I spoke with Mr.Matilka and questioned his first visit with us. I apologized for the negative experience and explained we use a premium True 50/50 blend of the best synthetic oil, high quality oil filters, 34 point inspection, inspect & clean the air filter & box if replacement is not needed, set tire pressures and up to a gallon of washer fluid. All hinges & latches and pivot points lubricated. Our oil change is much more than draining oil and slapping a cheap filter on the vehicle for 19.99 not to mention the "recycled" Green Oil changes the chain stores use. I explained to him all of this for $9.75 and I charge cost on my filters and oil. Try to buy any oil let alone a premium synthetic oil for only $3.90 a quart.
Mr.Matilda apologized for the post and admitted to having a really bad day. He stated he really appriciated the follow up phone call from us to straighten out the misunderstanding and will definitely be returning in the future for service.