Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

622 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


RS
Ron S.
Lutz, FL
Mercedes-Benz 450SL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/21/2018 Category: Service
Ron said he had taken his vehicle to the business to get his tires changed. They forgot to put the valve back on the tire. He had make a 25 mile trip back to the facility. He also said they don't finish the job in a timely manner, every time that he goes there. He will not be going back.
This review was collected via phone interview by Customer Research Inc.

JT
Jon T.
Tampa, FL
Ford Explorer Sport Trac
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/14/2018 Category: Service
Jon said that he was not really happy with what was done. He told the facility but they did not resolve the issue or do what he had asked them to do. He will not be going back there, again.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Tampa, FL
Mitsubishi Lancer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/10/2018 Category: Service
William said he had his vehicle towed and taken to the business to have the starter replaced. The staff replaced the starter and gave him a new key that didn't work. He was told they would need to reprogram the new key, that it would cost more to do that, and so he ended up having a generic key made. He stated they didn't inform him about how they would have to reprogram his key, or that they wouldn't be able to fix his vehicle within the same day that it was taken to the business. There was an issue when he received his vehicle back. There was some cosmetic damage done to the bumper and under tray. The damage wasn't there before his vehicle was taken to the business for repairs.
This review was collected via phone interview by Customer Research Inc.

AJ
Alyssa J.
Tampa, FL
Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/04/2018 Category: Service
Spoke with James. He said less than 24 hours after the repair, the vehicle was broken down and stalled in the middle of the road with the same problem.
This review was collected via phone interview by Customer Research Inc.
Brian F. from Tuffy Tire & Auto Service Center responded on 01/10/2018

Alyssa Jones but we only added oil to your vehicle , cause it was 3 1/2 quarts low of oil and making knocking noise. We added oil and your car started right up with no noise.


DP
David P.
Tampa, FL
Chrysler PT Cruiser
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/16/2017 Category: Service
David said this business overcharged him for the service on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Brian F. from Tuffy Tire & Auto Service Center responded on 08/23/2017

Hi Roger Pinheiro thank you for taking the time to leave us your feedback. Sorry you give us a bad review, but we have give a fair price and positive diagnosis and we apply all diagnosis fee to repairs. all work has a warranty nationwide for 24 month or 24K miles as well. We would like a second chance for any repairs in the future. Thanks


LS
Lois S.
Odessa, FL
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/06/2017 Category: Service
Lois said she had been to another parenting business and her experience was wonderful. However, she did not have the same experience at this business. She stated she felt like she was being blackmailed. She was not under the impression that sales tax was included in the labor charge. She said she thought if she had come back and gotten the work done, they would not include the diagnostic fee but they did. She said she was extremely disappointed.
This review was collected via phone interview by Customer Research Inc.
Brian F. from Tuffy Tire & Auto Service Center responded on 06/10/2017

Sorry about the misunderstanding, But we apply all diagnose fees to any work done on the car within 30 days on the diagnose.


LS
LYDI S.
Tampa, FL
Mercury Mountaineer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/09/2017
No
Was really disappointed when they charged me for a valve cover they broke, when putting in the upper control arms.

RJ
Rony J.
Tampa, FL
Lexus ES 330
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/03/2017 Category: Service
Rony said he wasn't happy because his oil change took two hours to complete.
This review was collected via phone interview by Customer Research Inc.

JG
JIM G.
Tampa, FL
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2016
Professional approach, good value
Brian and his team do their work professionally at a competitive price. Customers are treated with courtesy and given a clean comfortable waiting room if they need to wait. WiFi available, TV not too loud. I'll go back when I need to.

TW
Tom W.
Tampa, FL
Chevrolet Astro
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/16/2016 Category: Service
Tom said they misread codes and charged him $700 for a catalytic converter. He said his vehicle is at another facility now because their technicians were not qualified.
This review was collected via phone interview by Customer Research Inc.

F
FRANK
Tampa, FL
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/25/2015
Brake job
Had price I was given increased by 10% when I came negating any savings.
Brian F. from Tuffy Tire & Auto Service Center responded on 07/25/2015

Hello Mr Lewis,
 Sorry about the bad review, but the price was exactly was you was quoted. Every shop has shop supplies and sales taxes.So stop by the store and i will refund the difference,because we want all of customers to be completely satisifed.


J
JOHN
Tampa, FL
Kia Spectra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2015
low on oil after oil change
got car home 5 miles, checked oil and was down 2 1/2 quarts. added 2 1/2 quars and ran motor in driveway. no oil seen leaking with motor running. called shop, left voicemail, did not get a call back.

LH
LOUISE H.
Tampa, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019
Louise H.
I would never take my vehicle any where else. Brian the owner, is very honest and all of his employees are very courteous and kind. Brian always has a smile which makes me feel good. I get so nervous worrying about my car.

KJ
Katina J.
Tampa, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Spoke with Bob. He said he has never had anything but a great experience at this business, the guys who run it are excellent. He plans on bringing all his business to this facility. They do a great job.
This review was collected via phone interview by Customer Research Inc.

ST
SUSAN T.
Tampa, FL
Jaguar XK
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
best place in tampa to get jag fixed
brian is ultra organized he is very honest will fix it right the first time
I trust him only place I take the JAg

YP
Yandry P.
Tampa, FL
Ford Econoline Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2019 Category: Service
Yandry said the vehicle wasn't completed and it's shaking at certain miles per hour.
This review was collected via phone interview by Customer Research Inc.

LR
Lourdes R.
Tampa, FL
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Lourdes said she enjoys the experience at the business. It is a good feeling to go into that type of place and they do not belittle her.
This review was collected via phone interview by Customer Research Inc.

LH
LARRY H.
Tampa, FL
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2019
Honest and dependable
Brian and Tuffy’s staff are honest and hardworking. I also feel their charges are reasonable and fair. Brian is polite and tries to accommodate us with whatever request we make.

LG
LINDA G.
Tampa, FL
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019
Excellent Service
The job on my car gets done right at Tuffy. I can always count on Brian for excellent, honest service on my car.

NB
Natalie B.
Tampa, FL
Lexus GX 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Natalie said everything was fantastic.
This review was collected via phone interview by Customer Research Inc.