Very timely positive Response
I appreciate the fact that En-tire responded to my concern so quickly. It is a relief to know that I can continue to trust the work. I have always been treated with respect, and with the response I had today I feel I will continue to be respected. I would definitely recommend using En-Tire for any car service. Thank you!
I really trusted and now I am Disappointed
I have trusted En-Tire for a long time, and felt that didn't recommend things that weren't needed. I guess I took forgranted that when any work was done on our vehicles that the basic things like tire rotation would also be done if needed. On this vehicle all 4 tires were from you, therefore our understanding was that the tire rotation was free. We were told on Wednesday that the front 2 need replacing, the tread is worn. If the tires had been looked at and rotated this wouldn't be the case. I'm not sure what your policy really is on tire rotation, and I guess I really need to understand it so that we don't have the same thing happen again. I would really like to continue using your business, I need to have a trustworthy car center. I would appreciate a reply so that I can better understand what happened.