Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

585 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


TD
Theo D.
Florida
Chevrolet Suburban
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/23/2017 Category: Service
Theo said the staff did not provided quality work and he was not happy with their service.
This review was collected via phone interview by Customer Research Inc.
Rebecca S. from Cedar Hills Tire & Auto Care responded on 11/13/2017

On Sept 18 we replaced the transmission. New, from the dealer. On Oct 16 the Suburban was brought in on a wrecker, the shift cable had broken. Customer felt that since it was related to the transmission, he should not have to pay for the repair. We tried to explain that the shift cable was a completely separate part that had nothing to do with the transmission itself.  When his vehicle was brought in, we got to it immediately and he was able to get back to work. We're sorry that Theo did not understand the work was not related and that a vehicle, with 300K miles on it, anything can break at any time.


DE
Dan E.
Florida
Chevrolet S10 Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/02/2015 Category: Service
Dan said that he had asked for an estimate before any work was done on his vehicle, he said that he was told that his compressor was bad. When he picked up his vehicle he was told that they put Freon in the compressor and told him that the compressor was weak and gave him a bill for $46.01. They told him that to replace the compressor it would be $2,100 but he went to another business that used GM parts and he was charged $700. He would not recommend this business for any air conditioner work.
This review was collected via phone interview by Customer Research Inc.
Rebecca S. from Cedar Hills Tire & Auto Care responded on 04/09/2015

Customer was called with an estimate.  At that time he was asked if he wanted to leave the freon in the system, to which he agreed.  Thus the $46.01.  As to the estimate of $2100.00 vs $700.00:  a partial repair always costs less.


JH
JUNE H.
Jacksonville, FL
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2014
Friendly and honest Great service.
I always get straight honest answers and they keep my vehicles running smoothly.
I wouldn't go anywhere else.

EC
Ed C.
Florida
Nissan Frontier 4WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Ed said with his last service the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

MA
MARY A.
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Great service!
I started coming to this shop about 4 years ago. The service is always thorough, efficient, & honest. The owners are always personable and eager to help you feel welcome. They explain issues in a way I can understand, which is refreshing. I’m now a customer for life & trust them so much, I’m about to send my teenage son there to maintain his car too!

JD
JACKIE D.
Chrysler Sebring Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Thank you sooooo much
I drove past your store today and wanted to stop in and thank Jim for fixing my little “Pearly Girl” so good. I really appreciate the good work and she’s running smooth as ever! I’ll bring her in for her next oil change !!

RH
ROBIN H.
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Service with a Smile
Friendly people, conscientious work, reasonable rates, old-fashioned customer care.

Verified Customer
Mazda MPV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Fast and friendly service.
Brought my car first thing in the morning. The car was looked at right away and repaired and out by late morning. Great service.

BR
BILL R.
Jacksonville, FL
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Only one place to go
Needing a break job upon arriving Jacksonville for a visit, we knew where we would get it done. Your reputation is gold to us after many years of service from you. We may have moved away, but we haven't forgotten.

CC
CARLYE C.
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Trustworthy and honest.
Always consistent service. Service is honest and trustworthy. Superb quality customer service.

SN
SHEILA N.
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Friendly Reliable service
Jim and his crew at Cedar Hills Tire and AutoCare are always excellent. Efficient diagnosing and speedy repair, topped off with reasonable costs.

BM
BUD M.
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Service and quality work
Great service, quality work, and honest folks!

TS
TOM S.
Jacksonville, FL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Great job fixing our Accord
Great job on repair and very reasonable price.

DB
DIANE B.
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
My “Go to” place for any car service!
Good and friendly service. When Jim tells me I need something done, I have all confidence that that is what I need done. They certainly don’t take advantage of the fact that I know nothing about mechanics. I highly recommend this business.

Verified Customer
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Great service.
Thanks for the simplicity.

Verified Customer
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Professional and honest service
The staff are very helpful and honest. I appreciate the time they spent explaining what they were doing to my vehicle.

JM
JOHN M.
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
They treat everyone great.
Cedar Hill has taken care of my family cars for years . Jim and his staff do an amazing job.

Verified Customer
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
A Shop With Integrity
I am a senior widow with no knowledge of cars except for how to drive from point A to point B. Many mechanics treat customers like me not only with condescending attitudes, but jacked up prices for our ignorance. From the first day I walked into Cedar Hills Auto I was treated graciously and efficiently with time spent explaining whatever I asked about. The entire staff is friendly as well. I've had no hesitation in recommending this shop to my friends and will continue to do so.

RH
RUSTY H.
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Great!
You keep my 19 year old truck running.

OF
OPHELIA F.
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
Replaced transmission
Went in on a Wednesday, and my car was done by Friday. They installed the transmission for an honest price after they gave me all the options both expensive and affordable. I will definitely be checking my car with them before going on any road trips in the future. Only wish they were also open on weekends! But it's a minor inconvenience in exchange for quality work.

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