D & D Automotive Repair


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

487 Reviews

99% Would Recommend
Latest Review about 5 hours ago
Dave A. on 01/21/2018
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Smoking"
The car appears to have been properly repaired. However it stinks like cigarette smoke. Next time that happens I will take my business elsewhere!
Vehicle: Honda CR-V
Service Date: 01/19/2018
Review Created: 01/21/2018 06:36 AM
Denise B. at D & D Automotive Repair responded on 02/20/2018

I am so sorry that you had a bad experience.  I have spoken with the technicians and while they do not smoke in customer vehicles they do smoke in the shop area and of course then their clothing carries the smoke smell to your vehicle.  We will be more vigilant of this fact in the future.  We hope you allow us another chance to prove ourselves to you.

Denise Books
owner
262-524-1991
Kristin A. on 06/13/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Frustrated"
I was recently in to get my tires / brakes rechecked after getting my rotors / brakes / tires replaced. Since getting fixed my brakes had been squeaking and my tire started to sound like a bicycle wheel with a 'thingy' on it that when you ride 'tics'. Well, I tried to take it back to have them re-look at it - they reportedly took everything apart and redid it; however, it's still not fixed - my brakes are still squeaking like crazy, I have a new clinging sound and a new rub on my front tire - one of my new tires already has a 'bulge' in it - spending the money that I did to end up with the same issues and then some new - pretty frustrated... Then when I tried to call back a third time to get my car back in was belittled by the personnel because they do a great job and stand behind there work... Don't get me wrong - I have never been to a place where the staff is largely amazing - friendly - nice - for the most part - but, if it's not fixed - it's not fixed... Something should have been done instead of closing the door as if saying - too bad / so sad...
Vehicle: Jeep Liberty
Service Date: 05/17/2017
Review Created: 06/13/2017 02:04 PM
Rachel C. on 01/21/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Rachel said she brought her vehicle to this business for a diagnostic test on her battery. They installed a new battery in her vehicle without her permission and the price she paid was $30 higher than what she was quoted over the phone. She would not recommend them to others.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 12/20/2016
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
Richard P. on 12/17/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Richard said after he got his vehicle back from this business, he drove and his oil pressure sensor went off. It was beeping very fast. He pulled over, concerned there may be a problem with the engine. He checked the oil and there was a good amount in there. Everything was fine so he went back on the road and every ten miles, it would go off again. He stated he doesn't think the proper valve was used. He is upset because he spent a lot of money at this business and his vehicle is not working. He stated customers should not go there, unless it's their last resort. They took advantage of him and tried to sell him things he didn't ask for, nor need.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 12/09/2016
Review Created: 12/17/2016
This review was collected via phone interview by Customer Research Inc.
Ronnie C. on 11/30/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Ronnie said he went to this business for an oil change and to check his brake line. He spent $1,500 for a break line. The oil change took 4 hours to do and he said he was unhappy about that. Two weeks later, his brake line was leaking after taking his vehicle for a drive and the whole bumper fell off. This business told him they could not repair his bumper at that location. His vehicle is still not drivable but he spent a lot of money at this business.
Vehicle: Chrysler Town
Category: Service
Service Date: 11/22/2016
Review Created: 11/30/2016
This review was collected via phone interview by Customer Research Inc.
Pastor Larry and Kathy G. on 03/17/2016
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"my safe(r) car."
I came in for a scheduled oil change, but Chris, my mechanic noted the battery was beginning to fail(had my suspicions about!), the air filter was in need of replacement and I needed tbe tires rotated (yeah, forgot to do this before winter!). so I left with with my oil change plus a much safer, healthier-working vehicle! and, Chris, I will keep an eye on thosr wipers!


this wipers!
Vehicle: Ford Edge
Service Date: 03/14/2016
Review Created: 03/17/2016 05:46 AM
Denise B. at D & D Automotive Repair responded on 03/17/2016

We want you to be safe and keep your vehicle road ready.  We need to make it to 200,000 miles!!

