D & D Automotive Repair


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

448 Reviews

99% Would Recommend
Latest Review about 10 hours ago
Kristin A. on 06/13/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Frustrated"
I was recently in to get my tires / brakes rechecked after getting my rotors / brakes / tires replaced. Since getting fixed my brakes had been squeaking and my tire started to sound like a bicycle wheel with a 'thingy' on it that when you ride 'tics'. Well, I tried to take it back to have them re-look at it - they reportedly took everything apart and redid it; however, it's still not fixed - my brakes are still squeaking like crazy, I have a new clinging sound and a new rub on my front tire - one of my new tires already has a 'bulge' in it - spending the money that I did to end up with the same issues and then some new - pretty frustrated... Then when I tried to call back a third time to get my car back in was belittled by the personnel because they do a great job and stand behind there work... Don't get me wrong - I have never been to a place where the staff is largely amazing - friendly - nice - for the most part - but, if it's not fixed - it's not fixed... Something should have been done instead of closing the door as if saying - too bad / so sad...
Vehicle: Jeep Liberty
Service Date: 05/17/2017
Review Created: 06/13/2017 02:04 PM
Rachel C. on 01/21/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Rachel said she brought her vehicle to this business for a diagnostic test on her battery. They installed a new battery in her vehicle without her permission and the price she paid was $30 higher than what she was quoted over the phone. She would not recommend them to others.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 12/20/2016
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
Richard P. on 12/17/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Richard said after he got his vehicle back from this business, he drove and his oil pressure sensor went off. It was beeping very fast. He pulled over, concerned there may be a problem with the engine. He checked the oil and there was a good amount in there. Everything was fine so he went back on the road and every ten miles, it would go off again. He stated he doesn't think the proper valve was used. He is upset because he spent a lot of money at this business and his vehicle is not working. He stated customers should not go there, unless it's their last resort. They took advantage of him and tried to sell him things he didn't ask for, nor need.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 12/09/2016
Review Created: 12/17/2016
This review was collected via phone interview by Customer Research Inc.
Ronnie C. on 11/30/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Ronnie said he went to this business for an oil change and to check his brake line. He spent $1,500 for a break line. The oil change took 4 hours to do and he said he was unhappy about that. Two weeks later, his brake line was leaking after taking his vehicle for a drive and the whole bumper fell off. This business told him they could not repair his bumper at that location. His vehicle is still not drivable but he spent a lot of money at this business.
Vehicle: Chrysler Town
Category: Service
Service Date: 11/22/2016
Review Created: 11/30/2016
This review was collected via phone interview by Customer Research Inc.
Pastor Larry and Kathy G. on 03/17/2016
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"my safe(r) car."
I came in for a scheduled oil change, but Chris, my mechanic noted the battery was beginning to fail(had my suspicions about!), the air filter was in need of replacement and I needed tbe tires rotated (yeah, forgot to do this before winter!). so I left with with my oil change plus a much safer, healthier-working vehicle! and, Chris, I will keep an eye on thosr wipers!


this wipers!
Vehicle: Ford Edge
Service Date: 03/14/2016
Review Created: 03/17/2016 05:46 AM
Denise B. at D & D Automotive Repair responded on 03/17/2016

We want you to be safe and keep your vehicle road ready.  We need to make it to 200,000 miles!!

Denise Books
Owner
262-524-1991
Don K. on 01/19/2018
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"great on time service with detailed accounting of the work and/or results for future service."
see above
Vehicle: Nissan Sentra
Service Date: 01/16/2018
Review Created: 01/19/2018 07:49 AM
Steve S. on 01/11/2018
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Steve said that overall his experience with the business was good and he is going back to them to finish up a few things. The people there were friendly and the mechanic was knowledgeable. The only issue he had was that while they were looking over his vehicle for a few hours he had to call them himself to find out what was going on with the process instead of them reaching out to him to inform him.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/08/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Brian M. on 01/11/2018
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Brian said the employees did a good overall job. The mechanics fixed his exhaust issue, but his check engine light is still on.
Vehicle: Toyota Highlander
Category: Service
Service Date: 01/09/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Paul R. on 01/11/2018
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Paul said the staff seemed efficient at this business. But he was disappointed that after he picked up his vehicle from being serviced, it smelled awful. He assumed that whoever worked on his vehicle was a smoker, which really bothered him.
Category: Service
Service Date: 01/08/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Collen S. on 01/10/2018
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Collen said the business did a great job on the vehicle and finished quickly.
Vehicle: Chrysler 200
Category: Service
Service Date: 01/04/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Jesse C. on 01/03/2018
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Jesse said the business's service was really good. He stated he felt the staff was honest, and had good integrity.
Vehicle: Lexus RX 350
Category: Service
Service Date: 12/28/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Dave and Carolyn B. on 01/02/2018
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"Fast Friendly Service"
My tire light lit up on my way home,. I called and Steve had me pull in right away to check it out.
Dave serviced my vehicle and explained what the problem was.
Vehicle: Subaru Forester
Service Date: 12/27/2017
Review Created: 01/02/2018 02:50 PM
David B. on 12/31/2017
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"fast turn around"
thanks for info on ign switch. great service, fast turn around for late in the day.
Vehicle: Chevrolet TrailBlazer
Service Date: 12/26/2017
Review Created: 12/31/2017 12:34 PM
Megan H. on 12/27/2017
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Megan said the staff were helpful, informative and kept her up to date. It was an all-around good experience.
Vehicle: Subaru Forester
Category: Service
Service Date: 12/19/2017
Review Created: 12/27/2017
This review was collected via phone interview by Customer Research Inc.
Matt and Laura R. on 12/24/2017
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"Good advise "
David and Steve were very helpful in choosing the right tires for my car. They did the research to ensure we got the best performance tires for the winter.
Vehicle: Chevrolet Malibu
Service Date: 12/22/2017
Review Created: 12/24/2017 10:00 AM
Denise B. at D & D Automotive Repair responded on 12/26/2017

Thank you so much for taking the time to write us a review.  Hope your tires work for you.

Denise Books
owner
262-524-1991
Debbie E. on 12/22/2017
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" service."
Great friendly professional customer service.
Vehicle: Ford Taurus
Service Date: 12/21/2017
Review Created: 12/22/2017 12:47 PM
Denise B. at D & D Automotive Repair responded on 12/26/2017

Thank you for taking the time to write a review for us. We hope to be able to offer our services in the future.

Denise Books
owner
262-524-1991
sue s. on 12/22/2017
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"One of The Best!"
I know when I take my car in that I am going to get HONEST advice and pricing. They do a very thorough job and are always very helpful and courteous.
Vehicle: Honda Civic
Service Date: 12/20/2017
Review Created: 12/22/2017 05:10 AM
Denise B. at D & D Automotive Repair responded on 12/26/2017

Thank you for the kind words  We hope to be able to help you with your automotive needs in the near future.

Denise Books
owner
262-524-1991
Jonah H. on 12/22/2017
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Jonah said the staff did a very good job.
Vehicle: BMW X5
Category: Service
Service Date: 12/11/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Chad W. on 12/22/2017
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Chad said the service was hassle free. The staff members had it done in a timely manner, at a decent price.
Vehicle: Ford Fusion
Category: Service
Service Date: 12/12/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Megan S. on 12/22/2017
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Megan said the service people were very helpful and easy to get in contact with.
Vehicle: Ford Focus
Category: Service
Service Date: 12/12/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
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