Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

174 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 12 months ago

Reviews


NA
Neal A.
Lawrence, KS
Toyota Tacoma
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/02/2015
Customer Service.
Until the work I requested last month I’ve been happy with the quality of work and the level of service I received at En-Tire.
I called and made an appointment for the following day for an alignment and tire balance then left my truck over night with the early bird service at En-tire.
When I received my truck back I drove it to Kansas City and the steering wheel was shaking so much it unnerved me. When I called I talked with Michael and tried to get clarity on want work was done and was cut short with a statement of, “do you want to bring it back it and have it checked out?”
Long story short, Michael found that my tires were rotated not balanced and I also had a damaged wheel. Michael seemed angry and hateful. He said that the work-order clearly stated rotate. He didn’t address if I had marked the early bird work request for a balance or if I had made the mistake of checking the rotate box. I had to ask him several time to balance the tires and to place the bad rim on the back.
I remained claim and was polite, but I was treated with disrespect and was charged $35. If Michael had shown me that I had requested a rotation and not a balance that would be one thing and the $35 would not be an issue. But to be treated with hostility is an issue.

CM
Caralane M.
Lawrence, KS
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2015
Very timely positive Response
I appreciate the fact that En-tire responded to my concern so quickly. It is a relief to know that I can continue to trust the work. I have always been treated with respect, and with the response I had today I feel I will continue to be respected. I would definitely recommend using En-Tire for any car service. Thank you!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2015
I really trusted and now I am Disappointed
I have trusted En-Tire for a long time, and felt that didn't recommend things that weren't needed. I guess I took forgranted that when any work was done on our vehicles that the basic things like tire rotation would also be done if needed. On this vehicle all 4 tires were from you, therefore our understanding was that the tire rotation was free. We were told on Wednesday that the front 2 need replacing, the tread is worn. If the tires had been looked at and rotated this wouldn't be the case. I'm not sure what your policy really is on tire rotation, and I guess I really need to understand it so that we don't have the same thing happen again. I would really like to continue using your business, I need to have a trustworthy car center. I would appreciate a reply so that I can better understand what happened.
Dave E. from En-Tire Car Care Center responded on 06/12/2015

Caralane,  It was a pleasure speaking with you today.  As people usually find, customer service concerns are usually communication problems.  Thank you for allowing me to work with you to resolve this weeks concern and address our system for you to avoid errors in the future.

Neil Wakefield

Dave E. from En-Tire Car Care Center responded on 06/12/2015

Thank You

Neil


MK
Maurice K.
Lawrence, KS
Buick Terraza
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/02/2015
A little disappointed but will go again...
I was not terribly happy that we were scheduled for an 8:30 appointment when our tires were not scheduled to even arrive until 10:30. We booked the appointment 2 days ahead.

KF
Karen F.
Lawrence, KS
GMC Acadia
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/23/2015 Category: Service
Karen said she had the vehicle in to have the tires rotated and after the service the vehicle was shaking worse than it had before. When she spoke with the facility on the phone they told her the tires needed to be balanced but since having the wheels balanced three months ago, she stated she felt it was to soon to have the service repeated.
This review was collected via phone interview by Customer Research Inc.

BC
Bill C.
Downs, KS
Chrysler Town & Country
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2015
Tire Rotation
Following a power outage and the lack of entry of my scheduled appointment into the book, the serviceman managed the situation and completed the desired service.

I select that I will not make a recommendation of this business, because that is my practice. My experience may not be the same as another person's.

NT
Nissan T.
Lawrence, KS
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018
Great choice!
These guys are so great to work with. We needed all new tires and not only were they the best price in town, but they were fast and very courteous. There are a lot of choices but we were glad we went with them and very pleased with the service. Highly recommended them!

JH
James H.
Lawrence, KS
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2015
oil change rotation
friendly prompt reasonable rates hasell free

AT
Anne T.
Lawrence, KS
Nissan Versa
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2015
good service
good service, a little pricey sometimes but they work with my schedule and get the job done.

BC
Bill C.
Downs, KS
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2015
Good Work - Good Service!
Prompt and carefully performed tire rotation. Pleasant customer service. Thanks for a good job!

CW
Cassandra W.
Lawrence, KS
GMC Acadia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2015 Category: Service
Cassandra said when she received her vehicle back from this business, there was grease on the seat and on the steering wheel.
This review was collected via phone interview by Customer Research Inc.

RH
Russ H.
Lawrence, KS
Pontiac Bonneville
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2015
Fast and great service
oil the AC pump as well as add freon. Great and quick service. Price high, $110.

JF
Jack F.
Eau Claire, WI
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2015 Category: Service
Jack said this business did a really good job.
This review was collected via phone interview by Customer Research Inc.

TG
Terry G.
Lawrence, KS
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2015
Great Prices and Service
The service is Great, Fast and the Men at the counter are nice. VERY competitive pricing on tires. Best price in town.
Dave E. from En-Tire Car Care Center responded on 07/06/2015

Thank you for providing a review of EN-TIRE Car Care Center. It is our goal to provide accurate complete service at prices that are fair and competitive. I’m glad we accomplished this for you.
Neil


RR
Richard R.
Lawrence, KS
Chrysler Sebring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2015
quick and efficient service
they are always quick, efficient at moderate price--they do it right the first time

RH
Richard H.
Claremore, OK
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2015 Category: Service
Spoke with Geraldine. She said the service was average but there was nothing bad about it.
This review was collected via phone interview by Customer Research Inc.

HC
Hon C.
Lawrence, KS
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2015 Category: Service
Hon said they are pretty efficient but the diagnostic is a little overpriced. She is recommending them but they are a little expensive.
This review was collected via phone interview by Customer Research Inc.
Dave E. from En-Tire Car Care Center responded on 05/23/2015

Thank you for providing a review of EN-TIRE Car Care Center. One of our goals is to provide complete, timely and professional service to our guests. I’m glad you feel we accomplished this goal.
Neil


CW
Curtis W.
Lawrence, KS
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2015 Category: Service
Curtis said this business is good and does not have a high turnover of employees.
This review was collected via phone interview by Customer Research Inc.

JC
Joe C.
Florence, MS
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2015 Category: Service
Joe said this business is pretty good.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Lawrence, KS
Volkswagen New Beetle
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2015 Category: Service
Robert said this business did not hook up a hose correctly after the service causing his vehicle to die. They fixed it right away and did a good job.
This review was collected via phone interview by Customer Research Inc.
Dave E. from En-Tire Car Care Center responded on 04/17/2015

Robert,  Please accept my apology for our error.  I'm pleased we took care of it for you and that you are satisfied with our response.

Neil


WE
Wayne and Tanya E.
Lawrence, KS
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2015
quick accomadating service
Good

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