Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

614 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


DA
Dave A.
Dousman, WI
Honda CR-V
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2018
Smoking
The car appears to have been properly repaired. However it stinks like cigarette smoke. Next time that happens I will take my business elsewhere!
Denise B. from D&D Automotive Repair responded on 02/20/2018

I am so sorry that you had a bad experience.  I have spoken with the technicians and while they do not smoke in customer vehicles they do smoke in the shop area and of course then their clothing carries the smoke smell to your vehicle.  We will be more vigilant of this fact in the future.  We hope you allow us another chance to prove ourselves to you.

Denise Books
owner
262-524-1991

KA
Kristin A.
Waukesha, WI
Jeep Liberty
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/13/2017
Frustrated
I was recently in to get my tires / brakes rechecked after getting my rotors / brakes / tires replaced. Since getting fixed my brakes had been squeaking and my tire started to sound like a bicycle wheel with a 'thingy' on it that when you ride 'tics'. Well, I tried to take it back to have them re-look at it - they reportedly took everything apart and redid it; however, it's still not fixed - my brakes are still squeaking like crazy, I have a new clinging sound and a new rub on my front tire - one of my new tires already has a 'bulge' in it - spending the money that I did to end up with the same issues and then some new - pretty frustrated... Then when I tried to call back a third time to get my car back in was belittled by the personnel because they do a great job and stand behind there work... Don't get me wrong - I have never been to a place where the staff is largely amazing - friendly - nice - for the most part - but, if it's not fixed - it's not fixed... Something should have been done instead of closing the door as if saying - too bad / so sad...

RC
Rachel C.
Waukesha, WI
Volkswagen Jetta
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2017 Category: Service
Rachel said she brought her vehicle to this business for a diagnostic test on her battery. They installed a new battery in her vehicle without her permission and the price she paid was $30 higher than what she was quoted over the phone. She would not recommend them to others.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Waukesha, WI
Pontiac Grand Prix
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/17/2016 Category: Service
Richard said after he got his vehicle back from this business, he drove and his oil pressure sensor went off. It was beeping very fast. He pulled over, concerned there may be a problem with the engine. He checked the oil and there was a good amount in there. Everything was fine so he went back on the road and every ten miles, it would go off again. He stated he doesn't think the proper valve was used. He is upset because he spent a lot of money at this business and his vehicle is not working. He stated customers should not go there, unless it's their last resort. They took advantage of him and tried to sell him things he didn't ask for, nor need.
This review was collected via phone interview by Customer Research Inc.

RC
Ronnie C.
Waukesha, WI
Chrysler Town
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/30/2016 Category: Service
Ronnie said he went to this business for an oil change and to check his brake line. He spent $1,500 for a break line. The oil change took 4 hours to do and he said he was unhappy about that. Two weeks later, his brake line was leaking after taking his vehicle for a drive and the whole bumper fell off. This business told him they could not repair his bumper at that location. His vehicle is still not drivable but he spent a lot of money at this business.
This review was collected via phone interview by Customer Research Inc.

PG
Pastor Larry and Kathy G.
Waukesha, WI
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2016
my safe(r) car.
I came in for a scheduled oil change, but Chris, my mechanic noted the battery was beginning to fail(had my suspicions about!), the air filter was in need of replacement and I needed tbe tires rotated (yeah, forgot to do this before winter!). so I left with with my oil change plus a much safer, healthier-working vehicle! and, Chris, I will keep an eye on thosr wipers!


this wipers!
Denise B. from D&D Automotive Repair responded on 03/17/2016

We want you to be safe and keep your vehicle road ready.  We need to make it to 200,000 miles!!

Denise Books
Owner
262-524-1991

RF
Richard / Kathy F.
Waukesha, WI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019
Muffler Work
Our car was running VERY loud! Brought it in to D&D who immediately diagnosed a shot muffler. Dave allowed us use of his personal vehicle during the repair which was completed in a very timely fashion (the end of the day). As always, we’re very pleased with the service!

DK
Don K.
Waukesha, WI
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019
car service
on time good service handling two cars

JB
James B.
Eagle, WI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019
great work
can't say enough, warm people, the work is done correctly, good luck to steve, but you still have a great staff:)

DB
Dave and Carolyn B.
Waukesha, WI
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
Dripping Oil
Heading on vacation and noticed car dripping oil. Called D&D and they made time for me to get my car into the shop on the same day . They found oil dripping from the filter. Replaced filter and filled up with oil. Thanks for the quick fix and finding the time for me.

DB
David B.
Waukesha, WI
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019
Car fix
Tech checked out the car and now runs great

JH
Jen H.
Waukesha, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019 Category: Service
Jen said that the place had honest and hardworking people on staff.
This review was collected via phone interview by Customer Research Inc.

CT
Cardell T.
Waukesha, WI
Dodge Dynasty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Cardell said his overall experience was excellent. Everything he requested was done. They gave him recommendations and he agreed with them. Everything worked out as planned, which was very good for him. He's happy.
This review was collected via phone interview by Customer Research Inc.

KS
Karen S.
Waukesha, WI
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Karen said the staff were helpful and did a good job.
This review was collected via phone interview by Customer Research Inc.

KS
Karen S.
Waukesha, WI
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Karen said the staff were helpful and did a good job.
This review was collected via phone interview by Customer Research Inc.

MR
Mary R.
Waukesha, WI
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019
Great Care to detail
D&D keeps my 10 year old RAV in terrific condition. I can't say enough good things about the service and techs and the owner. Thanks Guys/Girls

PG
Pastor Larry and Kathy G.
Waukesha, WI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
6star service-uou need more ststs
Personal servicer, timely, perfect job and detail work. Couldn't be happier with D&D. You need them to service your vehicle!!!!?

AE
Allie E.
Waukesha, WI
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Allie said the business is very thorough and they are always very good.
This review was collected via phone interview by Customer Research Inc.

DG
Dennis G.
Waukesha, WI
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019
Great Service
Had oil changed and A/C checked. Tested the A/C temperature - was in range, didn't need Freon, no leaks.

Only recommendation for D&D -- include a windshield sticker for oil change reminder.
Denise B. from D&D Automotive Repair responded on 07/29/2019

Dennis I am so sorry that your vehicle left without an oil change sticker.  It is common practice for every vehicle that leave after an oil change receive a reminder sticker.  This was obviously an oversight on our part.  I will send you a sticker in the mail that you can attach yourself. 

Denise Books
owner
262-524-1991

DK
Diane K.
Waukesha, WI
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Diane said she has always used their service, it is always good for her, and that she has recommended this business.
This review was collected via phone interview by Customer Research Inc.

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