Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

536 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


DA
Dave A.
Dousman, WI
Honda CR-V
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2018
Smoking
The car appears to have been properly repaired. However it stinks like cigarette smoke. Next time that happens I will take my business elsewhere!
Denise B. from D & D Automotive Repair responded on 02/20/2018

I am so sorry that you had a bad experience.  I have spoken with the technicians and while they do not smoke in customer vehicles they do smoke in the shop area and of course then their clothing carries the smoke smell to your vehicle.  We will be more vigilant of this fact in the future.  We hope you allow us another chance to prove ourselves to you.

Denise Books
owner
262-524-1991

KA
Kristin A.
Waukesha, WI
Jeep Liberty
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/13/2017
Frustrated
I was recently in to get my tires / brakes rechecked after getting my rotors / brakes / tires replaced. Since getting fixed my brakes had been squeaking and my tire started to sound like a bicycle wheel with a 'thingy' on it that when you ride 'tics'. Well, I tried to take it back to have them re-look at it - they reportedly took everything apart and redid it; however, it's still not fixed - my brakes are still squeaking like crazy, I have a new clinging sound and a new rub on my front tire - one of my new tires already has a 'bulge' in it - spending the money that I did to end up with the same issues and then some new - pretty frustrated... Then when I tried to call back a third time to get my car back in was belittled by the personnel because they do a great job and stand behind there work... Don't get me wrong - I have never been to a place where the staff is largely amazing - friendly - nice - for the most part - but, if it's not fixed - it's not fixed... Something should have been done instead of closing the door as if saying - too bad / so sad...

RC
Rachel C.
Waukesha, WI
Volkswagen Jetta
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2017 Category: Service
Rachel said she brought her vehicle to this business for a diagnostic test on her battery. They installed a new battery in her vehicle without her permission and the price she paid was $30 higher than what she was quoted over the phone. She would not recommend them to others.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Waukesha, WI
Pontiac Grand Prix
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/17/2016 Category: Service
Richard said after he got his vehicle back from this business, he drove and his oil pressure sensor went off. It was beeping very fast. He pulled over, concerned there may be a problem with the engine. He checked the oil and there was a good amount in there. Everything was fine so he went back on the road and every ten miles, it would go off again. He stated he doesn't think the proper valve was used. He is upset because he spent a lot of money at this business and his vehicle is not working. He stated customers should not go there, unless it's their last resort. They took advantage of him and tried to sell him things he didn't ask for, nor need.
This review was collected via phone interview by Customer Research Inc.

RC
Ronnie C.
Waukesha, WI
Chrysler Town
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/30/2016 Category: Service
Ronnie said he went to this business for an oil change and to check his brake line. He spent $1,500 for a break line. The oil change took 4 hours to do and he said he was unhappy about that. Two weeks later, his brake line was leaking after taking his vehicle for a drive and the whole bumper fell off. This business told him they could not repair his bumper at that location. His vehicle is still not drivable but he spent a lot of money at this business.
This review was collected via phone interview by Customer Research Inc.

PG
Pastor Larry and Kathy G.
Waukesha, WI
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2016
my safe(r) car.
I came in for a scheduled oil change, but Chris, my mechanic noted the battery was beginning to fail(had my suspicions about!), the air filter was in need of replacement and I needed tbe tires rotated (yeah, forgot to do this before winter!). so I left with with my oil change plus a much safer, healthier-working vehicle! and, Chris, I will keep an eye on thosr wipers!


this wipers!
Denise B. from D & D Automotive Repair responded on 03/17/2016

We want you to be safe and keep your vehicle road ready.  We need to make it to 200,000 miles!!

Denise Books
Owner
262-524-1991

MW
Mark W.
Waukesha, WI
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
D & D automotive are knowledgable, provide fast service and are reasonably priced
My car wouldn't start and I was afraid that the starter was faulty. With one call to D&D and with the use of their tow service that afternoon the car arrived by evening. The next morning they went over the electrical system, found it was only a battery and fixed it by 10 AM. I was so relieved and grateful and had the car back by 10:30 AM.

JP
Joe P.
Brookfield, WI
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
Honest and fair.
My vehicle developed an electric problem which was very frustrating. Most of the accs. stopped working, rear power windows, power door locks, rear wiper, and other things. I did some online research and most people said it's the BCM, which can be a very expensive repair no matter where you take it. I looked at the reviews for D&D and was satisfied. I called and talked to Steve who was very helpful and asked a lot of questions. I dropped off truck and expected the worse regarding the cost of repair. I was surprised about 3 hours later when Steve called and told me there were 2 very small wires that were broken and the problem was fixed and ready to go. Steve saved the broken wires to show me and Dave the owner walked out to show me where the wires were located under the hood. The owners son found the problem quickly and did the repair at a reasonable and fair cost. I would recommend D&D to anyone.

AL
Andrea and James L.
Waukesha, WI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Thorough and thoughtful.
We are having a great trip. So glad you checked the electrical system on the Ford Escape. Still experiencing occasional stalling after a warm restart. Will need to check out the fuel system when we get back. Maybe this is what’s behind the engine light going on???

JM
John and Sue M.
Pewaukee, WI
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Friends
Great service as usual.

Verified Customer
Monticello, WI
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Brakes & oil change
They do great work and will tell you what needs to be done, give you an estimate and won't try to get you to have more work done than is needed.

DB
Dave and Carolyn B.
Waukesha, WI
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018
experience
Friendly, fast service. Experienced mechanics

MR
Mary R.
Waukesha, WI
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Customer Service
I so rely on D&D to keep my RAV running...once again...they have me all winterized and ready for snow..or whatever...thanks guys(and if there are any girls)..

PB
Peter B.
Waukesha, WI
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Peter said they did a good job and the price was fair.
This review was collected via phone interview by Customer Research Inc.

SS
Spencer S.
Waukesha, WI
Hyundai Elantra Touring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Spencer said he likes the service. The staff is friendly and honest.
This review was collected via phone interview by Customer Research Inc.

TK
Terrilynne K.
Waukesha, WI
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Honesty
Great service..honesty..fairness.
Great guys..Job is always done right the first time. Hippie and I would go nowhere else. Thank you Steve and Dave.

MS
Mike S.
Waukesha, WI
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Mike said the business has always completed what needed to be done.
This review was collected via phone interview by Customer Research Inc.

BJ
Bradley J.
Waukesha, WI
Chevrolet Silverado SS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Bradley said that the service at this business was good.
This review was collected via phone interview by Customer Research Inc.

BF
Bob F.
Waukesha, WI
Dodge Stealth
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Bob said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CW
Cindy W.
Waukesha, WI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Cindy said that the place helped her when she had a tight time constraint on a Friday afternoon. They made it happen for her, going above and beyond to do so. She will definitely be back.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 536 in total