Denise Books
Owner
262-524-1991
Dave and Carolyn B. on 04/22/2018
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"Fast Friendly Service"
Always able to get my car serviced quickly and greeted by Steve or Dave when entering the business
Vehicle: Subaru Forester
Service Date: 04/20/2018
Review Created: 04/22/2018 06:49 AM
Gary M. on 04/19/2018
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Gary said he's been to this facility before and is familiar with the service. They are very informative and they check with him before the service is done and ask him if he has any questions. They are one of the better facilities he has been to in his entire life.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 04/17/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
Bob Y. on 04/13/2018
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Bob said the quality of the service the business provided was good. They took him took him out to show him the balancing machine they use to align his tires. Steve was helpful with everything.
Vehicle: Lexus ES 350
Category: Service
Service Date: 04/09/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Jim G. on 04/10/2018
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Jim said he would recommend this business for service.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 04/04/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Fred S. on 04/07/2018
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Fred said he would recommend this business.
Vehicle: Lexus ES 300
Category: Service
Service Date: 04/05/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
Chris S. on 04/07/2018
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Chris said the employees were knowledgeable, kind and fixed his vehicle without taking advantage of the price.
Vehicle: Ford Fusion
Category: Service
Service Date: 04/05/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
Dave and Charlotte M. on 04/06/2018
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"David' and his staff does nothing but the very work on his client's cars."
My husband and I have complete confidence in the work that David and his co-workers do every time our van is in the shop. They are always on top of what ever the job needed to be done and every one there are very pleasant and easy to talk to and will explain what they would do to fix your problem with your vehicle. David is my nephew and he has been working very hard all these years to be the best at what he does! We would never go any where else but his shop!! ( His workers are the best also)
Vehicle: Chrysler Town & Country
Service Date: 04/04/2018
Review Created: 04/06/2018 03:51 PM
Alex W. on 04/05/2018
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Alex said the work was done really well for the price quoted and the customer service was really good.
Vehicle: INFINITI G35 Coupe
Category: Service
Service Date: 04/02/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Jason and Jennifer W. on 04/04/2018
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"Awesome service"
My family is the most important thing in my life and we want all our vehicle's safe for the road that why we chose D&D the best of the best!!! Thanks guys keep up the awesome work!!!
Vehicle: Chevrolet TrailBlazer
Service Date: 03/29/2018
Review Created: 04/04/2018 07:23 AM
Jason and Jennifer W. on 04/04/2018
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"Great guys...Very happy you have a family of customers for life...👍"
Great guys wouldn't go anywhere else. Very happy with the service. Family customers for life! Keep up the excellent customer service we will be back!!!
Vehicle: Mazda Tribute
Service Date: 04/02/2018
Review Created: 04/04/2018 07:20 AM
Michelle G. on 04/03/2018
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Michelle said she was very pleased with the service and the information the staff at this business provided. They all did a great job.
Vehicle: Mercury Mariner
Category: Service
Service Date: 03/27/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
Jeff and Whitney M. on 03/31/2018
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"Best mechanic in town!"
We move to Wisconsin just over a year ago and we were concerned about finding a new mechanic. D&D was the first one we tried and we will not go anywhere else. The people at the shop or so friendly and so informative and really take the time to help you understand what is wrong with your vehicle and how they will fix it. They even went out of the way to locate a broken inside mere that we had so we did not need to go to the dealership or an auto body shop. The prices are extremely reasonable. I would highly recommend this shop to everyone !
Vehicle: Subaru Legacy
Service Date: 03/29/2018
Review Created: 03/31/2018 11:15 AM
Tyler A. on 03/24/2018
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Tyler said the staff provided all the information he needed. It provided good service, and the prices were affordable.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 03/21/2018
Review Created: 03/24/2018
This review was collected via phone interview by Customer Research Inc.
Lindy W. on 03/22/2018
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"Very good service."
I was here from out of town, and Dave worked me in to have a light fixed. They have also serviced my mom's van over the years. I highly recommend them for your automotive needs.
Vehicle: Chevrolet Silverado 1500
Service Date: 03/16/2018
Review Created: 03/22/2018 09:48 AM
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