A couple of months back I brought my car in for some performance upgrades- the installation of already purchased, new in the box, aftermarket brake discs and pads for both front and rear brakes. This was a seemingly simple job.
When I picked up the car, I noted that one of the lug nuts was damaged & pointed it out to the mechanics. One of the mechs immediately became defensive and said it had come in that way when I clearly knew it had not. The lead mech promised to replace it with a new lug nut but they had to order one. "Fine," I said and told them I'd come back the following week. I should also note that the shop owner was on vacation.
In the interim I noted that the plastic package where my wheel lock key was kept was missing. I inquired if they knew where it went, was informed they hadn't seen it but would check the shop. I also noted that the brakes were making a lot of excess noise- squealing, clunking, grinding and pulling to one side at certain times. This, I was told, was attributed to the new discs settling into position. I took them on their word but the noises never diminished.
About a week later I went back to get the new lug installed, except that they had ordered the wrong lug, a point I had to mention. Magically, they found another matching lug in their supplies. I inquired again about the missing key package, to which I was told that it was not there. Except the owner was back now and he told them to look for it; again, magically the package appeared. Hmmmm. Thank you, Mr. Owner.
The squealing, grinding, clunking continued and this past weekend I discovered that the retention clip that held the pads in place in the front calipers were both dangling loosely inside the calipers. One caliper was even missing the 2 spring loaded pins that held the clips. At least I now knew what was making the noise & causing the braking issues.
Would I bring my car back to Mike's at this point to have them fix this? No freakin' way. Instead, I went to another respected local shop and within a few minutes they determined the problem. The pad retention clips were installed BACKWARDS and again, they noted the missing spring loaded pins that held the retention clip in place. They had it fixed and checked the rest of the brakes to make sure nothing else was wrong, all for $45, not the $220 paid for the initial install.
To say I am disappointed w/the work completed at Mike's Performance Shop, particularly after the 100's of positive reviews on the web, would be an understatement and I'd caution others to take my experiences into consideration.
We are sorry that you felt the price was high.. The car needs a transmission & they arent cheap. There is no alternative fix for your situation.. We advised to not even service the transmission to save you that money, because the service would not fix the internal issue.. We hope to see you again.
Thank you for the review.
Thank you, Mike!
We appreciate the time you took too leave us a review. We hope to see you again soon :)
It is always a pleasure to see you in the shop Mrs. Voss. We appreciate your review more than you know. Thank you for trusting our shop with your vehicle needs.
We appreciate your review and hope to see you the next time you need any vehicle repairs.
Thank you for your continued support towards our shop. We appreciate it more than you know.
We appreciate your review, It means alot to us. We are happy you are satisfied with your repairs at our shop and hope to see you again soon.