by Customer Research Inc.

MP
Morgan P.
Jacksonville, FL
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2015 Category: Service
Morgan said he paid a lot of money for his vehicle and it is not a regular size vehicle. The staff should have focused on doing their job but they got in his vehicle and they were messing around with everything on the dashboard. When he purchased the vehicle, a lot of time and money were spent on getting and setting up everything the way he wanted. He would not recommend the business and would not go back because of what has already been shared.
This review was collected via phone interview by Customer Research Inc.

MG
Major G.
Florida
Chevrolet Corvette
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/19/2015 Category: Service
The Major said the business called him up and said they were mad about his review. He spoke to 3 other mechanics who all told him he was charged 3 times what he should have been to replace an injector.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/19/2015 Category: Service
Major said he is very disturbed about the bill. He has talked to seven mechanics and they told him that he was overcharged. He paid over $900 for an injector. It took an hour or two to fix the problem and the person he talked to recommended him to tow his vehicle there. He said he feels totally ripped off and he is upset with this business. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manger from BLC Automotive Repair responded on 01/26/2015

We are very sorry to hear that you feel this way. But we ask that you and those reading please keep in mind that this vehicle came to our shop from another shop after being at multiple shops with out anyone being able to diagnose or fix the problem. We were able to not only diagnose the problem but we were also able to repair the problem. It is easy to call and shop around for pricing once the diagnostic is complete and if you were to just compare our price for the repair with other shops you would see we gave you an excellent and fair price. There is no way you can call around to compare the price of diagnostic testing when there are mulitple checks and verifications that need to be done especially on a vehicle that comes to us from other shops it would be like compariing apples to oranges. This was not your simple check engine light computer diagnostics. It involved multiple tests and checks. Also please remember that we did keep you informed during the entire diagnostic and repair process to which you authorized the work that was completed and you seemed happy with the repairs at time of serivce. i know its frustrating when thinking of the lost time and money spent at the other shops you dealt with but we ask that you reconsider your opinion of us...the shop that was able to diagnose and repair your vehicle to get you back on the road and give us another shot in the future. We waranty and stand behind our work and value our customers.

Brandy Reyes
Manger
904-779-5777