Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

514 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


DA
Dave A.
Dousman, WI
Honda CR-V
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2018
Smoking
The car appears to have been properly repaired. However it stinks like cigarette smoke. Next time that happens I will take my business elsewhere!
Denise B. from D & D Automotive Repair responded on 02/20/2018

I am so sorry that you had a bad experience.  I have spoken with the technicians and while they do not smoke in customer vehicles they do smoke in the shop area and of course then their clothing carries the smoke smell to your vehicle.  We will be more vigilant of this fact in the future.  We hope you allow us another chance to prove ourselves to you.

Denise Books
owner
262-524-1991

KA
Kristin A.
Waukesha, WI
Jeep Liberty
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/13/2017
Frustrated
I was recently in to get my tires / brakes rechecked after getting my rotors / brakes / tires replaced. Since getting fixed my brakes had been squeaking and my tire started to sound like a bicycle wheel with a 'thingy' on it that when you ride 'tics'. Well, I tried to take it back to have them re-look at it - they reportedly took everything apart and redid it; however, it's still not fixed - my brakes are still squeaking like crazy, I have a new clinging sound and a new rub on my front tire - one of my new tires already has a 'bulge' in it - spending the money that I did to end up with the same issues and then some new - pretty frustrated... Then when I tried to call back a third time to get my car back in was belittled by the personnel because they do a great job and stand behind there work... Don't get me wrong - I have never been to a place where the staff is largely amazing - friendly - nice - for the most part - but, if it's not fixed - it's not fixed... Something should have been done instead of closing the door as if saying - too bad / so sad...

RC
Rachel C.
Waukesha, WI
Volkswagen Jetta
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2017 Category: Service
Rachel said she brought her vehicle to this business for a diagnostic test on her battery. They installed a new battery in her vehicle without her permission and the price she paid was $30 higher than what she was quoted over the phone. She would not recommend them to others.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Waukesha, WI
Pontiac Grand Prix
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/17/2016 Category: Service
Richard said after he got his vehicle back from this business, he drove and his oil pressure sensor went off. It was beeping very fast. He pulled over, concerned there may be a problem with the engine. He checked the oil and there was a good amount in there. Everything was fine so he went back on the road and every ten miles, it would go off again. He stated he doesn't think the proper valve was used. He is upset because he spent a lot of money at this business and his vehicle is not working. He stated customers should not go there, unless it's their last resort. They took advantage of him and tried to sell him things he didn't ask for, nor need.
This review was collected via phone interview by Customer Research Inc.

RC
Ronnie C.
Waukesha, WI
Chrysler Town
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/30/2016 Category: Service
Ronnie said he went to this business for an oil change and to check his brake line. He spent $1,500 for a break line. The oil change took 4 hours to do and he said he was unhappy about that. Two weeks later, his brake line was leaking after taking his vehicle for a drive and the whole bumper fell off. This business told him they could not repair his bumper at that location. His vehicle is still not drivable but he spent a lot of money at this business.
This review was collected via phone interview by Customer Research Inc.

PG
Pastor Larry and Kathy G.
Waukesha, WI
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2016
my safe(r) car.
I came in for a scheduled oil change, but Chris, my mechanic noted the battery was beginning to fail(had my suspicions about!), the air filter was in need of replacement and I needed tbe tires rotated (yeah, forgot to do this before winter!). so I left with with my oil change plus a much safer, healthier-working vehicle! and, Chris, I will keep an eye on thosr wipers!


this wipers!
Denise B. from D & D Automotive Repair responded on 03/17/2016

We want you to be safe and keep your vehicle road ready.  We need to make it to 200,000 miles!!

Denise Books
Owner
262-524-1991

HM
Harold M.
Waukesha, WI
Dodge Stratus Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Harold said he always been well satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

DH
Deeana H.
Waukesha, WI
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Deeana said they are courteous and honest . They have taken their vehicle there numerous times and have never had a problem. She appreciates their integrity and their quality of service.
This review was collected via phone interview by Customer Research Inc.

PK
Pete K.
Waukesha, WI
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Pete said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
Cedarburg, WI
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Mark said the staff are easy to deal with. He had a complex situation but the people at the business towed it, took care of it and made it clear as to what was happening.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
Cedarburg, WI
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Mark said the staff are easy to deal with. He had a complex situation but the people at the business towed it, took care of it and made it clear as to what was happening.
This review was collected via phone interview by Customer Research Inc.

KS
Kathy S.
Waukesha, WI
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Kathy said the staff were very pleasant and got the work done. She didn't have any complaints whatsoever.
This review was collected via phone interview by Customer Research Inc.

KN
Kaarthika N.
Elm Grove, WI
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Kaarthika said the service was good and the business didn't charge her more than they had said. The business was very clean and the staff were friendly.
This review was collected via phone interview by Customer Research Inc.

LC
Lee C.
Waukesha, WI
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Lee said the staff did a great job and it was clear on what it was doing.
This review was collected via phone interview by Customer Research Inc.

MR
Mary R.
Waukesha, WI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Mary said that the facility is awesome, the staff was helpful and took care of her service from start to finish. She is very pleased.
This review was collected via phone interview by Customer Research Inc.

DC
Dave C.
Wisconsin
Mercedes-Benz GL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Dave said this business is absolutely outstanding. He could rave about them all day. He has had so many negative experiences with similar companies but this facility is a breath of fresh air. He wishes he had found them 15 years ago.
This review was collected via phone interview by Customer Research Inc.

TP
Tom P.
Waupun, WI
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Tom said Steve was on point with things he found wrong. He was straight-forward, he didn't mess around, and up-front with the estimate. He let him know what needed to be done now and what could wait. He was satisfied with the service and they even picked up his daughter.
This review was collected via phone interview by Customer Research Inc.

VF
Victoria F.
Waukesha, WI
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Victoria said the staff gave a hundred percent. There was not anything wrong with the service. It was great.
This review was collected via phone interview by Customer Research Inc.

TV
Tim V.
Waukesha, WI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Tim said the service at this business was good. The staff at this business are his go-to guys. This is the best business around. This is a great group of guys.
This review was collected via phone interview by Customer Research Inc.

JB
Joshua B.
Milwaukee, WI
Honda Civic Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Joshua said everything is fine. The wait was a bit long but the service was quick.
This review was collected via phone interview by Customer Research Inc.

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